But this is illogical! We buy a package that includes The Elder Scrolls® Online: Tamriel Unlimited ™. What prevents us to use it now, he's already bought In the pack.

Vestrond wrote: »

In overview we can read: "Includes The Elder Scrolls® Online: Tamriel Unlimited™, the first game of the acclaimed online RPG series..."
Well, why my friend cant see download button?
What he need to do for playing now?
Also: he cant buy Digital or Gold Edition now, because "YOU DONT QUALIFY".

Ahh. Interesting catch-22.

I wonder if opening a support ticket might not get Tamriel Unlimited unlocked, at least while they figure out what to do when this happens.

Vestrond wrote: »

Dear mods, if you was read this post, please, say something, Thanks.

The forums mods here can't help you. You need to submit a support ticket via https://help.elderscrollsonline.com then click "Web Assist" on the right hand side and file a ticket.

The support team will be able to give you more help and if they don't resolve you issue within a week you could try posting the ticket number here to get ZOS community staff to take a look at it and push it forwards.

Zetsumei_Ikari wrote: »

Turelus wrote: »

Vestrond wrote: »

Dear mods, if you was read this post, please, say something, Thanks.

The forums mods here can't help you. You need to submit a support ticket via https://help.elderscrollsonline.com then click "Web Assist" on the right hand side and file a ticket.

The support team will be able to give you more help and if they don't resolve you issue within a week you could try posting the ticket number here to get ZOS community staff to take a look at it and push it forwards.

I was told it was a pre-order, then i had to reply asking for a refund. the support is horrible i don't know if it is normally this slow but it's putting me off the game that i've not given a go since beta

Support is a lucky dip and depends on the issue, who deals with it and the attitudes of those submitting tickets.

Personally I have never had a bad support ticket and have submitted a number of complex issues, that's not to say they're always good but it's not all the horror you read on the forums.

At least they're offering the refund and sorting it out. I had a similar issue on game launch when I pre-ordered via Game UK, applied my pre-order code then had Game cancel my order (with no notification). So when I went to purchase the base game via ZOS store I couldn't as the pre-order code was telling the system I purchased the game already.

It took a long chain of emails (10 or so, which is a lot for a ticket normally) but eventually by doing everything they asked, remaining calm and polite they were able to clear the mark on my account and I could purchase digital collectors from them.