Maintenance for the week of July 13:
• PC/Mac: No maintenance – July 13
The issues on the North American and European PlayStation® megaservers have been resolved at this time. If you continue to experience difficulties at login, please restart your client. Thank you for your patience!
Are you replying to the original emails or creating new ones? Are you using the same ticket number or creating new ones?
Players have the most success getting past the Helpbots by replying to the emails rather than sending new ones. It seems an email chain has to be replied to a number of times (2 or 3?) before a human looks at it.
Enjoy the game, life is what you really want to be worried about.
PakKat "Everything was going well, until I died"
Gary Gravestink "I am glad you died, I needed the help"