Maintenance for the week of May 18:
· [COMPLETE] NA megaservers for maintenance – May 18, 4:00AM EDT (8:00 UTC) - 9:00AM EDT (13:00 UTC)
· [COMPLETE] EU megaservers for maintenance – May 18, 8:00 UTC (4:00AM EDT) - 13:00 UTC (9:00AM EDT)
We are currently investigating issues some players are having on the North American Xbox megaserver. We will update as new information becomes available.

10k pings and disconnects on NA PC megaserver

  • biovitalb16_ESO
    biovitalb16_ESO
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    Not enough crate money to fuel the servers.
  • Valethar
    Valethar
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    I can't even log in at all at present. After entering the login credentials, I'm stuck with an endless loading screen. I never even get to character select.
    Resistance is not futile! Say no to the Greed Collective™. Boycott Crown Crates.
  • Thornen
    Thornen
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    Well unfortunately its middle of the night in the US the only country this game seems to cater for.
  • Duukar
    Duukar
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    This is garbage. No word for Zeni? No hotfix going on...

    Why the heck do we pay for this?

    All my friends have been driven off by the skilless throngs with their proc sets or the unkillable tank builds that just endlessly stall.

    I seriously don't get why I keep my sub going at this point. I already down graded from 6 month sub to monthly. Do i really need my crafting bags that much???

    Duuk
  • gothickaiserub17_ESO
    Thornen wrote: »
    Well unfortunately its middle of the night in the US the only country this game seems to cater for.

    Pfffft... and? I'm in the US and the middle of the night is when i play :P (cept not tonight, but I've not beaten ff15 ye so i'll do that)

    What you might mean is its the middle of the night and their employees who also work in america are at home, cause they don't keep the place staffed 24-7 just incase something prevents a fair amount of players playing for 1 night
  • Aaru
    Aaru
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    Aaaand - I still can't get into the game - 5 hours now :(
  • boundsy88
    boundsy88
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    seems like ZOS treating this like the cheat engine epidemic. took them days just to confirm to us that they were doing something about it after the forums were blown up. would like to see a dev take a whole minute out of their day to make a post or at least reply to this one that can at least update us.
    Edited by boundsy88 on December 13, 2016 7:27AM
  • Doctordarkspawn
    Doctordarkspawn
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    Duukar wrote: »
    This is garbage. No word for Zeni? No hotfix going on...

    Why the heck do we pay for this?

    All my friends have been driven off by the skilless throngs with their proc sets or the unkillable tank builds that just endlessly stall.

    I seriously don't get why I keep my sub going at this point. I already down graded from 6 month sub to monthly. Do i really need my crafting bags that much???

    Duuk

    Their probs asleep, honestly.
  • Evergnar
    Evergnar
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    Same in Glenumbra. My horse started hopping like a bunny and stuff was teleporting all over the place.
  • yawbanana
    yawbanana
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    OMG, my ping 999+, normaly i get 280 ping (South East Asia),

    Need a helldamn hotfix or create an Asia Server
    Edited by yawbanana on December 13, 2016 8:30AM
    Yaw
  • lonewolf26
    lonewolf26
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    I've been fine all night but a few of my guildies have been having nothing but trouble. Multi-second delays in posting to chat, people popping from location to another across the screen, desyncing and ultimately disconnecting. All that within the span of 10 minutes of forming for Vet Cradle of Shadows. At one point I even rezzed the corpse of our healer as it was sliding across the floor. After about 15 minutes our tank finally got on a stable connection. Our healer and other DPS had to drop. Whatever ZoS broke, it's definitely not hitting everyone the same way at the same time.
    Edited by lonewolf26 on December 13, 2016 8:32AM
  • Banana
    Banana
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    Yay maybe another patch coming
  • MickeyBN
    MickeyBN
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    Step 1: Patch the game

    Step 2: Break something in the process.

    Step 3: Don't tell the community what was in the patch.

    Step 4: Don't acknowledge the community, just play it cool.

    Step 5: Take your time fixing it.

    Repeat these steps to lose subscribers.
    Vaelerys Nightborn - Bosmer Nightblade PC NA
  • Kulizma
    Kulizma
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    I have the same issue as well. Ever since that stupid maintenance... Ill be at 110 ping.... then it'll go to 400, then it'll go to 1100 for like a minute and then shoot up to 10k+ and then disconenct.

    Not to mention all the stupid error messages when trying to log back in...

    Fix your damn servers ZOS.
    CP1000 - Magicka DK
    Red Lotus
  • schnooty
    schnooty
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    Having same issues all week.

    Check the tracert below...

    Microsoft Windows [Version 10.0.14393]
    (c) 2016 Microsoft Corporation. All rights reserved.

    C:\Users\grabowda2016>tracert www.elderscrollsonline.com

    Tracing route to live.us.web.elderscrollsonline.com [198.20.198.103]
    over a maximum of 30 hops:

    1 5 ms 4 ms 4 ms 192.168.0.1
    2 12 ms 13 ms 18 ms 142.254.237.21
    3 16 ms 19 ms 12 ms agg62.wlvgcabn01h.socal.rr.com [24.30.172.89]
    4 21 ms 16 ms 19 ms agg22.vnnycajz01r.socal.rr.com [72.129.14.166]
    5 26 ms 21 ms 33 ms agg29.lsancarc01r.socal.rr.com [72.129.13.0]
    6 30 ms 19 ms 24 ms bu-ether16.lsancarc0yw-bcr00.tbone.rr.com [66.109.6.102]
    7 21 ms 112 ms 31 ms 216.0.6.25
    8 25 ms 19 ms 17 ms 207.88.13.24.ptr.us.xo.net [207.88.13.24]
    9 37 ms 24 ms 15 ms 207.88.14.215.ptr.us.xo.net [207.88.14.215]
    10 * * 50 ms 205.158.79.242.ptr.us.xo.net [205.158.79.242]
    11 * * * Request timed out.
    12 83 ms 91 ms 85 ms cr2.dlstx.ip.att.net [12.122.2.81]
    13 138 ms 139 ms * ggr3.dlstx.ip.att.net [12.122.138.25]
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
  • nml
    nml
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    Hello Everyone,

    Sorry to say but I have cancelled my ESO plus subscription until this is fixed. I can't even count how many tickets I have submitted asking them to review their server/network architecture. When in-game I am unable to do anything competitive (dying to noobs because I am unable to trigger my abilities or heal any damage in time before I die, lag is about 5 full seconds), and that is when I can even log in. At the moment and for the last few hours it's been like this instead:

    Screen_Shot_2016-12-16_at_12.45.01_PM.png

    I am on a 50MB home connection and clearly I have access to the internet as I am able to successfully complete this post on the forum.

    What more is there to say? Beautiful lore, beautiful game, horrible quality assurance and incompetent development team.

    Sad, but true.
    -NML
    Imperator, Ars Imperatoria
    North American PC/Mac, Trueflame
  • Elsonso
    Elsonso
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    schnooty wrote: »
    Check the tracert below...

    Microsoft Windows [Version 10.0.14393]
    (c) 2016 Microsoft Corporation. All rights reserved.

    C:\Users\grabowda2016>tracert www.elderscrollsonline.com

    Tracing route to live.us.web.elderscrollsonline.com [198.20.198.103]
    over a maximum of 30 hops:

    I was sort of wondering why you bothered to do a traceroute against their webserver?

    If you want to ping the megaserver, try something like 198.20.200.23



    Edited by Elsonso on December 16, 2016 1:41PM
    XBox EU/NA:@ElsonsoJannus
    PC NA/EU: @Elsonso
    PSN NA/EU: @ElsonsoJannus
    Total in-game hours: 11321
    X/Twitter: ElsonsoJannus
  • code65536
    code65536
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    schnooty wrote: »
    Check the tracert below...

    Microsoft Windows [Version 10.0.14393]
    (c) 2016 Microsoft Corporation. All rights reserved.

    C:\Users\grabowda2016>tracert www.elderscrollsonline.com

    Tracing route to live.us.web.elderscrollsonline.com [198.20.198.103]
    over a maximum of 30 hops:

    I was sort of wondering why you bothered to do a traceroute against their webserver?

    If you want to ping the megaserver, try something like 198.20.200.23



    And I wish people would stop wasting their time with ping and traceroute.

    Drink deep, or taste not the Pierian spring.

    People discover that traceroute exists, and they think that they can now troubleshoot what's wrong. But they don't understand how traceroute actually works or what ICMP even is, and then they draw bogus conclusions about ZOS's poor network infrastructure.

    Short version: traceroute and ping are useless tools for troubleshooting ESO connections because ZOS's server ignore and do not respond to ICMP. The servers respond to normal TCP traffic, so you can still connect just fine, but they ignore ICMP traffic, so every attempt to ping or traceroute them will fail even when there is absolutely no connectivity problem.
    Nightfighters ― PC/NA and PC/EU

    Dungeons and Trials:
    Personal best scores:
    Dungeon trifectas:
    PC/Console Add-Ons: Combat AlertsGroup Buff Panels
    Media: YouTubeTwitch
  • Elsonso
    Elsonso
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    code65536 wrote: »
    schnooty wrote: »
    Check the tracert below...

    Microsoft Windows [Version 10.0.14393]
    (c) 2016 Microsoft Corporation. All rights reserved.

    C:\Users\grabowda2016>tracert www.elderscrollsonline.com

    Tracing route to live.us.web.elderscrollsonline.com [198.20.198.103]
    over a maximum of 30 hops:

    I was sort of wondering why you bothered to do a traceroute against their webserver?

    If you want to ping the megaserver, try something like 198.20.200.23



    And I wish people would stop wasting their time with ping and traceroute.

    Good luck with that. :smile:

    XBox EU/NA:@ElsonsoJannus
    PC NA/EU: @Elsonso
    PSN NA/EU: @ElsonsoJannus
    Total in-game hours: 11321
    X/Twitter: ElsonsoJannus
  • Soleya
    Soleya
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    My wife wrote down each time she disconnected yesterday. It was over 40 times. The average amount of time playing before DC-ing was 6 minutes.

    I logged in after work last night, had a nightmare of a time doing writs. Game was unresponsive, even with lower pings, just none of the input was working. Then after a few mins my ping would skyrocket to 6k-15k ms.

    I gave up and played Battlefield 1 where my ping was 24ms.

    Haven't even checked out the new event yet since the game is unplayable.
  • Kodrac
    Kodrac
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    I'm guessing there's a memory leak they don't want to confirm yet. Whenever I restart, my 999+ goes away.
  • gard
    gard
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    Intermittent issues that don't affect everyone are the hardest ones to troubleshoot. I get that.
    But it would be nice to see acknowledgement of the problem and some assurance that someone is working on it.

    My wife complains that I never listen to her. (Or something like that.)
    -- I'm a one man smurf zerg!

    My ESO addons:
    Midnight - Find out when midnight is so that you can check for ww/vamp spawn.
    Goto - Adds a tab to the map pane allowing you to teleport to a friend, guildmate, or groupmate for free.
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