Argruna wrote: »

Okay I am confused and need clarification.

1) OP bought the manor, noticed it had clipping/bugs and decided they no longer wanted it.
2) They put in a ticket asking for a refund.
3) The ticket was answered and they got their crowns back.
4) They still had access to the manor they no longer wanted.
5) They never bother putting in another ticket asking why they still had access to the refunded manor.
6) They continued decorating the manor.
7) Someone pulled the plug and now OP has lost everything they stuck in the manor.

Did I get that right?

If that's the case, can we get refunds on homes paid in gold? Really hating that invisible ceiling inside the home in Humblemud. If that's the case, I'll happily clear everything out and store it in the inn rooms if that means I get my gold back.

You forgot the final point.

8) Goes onto forum complaining that hes been robbed and that its all ZOSs fault and hes totally not to blame for assuming he ended up with a free house.

N0TPLAYER2 wrote: »

Two questions

How many crowns total did you use?

Are you counting the crowns you spent on the house, then once those were returned (and spent again on housing items) as two amounts of crowns or the same?

I really am curious how many crowns were spent in total that they took from you.

Edit - to clarify, I think you spent $100 on a house, got the refund, still had the house, dropped the returned $100 again on items for the house and now it's all gone. I really wanna know a crown, gold and ap value here.

Still waiting to know!

Ch4mpTW wrote: »

Thanks to the efforts of @ZOS_GinaBruno everything has been sorted and fixed. I was able to have access to retrieve my items, and all is well.

Thank you ZOS for showing that you really do care about your customer base, and doing me this huge solid in regards to me being able to pick-up all the stuff I crafted and bought. You guys are the real MVP at CS.

Was it part of the deal that you come on and say this?

DRXHarbinger wrote: »

Ch4mpTW wrote: »

Thanks to the efforts of @ZOS_GinaBruno everything has been sorted and fixed. I was able to have access to retrieve my items, and all is well.

Thank you ZOS for showing that you really do care about your customer base, and doing me this huge solid in regards to me being able to pick-up all the stuff I crafted and bought. You guys are the real MVP at CS.

Was it part of the deal that you come on and say this?

Aahahahahaha! That's funny!

Good for you Ch4mp... you and your more stars...

Ch4mpTW wrote: »

Waffennacht wrote: »

DRXHarbinger wrote: »

Ch4mpTW wrote: »

Thanks to the efforts of @ZOS_GinaBruno everything has been sorted and fixed. I was able to have access to retrieve my items, and all is well.

Thank you ZOS for showing that you really do care about your customer base, and doing me this huge solid in regards to me being able to pick-up all the stuff I crafted and bought. You guys are the real MVP at CS.

Was it part of the deal that you come on and say this?

Aahahahahaha! That's funny!

Good for you Ch4mp... you and your more stars...

@Waffennacht Thanks, but what does my stars have to do with anything? You have stars as well. o_O

Ch4mpTW wrote: »

Waffennacht wrote: »

DRXHarbinger wrote: »

Ch4mpTW wrote: »

Thanks to the efforts of @ZOS_GinaBruno everything has been sorted and fixed. I was able to have access to retrieve my items, and all is well.

Thank you ZOS for showing that you really do care about your customer base, and doing me this huge solid in regards to me being able to pick-up all the stuff I crafted and bought. You guys are the real MVP at CS.

Was it part of the deal that you come on and say this?

Aahahahahaha! That's funny!

Good for you Ch4mp... you and your more stars...

@Waffennacht Thanks, but what does my stars have to do with anything? You have stars as well. o_O

You have more than me! Lol, (I swear I remember when you only had 3...)

Edit: Yeah... I didn't mean to quote twice... lookin at it, looks hard to remove... too lazy

Champ - how many crowns total did you spend on the house and furnishing it? You made it sound like hundreds of dollars so I'm sure many of us are curious about this.

Krucid wrote: »

So let me get this straight.

1. You bought a house with crowns, didn't like it and asked for a refund. They gave you said refund.
2. So even though you got a refund, you continued to decorate the house and spent crowns/gold on it even though you knew it was no longer yours.
3. Now you are here complaining that you lost all your stuff after the house was finally removed from your account.

Okay question, Why are you still decorating a house that you supposedly did not like?

What i think is, you did not like the house so you got a refund. But then when it was not immediately removed, you thought you had bypassed the system and was getting a free house. You were cool keeping and decorating a "Free House" just not one you paid for.

I think you are getting what you deserve. Being dishonest does not pay and you are reaping the rewards for it.

It is helpful to also read the last page in a thread

Koensol wrote: »

Ch4mpTW wrote: »

Thanks to the efforts of @ZOS_GinaBruno everything has been sorted and fixed. I was able to have access to retrieve my items, and all is well.

Thank you ZOS for showing that you really do care about your customer base, and doing me this huge solid in regards to me being able to pick-up all the stuff I crafted and bought. You guys are the real MVP at CS.

Don't wanna be that guy, buy you remind me of a kid that after calling his parents all sorts of names, suddenly acts really nice because he finally got the ps4 he was whining for for days on end.

You spying on me? Come on, we're all guilty of something at least similar... at least I've been guilty of something similar.

It can take days for items to be removed because billing and accounting doesn't handle that, they just handle the bookkeeping and forward a separate ticket for that account maintenance.

Sometimes payments credits are fairly immediate, but sometimes it can take up to two full billing cycles to see any credits on a statement. It depends on the terms found in your credit company's documentation.

Most people don't read that documentation in the first place.

This thread is another good example of how consumers often don't understand the departmental structure of the products they use and can assume things which have no factual basis. And it's not the responsibility of a company to explicitly defuse misinformation on the consumer side. Most already have some sort of documentation that already passively defuses common misconceptions.

Most people don't read that documentation in the first place.

Which is why customer service should remain a private issue out of respect for both the consumer and the company's representives. And why this thread should have been closed some time ago because speculation just leads to more speculation and eventually it's impossible to shake out the truth.