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Gold edition no dlc, no palomino

riveinka
riveinka
Soul Shriven
Hello!
Activated gold edition, no dlc, no palomino.(((( Help me please!
  • ZOS_DaryaK
    ZOS_DaryaK
    admin
    Please please submit a ticket to our support team and be sure to include your ESO Game account user ID. It may be helpful to also include your gold edition key and the date you redeemed it.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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  • riveinka
    riveinka
    Soul Shriven
    ZOS_DaryaK wrote: »
    Please please submit a ticket to our support team and be sure to include your ESO Game account user ID. It may be helpful to also include your gold edition key and the date you redeemed it.

    Done, Reference Number 161228-000653

  • riveinka
    riveinka
    Soul Shriven
    I do not answer for a week! When I have help with my problem?
  • alucarder
    alucarder
    Soul Shriven
    I have the exact same problem, and no answer from support as well

    6 Jan (me) submitted my ticket

    7 jan (support) we are working on it

    9 Jan (me) Asked how estimate of time i had to wait for solution

    10 Jan (me) Asked if my ticket was marked as solved or forgotten

    11 Jan - since i had no reply from support since day 9, i decided to make a second ticket
  • Ctrl224
    Ctrl224
    Soul Shriven
    having same issue since 04/1/17 still not resolved, reference is 170117-001503
  • riveinka
    riveinka
    Soul Shriven
    There was Eso plus three days, I had access to my dlc. Today, I have lost Eso plus gold edition still not working.
  • JaviMc
    JaviMc
    Tic tac tic tac
    We´re waiting...
  • alucarder
    alucarder
    Soul Shriven
    got my problem fixed 23 jan after 17 days of my ticket
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