Maintenance for the week of January 5:
· [COMPLETE] NA megaservers for maintenance – January 7, 4:00AM EST (9:00 UTC) - 10:00AM EST (15:00 UTC)
· [COMPLETE] EU megaservers for maintenance – January 7, 4:00AM EST (9:00 UTC) - 10:00AM EST (15:00 UTC)
· [COMPLETE] NA megaservers for maintenance – January 7, 4:00AM EST (9:00 UTC) - 10:00AM EST (15:00 UTC)
· [COMPLETE] EU megaservers for maintenance – January 7, 4:00AM EST (9:00 UTC) - 10:00AM EST (15:00 UTC)
Why dont do this unexpected maintenance during NA primetime?
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tat2mano✭✭✭✭Seriously??? third of fourth time in a 2 week period. I pay a subscription and every time I have a few hours spare to play uninterrupted the server is down for maintenance, how long is this maintenance is going to take? ZOS moderator! A time-frame would show good character :P
The maintenance time is really bad, I suppose someone in the world has to draw the shortest straw all the time, honestly feels like my region of the planet is being picked on though. Killing the game at 7-8pm all the time here
thiZOS_KaiSchober wrote: »@ZOS_KaiSchober @ZOS_GinaBruno @ZOS_JessicaFolsom
Do we even get to know what this maintenance is up for ?
Or are we left in the dark again...
It's a hotfix for the Cyrodiil group bug that requires some server downtime for about 3 hours.
As announced yesterday night: https://forums.elderscrollsonline.com/en/discussion/296577/hotfix-10-11-16-grouping-issue-in-cyrodiil
Nice, that how you navigate around a question. No one asked, why it was patched. The question was, why in "our" primetime, not "yours"...
Realy, its a shame i bought 6 months eso + in advance when i see how you handle your costumers...
Sorry but in this case Kai is right,i tagged him and 2 other ZoS employees with the question "Do we even get to know what this maintenance is up for ?
Or are we left in the dark again.." in a comment,
but true the OP is about why it is in Our time and not in Murika theyr time.0 -
Wollust✭✭✭✭✭
✭✭✭✭ZOS_KaiSchober wrote: »ZOS_KaiSchober wrote: »@ZOS_KaiSchober @ZOS_GinaBruno @ZOS_JessicaFolsom
Do we even get to know what this maintenance is up for ?
Or are we left in the dark again...
It's a hotfix for the Cyrodiil group bug that requires some server downtime for about 3 hours.
As announced yesterday night: https://forums.elderscrollsonline.com/en/discussion/296577/hotfix-10-11-16-grouping-issue-in-cyrodiil
Nice, that how you navigate around a question. No one asked, why it was patched. The question was, why in "our" primetime, not "yours"...
Realy, its a shame i bought 6 months eso + in advance when i see how you handle your costumers...
The question was "Do we even get to know what this maintenance is up for ?" - which was answered.
I wouldn't call 11am to 1:40pm BST or noon to 2:40pm CEST "your" primetime - unless your from Australia.
[/quote]
you're
Susano'o
Zerg Squad0 -
daswahnsinn✭✭✭Seriously??? third of fourth time in a 2 week period. I pay a subscription and every time I have a few hours spare to play uninterrupted the server is down for maintenance, how long is this maintenance is going to take? ZOS moderator! A time-frame would show good character :P
The maintenance time is really bad, I suppose someone in the world has to draw the shortest straw all the time, honestly feels like my region of the planet is being picked on though. Killing the game at 7-8pm all the time here
thiZOS_KaiSchober wrote: »@ZOS_KaiSchober @ZOS_GinaBruno @ZOS_JessicaFolsom
Do we even get to know what this maintenance is up for ?
Or are we left in the dark again...
It's a hotfix for the Cyrodiil group bug that requires some server downtime for about 3 hours.
As announced yesterday night: https://forums.elderscrollsonline.com/en/discussion/296577/hotfix-10-11-16-grouping-issue-in-cyrodiil
Nice, that how you navigate around a question. No one asked, why it was patched. The question was, why in "our" primetime, not "yours"...
Realy, its a shame i bought 6 months eso + in advance when i see how you handle your costumers...
When is it not someone's prime time of playing? They look at the traffic patterns for peak load, Rx/Tx, or combined CPU/RAM load to determine when the servers are the busiest or so I assume. But to say when it's someone's or somewhere's prime time is debatable and subject to change.| | daswahnsinn | Vet 16 Nord Dragon Knight | Bow/Dual Wield/Two-Handed Sword| DPS | | Warrior of the EbonHeart Pact | |1 -
timidobserver✭✭✭✭✭
✭✭✭✭Because NA is more important than you.V16 Uriel Stormblessed EP Magicka Templar(main)
V16 Derelict Vagabond EP Stamina DK
V16 Redacted Ep Stam Sorc
V16 Insolent EP Magicka Sorc(retired)
V16 Jed I Nyte EP Stamina NB(retired)2 -
71r3n✭ZOS_KaiSchober wrote: »ZOS_KaiSchober wrote: »@ZOS_KaiSchober @ZOS_GinaBruno @ZOS_JessicaFolsom
Do we even get to know what this maintenance is up for ?
Or are we left in the dark again...
It's a hotfix for the Cyrodiil group bug that requires some server downtime for about 3 hours.
As announced yesterday night: https://forums.elderscrollsonline.com/en/discussion/296577/hotfix-10-11-16-grouping-issue-in-cyrodiil
Nice, that how you navigate around a question. No one asked, why it was patched. The question was, why in "our" primetime, not "yours"...
Realy, its a shame i bought 6 months eso + in advance when i see how you handle your costumers...
The question was "Do we even get to know what this maintenance is up for ?" - which was answered.
I wouldn't call 11am to 1:40pm BST or noon to 2:40pm CEST "your" primetime - unless your from Australia.
you're [/quote]
Dont know why, but there was a copy paste bug.
mlstevens42_ESO wrote: »
Thing is even with a test server one does not always get a feel of what things will do on live. There are a lot more setups on live a lot more people on live often doing things that people do not test for. So there will always be some wrinkles.
The EU login issue would have been present on the test server. It was ignored
Please explain how issues with the combination of two clients into one and the restructuring of addition of the server selection was present during the test with one PTS client without server selection.
We aren't defending the current issues, but they could have never come up during the PTS phase and therefor weren't ignored.
THis was, what i was about.0 -
Rosveen✭✭✭✭✭
✭✭✭✭
Actually, by saying it wasn't ignored because it couldn't be tested on the PTS, you implied that it wasn't tested anywhere else (or else it would have been seen and not ignored, presumably). The crux of the complaint is that it should have come up in testing, no matter where the testing was done. The players couldn't notice it, okay, duly noted, but that's just inconsequential nitpicking if the developers could see it on their side. Either they couldn't and my reassurance level remains where it was, or they could and the complaint about it having been ignored stands. Or option 3, they actually did try to fix it but it didn't work anyway, which really isn't any better. :PZOS_KaiSchober wrote: »
So you're saying it wasn't tested at all, not internally, not ever, and live client changes can always be expected to break in any imaginable way? That's very reassuring.ZOS_KaiSchober wrote: »GrumpyMuffin wrote: »mlstevens42_ESO wrote: »Thing is even with a test server one does not always get a feel of what things will do on live. There are a lot more setups on live a lot more people on live often doing things that people do not test for. So there will always be some wrinkles.
The EU login issue would have been present on the test server. It was ignored
Please explain how issues with the combination of two clients into one and the restructuring of addition of the server selection was present during the test with one PTS client without server selection.
We aren't defending the current issues, but they could have never come up during the PTS phase and therefor weren't ignored.
No, I am not saying that. We are to blame for the issues with the server selection. I just couldn't let the very untrue statement that this issue came up during PTS and got ignored pass by without comment.
Even with the understandable rage, we should stick to the facts.Edited by Rosveen on October 11, 2016 1:23PM2 -
SorataArisugawa✭✭✭✭✭
Actually, by saying it wasn't ignored because it couldn't be tested on the PTS, you implied that it wasn't tested anywhere else (or else it would have been seen and not ignored, presumably). The crux of the complaint is that it should have come up in testing, no matter where the testing was done. The players couldn't notice it, okay, duly noted, but that's just inconsequential nitpicking if the developers could see it on their side. Either they couldn't and my reassurance level remains where it was, or they could and the complaint about it having been ignored stands. Or option 3, they actually did try to fix it but it didn't work anyway, which really isn't any better. :PZOS_KaiSchober wrote: »
So you're saying it wasn't tested at all, not internally, not ever, and live client changes can always be expected to break in any imaginable way? That's very reassuring.ZOS_KaiSchober wrote: »GrumpyMuffin wrote: »mlstevens42_ESO wrote: »Thing is even with a test server one does not always get a feel of what things will do on live. There are a lot more setups on live a lot more people on live often doing things that people do not test for. So there will always be some wrinkles.
The EU login issue would have been present on the test server. It was ignored
Please explain how issues with the combination of two clients into one and the restructuring of addition of the server selection was present during the test with one PTS client without server selection.
We aren't defending the current issues, but they could have never come up during the PTS phase and therefor weren't ignored.
No, I am not saying that. We are to blame for the issues with the server selection. I just couldn't let the very untrue statement that this issue came up during PTS and got ignored pass by without comment.
Even with the understandable rage, we should stick to the facts.
He did not say that. He said, that it could not have been noticed at the PTS, because of the different structure. And so the statement of the other guy is wrong, who said, that this problem was alread at the PTS. So... he is right. But he indrictly admits, beacuse he doesn't decine the fact, that there where test possible at all, that they made the mistake to not test it sufficient even that they had to posibilities to do so. But thats the "Community Manager Language" that you have to get usted to, if you are dealing with Kai. He doesn't admit the failures of systems or structures regarding ZOS exactly, he always try to ship around. Even here he could saying: "We didn't test it enough, we are sorry" He says: "The problem is on our side..." (surprise) and nothing else.
If it helps anybody to know, that they didn't do their homework is a different story. I, for what its worth, doubt that.PAWS (Positively Against Wrip-off Stuff) - Say No to Crown Crates!0 -
HeroOfNone✭✭✭✭✭
✭Why was I not notified about this maintenance? This is highly unacceptable. I am at work, unable to play, but expect better notification in the future so I may properly show my outrage. As you can see I barely have the time to pull together an irrational rant.Edited by HeroOfNone on October 11, 2016 2:02PM5 -
Elsonso✭✭✭✭✭
✭✭✭✭✭HeroOfNone wrote: »Why was I not notified about this maintenance? This is highly unacceptable. I am at work, unable to play, but expect better notification in the future so I may properly show my outrage. As you can see I barely have the time to pull together an irrational rant.
You did fine. I am sure it will improve with practice.
XBox EU/NA:@ElsonsoJannus
PC NA/EU: @Elsonso
PSN NA/EU: @ElsonsoJannus
Total in-game hours: 11321
X/Twitter: ElsonsoJannus0 -
Brrrofski✭✭✭✭✭
✭✭✭✭To be fair, when they do the maintenance, 90% of eu is on work anyway. Prime time is like 5-11 pm. There's never maintenance then. It might creep into it a bit in eastern Europe, but not by much.2 -
Memnock✭✭✭ZOS_KaiSchober wrote: »GrumpyMuffin wrote: »mlstevens42_ESO wrote: »Thing is even with a test server one does not always get a feel of what things will do on live. There are a lot more setups on live a lot more people on live often doing things that people do not test for. So there will always be some wrinkles.
The EU login issue would have been present on the test server. It was ignored
Please explain how issues with the combination of two clients into one and the restructuring of addition of the server selection was present during the test with one PTS client without server selection.
We aren't defending the current issues, but they could have never come up during the PTS phase and therefor weren't ignored.
Wait i am confused by this reply , this means that you don't do ANY internal tests of your own before or after pushing a patch onto the PTS server to see with your own eyes if everything is in order with the patch ? You rely 100% on the whims of the players to test your stuff, but don't do any of your own tests , you know with hired people that are suppose to be paid to look at stuff like this?
I am not an programmer but the logical conclusion from this reply is that you guys don't do any internal tests when pushing an update to live and just take what the players test and literally nothing else that could fall outside of that realm, into account ( like for instance a bizarre bug with the launcher, too bad a PTS version of the new launcher wasn't available for download , maybe this nuisance that we EU players are experiencing , could have been avoided ).
If this is the case , i am extremely disappointing.
Edited by Memnock on October 11, 2016 2:53PM0 -
Ahanu2✭✭✭Probably because they're located in the US and the entire office doesn't plan to stay late to do a maintenance during NA primetime. This is especially true when people complaining on the forums are going to shut right up and play the game like nothing happened as soon as the maintenance is over.1
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tat2mano✭✭✭✭HeroOfNone wrote: »Why was I not notified about this maintenance? This is highly unacceptable. I am at work, unable to play, but expect better notification in the future so I may properly show my outrage. As you can see I barely have the time to pull together an irrational rant.
People like you make it harder for serious players to make legit complains,
go on make fun of them/us,
dont QQ later when all the games you play cost you hands full but dont deliver.
If you dont have anything usefull to add to the discussion then just read and pass without commenting.
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Panomania✭✭✭✭
Wait i am confused by this reply , this means that you don't do ANY internal tests of your own before or after pushing a patch onto the PTS server to see with your own eyes if everything is in order with the patch ? You rely 100% on the whims of the players to test your stuff, but don't do any of your own tests , you know with hired people that are suppose to be paid to look at stuff like this?
I am not an programmer but the logical conclusion from this reply is that you guys don't do any internal tests when pushing an update to live and just take what the players test and literally nothing else that could fall outside of that realm, into account ( like for instance a bizarre bug with the launcher, too bad a PTS version of the new launcher wasn't available for download , maybe this nuisance that we EU players are experiencing , could have been avoided ).
If this is the case , i am extremely disappointing.
Of course they do. Thats not the issue. The issue is you have a graphics intensive, memory intensive, CPU intensive program that you're doing your best to get to work on ANY PC.....which means scores, if not hundreds of thousands of possible software/hardware combos. Its not as bad as asking Weather.com "Damn, are you guys stupid?? Why cant you predict the weather!!" but its close. Yes, they test, yes, they do what they can....but when all's said and done they need to push the patch or listen to people *** because they arent pushing the patch. Its this way with every modern MMO I've seen. The only alternative is to make the game with crappy graphics, crappy, repetitive mechanics and content that leaves you saying, "Meh....I'd rather play Candy Crush"....in which case that snowstorm game company has the perfect world for you.
Patches happen. Patches suck. Lack of patches and lack of content sucks worse. Yes, ZM could do a FAR better job of communication, but that also opens a huge can of worms (ask anyone who played Rift early on). Bottom line for me is that even after all the faults this is IMO the best available, which is why I am here. You could always get your parka and idiot mittens and play....that other game <shudders>.
As for why they dont do the patch during North Am prime time...they work in the US. This means they start work, for the most part, around 5 AM or so US time (pick which of 4 time zones) and end maybe 5 or 6 PM. They want to get things done early, so that if there are emergency issues they can pee on fires as they happen. Logical, yes?
If ya want a game that does maintenance during EU daytime hours, find a game created and run in the EU....or try Korean/Chinese games, which should also work.The opinions of others should always be heard, especially if they dont agree with your own! But you always reserve the right to laugh at them.1 -
tat2mano✭✭✭✭Probably because they're located in the US and the entire office doesn't plan to stay late to do a maintenance during NA primetime. This is especially true when people complaining on the forums are going to shut right up and play the game like nothing happened as soon as the maintenance is over.
Not all tho,i can play,make dinner,do laundry and be on the forum all at the same time.
They also do it when most of the Murikan employees are at sleep,
so we have to wait reguraly hours and hours for certain answers and stuff,
and when things go wrong there isnt anybody to inform us.
And i dont understand why they are allowed to sleep then,they should be on call when there is maintenance.
They get paid for it.
This is online,people are here 24/7 not just in Murikan times.
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shadowwraith666✭✭✭✭Most MMO games have regular maintenance to keep the servers running, it's practically expected for a game of this size.
Perhaps while the maintenance is getting done you could play other games or maybe GO OUTSIDE in the fresh air, get some sunshine interact with people in the real world etc.- Vicktor Bloodtail - L42 Argonian Magblade, Werewolf - EP
- Xarxes - L31 Dunmer Sorc, Vampire - EP
- Lichtspear - L21 Argonian Temp - EP
- Rajka Fireclaw - L21 Khajit DK - AD
PS4 EU
Vicente Valtiere, Dark Brotherhood, OblivionSpill some blood for me dear brother1 -
tat2mano✭✭✭✭
ok glad you could log in,
i also can log in,just need to change the sever every time in the log in screen or it puts me on NA server,
friend of mine almost needed to download the entire game yesterday with the vcredist thing,
but luckily we got around that,saw on forum that some people needed to DL the complete game again.0 -
tat2mano✭✭✭✭shadowwraith666 wrote: »Most MMO games have regular maintenance to keep the servers running, it's practically expected for a game of this size.
Perhaps while the maintenance is getting done you could play other games or maybe GO OUTSIDE in the fresh air, get some sunshine interact with people in the real world etc.
What a refreshing new sort of comment on these posts.0 -
nine9six✭✭✭✭✭
✭
ok glad you could log in,
i also can log in,just need to change the sever every time in the log in screen or it puts me on NA server,
friend of mine almost needed to download the entire game yesterday with the vcredist thing,
but luckily we got around that,saw on forum that some people needed to DL the complete game again.
That's a major ball buster!
Wake up, we're here. Why are you shaking? Are you ok? Wake up...0 -
tat2mano✭✭✭✭
ok glad you could log in,
i also can log in,just need to change the sever every time in the log in screen or it puts me on NA server,
friend of mine almost needed to download the entire game yesterday with the vcredist thing,
but luckily we got around that,saw on forum that some people needed to DL the complete game again.
That's a major ball buster!
indeed,not fun when you need to DL about 40 Gb.
I just got the same thing as you tho,just relogged the game and got a patch downloaded also.
Edit: I noticed the message of the day said i am on the European server right away instead of NA,
looks like they fixed this issue somehow,would be nice.Edited by tat2mano on October 11, 2016 3:34PM0 -
HeroOfNone✭✭✭✭✭
✭HeroOfNone wrote: »Why was I not notified about this maintenance? This is highly unacceptable. I am at work, unable to play, but expect better notification in the future so I may properly show my outrage. As you can see I barely have the time to pull together an irrational rant.
People like you make it harder for serious players to make legit complains,
go on make fun of them/us,
dont QQ later when all the games you play cost you hands full but dont deliver.
If you dont have anything usefull to add to the discussion then just read and pass without commenting.
I can't really tell if you are counting yourself as one of those serious players, given:
- Your lack of grammer, seriously, coming from someone posting from a phone & who doesn't proofread, it's pretty bad.
- Your constant posts asking for ZOS folks to be fired, yikes, that's a pretty toxic history there.
- You seem to only complain, complain, complain, rarely giving any praise to the game, the company, or the employees that do the work.
- I see almost nothing from you on the PTS forums but you're complaining crap isn't tested there? Do you have a clue what is done on there?
- You tell me not to complain if I have nothing constructive to say, to just pass by the post... Then why do you have so many replies in your profile filled with nothing but complaints?
My comments were not originally directed at you, but if you want to call yourself a "serious player" then start acting like it or go some place else where you can be happy. Is that constructive enough?Edited by HeroOfNone on October 12, 2016 4:58AM3 -
tat2mano✭✭✭✭HeroOfNone wrote: »HeroOfNone wrote: »Why was I not notified about this maintenance? This is highly unacceptable. I am at work, unable to play, but expect better notification in the future so I may properly show my outrage. As you can see I barely have the time to pull together an irrational rant.
People like you make it harder for serious players to make legit complains,
go on make fun of them/us,
dont QQ later when all the games you play cost you hands full but dont deliver.
If you dont have anything usefull to add to the discussion then just read and pass without commenting.
I can't really tell if you are counting yourself as one of those serious players, given:
- Your lack of grammer, seriously, coming from someone posting from a phone & who doesn't proofread, it's pretty bad.
- Your constant posts asking for ZOS folks to be fired, yikes, that's a pretty toxic history there.
- You seem to only complain, complain, complain, rarely giving any praise to the game, the company, or the employees that do the work.
- I see almost nothing from you on the PTS forums but you're complaining crap isn't tested there? Do you have a clue what is done on there?
- You tell me not to complain if I have nothing constructive to say, to just pass by the post... Then why do you have so many replies in your profile filled with nothing but complaints?
My comments were not originally directed at you, but if you want to call yourself a "serious player" then start acting like it or go some place else where you can be happy. Is that constructive enough?
This is a lot more constructive indeed,
that other comment was simple useless.
- What does Grammar has to do with being a serious gamer?
- How is asking for people to get fired that obviously lack the skill to fix bugs,keep server running without to much interuptions (maintenance,downtimes) is being toxic?In my opinion those are attempts to get better techs for the game we like so much,
cause yeah i may complain here a lot,ur right there,but i only complain because i like the game (how is that for some positivity),if i wouldnt like the game i wouldnt take the time to spread my opinion over the forum here.
- I reguraly thank the devs here for giving a heads up or something,why would i pretend to be satisfied by customer service when they are the worst ever seen in gaming history,ever tried making a ticket ?
- It is obvious that 1T was only tested on Murikan systems,they never tried what happened when logging in from another country/timezone,thats why we that play on EU were put into the NA server automaticly and we had to use a "workaround" ( ZoS likes to hand out these temp solutions instead of fixing something)to get on to our EU live server,and if we were lucky all of our chars were there right away,if not lucky it looked like they were deleted.(which gladly they werent).I did have PTS installed but i uninstalled lately when there is maintenance on the normal servers the PTS also goes offline,and why would i play PTS when the normal server are up,i am not going to test anything,because if i would tell them whats wrong on PTS and nothing is being done about it, i would feel abused.
- Then those were constructive complaints.
But seriously,
thanks for ur constructive comment.
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KingYogi415✭✭✭✭✭
✭✭WINTER IS COMING!!!
Sorry I mean the witch's festival.
http://www.elderscrollsonline.com/en-us/news/post/2016/10/11/the-witches-festival-is-coming0 -
tat2mano✭✭✭✭KingYogi415 wrote: »WINTER IS COMING!!!
Sorry I mean the witch's festival.
http://www.elderscrollsonline.com/en-us/news/post/2016/10/11/the-witches-festival-is-coming
Not sure what this has to do with the OP.
But its a cool feature indeed,
i like games that (MMO,MOBA) do special things with festivals/holidays.
Happy Witching to all
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