The Gold Road Chapter – which includes the Scribing system – and Update 42 is now available to test on the PTS! You can read the latest patch notes here: https://forums.elderscrollsonline.com/en/discussion/656454/
Why did my characters get deleted after the game crashed?
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Purrmaid✭✭Make sure your game client didn't automatically log you into the other server. (Like maybe you're logged into NA when your character is on EU).
If not, I suggest you contact customer support and change your password. Unless you had just created the character than the crash might just have rolled back your account a few seconds so you need to remake it.1