New memory leak or?

UrQuan · October 2016

ZOS_GinaBruno wrote: »

When you guys are crashing, is it crashing all the way to your desktop, or are you just getting disconnected and put back to the login screen? Are you receiving any specific error message?

Crashing to desktop with one of those "submit crash report" messages (or whatever it says - the one that submits a log of the crash to ZOS and gives you a place where you can type in what you were doing when the game crashed). I've had this happen maybe 2-3 times since One Tamriel. I've also recently been noticing the game getting choppy if I've been playing for a while, even if my ping is good.

Annalyse · October 2016

ZOS_GinaBruno wrote: »

When you guys are crashing, is it crashing all the way to your desktop, or are you just getting disconnected and put back to the login screen? Are you receiving any specific error message?

I can play for at least two hours with no problems whatsoever, but after that I start getting small freezes. It will sometimes unfreeze after a few seconds but inevitably, unless I restart the game, it will eventually crash to the login screen with no error message.

Trashkan · October 2016

I have the same issue since first patch after 1T. My computer is solid but if I put on low Graphics all problems go away never had this problem before and now I do. I updated all driver software and still doesn't work right. I did notice after that patch my computer would run 2 instances of eso sometimes so I have to go to process manager and force shut down one or both and reboot.

Nebthet78 · October 2016

ZOS_GinaBruno wrote: »

When you guys are crashing, is it crashing all the way to your desktop, or are you just getting disconnected and put back to the login screen? Are you receiving any specific error message?

I have been crashing to the Desktop and getting the crash report coming up, which I have sent in. Usually just before this happens, things start gettting a bit choppy/stuttery or it is happening when I have just switched to another character and I am in the process to porting somewhere.

NewBlacksmurf · October 2016

ZOS_GinaBruno wrote: »

When you guys are crashing, is it crashing all the way to your desktop, or are you just getting disconnected and put back to the login screen? Are you receiving any specific error message?

@ZOS_GinaBruno
While this thread seems to be PC mostly, on Xbox one the crashes occur most often after the character selection load screen. It crashes is to the Xbox one dashboard regardless of character or zone. This occurs after cold boots, warm boot and even resuming play after logging back in.

Infrequently after playing for longer sessions I'm crashing running dungeons with the activity finder. All of this is new as of the One Tamriel Xbox one update.

Edit:
Ticket # - 161031-001333

And please assign this to anyone other than Chet. Their response was very pointless and consistently lazy.
"Greetings,
Thank you for contacting The Elder Scrolls Online team. Due to high ticket volume, we apologize for how long it has taken us to get back to you, and appreciate your patience.
If your issue has been resolved, please be sure to provide feedback using our Customer Service Survey when it arrives in your inbox. If your issue has not been resolved, please respond back to this email so we can continue to assist you.

Thank you again for your time and patience.

Warm Regards,
The Elder Scrolls Online Team"

Onigar · October 2016

ZOS_GinaBruno wrote: »

When you guys are crashing, is it crashing all the way to your desktop, or are you just getting disconnected and put back to the login screen? Are you receiving any specific error message?

I reported the game behaviour I am experiencing in another thread,

Onigar wrote: »

My first indication of something wrong after update 12 was screen freezes and this continues to happen daily.

In most cases the game recovered after 2 or 3 minutes but over 5 minutes I would use task manager to end task and relog.

After reading about memory leaks I have been observing the behaviour of the memory usage creep.

ESO (64 bit) starts at about 580Mb and incrementally creeps up to the 4Gb already mentioned.

At about 3.2Gb the creep stops for a while but when it restarts it goes up to the 4Gb.

After the game self recovers from a screen freeze I noted the memory usage starts new from approx 60Mb and quickly builds up to 3Gb.

While this is happening I don't need to change zones or anything more than normal activity on a single map.

It is a slight relief that this is a problem with the game as I had thought something was going wrong in my PC.

PC Spec: i7 32Gb Mem, SSD, GTX 980 x2, Asus ROG Monitor

whyteVyper · October 2016

I have also been getting regular game crashes since One Tamriel. My guild has been making fun of me, saying that I am playing on a timer because of how routine the crashes have become. I submit the ZoS crash reporter every time in the hopes that a fix will be going into the next update.

sirston · October 2016

I made a post about this back on the 9th and no one believed me

https://forums.elderscrollsonline.com/en/discussion/296265/memory-leak-is-back#latest
Also like to add it stacks more ram the more you travel around the world...

vamp_emily · October 2016

The issues I have been having recently

Imperial City ( AS campaign )
Load screen of death, so I would shut off the game. Then when trying to log back into the character I get the "Loading character data.." window that doesn't disappear. I was able to log on a few times and play it but as soon as I go up or down one of the ladders that lead to the districts I get stuck in a load screen. Also sometimes entering into IC I will get a load screen of death.

Game crashes
In PvP there was a few too many times this weekend my game crashed and took me to the game launcher. Sometimes my character could not log back in, so I had to go back and forth between characters seemed to help. But last night after a crash I could not get my character to log back in, it just sat in the loading screen.

Frame Rates
I'm getting some really bad frame rates. Not all the time but very noticeable. I used to get really good frame rates until recently. In PvP (BwB) where I never lag, I was getting frame rates all the way down to 8fps to 25fps. Restarting the computer and modem seamed to work a little but even in PvE I am getting bad frame rates at times.

I spent a lot of time this weekend, shutting down, logging in and out of different characters and just watching load screens.

M4YON · October 2016

ZOS_GinaBruno wrote: »

When you guys are crashing, is it crashing all the way to your desktop, or are you just getting disconnected and put back to the login screen? Are you receiving any specific error message?

This isn't just a PC issue my Xbox One S has the same issue with the game crashing and quitting back to the dashboard some times 3-4 times in a row.

phairdon · October 2016

For me the game is stuttering quite badly. Stuttering started during the weekend. Does not matter which zone I am in. Every now & then also get micro freezes, especially in high player traffic area's like rawl'kha & Belkarth.

VileDeeds77 · November 2016

Since the One Tamriel patch I have noticed higher than normal ping, and a slow decline in fps that eventually leads to a bottom out of fps to 1.5fps at worst. It happens faster if I port around the game and especially in Cyrodiil where you port around the map a lot. I can get it back to a playable state by hitting a /reloadui periodically, but having to do that while in a group and large group in Cyrodiil is a huge set back which usually leads to me getting frustrated and leaving Cyrodiil. I have to periodically /reloadui while in dungeons and such as well.

This was not happening at all before One Tamriel. There is something going on since update 12 that slowly binds up my machine. I have not had many crash to desktops, I have had long "loading character data" loads, I get much longer than normal loading screens throughout the world plus the totally blacked out character models on all players any time I load into a heavier player populated area.

Machine hardware: AMD quad-core APU, 16GB 1600 speed RAM, ESO installed on a SSD, and an AMD 260x 2GB graphics card. Not the best I know, but I didn't have these issues before One Tamriel and now I do so.....

Valethar · November 2016

ZOS_GinaBruno wrote: »

When you guys are crashing, is it crashing all the way to your desktop, or are you just getting disconnected and put back to the login screen? Are you receiving any specific error message?

When it crashes for me, it's usually all the way. Right down to the stupid 'Our game is broken, what happened this time?' dialog box. Never gives a specific reason other than 'oops'.

sparafucilsarwb17_ESO · November 2016

I started noticing some fps drops after the one tamriel patch but it was not too bad. After this latest patch however the game has become really choppy with frames dropping to 1fps while just running around picking up flowers. Also been getting crashes to desktop and game would hang when trying to quit it. Alt-Tab also sometimes freezes the game up for long periods.

I have checked all my settings, disabled addons, updated drivers and have even attempted a game repair.

PC: Intel I5 6600K @4.8 GHz, 16GB DDR4 RAM, AMD R9 380X, Windows 10 64 Bit.

lustdog · November 2016

so much lag in zone , this not cool...!!!!

ZOS_GinaBruno · November 2016

For those of you on PC, which add-ons are you running?

Bam_Bam · November 2016

www.koshyjohn.com - memory cleaner. Been using this for years and it works like a charm.

LMar · November 2016

ZOS_GinaBruno wrote: »

For those of you on PC, which add-ons are you running?

I am not using any Addons on the PC that is crashing and restarting on its own

Vifen · November 2016

The game has been unplayable for the past 2 days, I get disconnected every 15 minutes or so. Everything freezes and the I get kicked to the loading screen.

McCracken79 · November 2016

Addons have nothing to do with it, at least for me. @Dymence is correct.. If I am at an area too long my frame rates go from 80+ to 20. Say in Cyrodiil, if I am fighting at Alessia for an hour I have about 20 FPS, if I port back to the gates I am back at 80+. I tried this with and without addons and its the same.

Durnik · November 2016

BRogueNZ wrote: »

Not sure if its related but there are times in cyrodill (rarely play anywhere else) when I'm locked in a never ending load screen and memory use soars. The only solution I've found is to force quit and log into an alt then back to main.

Also eso64.exe does not die when you 'Quit' the game, it rarely closes (just sits on a black screen for a month of Sundays) without me having to kill it.

Same here.

G0ku · November 2016

Baranthus wrote: »

www.koshyjohn.com - memory cleaner. Been using this for years and it works like a charm.

my browser refuses to open download site - not safe

NewBlacksmurf · November 2016

After today's server downtime I can't even get past the character selection screen without it crashing.

Service replies keep saying silly stuff like to do a hard reset, delete save data and delete the whole game

Honestly having done all this and even sharing feedback here it'd be nice to have a consistently working game on Xbox one the game is crashing due to the game not my Xbox one.

VileDeeds77 · November 2016

When I go into Cyrodiil I run LUI extended, Kill counter, and Mini Map. That is all the addons I run while in Cyrodiil. On other characters outside of pvp I run the above plus, Master Merchant, Awesome guild store, advanced filters, Harven's Extended stats, Lorebooks, Skyshards, Harvest Map, and Shissu's guild tools, as well as Shissu's LUA memory.

smee_z · November 2016

Happened for me, so far just once.

Stuttering frames, one incident so far.

But the above incidents were before most recent patch.

Yet to experience the above post patch.

dkjasonb14_ESO wrote: »

BRogueNZ wrote: »

Not sure if its related but there are times in cyrodill (rarely play anywhere else) when I'm locked in a never ending load screen and memory use soars. The only solution I've found is to force quit and log into an alt then back to main.

Also eso64.exe does not die when you 'Quit' the game, it rarely closes (just sits on a black screen for a month of Sundays) without me having to kill it.

Same here.

Solus · November 2016

ZOS_GinaBruno wrote: »

For those of you on PC, which add-ons are you running?

Addons:

Master merchant
AUI
TamrielTradeCenter
awesome guild store
Dustman
Harvestmap
Suppresserrormessage
Destinations
Harvens attribute bars
advanced filters
srendarr
potionmaker (off)
rechargecounter (off)
skyshards (lol)
slightly improved experience bar
Lorebooks

I also experience this sometimes. It's random, i can play for 5-8 hours straight without freezing once. Or it will freeze in a few minutes, but i can still hear the game playing in the background.

PC specs in my signature below

\/

Nerouyn · November 2016

Dymence wrote: »

Something I found out since One Tamriel (perhaps longer?):

If you spend a long time in a specific zone (30+ minutes) your frames per second will slowly but surely be 'consumed' by something. If you then port to another zone, and come back, you'll once again have your original frame rate.

Example: I tend to duel in the outskirts of Rawl'kha, where I start off at around 70 fps. But after a while I'll sit at 30 fps in the exact same area. Then I port somewhere else, come back, and I have 70 fps again.

As far as I can tell, the above is true for the majority of the playerbase (if not everyone?) and the above 'fix' works for them too.

a) Are you using addons? I've found that some of them can be shameless memory hogs.

b) Your and other players' duelling in a high traffic spot like Rawl'kha is precisely why the game launched without duelling.

Not only does it now take quite a long time for vital NPCs like the banker and stablehands to load, but you can't even use the dye station without flashy combat effects all over the place.

MaxwellC · November 2016

@ZOS_GinaBruno
Consistently kicked to the dashboard with one tameriel and each time I'm in PvP I get booted out of the campaign too... I mean PvP is already a laggy mess as it is now which will never get fixed but waiting for the queue times is getting out of hand

SublimeSparo · November 2016

@ZOS_GinaBruno could you ask the devs to look into a 'low graphics setting' for console, with all the new monster set procs like llambris, grothdar and things like the destro ultimate trials on ps4 are becoming unplayable, the framrate drops so low i'm starting to think i could sketch the frames quicker myself

Dymence · November 2016

Nerouyn wrote: »

Dymence wrote: »

Something I found out since One Tamriel (perhaps longer?):

If you spend a long time in a specific zone (30+ minutes) your frames per second will slowly but surely be 'consumed' by something. If you then port to another zone, and come back, you'll once again have your original frame rate.

Example: I tend to duel in the outskirts of Rawl'kha, where I start off at around 70 fps. But after a while I'll sit at 30 fps in the exact same area. Then I port somewhere else, come back, and I have 70 fps again.

As far as I can tell, the above is true for the majority of the playerbase (if not everyone?) and the above 'fix' works for them too.

a) Are you using addons? I've found that some of them can be shameless memory hogs.

b) Your and other players' duelling in a high traffic spot like Rawl'kha is precisely why the game launched without duelling.

Not only does it now take quite a long time for vital NPCs like the banker and stablehands to load, but you can't even use the dye station without flashy combat effects all over the place.

a) Yes, I am using addons. No, they were never an issue before. Even if they were, reloadui should fix it. It doesn't. Zoning does.

b) Dueling and high traffic has nothing to do with it. Everything loads for me within 1-2 seconds. I can go AFK in an empty zone and experience the exact same frame rate issues as in a high traffic area such as Rawl'kha.