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ZOS Took All My Homestead Items, Crowns, Gold
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Riga_Mortis✭✭✭✭✭Okay I am confused and need clarification.
1) OP bought the manor, noticed it had clipping/bugs and decided they no longer wanted it.
2) They put in a ticket asking for a refund.
3) The ticket was answered and they got their crowns back.
4) They still had access to the manor they no longer wanted.
5) They never bother putting in another ticket asking why they still had access to the refunded manor.
6) They continued decorating the manor.
7) Someone pulled the plug and now OP has lost everything they stuck in the manor.
Did I get that right?
If that's the case, can we get refunds on homes paid in gold? Really hating that invisible ceiling inside the home in Humblemud. If that's the case, I'll happily clear everything out and store it in the inn rooms if that means I get my gold back.
You forgot the final point.
8) Goes onto forum complaining that hes been robbed and that its all ZOSs fault and hes totally not to blame for assuming he ended up with a free house.XBOX 1X
GT - TAGNUTZ3 -
anitajoneb17_ESO✭✭✭✭✭
✭✭✭✭✭It was a bit naive to think you'd get a free house from ZOS. Not going to happen. I do think they should have moved your items into your inventory. Deleting it comes across as childish.
There are people who are waiting for an action from customer support for serious issues they're helpless about, like missing crowns, or game breaking problems. CS is obviously understaffed and overwhelmed. I fail to see why OP's issue was considered a priority in the first place, since it seems to be pure buyer's remorse issue. On top of that, you really think they should have checked if the house was free of items, and remove, potentially manually, hundreds of items and put them back into his inventory ? CS has a finite amount of man-hours and I wouldn't consider it fair to dedicate too many of them for someone who obviously tried to take advantage of a grey-ish situation. I also hope, at the risk of sounding very nasty, that he doesn't get his stuff back, because that would signal a green light for many people who like to mess up and abuse the system and the nice people at CS. If he does, I truly hope we won't know about it.
That is, if the story is true to begin with, which I still don't believe.
(Edit : grammar-typos)Edited by anitajoneb17_ESO on March 1, 2017 4:44PM2 -
N0TPLAYER2✭✭✭✭✭N0TPLAYER2 wrote: »Two questions
How many crowns total did you use?
Are you counting the crowns you spent on the house, then once those were returned (and spent again on housing items) as two amounts of crowns or the same?
I really am curious how many crowns were spent in total that they took from you.
Edit - to clarify, I think you spent $100 on a house, got the refund, still had the house, dropped the returned $100 again on items for the house and now it's all gone. I really wanna know a crown, gold and ap value here.
Still waiting to know!0 -
Ch4mpTW✭✭✭✭✭
✭✭✭✭✭Thanks to the efforts of @ZOS_GinaBruno everything has been sorted and fixed. I was able to have access to retrieve my items, and all is well.
Thank you ZOS for showing that you really do care about your customer base, and doing me this huge solid in regards to me being able to pick-up all the stuff I crafted and bought. You guys are the real MVP at CS.4 -
DRXHarbinger✭✭✭✭✭
✭✭Thanks to the efforts of @ZOS_GinaBruno everything has been sorted and fixed. I was able to have access to retrieve my items, and all is well.
Thank you ZOS for showing that you really do care about your customer base, and doing me this huge solid in regards to me being able to pick-up all the stuff I crafted and bought. You guys are the real MVP at CS.
Was it part of the deal that you come on and say this?PC Master Race
1001CP
8 Flawless Toons, all Classes.
Master Angler
Dro-M'artha Destroyer (at last)
Tamriel Hero
Grand Overlord
Every Skyshard
Down With BOP!3 -
idk✭✭✭✭✭
✭✭✭✭✭It would be logical that Zos would permit @Ch4mpTW this keep access to the home after renturning his crowns and removing them he crown purchased furnishings. They would want to give him time to remove any additional furnishings he had placed there.
Seems logical though we do not know if they communicated this with him. Although I would not think they were letting me keep the home and start spending crown to furnish it. Especially after they refunded the crown used to purchase it.0 -
Waffennacht✭✭✭✭✭
✭✭✭✭✭DRXHarbinger wrote: »Thanks to the efforts of @ZOS_GinaBruno everything has been sorted and fixed. I was able to have access to retrieve my items, and all is well.
Thank you ZOS for showing that you really do care about your customer base, and doing me this huge solid in regards to me being able to pick-up all the stuff I crafted and bought. You guys are the real MVP at CS.
Was it part of the deal that you come on and say this?
Aahahahahaha! That's funny!
Good for you Ch4mp... you and your more stars...1 -
Ch4mpTW✭✭✭✭✭
✭✭✭✭✭Waffennacht wrote: »DRXHarbinger wrote: »Thanks to the efforts of @ZOS_GinaBruno everything has been sorted and fixed. I was able to have access to retrieve my items, and all is well.
Thank you ZOS for showing that you really do care about your customer base, and doing me this huge solid in regards to me being able to pick-up all the stuff I crafted and bought. You guys are the real MVP at CS.
Was it part of the deal that you come on and say this?
Aahahahahaha! That's funny!
Good for you Ch4mp... you and your more stars...
@Waffennacht Thanks, but what does my stars have to do with anything? You have stars as well. o_O0 -
Waffennacht✭✭✭✭✭
✭✭✭✭✭Waffennacht wrote: »DRXHarbinger wrote: »Thanks to the efforts of @ZOS_GinaBruno everything has been sorted and fixed. I was able to have access to retrieve my items, and all is well.
Thank you ZOS for showing that you really do care about your customer base, and doing me this huge solid in regards to me being able to pick-up all the stuff I crafted and bought. You guys are the real MVP at CS.
Was it part of the deal that you come on and say this?
Aahahahahaha! That's funny!
Good for you Ch4mp... you and your more stars...
@Waffennacht Thanks, but what does my stars have to do with anything? You have stars as well. o_OWaffennacht wrote: »DRXHarbinger wrote: »Thanks to the efforts of @ZOS_GinaBruno everything has been sorted and fixed. I was able to have access to retrieve my items, and all is well.
Thank you ZOS for showing that you really do care about your customer base, and doing me this huge solid in regards to me being able to pick-up all the stuff I crafted and bought. You guys are the real MVP at CS.
Was it part of the deal that you come on and say this?
Aahahahahaha! That's funny!
Good for you Ch4mp... you and your more stars...
@Waffennacht Thanks, but what does my stars have to do with anything? You have stars as well. o_O
You have more than me! Lol, (I swear I remember when you only had 3...)
Edit: Yeah... I didn't mean to quote twice... lookin at it, looks hard to remove... too lazyEdited by Waffennacht on March 1, 2017 6:38PM0 -
anitajoneb17_ESO✭✭✭✭✭
✭✭✭✭✭Thanks to the efforts of @ZOS_GinaBruno everything has been sorted and fixed. I was able to have access to retrieve my items, and all is well.
Thank you ZOS for showing that you really do care about your customer base, and doing me this huge solid in regards to me being able to pick-up all the stuff I crafted and bought. You guys are the real MVP at CS.
Have you given some thought, even for one second, to the consequences of 1/ what you did and 2/ announcing this openly ?
If not, you should have.
If yes, you should have given it more thought.
Just my opinion, of course.
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Ch4mpTW✭✭✭✭✭
✭✭✭✭✭Waffennacht wrote: »Waffennacht wrote: »DRXHarbinger wrote: »Thanks to the efforts of @ZOS_GinaBruno everything has been sorted and fixed. I was able to have access to retrieve my items, and all is well.
Thank you ZOS for showing that you really do care about your customer base, and doing me this huge solid in regards to me being able to pick-up all the stuff I crafted and bought. You guys are the real MVP at CS.
Was it part of the deal that you come on and say this?
Aahahahahaha! That's funny!
Good for you Ch4mp... you and your more stars...
@Waffennacht Thanks, but what does my stars have to do with anything? You have stars as well. o_OWaffennacht wrote: »DRXHarbinger wrote: »Thanks to the efforts of @ZOS_GinaBruno everything has been sorted and fixed. I was able to have access to retrieve my items, and all is well.
Thank you ZOS for showing that you really do care about your customer base, and doing me this huge solid in regards to me being able to pick-up all the stuff I crafted and bought. You guys are the real MVP at CS.
Was it part of the deal that you come on and say this?
Aahahahahaha! That's funny!
Good for you Ch4mp... you and your more stars...
@Waffennacht Thanks, but what does my stars have to do with anything? You have stars as well. o_O
You have more than me! Lol, (I swear I remember when you only had 3...)
Edit: Yeah... I didn't mean to quote twice... lookin at it, looks hard to remove... too lazy
N'ah. I've had 7 stars for quite some time, bruh.
Edited by Ch4mpTW on March 1, 2017 6:43PM0 -
Waffennacht✭✭✭✭✭
✭✭✭✭✭Waffennacht wrote: »Waffennacht wrote: »DRXHarbinger wrote: »Thanks to the efforts of @ZOS_GinaBruno everything has been sorted and fixed. I was able to have access to retrieve my items, and all is well.
Thank you ZOS for showing that you really do care about your customer base, and doing me this huge solid in regards to me being able to pick-up all the stuff I crafted and bought. You guys are the real MVP at CS.
Was it part of the deal that you come on and say this?
Aahahahahaha! That's funny!
Good for you Ch4mp... you and your more stars...
@Waffennacht Thanks, but what does my stars have to do with anything? You have stars as well. o_OWaffennacht wrote: »DRXHarbinger wrote: »Thanks to the efforts of @ZOS_GinaBruno everything has been sorted and fixed. I was able to have access to retrieve my items, and all is well.
Thank you ZOS for showing that you really do care about your customer base, and doing me this huge solid in regards to me being able to pick-up all the stuff I crafted and bought. You guys are the real MVP at CS.
Was it part of the deal that you come on and say this?
Aahahahahaha! That's funny!
Good for you Ch4mp... you and your more stars...
@Waffennacht Thanks, but what does my stars have to do with anything? You have stars as well. o_O
You have more than me! Lol, (I swear I remember when you only had 3...)
Edit: Yeah... I didn't mean to quote twice... lookin at it, looks hard to remove... too lazy
N'ah. I've had 7 stars for quite some time, bruh.
You're gonna make me edit my posts aren't you... (just checked your profile) unless you were at low stars for a long time I'm completely mistaken! (Maybe it's the 4 in your name)
Seeing as the problem is resolved I don't mind chatting about this!
Anyway! Seriously wanted to say I'm glad for you, I thought we were gonna see the last of you (if I had lost all that I probably would have been done)
I wish I could find that gif of Citizen Kane clapping...1 -
N0TPLAYER2✭✭✭✭✭Champ - how many crowns total did you spend on the house and furnishing it? You made it sound like hundreds of dollars so I'm sure many of us are curious about this.0
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KrucidSoul ShrivenSo let me get this straight.
1. You bought a house with crowns, didn't like it and asked for a refund. They gave you said refund.
2. So even though you got a refund, you continued to decorate the house and spent crowns/gold on it even though you knew it was no longer yours.
3. Now you are here complaining that you lost all your stuff after the house was finally removed from your account.
Okay question, Why are you still decorating a house that you supposedly did not like?
What i think is, you did not like the house so you got a refund. But then when it was not immediately removed, you thought you had bypassed the system and was getting a free house. You were cool keeping and decorating a "Free House" just not one you paid for.
I think you are getting what you deserve. Being dishonest does not pay and you are reaping the rewards for it.
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Waffennacht✭✭✭✭✭
✭✭✭✭✭So let me get this straight.
1. You bought a house with crowns, didn't like it and asked for a refund. They gave you said refund.
2. So even though you got a refund, you continued to decorate the house and spent crowns/gold on it even though you knew it was no longer yours.
3. Now you are here complaining that you lost all your stuff after the house was finally removed from your account.
Okay question, Why are you still decorating a house that you supposedly did not like?
What i think is, you did not like the house so you got a refund. But then when it was not immediately removed, you thought you had bypassed the system and was getting a free house. You were cool keeping and decorating a "Free House" just not one you paid for.
I think you are getting what you deserve. Being dishonest does not pay and you are reaping the rewards for it.
It is helpful to also read the last page in a thread3 -
anitajoneb17_ESO✭✭✭✭✭
✭✭✭✭✭Waffennacht wrote: »It is helpful to also read the last page in a thread
Sure, but the fact that ZOS (or better said, Gina...) decided to be "nice" doesn't make him an innocent in the whole story.
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Koensol✭✭✭✭✭
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Don't wanna be that guy, buy you remind me of a kid that after calling his parents all sorts of names, suddenly acts really nice because he finally got the ps4 he was whining for for days on end.Thanks to the efforts of @ZOS_GinaBruno everything has been sorted and fixed. I was able to have access to retrieve my items, and all is well.
Thank you ZOS for showing that you really do care about your customer base, and doing me this huge solid in regards to me being able to pick-up all the stuff I crafted and bought. You guys are the real MVP at CS.
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Waffennacht✭✭✭✭✭
✭✭✭✭✭
Don't wanna be that guy, buy you remind me of a kid that after calling his parents all sorts of names, suddenly acts really nice because he finally got the ps4 he was whining for for days on end.Thanks to the efforts of @ZOS_GinaBruno everything has been sorted and fixed. I was able to have access to retrieve my items, and all is well.
Thank you ZOS for showing that you really do care about your customer base, and doing me this huge solid in regards to me being able to pick-up all the stuff I crafted and bought. You guys are the real MVP at CS.
You spying on me? Come on, we're all guilty of something at least similar... at least I've been guilty of something similar.1 -
Acrolas✭✭✭✭✭
✭✭✭✭✭It can take days for items to be removed because billing and accounting doesn't handle that, they just handle the bookkeeping and forward a separate ticket for that account maintenance.
Sometimes payments credits are fairly immediate, but sometimes it can take up to two full billing cycles to see any credits on a statement. It depends on the terms found in your credit company's documentation.
Most people don't read that documentation in the first place.
This thread is another good example of how consumers often don't understand the departmental structure of the products they use and can assume things which have no factual basis. And it's not the responsibility of a company to explicitly defuse misinformation on the consumer side. Most already have some sort of documentation that already passively defuses common misconceptions.
Most people don't read that documentation in the first place.
Which is why customer service should remain a private issue out of respect for both the consumer and the company's representives. And why this thread should have been closed some time ago because speculation just leads to more speculation and eventually it's impossible to shake out the truth.signing off2 -
ZOS_JohanaB✭✭✭✭As this conversation is not exactly producing constructive conversation and this issue has been addressed we will be closing this thread.2
This discussion has been closed.