Maintenance for the week of December 8:
• [COMPLETE] ESO Store and Account System for maintenance – December 10, 9:00AM EST (14:00 UTC) - 12:00PM EST (17:00 UTC)
I don't think that this post is fair Zos do communicate with plenty of people through threads. They also take into account things that are said in threads even though they don't always reply. If you have a serious issue with the game try twitter, it's not hard to set up an account and if it's serious enough they'll respond very quickly.