Just wasted 5000 crowns on Merchant Assistant.

Dracindo · February 2017

Honestly, I wouldn't ever buy the merchant assistant. After carefully exploring the game and going through the quests, it only takes me 1 or 2 minutes to get to one, when I need one. When you count up all those minutes, then yeah, I'd have lost hours and eventually days, going back and forth, but there are more usefull things I can spend €35 on.

The price of these assistants should be cut in half and function like a normal banker/merchant, maybe even better.

failkiwib16_ESO · February 2017

Duiwel wrote: »

They have been out for a year already, research your product before purchasing OP.

While it would be convenient for all of that, I must add that being able to SELL a full inventory anywhere without having to port back is a MASSIVE convenience you should not easily overlook.

Also it's not really a waste in the long run it's a good investment.

I have a char stuck in IC that has probably lost out on 20-50k of items on the floor just because of a full inventory RIP

@Duiwel it can not be used in Cyrodiil, Imperial City is located inside Cyrodiil. You can not use your merchant or banker there

lagrue · February 2017

Yeah the no repair is pretty dumb especially given the fact you would still have to pay the gold cost of repair anyway -_-

I think they do it because of "realism" - she doesn't wander the world with a forge on her back. That said, I too would like to see the feature added to her.

Just the same I would like to have all the guild bank options when calling the banker too.

JasonSilverSpring · February 2017

lagrue wrote: »

Yeah the no repair is pretty dumb especially given the fact you would still have to pay the gold cost of repair anyway -_-

I think they do it because of "realism" - she doesn't wander the world with a forge on her back. That said, I too would like to see the feature added to her.

Just the same I would like to have all the guild bank options when calling the banker too.

If you could repair it would eliminate the need for repair kits. If the assistants had full functionality it would reduce the city populations. I suspect that is why the limits are there.

That being said this issue has come up enough that I think ZOS should update the descriptions to make it more clear. I am sure it would eliminate some support tickets.

tunepunk · February 2017

lagrue wrote: »

I think they do it because of "realism" - she doesn't wander the world with a forge on her back. That said, I too would like to see the feature added to her.

Realism? Lol... and you can carry 20 full sets of full plate armor, 200 potions, 400 stacks of wood, metal, and leather, 50 weapons in your pockets, but your assistant can't even carry an anvil and a hammer? Yeah .. realism....

sevomd69 · February 2017

notimetocare wrote: »

Description says buy 'anything'. Thats all it days she does. Why exactly did you expect more? Has a basic understanding of English become to hard?

Says the one who can't spell basic English words...

[Deleted User] · February 2017

The user and all related content has been deleted.

Dracindo · February 2017

lagrue wrote: »

I think they do it because of "realism" - she doesn't wander the world with a forge on her back. That said, I too would like to see the feature added to her.

Those merchants on the road don't have a forge either.

Bigevilpeter · February 2017

I bought the banker and the merchant when there was a crown sale so 40$ for both and now i dont need to sub for craftbags anymore totally worth it.

In the middle of a dungeon or anywhere in the world I can sell excessive stuff and deposit my mats and useful gear in the bank.

The_Protagonist · February 2017

tunepunk wrote: »

The_Protagonist wrote: »

Lazy self-entitled consumers are the reason why retail markets are like this today.

I understand it's a loss and it's pretty frustrating, but to defend ignorance and promote self-entitlement is not a healthy attitude.

Like I said before, I honestly wish you good luck on the refund. Let us know how it goes, because that it would set a precedent and many others will follow up with ZOS to get their refunds.

It's basic sales ethics! When you deliberately leave information out to trick people in to buying things. If someone sells you a can of soda, with no soda inside I'm pretty sure you're going to be a bit upset. You assume that there's drinkable fluid in the can, because why the hell would you buy an empty can?

Same here... I'm assuming Merchant has basic merchant functionality (repairs that all in game merchants offer).... nothing weird about that... and I'm getting.... an empty can.

I wouldn't argue about it if I was the one forget to read the ingame description that it does not provide repairs... That's my fault because I didn't read it through... but in this case, there's no information. Just like you assume there's soda in the can, I assume the merchant offer repairs... Basic sales ethics! Deliberately misleading people or leaving out information for them to spend money, and not getting what they expected is not a nice way to do business, and probably is a criminal offence in many countries.

You're basically defending a lousy ethics on how you should perform business and leave people in the dark, and leave it up to them to protect them selves? ZoS is not an eBay scammer, it's a well known brand that should offer their customers detailed information on their purchases, that's the least I can expect unless they completely want to ruin their credibility.

I hear you, but sadly, there is no such thing as ethics today, and I learned that the hard way IRL, after that incident, I made it a habit 2nd nature to research and do more research before investing in anything, even if it's a game.

anitajoneb17_ESO · February 2017

The_Protagonist wrote: »

Well if you put it that way, then don't ever read reviews before buying something, people put up reviews just for the heck of it, and forums really only exist for self-entitled people to come and vent their ignorant frustrations.

Lazy self-entitled consumers are the reason why retail markets are like this today.

I understand it's a loss and it's pretty frustrating, but to defend ignorance and promote self-entitlement is not a healthy attitude.

So what you're saying is that corporations are allowed to mislead, abuse or even flatout lie in their product descriptions and advertising, and it's the customers' duty to look up for reviews to disconstruct those lies ?

The necessary and useful existence of counter-powers (in this case, customer reviews) does not offset the primary responsibility of the powers (in this case, corporations) to be honest.

The customer IS ENTITLED to a true, complete and accurate product description prior to purchase.

tunepunk · February 2017

anitajoneb17_ESO wrote: »

The_Protagonist wrote: »

Well if you put it that way, then don't ever read reviews before buying something, people put up reviews just for the heck of it, and forums really only exist for self-entitled people to come and vent their ignorant frustrations.

Lazy self-entitled consumers are the reason why retail markets are like this today.

I understand it's a loss and it's pretty frustrating, but to defend ignorance and promote self-entitlement is not a healthy attitude.

So what you're saying is that corporations are allowed to mislead, abuse or even flatout lie in their product descriptions and advertising, and it's the customers' duty to look up for reviews to disconstruct those lies ?

The necessary and useful existence of counter-powers (in this case, customer reviews) does not offset the primary responsibility of the powers (in this case, corporations) to be honest.

The customer IS ENTITLED to a true, complete and accurate product description prior to purchase.

Exactly, that's why that's why many countries have organizations to protect customers from this kind of behaviour that will pursue legal action against those kind of corporations, that makes it a habit. I wouldn't go that far in this case.. at least disable the merchant from my collections and give the crowns back so i can spend it on something I find more useful in the store instead.

Lacking description - doesn't state that it doesn't do repairs.
I can't try it first, (like wardrobe items etc) so no way of knowing if it does repair or not.

I'm sure they will resolve it... but it boggles me why they left that feature out. Repairs are very useful, especially if you're a group preparing for a dungeon, you can all repair up and sell some garbage before continue your adventures, without having to visit other merchants.

The_Protagonist · February 2017

anitajoneb17_ESO wrote: »

The_Protagonist wrote: »

Well if you put it that way, then don't ever read reviews before buying something, people put up reviews just for the heck of it, and forums really only exist for self-entitled people to come and vent their ignorant frustrations.

Lazy self-entitled consumers are the reason why retail markets are like this today.

I understand it's a loss and it's pretty frustrating, but to defend ignorance and promote self-entitlement is not a healthy attitude.

So what you're saying is that corporations are allowed to mislead, abuse or even flatout lie in their product descriptions and advertising, and it's the customers' duty to look up for reviews to disconstruct those lies ?

The necessary and useful existence of counter-powers (in this case, customer reviews) does not offset the primary responsibility of the powers (in this case, corporations) to be honest.

The customer IS ENTITLED to a true, complete and accurate product description prior to purchase.

Completely agree with "The customer IS ENTITLED to a true, complete and accurate product description prior to purchase."

NOW
1. My use of the entitlement term is for being lazy and not researching an old product that has been out for quite some time.
2. No matter how big the brand or corporation is, none are without sin. (Cinema Sins Anyone

)
3. We are not living in Utopia and this era is devoid of chivalry, these are not decent times, everyone is out for themselves, not being on guard and then crying is entitlement.
4. We should all make it a habit to read TOS when we sign up for something, there is nothing that we can do except stop playing, you cant really sue them for an ambiguous description.

I hope this makes what I am trying to say clear.

Edit: TL;DR All businesses are out to get you, research before buying. Read TOS.

The_Protagonist · February 2017

tunepunk wrote: »

anitajoneb17_ESO wrote: »

The_Protagonist wrote: »

Well if you put it that way, then don't ever read reviews before buying something, people put up reviews just for the heck of it, and forums really only exist for self-entitled people to come and vent their ignorant frustrations.

Lazy self-entitled consumers are the reason why retail markets are like this today.

I understand it's a loss and it's pretty frustrating, but to defend ignorance and promote self-entitlement is not a healthy attitude.

So what you're saying is that corporations are allowed to mislead, abuse or even flatout lie in their product descriptions and advertising, and it's the customers' duty to look up for reviews to disconstruct those lies ?

The necessary and useful existence of counter-powers (in this case, customer reviews) does not offset the primary responsibility of the powers (in this case, corporations) to be honest.

The customer IS ENTITLED to a true, complete and accurate product description prior to purchase.

Exactly, that's why that's why many countries have organizations to protect customers from this kind of behaviour that will pursue legal action against those kind of corporations, that makes it a habit. I wouldn't go that far in this case.. at least disable the merchant from my collections and give the crowns back so i can spend it on something I find more useful in the store instead.

Lacking description - doesn't state that it doesn't do repairs.
I can't try it first, (like wardrobe items etc) so no way of knowing if it does repair or not.

I'm sure they will resolve it... but it boggles me why they left that feature out. Repairs are very useful, especially if you're a group preparing for a dungeon, you can all repair up and sell some garbage before continue your adventures, without having to visit other merchants.

PTS anyone, if console, friend on PC?

Surgee · February 2017

Daamn thanks for heads up. I wanted to get the merchant just for repairs. You should ask for a refund.

NewBlacksmurf · February 2017

Duiwel wrote: »

They have been out for a year already, research your product before purchasing OP.

While it would be convenient for all of that, I must add that being able to SELL a full inventory anywhere without having to port back is a MASSIVE convenience you should not easily overlook.

Also it's not really a waste in the long run it's a good investment.

I have a char stuck in IC that has probably lost out on 20-50k of items on the floor just because of a full inventory RIP

I have both and it's not worth $25 or $39 each regardless. Now their services being limited vs the description in another big problem but now with housing, I see that descriptions are intentionally left off to get ppl to buy

It's time ppl stand together vs saying you should've searched the Internet.

Ojustaboo · February 2017

Totally agree with the OP

It WAS the one thing I wanted from the crown store, but after reading this, it's a pointless purchase.

notimetocare · February 2017

Prof_Bawbag wrote: »

notimetocare wrote: »

Description says buy 'anything'. Thats all it days she does. Why exactly did you expect more? Has a basic understanding of English become to hard?

There really are some apologists on here. Find fault in everyone that dare to speak out about certain concerns. Of course, though, it's the rest of us that are the dim wits whilst you superior mortals go on stroking your overly inflated opinion of yourselves. A clearer description is all that is required. Just more detail. It's not too far fetched to think that repair services are included because almost every other merchant in the game offers the service other than a select few.

They took the time out to make it clear we can't use them in Cyrodiil, it would have taken mere minutes to add a little bit about not being able to repair. Add to that and because people like to nit pick, the description also states "When summoned, her services can be used by you and your groupmates" What services are they? I only see a single service that she offers. Services implies she offers more than a single service, which she doesn't. No doubt I'm dumb as *** for highlighting that too. But coming from the likes of you, I shall wear that as a badge of honour.

English. You should learn it. Services is correct even for just 1 service.

The description he shared clearly stated only buying items. If it were any more clear we could use the description to replace glass for windows

anitajoneb17_ESO · February 2017

The_Protagonist wrote: »

I hope this makes what I am trying to say clear.

Edit: TL;DR All businesses are out to get you, research before buying. Read TOS.

It does make it more clear, yes.
But your reasoning tends to transfer all responsibility onto the customer and withdraw his status as actual victim.

If I go to the grocers' to buy oranges, I should be able to assume they are not poisoned, without further research or triple checking, simply because the label says "oranges".
It's true that many producers DO indeed put poison (pesticides) into oranges to increase profitability, therefore customers have no choice but to triple-check the oranges.
But it doesn't change the fact that those who produce and sell poisoned oranges are the guilty ones and the customers are the victims.

Things are never going to change if you lift the norm like that. People have a right to complete information FROM THE SELLER. And it is possible, it is not a utopia. You're free to give up hope and consider it a utopia but that's just you opinion and choice (just like considering not to give up and that it is an achievable goal is my opinion and choice).

On a side but non negligible note, there's a practical issue here. If we have to fact-check and read the fine print on everything we do, we simply wouldn't have enough time. There have been scientific studies about that. It would simply require more than 24 hours a day (and 24 hour days is something we cannot change). Not researching everything is not being lazy, it's just physically impossible.

notimetocare · February 2017

sevomd69 wrote: »

notimetocare wrote: »

Description says buy 'anything'. Thats all it days she does. Why exactly did you expect more? Has a basic understanding of English become to hard?

Says the one who can't spell basic English words...

U done showed me gurlfriend. Them little typos is just as bad as someone whining because they don't understand they own langedge!

notimetocare · February 2017

NewBlacksmurf wrote: »

Duiwel wrote: »

They have been out for a year already, research your product before purchasing OP.

While it would be convenient for all of that, I must add that being able to SELL a full inventory anywhere without having to port back is a MASSIVE convenience you should not easily overlook.

Also it's not really a waste in the long run it's a good investment.

I have a char stuck in IC that has probably lost out on 20-50k of items on the floor just because of a full inventory RIP

I have both and it's not worth $25 or $39 each regardless. Now their services being limited vs the description in another big problem but now with housing, I see that descriptions are intentionally left off to get ppl to buy

It's time ppl stand together vs saying you should've searched the Internet.

Nothing important is left out. It tells you EXACTLY what she does. The people assuming she had other functions... lol. You conspiracy types are a barrel of laughs.

AcadianPaladin · February 2017

Thank you, OP for making this thread. I've been eyeing the merchant and banker for quite some time and saving my crowns. It would never occur to me that the merchant could not repair stuff when, as you say, even a tomato salesman can repair stuff. I've been playing about 6 months and your thread is the first I've heard of this. I do think such a significant limitation should be fixed or at least noted in the description. 5K crowns is a significant purchase and no repair is a significant limitation.

tunepunk · February 2017

How hard is it for them to just add a simple line to the Store description?

"This Merchant does not provide repairs"

Case closed? .... They have plenty of time to make houses, rebalancing, expansions, motifs, but not update a simple text line in store description to avoid confusion? Takes 5 minutes.... and extra 5 for each translation..

It probably takes more time for them dealing with customers that bought it thinking it offered repairs, than updating the text.

Hand_Bacon · February 2017

If you buy the banker and unlock the smuggler, they will, along with the merchant, form Assistant Voltron...

tunepunk · February 2017

esoacademy.com/assistants/

Read the description on the esoacademy site...
"You can buy a vendor merchant NPC called Nuzhimeh the Merchant on the Crown Store. This Assistant will let you sell things to her and will be able to repair your gear."

So even if i do a little research i'm finding misleading information? ... great!

ADarklore · February 2017

So OP, you've been here on the forums since August 2014, you've visited the forums 70 times, but you never once thought to check the forums about something before you spent 5000 Crown? That's a pretty big purchase to make with assumptions that it's a fully functional merchant. Yes, I agree, ZOS 'should have' a disclaimer, but they have chosen not to with the INTENTION of misleading players into buying them. If you know ZOS' history, they never mention anything negative or 'limiting' about any of their products in the Crown Store... apparently even they assume players are going to do some research outside of the Crown Store before making a purchase; especially since the complaints about the merchant, housing player limits, etc... have been widely and heatedly discussed here repeatedly.

GawdSB · February 2017

Banker is a lot more useful imo.

tist · February 2017

No repairs? Mark that as something I will never purchase. For those giving the OP ***.. every merchant in the game repairs, except the one that cost 5000 crowns.

ADarklore · February 2017

tist wrote: »

No repairs? Mark that as something I will never purchase. For those giving the OP ***.. every merchant in the game repairs, except the one that cost 5000 crowns.

You DO realize that if ZOS sold the Merchant with the ability to repair, it would cost them ongoing money for Crown Store repair kits; they're never going to introduce something that also takes away an ongoing revenue source. So there IS a method to their madness, it is just a shame that they don't outright STATE the limitation in the description.

However, I bought both and I find both extremely useful. Either when I'm out grinding with an alt, I can pop the merchant to buy all the junk I've looted which keeps my inventory low and stuff I want to save to sell at Guild Trader later, I pop into my bank. Even when I'm just out questing, the merchant/banker can be very useful at inventory management when there's no wandering merchant around.

reiverx · February 2017

It's part of the awkwardness that ZOS likes to attach to everything in the game. They just can't bring themselves to make things straightforward. That would never do. Oh, no.

It's a freaken merchant. Merchants provide a repair service.

A merchant for 5000 crowns should polish my damn shoes as well.