New memory leak or?

LMar

I was just wondering if more people were experiencing this again? It is still continuing, this time getting disconnected from the game . It starts with mobs standing still, attacks not firing, chat still working for a bit and then getting disconnected to the password screen

Woeler

I'm crashing at least 5x per day now at random. Really annoying.

Declarius

I've also been crashing once in a while as of this latest patch, but I've been experiencing a leak for my entirety of playing this game (since July).

The game performance degrades significantly over time, it is fixed entirely by logging out and back in again. Reloading the UI doesn't fix it.

When I say significant I mean significant. I will be looking in a direction and seeing 17 fps. Log out and back in, look in the same direction, and I'll be at 50 fps. No difference in anything aside from just relogging.

This happens with or without add ons. It happened for months before I ever even tried an add on.

It also fixes itself when I wayshrine to an entirely new zone, which makes me think it's a leak relating to caching and when I go to a new zone the cache is purged and performance is fixed for a while. Unfortunately this workaround takes just as long as reloading so it is only useful once in while.

Until this patch the performance degradation never resulted in crashes.

Darkstorne

Declarius wrote: »

When I say significant I mean significant. I will be looking in a direction and seeing 17 fps. Log out and back in, look in the same direction, and I'll be at 50 fps. No difference in anything aside from just relogging.

Yeah, that's not a One Tamriel issue. This issue has plagued the game for at least a year now. ZOS give exactly the same responses: "We'll look into it - It's your Add Ons causing the issue so refreshing the UI will fix it - That doesn't fix it? You even get this issue without Add Ons installed? Oh well, we'll still blame Add Ons anyway."

Here you are, thread on this issue that's coming up to a year old, with ZOS blaming Add Ons again by the end of it: https://forums.elderscrollsonline.com/en/discussion/241603/fps-drop-over-time/p1

I'm not sure what the problem is, because it seems no matter how many changes ZOS make to things like particle systems to improve performance, it's still not fixing the memory leak.

itehache

Me too... Before 1 tamriel my game worked just fine. Now there is not a single day that my game does not crash.
I haven't changed my pc so I know it's the game. I will still be playing ESO of course, it's my favorite game our there, but damn, it crashes in the middle of trials and dungeons and it sucks

xRIVALENx

Anyone want to do some packet capturing while running the game? Since One Tamriel was launched I have noticed more frequent duplicate ACKs and fast re-transmissions, crashes also tend to disable my internet connection from time to time. The only game or application that ever behaves this way is ESO. Could be indicative of failing network structure, high server loads or someone dabbling in network programming without adequate knowledge.

Lava_Croft

It crashes to desktop while playing, it doesn't close itself properly when you ALT+F4, it doesn't close itself properly when you use the menus to quit the game, the game's frame rate will go down the longer you play, the game has a new kind of stuttering going on, frame rates fluctuate even more wildy especially in situations where it seems to be streaming in new assets, graphical effects are not properly cleaned, low detail terrain meshes are still loaded on top of the high detail ones, choppy sound when the framerate goes below 20, animations don't play out properly, tapping for a light attack will often end you up halfway a heavy attack. I could go on for a while but I'm bored of repeating the same *** *** for years on end.

Rohaus

I get micro stutters after about an hour of play. I have just gotten into the habit of restarting my client once I start seeing the micro stuttering... which again, usually happens after about an hour of play time... I have seen it occur quicker if I am bouncing from zone to zone.

The other issue I have seen is when restarting the client, I typically have to manually kill it within Task Manager after I have done a /quit.

Memory usage during the micro stutter is around 4GB.

The other issue I have for a longer period of time than when 1T was released... is quitting the game and getting a black screen of which I have to reboot my computer in order to get back to a functional computer again.

Drishtan

ZOS_GinaBruno wrote: »

Thanks for the extra info! We're taking a look and will let you know if have any other questions to help.

Still getting kicked to login screen 5-10 times per day.....Almost a month later since u said u would look into this...


What have u found????

Drishtan

@ZOS_GinaBruno
@ZOS_JessicaFolsom
@ZOS_TristanK
@ZOS_JasonI
@ZOS_GaryA

Declarius

Darkstorne wrote: »

Declarius wrote: »

When I say significant I mean significant. I will be looking in a direction and seeing 17 fps. Log out and back in, look in the same direction, and I'll be at 50 fps. No difference in anything aside from just relogging.

Yeah, that's not a One Tamriel issue. This issue has plagued the game for at least a year now. ZOS give exactly the same responses: "We'll look into it - It's your Add Ons causing the issue so refreshing the UI will fix it - That doesn't fix it? You even get this issue without Add Ons installed? Oh well, we'll still blame Add Ons anyway."

Here you are, thread on this issue that's coming up to a year old, with ZOS blaming Add Ons again by the end of it: https://forums.elderscrollsonline.com/en/discussion/241603/fps-drop-over-time/p1

I'm not sure what the problem is, because it seems no matter how many changes ZOS make to things like particle systems to improve performance, it's still not fixing the memory leak.

Yes, I've had this issue since before One Tamriel but since there was a dev post in this thread recently and it is at least somewhat related, it seemed a good idea to post about it here.

I really hope it's fixed at some point, it's the only black spot on an otherwise very enjoyable game.

dsalter

whenever mine crashes its either when i go to switch char or close the game, both after a long play session of 4+ hours

elvenmad

LMar wrote: »

I was just wondering if more people were experiencing this again? It is still continuing, this time getting disconnected from the game . It starts with mobs standing still, attacks not firing, chat still working for a bit and then getting disconnected to the password screen

yes, started happening again since One Tam patch, seems to be triggered by long playtimes, or changing zones a lot very very prominent in Cyrodiil when porting from keep to keep eventually game stutters and crashes and you can not log back in with that character,

I noticed it recently when collecting Mage books on a new alt, after porting to 3/4 zones it would crash the game, it would completely shut down with no error warnings, try to log back in and get the message that the account is already logged in ! also Loading screens are far longer than pre On Tam

it has nothing to do with add ons for me tried with and without, same results, only cure I found to stop them happening so often is to completely exit the game and log back in at least once per hour.

LordSock

I'm on PS4. Crashed 2x today. Both times in Hews Bane. Once on a quest, I think my ESO sub ran out and the game crashed. Not log me out or anything just crash. When I resubbed I played for a while, then when I was on a quest to dress up like the servant and infiltrate the Iron Wheel fortress, I crashed by setting off a trap, while disguised, just past the second bridge.

Just a FYI.

Armitas

I have had a lot of crashes to desktop last weekend but i was spam farming new coa instances. I have not experienced the symtoms of a memory leak but i have experienced extreme bursts of lag, unresponsive weaving followed by a large stream of macroslicing.

JD2013

Drishtan wrote: »

@ZOS_GinaBruno
@ZOS_JessicaFolsom
@ZOS_TristanK
@ZOS_JasonI
@ZOS_GaryA

Jason Leavey has not been here for a while

LMar

Worth noting is that almost everytime I log back in I get a mail. Not sure if that is just because I just relogged or it could possibly show that receiving mail might be causing some crashes. Also last round of the last stage of Maelstrom I kept crashing right on the last night of the double drop event

s7732425ub17_ESO

elvenmad wrote: »

ZOS_GinaBruno wrote: »

When you guys are crashing, is it crashing all the way to your desktop, or are you just getting disconnected and put back to the login screen? Are you receiving any specific error message?

no message, no windows error logs, game crashes to login screen, no system issues at all, game just closes and from my experience it happens mostly if you port around alot and change zones, does this alot in Cyrodiil, and if you try to log back the same character you get a never ending load screen and have to close the game via Task Manager.

noticed while in Cyrodiil and having resource manager running in the background seen my ESO memory usage go up to and past 8 gigs, the more you port from keep to keep the higher it goes.

This started after One Tam patch

The game can't "crash" to the login screen. A crash will always throw you back to your desktop, and the game will be completely closed.

gard

LMar wrote: »

ZOS_GinaBruno wrote: »

When you guys are crashing, is it crashing all the way to your desktop, or are you just getting disconnected and put back to the login screen? Are you receiving any specific error message?

Sometimes it just freezes and nothing happens until I press a few buttons which then give a windows message saying "Program has stopped responding. Wait for it to respond or end? " or something close to that. Other times it actually just makes my whole PC freeze, crash and restart without any warning or error.

This is what happens to me most.

But I have had crash to desktop also. i always submit the crash reports - does anyone actually look at them?

Sigtric

I've been crashing (hard crash to crash report form or windows: this application has stopped) a lot the last couple weeks whenever I port into dungeons (travel to group member/friend)

I've also noticed mem leak like behavior when in Maelstrom Arena if inside the arena for an hour+

kevlarto_ESO

Mostly crash to desk top no error message, my ping is normal, sometime I do get client has stopped working sometimes kicked back to log in, seems to be several things going on, sometimes ping goes to 999+ then booted sometime ping can be 90 and kicked to desktop.

If I play for several hours with out a crash then log off I get a black screen have to reboot pc to clear, this is the only application I get that with.

I have 16gigs of ram i7 windows 10 Asus sabertooth motherboard.

Wreuntzylla

There are two separate issues here, a memory leak and ZoS disconnects.

You can download a decent ping tracer (or use the one built into windows) to see if the following is why you are having problems.

If you are being thrown back to the login screen without any error, it's most likely because ZoS' server terminates any connection if it doesn't receive a response from your client in a certain period of time. The AT&T network sitting in front of ZoS' server can have high latency (depending on the time of day), and if your network adds enough latency to it, bam, disconnect. Right now (noon est) the average latency through the AT&T network in VA is about 250ms (higher than all other hops combined), but lunchtime usually means a lower latency.

I play from a variety of different locations. From a location with business class internet service or specific consumer service providers, I never get dropped and the latency through the AT&T network is relatively low. If other than those, from 8am until 5pm I will get knocked back to the login screen often, but the period of time between entering the game and a disconnect varies widely, I assume due to network load. I can usually play through the lunch hour with no disconnects.

My point here is that a minimum system requirement appears to include the use of a good to excellent internet service provider or business class. Comcast seems to be the biggest issue. I have been on some comcast networks that cause me disconnects even after 5pm, but not on any other network.

elvenmad

Wreuntzylla wrote: »

There are two separate issues here, a memory leak and ZoS disconnects.

You can download a decent ping tracer (or use the one built into windows) to see if the following is why you are having problems.

If you are being thrown back to the login screen without any error, it's most likely because ZoS' server terminates any connection if it doesn't receive a response from your client in a certain period of time. The AT&T network sitting in front of ZoS' server can have high latency (depending on the time of day), and if your network adds enough latency to it, bam, disconnect. Right now (noon est) the average latency through the AT&T network in VA is about 250ms (higher than all other hops combined), but lunchtime usually means a lower latency.

I play from a variety of different locations. From a location with business class internet service or specific consumer service providers, I never get dropped and the latency through the AT&T network is relatively low. If other than those, from 8am until 5pm I will get knocked back to the login screen often, but the period of time between entering the game and a disconnect varies widely, I assume due to network load. I can usually play through the lunch hour with no disconnects.

My point here is that a minimum system requirement appears to include the use of a good to excellent internet service provider or business class. Comcast seems to be the biggest issue. I have been on some comcast networks that cause me disconnects even after 5pm, but not on any other network.

My issue is nothing to do with ping, last few times I crashed I had system resource meter running and regularly see ESO using 8 gigs + of memory which spikes a further 1gig + after a teleport somewhere. many have already reported and posted concerning this in Cyrodiil, Also if you log out after a hour or longer time in game, the memory use drops dramatically and then slowly 'creeps' back up over time.

I did send in a ticket just after One Tam patch and got the reply 'try reseting your router'

Wreuntzylla

elvenmad wrote: »

Wreuntzylla wrote: »

There are two separate issues here, a memory leak and ZoS disconnects.

You can download a decent ping tracer (or use the one built into windows) to see if the following is why you are having problems.

If you are being thrown back to the login screen without any error, it's most likely because ZoS' server terminates any connection if it doesn't receive a response from your client in a certain period of time. The AT&T network sitting in front of ZoS' server can have high latency (depending on the time of day), and if your network adds enough latency to it, bam, disconnect. Right now (noon est) the average latency through the AT&T network in VA is about 250ms (higher than all other hops combined), but lunchtime usually means a lower latency.

I play from a variety of different locations. From a location with business class internet service or specific consumer service providers, I never get dropped and the latency through the AT&T network is relatively low. If other than those, from 8am until 5pm I will get knocked back to the login screen often, but the period of time between entering the game and a disconnect varies widely, I assume due to network load. I can usually play through the lunch hour with no disconnects.

My point here is that a minimum system requirement appears to include the use of a good to excellent internet service provider or business class. Comcast seems to be the biggest issue. I have been on some comcast networks that cause me disconnects even after 5pm, but not on any other network.

My issue is nothing to do with ping, last few times I crashed I had system resource meter running and regularly see ESO using 8 gigs + of memory which spikes a further 1gig + after a teleport somewhere. many have already reported and posted concerning this in Cyrodiil, Also if you log out after a hour or longer time in game, the memory use drops dramatically and then slowly 'creeps' back up over time.

I did send in a ticket just after One Tam patch and got the reply 'try reseting your router'

"There are two separate issues here, a memory leak and ZoS disconnects."

lonewolf26

I've had some significant issues with memory use since 1 Tam came out though I can't tie it exclusively to ESO. Running on a decent system with 16 GB RAM and a 1TB ssd on a Windows 10 PC. Frequently system memory hits 99% utilization. Eso64 holds on to about 5GB on its commit pool after along play session. Last night i was mostly in vet maw, and some time delve jumping in Eastmarch and The Rift on one toon. The game grew extremely lag ridden. My system was thrashing hard. Other processes in task manager appeared to be holding another 5GB of commit. Where the remaining 6GB went is a mystery. OS level process or a DMA pool are my guesses. ESO's obviously chewing through memory. I'm not sure what else is.


When I quit ESO its memory is freed, but I'm still at over 11gb in memory utilization. Only restarting Windows gets me back to normal.

Daraugh

lonewolf26 wrote: »

I've had some significant issues with memory use since 1 Tam came out though I can't tie it exclusively to ESO. Running on a decent system with 16 GB RAM and a 1TB ssd on a Windows 10 PC. Frequently system memory hits 99% utilization. Eso64 holds on to about 5GB on its commit pool after along play session. Last night i was mostly in vet maw, and some time delve jumping in Eastmarch and The Rift on one toon. The game grew extremely lag ridden. My system was thrashing hard. Other processes in task manager appeared to be holding another 5GB of commit. Where the remaining 6GB went is a mystery. OS level process or a DMA pool are my guesses. ESO's obviously chewing through memory. I'm not sure what else is.


When I quit ESO its memory is freed, but I'm still at over 11gb in memory utilization. Only restarting Windows gets me back to normal.

I've been getting something similar to this. It takes a long time or a reboot to settle memory usage back down to normal levels after exiting the game. It gets worse if I log onto alts, every relog it gets worse. I can't play in big groups in Wrothgar without scaling everything back to minimum or off. Blurred textures, things not showing up until I'm on top of them, stuff like that. My latency is around 75-120. It all happened after that patch right after OneTam, the one that changed how character memory is handled.

Riejael

I'm running a system with an i7 4790k, GTX 970, and 16GB DDR3.

I rarely get a crash, like maybe once every two weeks. But when it does crash its running smooth with a sudden drop in framerate for half a second and then a blackscreen. The sound continues for a few more seconds and then jitters to a buzzing sound. The computer needs an entire hardboot to come back.

That happens about half the time when I have an issue with the game. The other half is the same sharp framerate drop and a blackscreen, but I'm able to alt tab out (I run in windowed fullscreen) and I can end task.

I believe this is more to do with a driver crash than a memory leak to be honest. But its rare enough that its tough to pinpoint.

Only reason I'm posting it here is a friend of mine has a beefier machine than mine (runs SLI 1080s @ 4k, with 64GB DDR4) and runs into similar problems as mine, and we've been able to deduce that it happens after playing the game (or letting it run) for extended periods.

If there's a memory leak in the video memory (if that's a thing), then that could be a culprit. I've personally not seen the memory usage go above 2.7GB in Ram on task manager. But I don't have a means of checking video memory.

ericprydz82ub17_ESO

I am on Xbox One S and crash to "desktop" quite often. That doesn't bother me quite as much as the memory leak or whatever it is that starts and every time you kill anything your game locks up for roughly 1 second. If you try to /reloadui instead of closing the game and opening it again you get a never ending loading screen (srsly went afk one time for 26 minutes and it was still there and other times 5-10 mins). A closing of the game and reopening it does 100% fix the problem until it occurs again.

Vanthras79

JD2013 wrote: »

Drishtan wrote: »

@ZOS_GinaBruno
@ZOS_JessicaFolsom
@ZOS_TristanK
@ZOS_JasonI
@ZOS_GaryA

Jason Leavey has not been here for a while

Gels-His-Hair left probably because he lost the bowling match.

idk

Not suggesting it is causing your crashing, but there is a memory leak in the game, has been for a long time.

The longer the client is running the worse it gets. After a few hours it is best to restart the client, but the PC does not need to be restarted.

What happens is a slightly slower response time. The game just does not perform optimally after running awhile.