Maintenance for the week of January 12:
• PC/Mac: No hay mantenimiento – 12 de enero
• ESO Store and Account System for maintenance – January 13, 9:00AM ET (14:00 UTC) - 12:00PM ET (17:00 UTC)
I don't think that this post is fair Zos do communicate with plenty of people through threads. They also take into account things that are said in threads even though they don't always reply. If you have a serious issue with the game try twitter, it's not hard to set up an account and if it's serious enough they'll respond very quickly.