Why do you treat your EU players like 2nd rate customers ZOS?

Mike0987 · November 2016

Probably found someone explioting and are correcting it. Seen a guy the other day in orsinuim running while crouched about 3x faster then a maxxed horse with rapid manuver. Another guy reported a someone who took out a world boss there in 2-3 hits.

Grey_Wanderer · November 2016

Mike0987 wrote: »

Probably found someone explioting and are correcting it. Seen a guy the other day in orsinuim running while crouched about 3x faster then a maxxed horse with rapid manuver. Another guy reported a someone who took out a world boss there in 2-3 hits.

Some of the world bosses take *me* out in 2-3 hits. I hope they get banned for cheating, too.

visionality · November 2016

Kas wrote: »

the problem isn't the time-frame. it's their messed up process that makes this require 6h. given the claimed cost of development, i cannot really understand why companies like ZOS invest in neither enough redundant infrastructure nor efficient processes. absolutely puzzling how their business expert arrive at a conclusion where the players/potential lost is less of a rpboelm than the extra cost. if these games really take hundreds of millions of dollars to make, I find it really, really strange. sure, they know a lot betetr and more. however, i'd still bet it's more caused by optimizing for short-term goals / profit

I think its both. Some ppl would still complain if it was just one hour offtime on a late Saturday morning, but six hours throughout a whole Saturday (in Europe) are very hard to bear. Expecially when this offtime is deliberately selected to give some (other) ppl better access to the game.

Bad policy in my opinion, splits Zenimax customers in one group being cared for and the rest being just ... well, the rest.

Digerati · November 2016

I'm in Japan and I hate you all

prototypefb · November 2016

cause we don't live anywhere near them and own bunch of gunz

Kas · November 2016

visionality wrote: »

Kas wrote: »

the problem isn't the time-frame. it's their messed up process that makes this require 6h. given the claimed cost of development, i cannot really understand why companies like ZOS invest in neither enough redundant infrastructure nor efficient processes. absolutely puzzling how their business expert arrive at a conclusion where the players/potential lost is less of a rpboelm than the extra cost. if these games really take hundreds of millions of dollars to make, I find it really, really strange. sure, they know a lot betetr and more. however, i'd still bet it's more caused by optimizing for short-term goals / profit

I think its both. Some ppl would still complain if it was just one hour offtime on a late Saturday morning, but six hours throughout a whole Saturday (in Europe) are very hard to bear. Expecially when this offtime is deliberately selected to give some (other) ppl better access to the game.

Bad policy in my opinion, splits Zenimax customers in one group being cared for and the rest being just ... well, the rest.

Sure, it may be easier for an almost-stateless game like dota2. But their maintenances are so short, people don't complain a lot - even if it's their primetime. In theory at least, super-short downtimes should also be possible for a game like ESO - but most certainly with higher costs for hardware, stuff and extra development cycles upfront. Nobody is expecting something like Amazon's EC2 or Google's services. But for ESO it seems that even restarting the service without any change takes more than an hour and the tiniest patches require 4-6h of downtime. This is just messed up - not only for the players who cannot play during that time, but even more so for the quality of the product. If you make tiny mistakes, customers are very angry. You just become very hestitant and careful to implement minor improvements. In the long term, however, many tiny improvements (that are now held back) make for a MUCH higher quality

BlanketFort · November 2016

AtmaDarkwolf wrote: »

...

ok first off, when they do maint, they do it to ALL servers at once because they happen to be people too, with lives, homes, work hours, rest time, etc.

Just happens the servers go down in the morning for you, for us its late night.

Do u really expect them to sit around in the office for 24 hours and somehow 'reset' servers one at a time, careful not to mess up the rest?

I mean.. honestly, we are ALL third rate customers to them. :P

Its like people think that the world is flat and we have time travel and THATS why the clocks happen to be showing different times around the world. DERP!

I know it's a 5-day old thread but I just have to put in my .02 cents here.

It is their JOB. Period.
We all have jobs. Some jobs require more from the people who do those jobs.
Inconveniences are part of it.
Think I can just tell my Employer "hey man, I don't really want to do this work thing today, can we push it to tomorrow? You're kinda stepping on my social life" ? No. I'd get reprimanded. If I do that more often, I'll get fired.
I'm On-call 24-hours. When works calls, even on my day off, I drag my grumpy face over there because it's my job. I signed up for it. I'm not going to reply to my employer with "but I was planning on having a life tonight". Work is work. And work is not a Wish Concert (Wunschkonzert, sorry if my translation is off). If I want to take a break, I'll go ahead and use my vacation days where they are not allowed to call on me.

I'm sorry but this is a poor excuse to defend how they go about EU maintenance times.
Remember when maintenance was tailored for minimum impact on prime-time for both NA and EU? Yeah whatever happened to that?

To defend their ill-guided business practices with "they have lives, too" is... "uuuughh" and makes my eyes roll. I doubt that's even the reasoning behind it. The higher ups probably just wanted to save money, who knows.

I'm not saying the devs should slave away for us. Not at all. It is the responsibility of the company to not overwork their people, and still provide excellent service to their customers. They aren't just running a local fruit stand in the market square, they are running an MMO that spans over several time zones. Only catering to NA, for whatever reason, is bad business. If they weren't up for it, then they should just have never opened an EU server if they had no intention to show their EU player base a shed of respect and consideration.

Dymence · November 2016

BlanketFort wrote: »

AtmaDarkwolf wrote: »

...

ok first off, when they do maint, they do it to ALL servers at once because they happen to be people too, with lives, homes, work hours, rest time, etc.

Just happens the servers go down in the morning for you, for us its late night.

Do u really expect them to sit around in the office for 24 hours and somehow 'reset' servers one at a time, careful not to mess up the rest?

I mean.. honestly, we are ALL third rate customers to them. :P

Its like people think that the world is flat and we have time travel and THATS why the clocks happen to be showing different times around the world. DERP!

I know it's a 5-day old thread but I just have to put in my .02 cents here.

It is their JOB. Period.
We all have jobs. Some jobs require more from the people who do those jobs.
Inconveniences are part of it.
Think I can just tell my Employer "hey man, I don't really want to do this work thing today, can we push it to tomorrow? You're kinda stepping on my social life" ? No. I'd get reprimanded. If I do that more often, I'll get fired.
I'm On-call 24-hours. When works calls, even on my day off, I drag my grumpy face over there because it's my job. I signed up for it. I'm not going to reply to my employer with "but I was planning on having a life tonight". Work is work. And work is not a Wish Concert (Wunschkonzert, sorry if my translation is off). If I want to take a break, I'll go ahead and use my vacation days where they are not allowed to call on me.

I'm sorry but this is a poor excuse to defend how they go about EU maintenance times.
Remember when maintenance was tailored for minimum impact on prime-time for both NA and EU? Yeah whatever happened to that?

To defend their ill-guided business practices with "they have lives, too" is... "uuuughh" and makes my eyes roll. I doubt that's even the reasoning behind it. The higher ups probably just wanted to save money, who knows.

I'm not saying the devs should slave away for us. Not at all. It is the responsibility of the company to not overwork their people, and still provide excellent service to their customers. They aren't just running a local fruit stand in the market square, they are running an MMO that spans over several time zones. Only catering to NA, for whatever reason, is bad business. If they weren't up for it, then they should just have never opened an EU server if they had no intention to show their EU player base a shed of respect and consideration.

Must've taken a lot of salt in order to dig up a 5 day old thread and leave an essay.

outsideworld76 · November 2016

Just stop paying for ESO+ guys, that's the only language ZOS understands.

BlanketFort · November 2016

Dymence wrote: »

BlanketFort wrote: »

AtmaDarkwolf wrote: »

...

ok first off, when they do maint, they do it to ALL servers at once because they happen to be people too, with lives, homes, work hours, rest time, etc.

Just happens the servers go down in the morning for you, for us its late night.

Do u really expect them to sit around in the office for 24 hours and somehow 'reset' servers one at a time, careful not to mess up the rest?

I mean.. honestly, we are ALL third rate customers to them. :P

Its like people think that the world is flat and we have time travel and THATS why the clocks happen to be showing different times around the world. DERP!

I know it's a 5-day old thread but I just have to put in my .02 cents here.

It is their JOB. Period.
We all have jobs. Some jobs require more from the people who do those jobs.
Inconveniences are part of it.
Think I can just tell my Employer "hey man, I don't really want to do this work thing today, can we push it to tomorrow? You're kinda stepping on my social life" ? No. I'd get reprimanded. If I do that more often, I'll get fired.
I'm On-call 24-hours. When works calls, even on my day off, I drag my grumpy face over there because it's my job. I signed up for it. I'm not going to reply to my employer with "but I was planning on having a life tonight". Work is work. And work is not a Wish Concert (Wunschkonzert, sorry if my translation is off). If I want to take a break, I'll go ahead and use my vacation days where they are not allowed to call on me.

I'm sorry but this is a poor excuse to defend how they go about EU maintenance times.
Remember when maintenance was tailored for minimum impact on prime-time for both NA and EU? Yeah whatever happened to that?

To defend their ill-guided business practices with "they have lives, too" is... "uuuughh" and makes my eyes roll. I doubt that's even the reasoning behind it. The higher ups probably just wanted to save money, who knows.

I'm not saying the devs should slave away for us. Not at all. It is the responsibility of the company to not overwork their people, and still provide excellent service to their customers. They aren't just running a local fruit stand in the market square, they are running an MMO that spans over several time zones. Only catering to NA, for whatever reason, is bad business. If they weren't up for it, then they should just have never opened an EU server if they had no intention to show their EU player base a shed of respect and consideration.

Must've taken a lot of salt in order to dig up a 5 day old thread and leave an essay.

Haha!

It's a slow day at work. Browsing the forums has become my main solution to fending off boredom.
Probably a bit dysfunctional, but having reached page 15 of the general forums, and producing that wall of text, easily ate up 2 hours of my 12-hour shift. An hour and a half to go until the end of my
Shift, I'm off to the Bugs section, Ta-ta!

Alucardo · November 2016

outsideworld76 wrote: »

Just stop paying for ESO+ guys, that's the only language ZOS understands.

I tried that once, but then my inventory filled up with materials. They definitely got me by the balls with this crafting bag.

Dymence · November 2016

BlanketFort wrote: »

Dymence wrote: »

BlanketFort wrote: »

AtmaDarkwolf wrote: »

...

ok first off, when they do maint, they do it to ALL servers at once because they happen to be people too, with lives, homes, work hours, rest time, etc.

Just happens the servers go down in the morning for you, for us its late night.

Do u really expect them to sit around in the office for 24 hours and somehow 'reset' servers one at a time, careful not to mess up the rest?

I mean.. honestly, we are ALL third rate customers to them. :P

Its like people think that the world is flat and we have time travel and THATS why the clocks happen to be showing different times around the world. DERP!

I know it's a 5-day old thread but I just have to put in my .02 cents here.

It is their JOB. Period.
We all have jobs. Some jobs require more from the people who do those jobs.
Inconveniences are part of it.
Think I can just tell my Employer "hey man, I don't really want to do this work thing today, can we push it to tomorrow? You're kinda stepping on my social life" ? No. I'd get reprimanded. If I do that more often, I'll get fired.
I'm On-call 24-hours. When works calls, even on my day off, I drag my grumpy face over there because it's my job. I signed up for it. I'm not going to reply to my employer with "but I was planning on having a life tonight". Work is work. And work is not a Wish Concert (Wunschkonzert, sorry if my translation is off). If I want to take a break, I'll go ahead and use my vacation days where they are not allowed to call on me.

I'm sorry but this is a poor excuse to defend how they go about EU maintenance times.
Remember when maintenance was tailored for minimum impact on prime-time for both NA and EU? Yeah whatever happened to that?

To defend their ill-guided business practices with "they have lives, too" is... "uuuughh" and makes my eyes roll. I doubt that's even the reasoning behind it. The higher ups probably just wanted to save money, who knows.

I'm not saying the devs should slave away for us. Not at all. It is the responsibility of the company to not overwork their people, and still provide excellent service to their customers. They aren't just running a local fruit stand in the market square, they are running an MMO that spans over several time zones. Only catering to NA, for whatever reason, is bad business. If they weren't up for it, then they should just have never opened an EU server if they had no intention to show their EU player base a shed of respect and consideration.

Must've taken a lot of salt in order to dig up a 5 day old thread and leave an essay.

Haha!
It's a slow day at work. Browsing the forums has become my main solution to fending off boredom.
Probably a bit dysfunctional, but having reached page 15 of the general forums, and producing that wall of text, easily ate up 2 hours of my 12-hour shift. An hour and a half to go until the end of my
Shift, I'm off to the Bugs section, Ta-ta!

I know the feeling

pattyLtd · November 2016

edit: nvm read last answers now

Korah_Eaglecry · November 2016

OOOH LORDY I CANT GO WITHOUT A FEW HOURS OF ESO! WHAT EVER MAY I DO WITH MY TIME?! GO OUTSIDE YOU SAY? FOR SHAME. MY GENTLE SKIN CAN NOT TAKE ALL THAT RAW VITAMIN D!

Seriously people. Time to maybe get over it? Stop planning to play the game when you know theres going to be a maintenance? I mean how many games are you going to complain about this on before it gets through your thick skulls that its not going to change?

Belicourt · November 2016

Who do they treat like first rate players?