Why dont do this unexpected maintenance during NA primetime?
-
Wow✭✭✭✭✭Have mercy toward Oceanic players pleaseI'm a Godot Engine and GameMaker enthusiast from the most populated island on earth, Java, Indonesia. Coffee is my staple fuel, and durian is my favourite fruit. I'm currently building a Visual Novel.3 -
LaiTash✭✭✭I wake up and what do i see...
I hope it fixes the EU login bug as well, at least.Edited by LaiTash on October 11, 2016 10:45AM0 -
tat2mano✭✭✭✭I wake up and what do i see...
I hope it fixes the EU login bug as well, at least.
Nope it is just a grouping bug fix nothing more.
https://forums.elderscrollsonline.com/en/discussion/296577/hotfix-10-11-16-grouping-issue-in-cyrodiil0 -
mlstevens42_ESO✭✭✭Note that I am not defending any one but large patches tend to break something. Which mean hotfixes until the wrinkles are worked out.
Not sure about the deal for eu server ( as in where it is located) but it sort of makes sense that they would try since they are based in US, to do things when it is convenient for them in their time zone. It seems to me that this happens in companies that are not US based even gaming companies. Not all games are made in US and not all times for maintaining games are built around when it is convenient for US. I understand it is frustrating to have the game be down again after such a short time. It doesn't just hit Oceanic or Europeans....know lots of those blasted Americans up and about during this time frame. It doesn't please them any more then it does you. Still if whatever they are fixing gets fixed then the down time was worth it.0 -
Most_Awesome✭✭✭✭✭WOW JUST WOW
My 2 days off of work couldn't play for God knows how long yesterday, and now its down again for 3+hrs
I need every hour I can get to grind the RNGcrap Overland sets, so you know.... I can pvp maybe next year.4 -
Danikat✭✭✭✭✭
✭✭✭✭✭OK, let's run through this one more time for the hard of thinking:- Yes, ZOS need to fix bugs.
- Yes, in a game this big and complex, a new patch may introduce new bugs or resurrect old ones, so after a big change you can expect a lot of smaller patches in the days immediately after it.
- No, the servers do not need to be taken offline to do it, and saying "it has to happen" just makes them think that it's fine and we're all happy with it and gives them no motivation to stop doing it.
Any of you who defend them would, I'm pretty sure, be happier if it didn't happen, so once again I will explain the process that every server admin on the planet knows how to do:- Test your update as much as possible on a test server.
- Push the update to a deployment server. This can be done without touching the live server -- that can be left running and people can still use it.
- When the update is ready and the deployment server is up and running, switch the deployment and live server roles: new players logging in will be directed to the new server, and users on the old pre-update server can be sent a message saying maintenance has been done and they need to log out and back in again as soon as possible. (Note: it may even be possible to do this "invisibly" by pushing people from one server to another whenever they switch zones, but a forced relog is easier.)
- When the old server is empty it's then ready to be the deployment server for the next set of updates.
Voila, servers updated, no downtime, and the biggest inconvenience is some people have to log out and back in again. There's also the extra bonus that if something's gone really wrong with the update they have the previous version ready to reinstate immediately.
This happens all around the world thousands of times a day, but you never notice because the process is designed to be seamless and invisible. It's also not new or radical: I learned how to do it in college three decades ago and it was old news by then, and I've seen it in practice in businesses from "small, the servers are only a small part of the business" to "freakin' huge, and can't function without them". An MMO is a computer program and not magic, so there's no technical reason they cannot do it this way; the only reason I can come up with that they don't do it this way is because it requires having some duplicate hardware and therefore costs money.
ZOS' entire business is based on having functional servers, so it strikes me as ludicrous that they don't do everything they can to make sure that the servers are (barring complete disaster) always running.
(On a final note, those of you who are fine with it need to stop telling the rest of us to put up or shut up; this is a genuine grievance, and this is the best place to air it. Don't want to hear about how annoyed we are? Skip these threads, then, rather than coming in and telling us we're whiny entitled idiots.)
I'm pretty sure this is how Guild Wars 2 does it. They have regular updates and just like ESO (and I assume all other MMOs) each one is followed by a series of patches over the next few days (sometimes more than 1 a day) to fix the inevitable bugs. But all players see when it happens is a notification saying "A new build is available, your game will restart in X minutes/hours".
Everyone can keep playing right up to when the update is ready, and when it appears you just have to restart the game and download the update, either right away or when it kicks you an hour or two after the update. The only issue is that people who have the update cannot play with people who don't have it (because they're on separate versions of the game), but as everyone usually updates right away unless they're in the middle of a dungeon or something that's rarely a problem.
As a result the game has ridiculous up-time. They've had something like 32 hours offline in 4 years. (And if anyone's curious the outrage on the rare occasions it does go down is exactly the same as here, right down to people demanding compensation for lost time.)
I've always been told the reason other MMOs don't do the same is it only works with a 'Megaserver' system. When each server is entirely separate and only running 1 copy of each map they don't have the ability to 'cover for' each other in this way. But ESO does have megaservers, everyone in the region is connected, so I don't understand why they can't do it this way. It seems like it's a lot less hassle for everyone involved.PC EU player | She/her/hers | PAWS (Positively Against Wrip-off Stuff) - Say No to Crown Crates!
"Remember in this game we call life that no one said it's fair"4 -
tat2mano✭✭✭✭mlstevens42_ESO wrote: »Note that I am not defending any one but large patches tend to break something. Which mean hotfixes until the wrinkles are worked out.
Not sure about the deal for eu server ( as in where it is located) but it sort of makes sense that they would try since they are based in US, to do things when it is convenient for them in their time zone. It seems to me that this happens in companies that are not US based even gaming companies. Not all games are made in US and not all times for maintaining games are built around when it is convenient for US. I understand it is frustrating to have the game be down again after such a short time. It doesn't just hit Oceanic or Europeans....know lots of those blasted Americans up and about during this time frame. It doesn't please them any more then it does you. Still if whatever they are fixing gets fixed then the down time was worth it.
3 hours dowtime for a small grouping bug is worth it?(if it gets fixed that is)
https://forums.elderscrollsonline.com/en/discussion/296577/hotfix-10-11-16-grouping-issue-in-cyrodiil
1 -
Wow✭✭✭✭✭On top of that, we oceanic players also been blocked from participating their latest campaign, "Trip of a Lifetime"
I'm a Godot Engine and GameMaker enthusiast from the most populated island on earth, Java, Indonesia. Coffee is my staple fuel, and durian is my favourite fruit. I'm currently building a Visual Novel.0 -
[Deleted User]Soul ShrivenThe user and all related content has been deleted.Edited by [Deleted User] on October 11, 2016 10:58AM1
-
Shad0wfire99✭✭✭✭✭
✭There are probably more players online during US prime time than EU prime time, besides, ZoS is a US company, so, I'm not sure why you'd expect anything else.
XBox NA1 -
Delpi✭✭✭✭✭Shad0wfire99 wrote: »There are probably more players online during US prime time than EU prime time, besides, ZoS is a US company, so, I'm not sure why you'd expect anything else.
Because we're paying customers too?"I used to be an adventurer like you. Then I took an arrow in the knee..."3 -
mlstevens42_ESO✭✭✭Not disputing the fact that their down time seems to take a long time but since I am NOT a programmer and certainly have no idea how their code works I can not speculate on the reasons for the length. I do not know what pieces of code must work together to get the desired results.....
I am up at this time....I am one of those blasted 'Mericans......my play time has been curtailed the past coupled of weeks due to long down times also....
I do not like the fact that they are taking and shredding my game time but.....if the game is busted it is busted. Would rather it work. However even so me whining about it will not change a thing. It needs the fix. I just go find something else to occupy my time. This is the thing though if it is a constant thing and I am always finding something else to do they will lose my interest. Losing my interest means little as I am just one person but if groups lose interest then the game will die.0 -
mlstevens42_ESO✭✭✭Thing is even with a test server one does not always get a feel of what things will do on live. There are a lot more setups on live a lot more people on live often doing things that people do not test for. So there will always be some wrinkles.2
-
LaiTash✭✭✭Shad0wfire99 wrote: »There are probably more players online during US prime time than EU prime time, besides, ZoS is a US company, so, I'm not sure why you'd expect anything else.
Well if they really need a maintenance to take more then one hour it is expected from them to at least have a dedicated maintenance team for EU servers.0 -
Khyras✭✭✭I play mostly PvP but i would rather wait next week regular maintenance for grouping bug to be fixed than wait 3 hours again today for server to go up, by FAAAAR.2 -
SpearDusk✭✭✭A maintenance to fix a maintenance to fix a maintenance within a maintenance. ZOS Matrix2 -
Moltyr✭✭✭I assume they do this because (maybe) there are more NA players than EU? Which, considering how many people I've played other MMO's with (especially) EVE Online who were from Aus/Europe; I wouldn't be surprised if there were more EU than NA.
Either way, I don't think either server has it easy. We both get frequent and random down times, even during primetime.0 -
ZOS_KaiSchoberadminGrumpyMuffin wrote: »mlstevens42_ESO wrote: »Thing is even with a test server one does not always get a feel of what things will do on live. There are a lot more setups on live a lot more people on live often doing things that people do not test for. So there will always be some wrinkles.
The EU login issue would have been present on the test server. It was ignored
Please explain how issues with the combination of two clients into one and the restructuring of addition of the server selection was present during the test with one PTS client without server selection.
We aren't defending the current issues, but they could have never come up during the PTS phase and therefor weren't ignored.14 -
Barnsley✭✭Not to pile up on ZOS misery but this game is definitely the MMO with more maintenance ever, and I played almost all the relevant MMOs since UO.
6-8 hours for a REGULAR maintenance is just ridiculous, having that more than once a week is unacceptable.
ZOS should really get their act together.
CP Rank 840
EP DK Magicka DPS
AD Sorc Magicka DPS
EP NB Stamina DPS
EP Templar Healer/DPS
EP DK Tank
EP Sorc Stam DPS
EP NB Magicka DPS
Never enough time in the day!0 -
mlstevens42_ESO✭✭✭I can not say that is was or was not as I did not test this time haven't tested anything since orsinium. Though I did read some of the pts things before this newest thing launched I do not recall seeing anything about issues for EU people. I also do not know what if anything was changed from the version on test to the version that was released to live. I won't make assumptions.
So do you know if it was present on test or do you assume it to have been ignored?0 -
tat2mano✭✭✭✭ZOS_KaiSchober wrote: »GrumpyMuffin wrote: »mlstevens42_ESO wrote: »Thing is even with a test server one does not always get a feel of what things will do on live. There are a lot more setups on live a lot more people on live often doing things that people do not test for. So there will always be some wrinkles.
The EU login issue would have been present on the test server. It was ignored
Please explain how issues with the combination of two clients into one and the restructuring of addition of the server selection was present during the test with one PTS client without server selection.
We aren't defending the current issues, but they could have never come up during the PTS phase and therefor weren't ignored.
Not sure about the answer on that,
but it is obvious that they only tested things for Murikan players because of the workaround to get online for the players that are on EU Live,
it almost "forces" us to go play on NA,
i never will join them Murikans no matter how hard they try.3 -
Barnsley✭✭Not to pile up on ZOS misery but this game is definitely the MMO with more maintenance ever, and I played almost all the relevant MMOs since UO.
6-8 hours for a REGULAR maintenance is just ridiculous, having that more than once a week is unacceptable.
ZOS should really get their act together.
Well it is also the BEST MMO in both gameplay and graphics so I for one a willing to have a moment of my time put out. ZOS have created the best MMORPG ever made by being bold and taking risks. We can at least help them constructively to keep building and improving the experience for all to come by providing feedback and being patient with a fixCP Rank 840
EP DK Magicka DPS
AD Sorc Magicka DPS
EP NB Stamina DPS
EP Templar Healer/DPS
EP DK Tank
EP Sorc Stam DPS
EP NB Magicka DPS
Never enough time in the day!1 -
AnnieBeGood✭✭✭✭Crossed fingers that the group bug in Cyro is fixed..... sadly I die so often I was constantly being kicked
- which of course reinforces the feeling of inadequacy when again and again I ask for re- invite. Gulrosa V160 Templar -healer and master crafter
Annie Spaceshifter V160 magica NB - just a thieving assassin, now retired
Katerina - 'Daedric Annie' - V160 Stamina DK - now bank alt, wardrobe mistress
Anni Bee - Vet 160Templar - pvp magica templar - Daedric Lord Slayer
Lily Malone - stam sorc - pve goddess
Rey of Jakku Plain - Vet 160 - magica templar dd
Savanna - magica warden, still learning to play
and several babies...... learning to ride
EU server, pc and All for the Pact
Alith, the best guild in the EU0 -
LaiTash✭✭✭Not to pile up on ZOS misery but this game is definitely the MMO with more maintenance ever, and I played almost all the relevant MMOs since UO.
6-8 hours for a REGULAR maintenance is just ridiculous, having that more than once a week is unacceptable.
ZOS should really get their act together.
Well it is also the BEST MMO in both gameplay and graphics
No it's not. The only reasons it's good are quests, visual design, and the fact it is a TES game, and we all love TES. Other then that, there are far better games in terms of both graphics and mechanics.
0 -
ad4mss✭✭✭How far is the uploading of the fix already?_______________
Cyrodiil strider
Tamriel Crier
PvE Mercenary
Whisper me in any case @ad4mss
Follow me on Twitter @JAdamczewski0 -
Shunq✭✭Please separate the EU servers from NA servers, make separate maintenance at 5 AM BTS and try to make all clients happy. It's pretty obvious that EU players are the ones that have to suffer because US "devs" can't wake up a little bit earlier.
It's really shameful that after so many years, the devs fail at the application launcher...
At least I'm happy that you removed the "MMO of the year 2015".0
