Maintenance for the week of December 23:
• NA megaservers for maintenance – December 23, 4:00AM EST (9:00 UTC) - 9:00AM EST (14:00 UTC)
• EU megaservers for maintenance – December 23, 9:00 UTC (4:00AM EST) - 14:00 UTC (9:00AM EST)
• NA megaservers for maintenance – December 23, 4:00AM EST (9:00 UTC) - 9:00AM EST (14:00 UTC)
• EU megaservers for maintenance – December 23, 9:00 UTC (4:00AM EST) - 14:00 UTC (9:00AM EST)
Why did my characters get deleted after the game crashed?
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Purrmaid✭✭Make sure your game client didn't automatically log you into the other server. (Like maybe you're logged into NA when your character is on EU).
If not, I suggest you contact customer support and change your password. Unless you had just created the character than the crash might just have rolled back your account a few seconds so you need to remake it.1