ZOS Took All My Homestead Items, Crowns, Gold

Vipstaakki · March 2017

So...
You tell ZOS that you don't want this house and tell them to give you your crowns in exchange for the house and then you complain when they take the house from you?

I don't think you know what refund means. It means that you get your money back for a product you don't want and which the seller is either required by law or willing to reimburse.

The moment you received your crowns back the house was no longer your property, no matter if you can use it.
It is the property of ZOS and they can do whatever the heck they want with it and you have no say in the matter.

Moreover, ZOS also owns your account. They are only lending it to you so you can play their game and if they so decide, they can claim your account and lock you out of it.

ZOS_JohanaB · March 2017

This thread has had a lot of comments removed for bait and over all rudeness. While we understand that that people may want to add their two cents it's important to remember that even when giving criticism, post need to be constructive. Calling someone stupid and not adding productive input is not appropriate. Please make sure you are being civil, and constructive, and that you follow the community rules.

Yinmaigao · March 2017

Like many other in this thread have said, based on who you are and your prior posting history, this thread is only likely to get one type of response...

However, if there was ANY DOUBT as to whether or not they decided to give you a "free house" I would have immediately opened another ticket to confirm.

Common sense here... if you try to do something that can be perceived as shady, then say "what? I thought you were just nice! You guys are jerks!" Makes you come off kinda ignorant...

Also, forums is not the place to be putting everyone at ZoS on blast... I get it, I'd be pissed too, but keep pressing the issue via trouble tickets.

Huyen · March 2017

The mistake you made is as following:
1. you requested a refund
2. you got your refund
3. the house got removed (it took a few days, but still you dont got acces anymore)

Why did you even think you got to keep a house you bought with crowns, while you asked for a refund and got your crowns back? If I buy something, and ask for a refund, I have to return the item as well. They will never let you keep it. So in this case ZoS did what you asked: you got your crowns back, and got removed from the house.

You decided to think that you could keep the house (wich is weird) and put alot of gold and crowns in it. Only to see it removed when they actually denied you acces the house in question, wich you asked a refund for. Therefor all your items present in the house are void. Simple as that.

Wrecking_Blow_Spam · March 2017

Another reason I'm glad I've not wasted a single crown or in game gold on housing.

Wrecking_Blow_Spam · March 2017

SydneyGrey wrote: »

And still the trolling goes on ...

Geez people. Almost all of you would have made the same assumption after three days. I'm sure you'll claim you wouldn't, but you absolutely would have. It's logical that they would have taken the house back when they refunded the crowns, but they didn't. ZOS customer support is at fault for this one.

Also agree with this quote, many people on forums are so condescending.

TequilaFire · March 2017

OK ZOS did the right thing and promptly refunded your house purchase but then took a while to communicate to the person who did the house removal who got to it a little slow for reasons.

I vacate my apartment then they don't rent it for a couple weeks doesn't mean I move back in.
Common sense.

But once again kudos for one of those threads that got us all to bite.

Saturnana · March 2017

I get the frustration, I really do.. But at the end of the day, it was your choice to use a feature that you had requested to be cancelled and refunded. Since you didn't receive a confirmation on you being able to keep using that feature after the refund, using it afterwards seems like a really big risk.. especially filling it with items that cost you a lot of time, effort and money. A risk you were apparently willing to take.

The businesses you describe in letting you keep a faulty product or w/e after receiving a refund, WOULD in fact give you at least some form of confirmation on you being able to keep the thing you bought initially. Since you're familiar with this process, I don't understand your reasoning with ZoS. Without any confirmation it should have been fairly obvious that the house would be deleted at some point - even if it took a day or three. Regardless of that, though, I do agree that anyone getting a refund on their home should also get back any items left in said home upon deletion. Getting back any points you spent on furnishings is a different matter I think, since the items you got in return are still usable in any other home, now or in the future. That, or you can sell them to other players - most of them, at least.

I hope ZoS fixes this for you but please take a lesson out of this:
Don't assume anything, it really is the mother of all @#$%-ups.
(Though I really don't think anyone needs to remind you at this stage..)

Best to just create a ticket, provide all the info you can, keep your cool (read: manners!), and wait it out.

Rene_Valionus · March 2017

After reading through every single post, weighing in the opinions of both sides i cannot for the life of me find any fault on ZOS' part, sure it took a while for the house to get removed but you were refunded and common sense dictates you will loose the house but i guess you were thinking it as a gift? unless explicitly mentioned as so what comes to mind is "when something is too good to be true, it probably is"

So at the end of the day you were at fault for "assuming" as so many people have already mentioned. I can't say you have my sympathy as i am already as it is refraining from saying what i "really" want to say in regards to all this. Will CS help you more? maybe or maybe not but i'l just say good luck.

Tyrion87 · March 2017

Wrecking_Blow_Spam wrote: »

SydneyGrey wrote: »

And still the trolling goes on ...

Geez people. Almost all of you would have made the same assumption after three days. I'm sure you'll claim you wouldn't, but you absolutely would have. It's logical that they would have taken the house back when they refunded the crowns, but they didn't. ZOS customer support is at fault for this one.

Also agree with this quote, many people on forums are so condescending.

Really? Why OP should get a house for free while others should pay for this? Because he didn't like the house he bought? Because he submitted a ticket? Or because he assumed that ZOS made a mistake and will never notice it while he will take advantage of their mistake? What were the grounds for his assumptions that ZOS gave him such a present? Has he got such presents from ZOS in the past?

If I were in his shoes, I would wait and then submit another ticket with question why I still have access to a house - especially before spending real money on furniture and decoration. Another question is whether I would still bother with that house if I didn't like it at all to the extent OP described.

ddpmacho · March 2017

And yet none of these issues were found during Beta testing? I can understand a small number being missed but the is nuts the amount of bugs added.

Aurielle · March 2017

Something to think about for the future, OP: when using a new feature that involves the use of inventory items, it might be wise to place said items back into your inventory before, say, requesting a refund on something that houses said items. Where did you think your furniture items were going to go when you asked for the refund? Did you just assume they would automatically be transferred back into your inventory? That's something you should have confirmed before you even made your decision to request a refund for the house, especially considering how much in-game money and real life money you spent on the items. "Never make assumptions" is a motto that has never let me down in life.

Second, is a forum rant really the best way to go about retrieving your items? Perhaps, if you ask nicely, CS will find a way for you to temporarily regain access to the house so you can reclaim your items, and then strip your rights to the physical space once more.

waterfairy · March 2017

Wait so you actually got them to give a refund and you're upset they took the item back that you wanted a refund for?

reiverx · March 2017

It was a bit naive to think you'd get a free house from ZOS. Not going to happen. I do think they should have moved your items into your inventory. Deleting it comes across as childish.

Izaki · March 2017

Why didn't you buy the house you wanted with refunded crowns? If you knew that Mathiisen Manor was bugged with clipping issues, why would you go and decorate it? It doesn't really make sense...

Tandor · March 2017

Zenzuki wrote: »

Buyer's Remorse all day long! You didn't like house, you asked for refund!

LilSusieZOS in accounting issued said refund, and rather quickly! (Which btw equals excellent CS). That refund generates a ticket for LilBobbyZOS back in assets! You know, because LilSusieZOS has no idea how any of the coding and such works within the system (nor should she).

The ticket to remove your (no longer owned) property arrives in LilBobbyZOS's inbox, back in assets. Since LilBobbyZOS isn't just waiting around for Ch4mps ticket, it goes into his queue. You see, LilBobbyZOS is busy with other asset issues from other customers (because Ch4mp isn't the only person in Tamriel)! A few days later (in this case three), Ch4mps ticket has arrived in the number one position in LilBobbyZOS's to do list. (This natural timeline is also helpful in that it would have given you time to remove your goodies from the home)

He reads the ticket (we all know what it says to do), he go's into the code and deletes said property (just as the ticket required - and what he's paid to do). He then marks the ticket as closed, moves it into the completed folder, selects the next ticket in the queue and continues with his work day!

You beginning to see how this works? Big companies don't have ONE employee. They also don't have ONE customer!

You hated the property enough to demand a refund. You were quickly issued said refund. At this point in the story, you should have put the crowns in your saddle bag, turned your back on the accursed property, mounted up and rode off into the Tamriel sunset!

But Ch4mp don't roll like that!

Hopefully Ch4mp has learned a lesson (or not). You want to find a person to blame for this? Go to the nearest mirror and have a looksie!

Btw: All names in above missive are fictional!

After posting here in gratitude about how impressed he was with ZOS Customer Support for agreeing to refund the house purchase and processing the refund so quickly, of course - but hey, that was never going to happen in this case, was it?

Katahdin · March 2017

I'm wondering if the 3 days was to give you time to get anything you had put in there out. Since you were putting more in instead, they pulled the plug.

idk · March 2017

Ch4mpTW wrote: »

Sheezabeast wrote: »

So uh...how are you the victim? You got your refund, they removed the house as you no longer desired it and demanded a refund on it, then you complain about it? This isn't McDonald's, you can't order a meal, complain, keep it, and get a refund, whether the motives were justified or selfish.

Did you check your furniture tab for the crown purchased?

@Sheezabeast So why didn't they take the house back, and return all the items I bought and crafted upon the moment of giving me back my crowns? I was swindled and robbed. And no. Nothing is in my crown store purchased tab. Not a damn thing. Literally everything was wiped. EVERYTHING.

@Ch4mpTW

The bigger question is why did you think Zos would let you keep the house?

Safe assumption would have been the house will be taken back as well.

JesterH · March 2017

op your thread dont make sense. First you get a refund because you dont like the house, and then when you notice its "free" you like it ? I call *** here..

JWKe · March 2017

I mean... if they took your house back then you should get your money back.

If you didn't get your money back then 1st contact Zo$ support and after you've done that and if it's not resolved then file a dispute. I don't think Zo$ here has a system on the customers side to view what they spent their crowns on yet and so it's your word against their word.

At this moment Zo$ has the leverage over you. I've read of people getting locked out of their accounts due to filing a credit card dispute over a transaction with Zo$. And so as I've mentioned best you do here is to contact Zo$ first and get it sorted out before going to the bank which should be the last resort.

Takes-No-Prisoner · March 2017

thisisScoMan wrote: »

This is just like that time I told my landlord I was moving out at the end of the month, so I stopped paying rent, but on the 3rd of the month I noticed nobody new had moved in, so I thought maybe my landlord had decided to let me live there for free. So I moved all my stuff back in, put up some new curtains, got a new chair, but I came home on the 6th and the locks were changed and all my stuff was on the nature strip! Can you believe it? I was so mad. But they wouldn't give me back my money for my curtains or would they pay me for any of the other stuff I got to keep, I just had nowhere to put any more.

This is a legendary post, thank you for writing it on the internet for all to see.

Damianos · March 2017

Ch4mpTW wrote: »

I want ALL the crowns I spent on that house back, AND the items I crafted for it. As well as the AP for some of the items I bought for it and gold.

In reading the OP's post, I can understand the frustration. Not so much that the house was removed from their access, but that the items in it that were purchased, crafted, and otherwise were not returned or refunded, the house and everything in it was simply taken away without reimbursement. Based on the above statement from the OP's post, that is the real issue, not so much that they didn't get to keep the house 'for free'.

Hallothiel · March 2017

You complained about an item, actually got a quick refund, but then continued to use the item you got the refund for & now you are bitching that it got taken back? Ffs.

Why on earth did you presume that Zos was being nice & still allowing you access after the refund? Why did you not check? Or secretely were you hoping that they had 'overlooked' this & so took advantage?

And to those that have suggested we all would have done this - no. No, the majority would not. Or at least checked first!

Takes-No-Prisoner · March 2017

Osteos wrote: »

I still don't understand why you would decorate a house you didn't like and wanted a refund for

I am also slightly amused you found a way to link your Maelstrom staves again

I'm glad I'm not the only one who notices his tasteless stealth brags...

Rouven · March 2017

Regardless whether or not OP should have not put more stuff into the house there seems to be a lack of communication on ZOS's part. I would have not assumed that everything in the house will effectively be deleted. OP said he lost a Senche mount(edit: or cub?), that doesn't sound right. It seems to me that this is simply a new process for them, so give them some time to rectify the situation.

ZOS_GinaBruno · March 2017

Sending you a PM, @Ch4mpTW

Spacemonkey · March 2017

Have you tried re-purchasing the house?

Theres an offchance the house access was removed but the house data itself is still there. (slim - im pretty sure its deleted and it would get recreated from the templates)

If it works though, you would have lost nothing. It would end up having cost you more because of all the extra stuff you bought thinking they gave you the house for free, but you would also have the stuff so no lost value.

Also *popcorn* for the possible follow up thread where this was NOT the case and you end up with an empty purchased house.

Tandor · March 2017

Damianos wrote: »

Ch4mpTW wrote: »

I want ALL the crowns I spent on that house back, AND the items I crafted for it. As well as the AP for some of the items I bought for it and gold.

In reading the OP's post, I can understand the frustration. Not so much that the house was removed from their access, but that the items in it that were purchased, crafted, and otherwise were not returned or refunded, the house and everything in it was simply taken away without reimbursement. Based on the above statement from the OP's post, that is the real issue, not so much that they didn't get to keep the house 'for free'.

Most people when seeking a refund on the purchase would have stripped the contents before putting in the ticket requesting a refund (which the OP may or may not have done), and most developers when providing the refund would have given time for the contents to be removed anyway (which ZOS did, whether deliberately or because it simply took a few days for the accounts refund to be followed up by the database deletion). By the time the house was removed from the database, however, the OP had not only left/returned the original contents but he'd left a whole lot more in the house as well - because the house that was so rubbish he didn't want it after he'd paid for it had suddenly turned into a crafting and furnishing labour of love when he thought he was getting it for free.

Riga_Mortis · March 2017

OP will prob get his stuff back and I fully expect to see another complaining thread of his in a couple of days about something else that didnt go his way.

Argruna · March 2017

Okay I am confused and need clarification.

1) OP bought the manor, noticed it had clipping/bugs and decided they no longer wanted it.
2) They put in a ticket asking for a refund.
3) The ticket was answered and they got their crowns back.
4) They still had access to the manor they no longer wanted.
5) They never bother putting in another ticket asking why they still had access to the refunded manor.
6) They continued decorating the manor.
7) Someone pulled the plug and now OP has lost everything they stuck in the manor.

Did I get that right?

If that's the case, can we get refunds on homes paid in gold? Really hating that invisible ceiling inside the home in Humblemud. If that's the case, I'll happily clear everything out and store it in the inn rooms if that means I get my gold back.