The Elder Scrolls Online

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the game doesn't run

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diamanda
diamanda
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The same problem that was throughout the test is not fixed. Why, then, was a month in a row to give feedback?

https://forums.elderscrollsonline.com/en/discussion/comment/3697242/#Comment_3697242
  • diamanda
    diamanda
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    http://i.imgur.com/XSDtmou.png
  • TheRealPotoroo
    TheRealPotoroo
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    Wow, you got that far. My 3.4GB download has turned into a gigantic repair session. I'm currently downloading 7.8GB of who knows what.
    PC NA, PC EU

    "Instead of taking the best of the dolmens (predictable rotation), the best of the geysers (scalability based on number of players), and the best of the dragons (map location and health indicators) and adding them together to make a fun and dynamic world event scenario, they gave us....... harrowstorms." https://forums.elderscrollsonline.com/en/discussion/comment/6850523/#Comment_6850523
  • diamanda
    diamanda
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    The General himself found a solution. Maybe someone will help. You need to uninstall all the versions of MS C++ on your computer (personally, I have had a lot of them and they are not replaced by newer) and install the latest.
  • NewBlacksmurf
    NewBlacksmurf
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    diamanda wrote: »
    http://i.imgur.com/XSDtmou.png
    XSDtmou.png

    Just putting ur image so ppl can see it

    -PC (PTS)/Xbox One: NewBlacksmurf
    ~<{[50]}>~ looks better than *501
  • Delimber
    Delimber
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    After the first repair I just closed the client and opened it back up, no down loading something else. will see if it works after that.
    Solo PvP and PvE most of the time.
    CP 2700+
  • AzuraKin
    AzuraKin
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    try restarting your computer.
    v160 spellsword (nightblade)
    v160 restoration archmage (Templar)
    v160 battlemage (sorcerer)
    v160 restoration archmage (Templar)
    v160 warrior (DragonKnight)
    v160 assassin (nightblade)
    v160 swordsman (sorcerer)
    v160 spellsword (nightblade)
  • Zakor
    Zakor
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    The issue you describe here is not the same as in my thread you linked. Following may fix it (directly from Gina):
    If error states that api-ma-win-crt-heap-l1-1-0.dll is missing, download and run the following update: https://support.microsoft.com/en-us/kb/2999226

    If MSVCP140.dll is missing, download and run this update: https://www.microsoft.com/en-us/download/details.aspx?id=48145

    After running all updates, please reboot your PC for the changes to take effect.
  • Nullmagic
    Nullmagic
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    Hit play. Crash. No error message. Rebooting didn't help. Ugh.
  • HereKittehKitteh
    HereKittehKitteh
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    Was working before patch, now patch installed the same error from PTS is now affecting live effectively locking me out of the game, and here was me worried about my mac client not being fixed when i should have been worried about this!
  • TheRealPotoroo
    TheRealPotoroo
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    Delimber wrote: »
    After the first repair I just closed the client and opened it back up, no down loading something else. will see if it works after that.

    I did that, got into the game but from the Character Screen on I lose game sound. I'm not the only one but probably best not to derail this thread further.
    PC NA, PC EU

    "Instead of taking the best of the dolmens (predictable rotation), the best of the geysers (scalability based on number of players), and the best of the dragons (map location and health indicators) and adding them together to make a fun and dynamic world event scenario, they gave us....... harrowstorms." https://forums.elderscrollsonline.com/en/discussion/comment/6850523/#Comment_6850523
  • Tonnopesce
    Tonnopesce
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    NewBlacksmurf wrote: »
    diamanda wrote: »
    http://i.imgur.com/XSDtmou.png
    XSDtmou.png

    Just putting ur image so ppl can see it

    Same problem on the pts, just go on Windows site and download the dll yourself.
    Signature


  • Tonnopesce
    Tonnopesce
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    Here
    Tonnopesce wrote: »
    SpAEkus wrote: »
    @ZOS_GinaBruno

    SOLVED for my PTS eso64.exe install at least. Note I am still launching directly from the .exe and not the launcher,

    Okay on a hunch I checked my installed programs under Programs and Features (Win7Pro).

    I found that I had both x86 and x64 of all the Microsoft Visual C++ Redistributable for 2005 - 2013, but only the x86 for 2015. I installed the 2015 x64 and I have eso64.exe working on PTS. Maybe a chance for anyone else that checks and doesn't see both versions installed.

    Here's my now updated list of redistributables.

    vcdistro.jpg

    @Zakor

    Yes I see that vcredist_x64_2015 sitting in the launcher folder but for some reason it never actually got installed during patch.

    This was the fix found for the pts
    Edited by Tonnopesce on February 6, 2017 2:58PM
    Signature


  • ZOS_GinaBruno
    ZOS_GinaBruno
    Community Manager
    If anyone's running into this issue, please visit this help article for instructions on how to get this resolved: https://help.elderscrollsonline.com/app/answers/detail/a_id/37280
    Gina Bruno
    Senior Creator Engagement Manager
    Dev Tracker | Service Alerts | ESO Twitter | My Twitter
    Staff Post
  • Nullmagic
    Nullmagic
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    ZOS_GinaBruno wrote: »
    If anyone's running into this issue, please visit this help article for instructions on how to get this resolved: https://help.elderscrollsonline.com/app/answers/detail/a_id/37280

    What about those of us getting crashes without that message? I get no error message at all. Game starts to open, crashes 2 seconds later.
  • ZOS_GinaBruno
    ZOS_GinaBruno
    Community Manager
    Nullmagic wrote: »
    ZOS_GinaBruno wrote: »
    If anyone's running into this issue, please visit this help article for instructions on how to get this resolved: https://help.elderscrollsonline.com/app/answers/detail/a_id/37280

    What about those of us getting crashes without that message? I get no error message at all. Game starts to open, crashes 2 seconds later.

    Are you getting a popup to submit a crash report?
    Gina Bruno
    Senior Creator Engagement Manager
    Dev Tracker | Service Alerts | ESO Twitter | My Twitter
    Staff Post
  • Nullmagic
    Nullmagic
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    ZOS_GinaBruno wrote: »
    Nullmagic wrote: »
    ZOS_GinaBruno wrote: »
    If anyone's running into this issue, please visit this help article for instructions on how to get this resolved: https://help.elderscrollsonline.com/app/answers/detail/a_id/37280

    What about those of us getting crashes without that message? I get no error message at all. Game starts to open, crashes 2 seconds later.

    Are you getting a popup to submit a crash report?

    Yep, and I did so.
  • Zakor
    Zakor
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    That's the same error that wasn't resolved for PTS. Let's hope they finally have a fix.
  • freddiebox
    freddiebox
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    Give them some time to finish the maintenance -- should be another few hours.
  • Zakor
    Zakor
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    freddiebox wrote: »
    Give them some time to finish the maintenance -- should be another few hours.

    That has nothing to do with maintenance... The error is known already and has been reported in the first PTS week as postet here.

    Edited by Zakor on February 6, 2017 3:18PM
  • Livvy
    Livvy
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    This is truly unbelievable... :(

    Weeks of reporting this from the very first day this went up on PTS, and they let it go live.
    ->--Willow--<-
  • ZOS_GinaBruno
    ZOS_GinaBruno
    Community Manager
    Nullmagic wrote: »
    ZOS_GinaBruno wrote: »
    Nullmagic wrote: »
    ZOS_GinaBruno wrote: »
    If anyone's running into this issue, please visit this help article for instructions on how to get this resolved: https://help.elderscrollsonline.com/app/answers/detail/a_id/37280

    What about those of us getting crashes without that message? I get no error message at all. Game starts to open, crashes 2 seconds later.

    Are you getting a popup to submit a crash report?

    Yep, and I did so.

    Just to double check, you're trying to log into NA, correct?
    Gina Bruno
    Senior Creator Engagement Manager
    Dev Tracker | Service Alerts | ESO Twitter | My Twitter
    Staff Post
  • Nullmagic
    Nullmagic
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    ZOS_GinaBruno wrote: »
    Nullmagic wrote: »
    ZOS_GinaBruno wrote: »
    Nullmagic wrote: »
    ZOS_GinaBruno wrote: »
    If anyone's running into this issue, please visit this help article for instructions on how to get this resolved: https://help.elderscrollsonline.com/app/answers/detail/a_id/37280

    What about those of us getting crashes without that message? I get no error message at all. Game starts to open, crashes 2 seconds later.

    Are you getting a popup to submit a crash report?

    Yep, and I did so.

    Just to double check, you're trying to log into NA, correct?

    That is correct. (edit: I play on PC/NA, but the game is crashing literally as soon as I click "play" on the steam overlay--or as soon as I click the executable if I try to open it directly--I never get to the whole logging in bit.)
    Edited by Nullmagic on February 6, 2017 3:29PM
  • Zakor
    Zakor
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    Shouldn't that be irrelevant since server selection is now done ingame and the game doesn't even launch? Seriously wondering...
  • Borvath
    Borvath
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    Zakor wrote: »
    Shouldn't that be irrelevant since server selection is now done ingame and the game doesn't even launch? Seriously wondering...

    No, because of this:
    ZOS_JessicaFolsom wrote: »
    BerishStarr wrote: »
    I finished the download but can't login to game because "You´ve attempted to use an invalid or out-dated client". Guess that´s part of the problem. :/

    Yes, unfortunately that error message is directly related to the fact that the European PC/Mac server is down and you can't log in, but you can patch.
    Edited by Borvath on February 6, 2017 3:32PM
  • Nullmagic
    Nullmagic
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    Zakor wrote: »
    Shouldn't that be irrelevant since server selection is now done ingame and the game doesn't even launch? Seriously wondering...

    I've just seen that you and others reported this exact issue on the PTS more than a month ago.. I am kinda worried I may not play for a while... lol. :(
  • brandon
    brandon
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    ZOS_GinaBruno wrote: »
    Nullmagic wrote: »
    ZOS_GinaBruno wrote: »
    Nullmagic wrote: »
    ZOS_GinaBruno wrote: »
    If anyone's running into this issue, please visit this help article for instructions on how to get this resolved: https://help.elderscrollsonline.com/app/answers/detail/a_id/37280

    What about those of us getting crashes without that message? I get no error message at all. Game starts to open, crashes 2 seconds later.

    Are you getting a popup to submit a crash report?

    Yep, and I did so.

    Just to double check, you're trying to log into NA, correct?

    I'm having the same issue. I downloaded the update and now I can't log into the game. I click play and it crashes almost immediately.
  • Zakor
    Zakor
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    Borvath wrote: »
    Zakor wrote: »
    Shouldn't that be irrelevant since server selection is now done ingame and the game doesn't even launch? Seriously wondering...

    No, because of this:
    ZOS_JessicaFolsom wrote: »
    BerishStarr wrote: »
    I finished the download but can't login to game because "You´ve attempted to use an invalid or out-dated client". Guess that´s part of the problem. :/

    Yes, unfortunately that error message is directly related to the fact that the European PC/Mac server is down and you can't log in, but you can patch.

    That's another problem not this one -.- guys please read before posting wrong info...
  • Roach1990
    Roach1990
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    for win 7 don't know if work in another
    1: start - run CMD as administrator
    2: type in: net stop wuauserv
    press Enter and wait when winupdate turn off
    3: turn off your internet and install KB2999226 (https://support.microsoft.com/en-us/help/2999226/update-for-universal-c-runtime-in-windows)
    4: reset pc and play

    sorry for my english I'm nuub:D
    Edited by Roach1990 on February 6, 2017 3:39PM
    ninja playstyle

    PC/EU @Jupinho
    https://www.youtube.com/channel/UCXofTDg-E_2_LEuniRPRTyw
  • ZOS_GinaBruno
    ZOS_GinaBruno
    Community Manager
    brandon wrote: »
    ZOS_GinaBruno wrote: »
    Nullmagic wrote: »
    ZOS_GinaBruno wrote: »
    Nullmagic wrote: »
    ZOS_GinaBruno wrote: »
    If anyone's running into this issue, please visit this help article for instructions on how to get this resolved: https://help.elderscrollsonline.com/app/answers/detail/a_id/37280

    What about those of us getting crashes without that message? I get no error message at all. Game starts to open, crashes 2 seconds later.

    Are you getting a popup to submit a crash report?

    Yep, and I did so.

    Just to double check, you're trying to log into NA, correct?

    I'm having the same issue. I downloaded the update and now I can't log into the game. I click play and it crashes almost immediately.

    Are you also on Steam?

    Also, just want to make sure everyone saw the workaround that was posted for the dll error: https://help.elderscrollsonline.com/app/answers/detail/a_id/37280
    Gina Bruno
    Senior Creator Engagement Manager
    Dev Tracker | Service Alerts | ESO Twitter | My Twitter
    Staff Post
  • Livvy
    Livvy
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    I've been having the same issue for the past month, and I'm not on steam.
    ->--Willow--<-
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