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Why is ESOs support so bad??

harper691
harper691
Honestly im just wondering. They say the try to get back within 1 business day. Yeah ok....... i have 2 tickets in now asking them to cancel something on my credit card. It has litterally been 5 days. And before this i had an issue where it took them 8 days to even get back to me!! 8 DAYS! Im just trying to say that since people are sending tickets in that have to do with peoples money and credit card i think the service should be ALOT better. And not just sending some bs auto generated email that i have to respond too just to make sure my ticket goes threw. idk which support is better ESO or Steam. You decide
  • Stovahkiin
    Stovahkiin
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    Yeah I dunno, and I see your previous thread got closed, did they actually contact you after that or was it just another automated response?
    Beware the battle cattle, but don't *fear* the battle cattle!
  • harper691
    harper691
    Stovahkiin wrote: »
    Yeah I dunno, and I see your previous thread got closed, did they actually contact you after that or was it just another automated response?

    Yeah they contacted me. But its just kinda annoying that i have to make a forum post just for my issue to be addressed.
  • Stovahkiin
    Stovahkiin
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    Yeah, well I hope everything gets sorted out soon. :smile:
    Beware the battle cattle, but don't *fear* the battle cattle!
  • Thelon
    Thelon
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    If u need support, it means u already bought the box
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