Access Code not arriving

FiskSoS · August 2016

Hello, so I've been swapping GPU and ESO now recognizes it as a new PC. So I gotta fix access code again, but I'm not receiving anything...

Can someone help me?

So I've checked spam/junk folders, I've also safelisted the elderscrollsonline domain but I still ain't getting any.

I've tried emails from different domains and I receive them just fine.

Can this be solved quick?
I've read somewhere that this have happened to a few guys and the only solution is to change email address. I'm ready to do so if there's no other path to go.
pm me support team

Vicex · August 2016

I am also experiencing the same issues.

ZOS_DaryaK · August 2016

To resolve this issue, our support team will need to change the email address on your account. Please submit a ticket to our support team and be sure to include a new email address they can use as well as the answer to your secret question. If you're already submitted a ticket, please reply with that information.

If you can't remember your secret question, you can have it displayed by performing these steps:
a. Navigate to https://account.elderscrollsonline.com
b. Click on "Forgot password?"
c. Fill out first name, last name, and email address
d. Click on Continue
e. The Security Question appears on next page

FiskSoS · August 2016

ZOS_DaryaK wrote: »

To resolve this issue, our support team will need to change the email address on your account. Please submit a ticket to our support team and be sure to include a new email address they can use as well as the answer to your secret question. If you're already submitted a ticket, please reply with that information.

If you can't remember your secret question, you can have it displayed by performing these steps:
a. Navigate to https://account.elderscrollsonline.com
b. Click on "Forgot password?"
c. Fill out first name, last name, and email address
d. Click on Continue
e. The Security Question appears on next page

Hi,

This has already been done. Twice. Once for current email and one for preferred new one.
Sounds like mail.elderscrollsonline.com is banned on the database my mailaccount sits on. Something your team should solve rather quickly

Something that is an common issue is something the support team should fix within 3 hours as it comes in. It's now been 24 hours since i sent my requests in. Which is terrible

lieutdan3304 · August 2016

I am having similar issues.

Jadixx · August 2016

me too and i wait now for 9 days without respond from support

juanbloodyboyjzub17_ESO · August 2016

i have the same problem i have the first email from your team , but then silence since 2 days! please help.

juanbloodyboyjzub17_ESO · August 2016

just give me an access code! i want to play your game please! i have been playing since day 1!