Update 51 is now available for testing on the PTS! You can read the latest patch notes here: https://forums.elderscrollsonline.com/en/categories/pts
Maintenance for the week of August 3:
• [COMPLETE] ESO Store and Account System for maintenance – August 4, 5:00AM EDT (9:00 UTC) - 4:00PM EDT (20:00 UTC)
• [COMPLETE] ESO Store and Account System for maintenance – August 4, 5:00AM EDT (9:00 UTC) - 4:00PM EDT (20:00 UTC)
Why did my characters get deleted after the game crashed?
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Purrmaid✭✭Make sure your game client didn't automatically log you into the other server. (Like maybe you're logged into NA when your character is on EU).
If not, I suggest you contact customer support and change your password. Unless you had just created the character than the crash might just have rolled back your account a few seconds so you need to remake it.1