Why do you treat your EU players like 2nd rate customers ZOS?

Rogue78

Or in other words, why do you schedule maintenance on a Saturday morning? 10am CET is the perfect time for some quality gaming.

Glass

This is outrageous, what about aussie players? 8pm Saturday night? that's a joke.

AtmaDarkwolf

...

ok first off, when they do maint, they do it to ALL servers at once because they happen to be people too, with lives, homes, work hours, rest time, etc.

Just happens the servers go down in the morning for you, for us its late night.

Do u really expect them to sit around in the office for 24 hours and somehow 'reset' servers one at a time, careful not to mess up the rest?

I mean.. honestly, we are ALL third rate customers to them. :P

Its like people think that the world is flat and we have time travel and THATS why the clocks happen to be showing different times around the world. DERP!

Athymhormia

This is just outrageous! Only two days in a week available for normal playing, and you're cutting 6 hours - almost a half of a daytime! - because of a "small hotfix"! Can't it wait for monday really? Not even saying anything about usual monday maintance times making that day impossible to play for people with GMT around +10.

jircris11

Here we go again, once more people lack the basic understanding about how this works. They do a hot fix or patch on all of the servers at the same time. Why?, because it is simply much easier to push the patch to all host servers at the same time then it is to send it to na then later to eu. I am up all night and sleep in the day thanks to work and i lose game time as well. BUT i rather lose game time and have -SOME- of the bugs and issues fixed then play all the time and have nothing fixed. People simply need to take a step back and realize they are not doing this to spite you they are doing this because it is the easiest way. I am tired of seeing these ridiculous threads EVERY time there is maintenance. We all understand how bad it is but honestly there is little choice. If a game needs a fix then they will put in the fix. It is all in the ULEA that we signed yet no one bothers to read that stuff.

Woeler

Make EU/NA maintenance split again.

Korah_Eaglecry

OMG ZOS WHY DONT YOU SCHEDULE YOUR AMERICAN EMPLOYEES IN AN AMERICAN TIME ZONE SO THAT THEY ARE AWAKE WHEN THEIR FAMILIES ARE ASLEEP OR WHEN THEIR FAMILIES ARE NORMALLY FREE JUST SO I CAN PLAY MY GAME!

MissBizz

Woeler wrote: »

Make EU/NA maintenance split again.

@Woeler pretty sure the making Eu and Na maintenance at the same time was for this one client thing we have now..

Valethar

What's really outrageous is listening to the EU and AUS whine about the same thing in every game, every few weeks.

There's no such thing as a maintenance window that doesn't impact someone, somewhere. The general rule of thumb is that you set the window so it affects the least number of people. It sucks, but in this case, it's you.

If it really chaps you that much, here's a list of games that may help you find something closer to home.

https://www.reddit.com/r/australia/comments/4aj02d/list_mmosonline_games_with_australian_servers/

Shader_Shibes

Valethar wrote: »

What's really outrageous is listening to the EU and AUS whine about the same thing in every game, every few weeks.

There's no such thing as a maintenance window that doesn't impact someone, somewhere. The general rule of thumb is that you set the window so it affects the least number of people. It sucks, but in this case, it's you.

If it really chaps you that much, here's a list of games that may help you find something closer to home.

https://www.reddit.com/r/australia/comments/4aj02d/list_mmosonline_games_with_australian_servers/

They could alternate maintenance times, you know, so it's not us ZOS *** all over, everytime.

Shanjijri

If I don't have latency issues and crash anymore after the maintenance, the ones I had since OT... But no, I hope that each time there is a maintenance. But today is my birthday so please. Gimme my lovely latency back. Gimme back to the days the game was playable.

FoolishHuman

AtmaDarkwolf wrote: »

Do u really expect them to sit around in the office for 24 hours and somehow 'reset' servers one at a time, careful not to mess up the rest?

I expect them to have more than one work crew. Other companies can do it. Or are you telling me they have a european server but not one single european employee?

jircris11 wrote: »

Here we go again, once more people lack the basic understanding about how this works. They do a hot fix or patch on all of the servers at the same time. Why?, because it is simply much easier to push the patch to all host servers at the same time then it is to send it to na then later to eu.

I am so glad that it's easier for them, however shouldn't they also look for what would be easy for their customers? I thought these things were important for american companies? Customer is always right and such?

Korah_Eaglecry wrote: »

OMG ZOS WHY DONT YOU SCHEDULE YOUR AMERICAN EMPLOYEES IN AN AMERICAN TIME ZONE SO THAT THEY ARE AWAKE WHEN THEIR FAMILIES ARE ASLEEP OR WHEN THEIR FAMILIES ARE NORMALLY FREE JUST SO I CAN PLAY MY GAME!

Office hours that start at 4am in the morning on a saturday must be really great for their employees! While the middle of the night for us europeans would be late afternoon for them. I'm sure it's all about these work hours.

WillhelmBlack

Would you prefer 10pm?

Johnfred24

Valethar wrote: »

The general rule of thumb is that you set the window so it affects the least number of people.

Yes I am sure that is why they chose midday of Saturday. That sure will not affect many people...

bareheiny

Unplanned maintainance at a time that doesn't suit you?

Valiaron

AtmaDarkwolf wrote: »

...

ok first off, when they do maint, they do it to ALL servers at once because they happen to be people too, with lives, homes, work hours, rest time, etc.

Just happens the servers go down in the morning for you, for us its late night.

Do u really expect them to sit around in the office for 24 hours and somehow 'reset' servers one at a time, careful not to mess up the rest?

I mean.. honestly, we are ALL third rate customers to them. :P

Its like people think that the world is flat and we have time travel and THATS why the clocks happen to be showing different times around the world. DERP!

It really isn't like it requires their entire staff is required to sit around at the office when they perform maintenance. So yes, of course I would expect them to perform maintenance on different servers around the world, at different times. Other MMO's have accomplished that in the past, so why should this be any different? And we do, after all, pay them for playing the game, so expecting for them to take their players into consideration when performing tasks that affects us surely is not too much to expect? Not to mention that ESO downtime FAR exceeds any downtime experienced in other MMO's as well, so the impact is great here as well.

Coatmagic

This is what happens when they don't do a scheduled maint.... fun, huh?

Sounomi

MissBizz wrote: »

Woeler wrote: »

Make EU/NA maintenance split again.

pretty sure the making Eu and Na maintenance at the same time was for this one client thing we have now..

Which in turn makes its easier on add-on devs because major updates come out at the same time on both servers.

Junipus

MissBizz wrote: »

Woeler wrote: »

Make EU/NA maintenance split again.

@Woeler pretty sure the making Eu and Na maintenance at the same time was for this one client thing we have now..

The one maintenance change was to make it easier for ZOS to roll out updates and server changes through a single portal even though they have two servers located in both NA and EU.

Hopefully most people are out and about today, enjoying pumpkin spice lattes and burning shoes in protest so these threads will be few and far between.

Tandor

I assume from the wording of the announcement that the hotfix is sorting either a major performance issue or an exploit. Either way, time is of the essence and I have no problem with emergency downtime which in a global game is always going to be inconvenient to somebody.

Wandering_Ashlander

funny how american time zone players are trying to explain how things going to the rest of the world when they yet blatantly can't take a maintenance during their very own playing time... would certainly lead to a riot for allowing under developped countries like EU or AUS (they barely know to point on a map) to play at local hours at when they can't.

business ?

certainly not a reason of numbers, but rather of patience as of capacity to hold, since they can't even bear people rightfully complaining about their playing time being *** up ^^

american morale : you can be *** up but we can't. Deal with it.

EDIT : hey EU players, just don't spend money into this, best way to support such a despising commercial habit.

Giatuareg

i forced myself to stop the sub till they demonstrate a better behaviour
shakalaka boys

Gargath

AtmaDarkwolf wrote: »

ok first off, when they do maint, they do it to ALL servers at once because they happen to be people too, with lives, homes, work hours, rest time, etc.

That's not some grocery but company that makes product for entire world splitted into few servers. They should make it somehow comfortable first for the clients then for their workers. Workers are paid for their job and I'm sure they are paid a lot. If their workers/the company don't care about our playing time, why would we care about their problems? Because with current maintenance time they clearly show that they do not care about Europeans.

I see no problems in different maintenance time for different servers. If it's possible for America to make a maintenance at 4 a.m. when everyone sleep, that should be possible also for Europe. Cheap excuses. It's all about proper work organisation and something that is called "customer first".

Deheart

They used to have the US servers and the EU servers go down at seperate times, its why I started playing on both servers originally, but now both servers go down at once.

Horker

Athymhormia wrote: »

This is just outrageous! Only two days in a week available for normal playing, and you're cutting 6 hours - almost a half of a daytime! - because of a "small hotfix"! Can't it wait for monday really? Not even saying anything about usual monday maintance times making that day impossible to play for people with GMT around +10.

your cutting 6 hours? man i wish it was only 6 hours, gonna be whole day offline m8

Gargath

Chill out, I'm sure they are working hard

Kadota94

I'm American but I do sympathize for you. Saturday has got to be the poorest day to do this, what are they thinking?

Armitas

I don't think it was scheduled. They had to come to work on their weekend too so whatever it is it is likely important enough not to wait till Monday. I also suspect will include a change for VMA in addition to the proc sets.

Could someone from ZOS give us an ETA as to when we should check back on the servers? Won't hold you to the time, just a courtesy so I don't have to wait by the computer.

Tandor

Armitas wrote: »

I don't think it was scheduled. They had to come to work on their weekend too so whatever it is it is likely important enough not to wait till Monday. I also suspect will include a change for VMA in addition to the proc sets.

Could someone from ZOS give us an ETA as to when we should check back on the servers? Won't hold you to the time, just a courtesy so I don't have to wait by the computer.

A time estimate was given in the announcement.

Jemcrystal

gamers are like crack junkies

Kas

the problem isn't the time-frame. it's their messed up process that makes this require 6h. given the claimed cost of development, i cannot really understand why companies like ZOS invest in neither enough redundant infrastructure nor efficient processes. absolutely puzzling how their business expert arrive at a conclusion where the players/potential lost is less of a rpboelm than the extra cost. if these games really take hundreds of millions of dollars to make, I find it really, really strange. sure, they know a lot betetr and more. however, i'd still bet it's more caused by optimizing for short-term goals / profit