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Group bug from last patch notes still not fixed?!

  • Avenias
    Avenias
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    Welcome to eso man
  • DeadDealer
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    @ZOS_JessicaFolsom any updates?
  • DeadDealer
    DeadDealer
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    @ZOS_JessicaFolsom

    also you left group

    but ui still show you are in a group
    group chan not working
    change location fixed the problem
    happening alot with me
  • vyndral13preub18_ESO
    vyndral13preub18_ESO
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    MissBizz wrote: »
    Hey there! Just wondering if the forum post with some explanations about the group finder will still make it up today. (Or if it did already and I can't find it)

    We're working on writing this post, though we may need to wait until tomorrow to post it. We want to make sure we get the following details crystal clear:
    • What grouping issues we're currently tracking
    • What those grouping issues look like in-game (and how/if they're impacting LFG tool functionality for those impacted)
    • What the ETA is for fixes

    If someone could go ahead and point me in the direction of this post, that would be great.

    Thanks.
  • Garldeen
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    I thought I was going mad and missed the post. Seems there is no post. If we are lucky we might get 30 seconds on ESO live later - between them trying to sell the console players the DLC and the rest of us new crown store items.
  • wayfarerx
    wayfarerx
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    We're going to try and get a forum post up today or tomorrow to explain the current status of grouping and the Grouping Tool, and what we're doing to fix them.

    I'm a big time procrastinator, so I'm really not trying to be a jerk, but that was Tuesday and now it's Friday. I know you all are busy but some of us miss the PUG life. :cry:
    Edited by wayfarerx on August 12, 2016 2:24PM
    @wayfarerx - PC / North America / Aldmeri Dominion
  • bunnytrix
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    We're going to try and get a forum post up today or tomorrow to explain the current status of grouping and the Grouping Tool, and what we're doing to fix them.

    Still waiting.....
    Is this going to be like all of the other ongoing problems ? Ignore it and hope it goes away ? Sink the forum threads and hope we forget about it ?

    And considering that you have now conveniently removed the cancel subscription button from the account management page, people are now also unable to even cancel their subscription in disgust over your lack of response and refusal to fix the grouping problems.
    Edited by bunnytrix on August 12, 2016 6:18PM
  • MissBizz
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    Just came back to check on this as I realize this afternoon you'll be busy with ESO Live. Really hoping to see the post before the weekend. During Thieves Guild the group finder worked great, and appeared to break with the Dark Brotherhood patch. It's disappointing we since received a DLC that is solely group dungeons and the group finder is still not working most of the time.
    Lone Wolf HelpFor the solo players who know, sometimes you just need a hand.PC | NA | AD-DC-EP | Discord
  • wayfarerx
    wayfarerx
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    wayfarerx wrote: »
    We're going to try and get a forum post up today or tomorrow to explain the current status of grouping and the Grouping Tool, and what we're doing to fix them.

    I'm a big time procrastinator, so I'm really not trying to be a jerk, but that was Tuesday and now it's Friday. I know you all are busy but some of us miss the PUG life. :cry:

    * cough * @ZOS_GinaBruno * cough *
    @wayfarerx - PC / North America / Aldmeri Dominion
  • MissBizz
    MissBizz
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    Grouping issues/fixes was briefly mentioned on ESO live.

    Of course, some fixes going into Monday's patch.

    When the leader invites someone who accepts, but the leader can't see it kinda thing. The one that was partially fixed last patch will hopefully be fully fixed this Monday.

    Sometimes leader sends and someone accepts but no one gets put into a group should also be address in Monday's patch.

    This does impact the grouping tool. So hopefully that helps.

    Fixes should be for console as well when their Update 11 goes live.

    [EDIT] I didn't realize these grouping issues were apparent during the Dark Brotherhood DLC as well. Hopefully it works for the tool and everyone impacted!
    Edited by MissBizz on August 12, 2016 8:18PM
    Lone Wolf HelpFor the solo players who know, sometimes you just need a hand.PC | NA | AD-DC-EP | Discord
  • wayfarerx
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    Thanks for the transicription @MissBizz!
    MissBizz wrote: »
    This does impact the grouping tool. So hopefully that helps.

    I'll be testing during prime time with my tanks and healers next week, hoping that I can make group finder part of my daily routine again.
    @wayfarerx - PC / North America / Aldmeri Dominion
  • MissBizz
    MissBizz
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    wayfarerx wrote: »
    Thanks for the transicription @MissBizz!
    MissBizz wrote: »
    This does impact the grouping tool. So hopefully that helps.

    I'll be testing during prime time with my tanks and healers next week, hoping that I can make group finder part of my daily routine again.

    It was definitely not a real transcription, but yet, it's what they pretty much said lol. Once the live broadcast is over anyone can hear it at twitch.tv/zenimaxonlinestudios it's one of the very first things they talk about on the show.
    Lone Wolf HelpFor the solo players who know, sometimes you just need a hand.PC | NA | AD-DC-EP | Discord
  • Iselin
    Iselin
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    MissBizz wrote: »
    Grouping issues/fixes was briefly mentioned on ESO live.

    Of course, some fixes going into Monday's patch.

    When the leader invites someone who accepts, but the leader can't see it kinda thing. The one that was partially fixed last patch will hopefully be fully fixed this Monday.

    Sometimes leader sends and someone accepts but no one gets put into a group should also be address in Monday's patch.

    This does impact the grouping tool. So hopefully that helps.

    Fixes should be for console as well when their Update 11 goes live.

    [EDIT] I didn't realize these grouping issues were apparent during the Dark Brotherhood DLC as well. Hopefully it works for the tool and everyone impacted!

    Well thanks for the report but those issues mentioned just barely scratch the surface of group finder issues and, as a matter of fact, they're not exclusive to group finder: I experienced both of those last night when forming a group using zone chat and manual invites. I got the now familiar message that "player x" had left the group just as soon as I invited him and looked at the group composition through "P" it showed as empty. I also invited a second player who had whispered me and got no "left the group" message that 2nd time. I had just started to message the first guy to let him know that something had gone wrong when both of them appeared as being grouped with me - this took about 3 minutes to happen from inititial invite.

    So yes, it's good to know that they are aware of that issue and are working on it but the horrendously long queues for making a 4-man group of any sort that have been here since the DB update are still very much with us and there is no mention of THAT fix or that they're even aware that it exists.

    I for one find it kind of offensive when they talk about "those affected" as if it wasn't the whole freaking player population... which it is. That indicates to me either a lack of interest in fixing it or a lack or awareness of the magnitude of the problem.

    The group finder in its present form is 100% useless. Its only useful function at present is to battle level you and get you into an instance if you already have created a pre-made by hand.

    This is a very BIG problem that has been with us for weeks. Just prior to the DB update it did its job fairly well. Better in fact than it had ever done before. The DB update screwed it up royally and I have no confidence that they even understand the problem or its magnitude when they keep picking around the edges of the issue with some fixes to other grouping problems while not even talking about the main core issue.
  • DeadDealer
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    @ZOS_JessicaFolsom ok so where is statement?
    or you guys again lied to us?
  • DeadDealer
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    We did fix some cases of grouping not working properly in yesterday's patch, but there are still some edge cases we recently discovered and are currently working through those.

    We're going to try and get a forum post up today or tomorrow to explain the current status of grouping and the Grouping Tool, and what we're doing to fix them.

    toworrow was 2 days ago

    where is an update?
    @ZOS_GinaBruno

    why lie again? :/
  • bunnytrix
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    We're going to try and get a forum post up today or tomorrow to explain the current status of grouping and the Grouping Tool, and what we're doing to fix them.

    Still waiting for the promised post. 4 days and counting. Does ZOS have a different definition of "tomorrow" than the rest of us ?
    Obviously another lie for damage control while you do nothing to fix the problems.
    And please don't lie again about a fix going in on Monday.
    Stop making excuses.
    Fix it.
    Edited by bunnytrix on August 13, 2016 1:57PM
  • ZOS_GinaBruno
    ZOS_GinaBruno
    Community Manager
    Sorry guys, don't want to give you excuses for keeping you all hanging, so let's just get to the meat of the post:

    We do have some additional fixes going into Monday’s PC incremental patch, and are also working toward implementing these fixes on console for next week’s update as well. Just to make sure we’re all on the same page, below are a couple examples of the issues we’re tracking:
    1. Player A sends a group invite to Player B. Player B accepts the group invite. Player A doesn’t see that Player B has joined the group, but both players are still essentially grouped.
      • This was partially fixed in PC patch 2.5.6, and we’ll have additional fixes in 2.5.7. You can try going to a different zone or relogging to see if that helps you in the meantime.
    2. Player A sends a group invite to Player B. Player B accepts the group invite. Neither player is placed into a group.
      • This is largely an issue with the group leader; the game believes you’re the leader of a group, but in reality, you’re not. This will also be addressed in 2.5.7.
    Note that these issues are also likely impacting groups forming through the Grouping Tool in situations where groups appear to be formed, but are immediately disbanded and hit with the 15 minute debuff.

    Until these fixes are published next week, make sure you leave or disband your current group before logging off, especially if you’re the group leader. This will help ensure you won’t get stuck in a state where you cannot join future groups. If you’re already in a state where you cannot join a group, this should be remedied on Monday with the new patch.
    Gina Bruno
    Principal Creator Engagement Manager
    Dev Tracker | Service Alerts | ESO Twitter | My Twitter
    Staff Post
  • vyndral13preub18_ESO
    vyndral13preub18_ESO
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    Sorry guys, don't want to give you excuses for keeping you all hanging, so let's just get to the meat of the post:

    We do have some additional fixes going into Monday’s PC incremental patch, and are also working toward implementing these fixes on console for next week’s update as well. Just to make sure we’re all on the same page, below are a couple examples of the issues we’re tracking:
    1. Player A sends a group invite to Player B. Player B accepts the group invite. Player A doesn’t see that Player B has joined the group, but both players are still essentially grouped.
      • This was partially fixed in PC patch 2.5.6, and we’ll have additional fixes in 2.5.7. You can try going to a different zone or relogging to see if that helps you in the meantime.
    2. Player A sends a group invite to Player B. Player B accepts the group invite. Neither player is placed into a group.
      • This is largely an issue with the group leader; the game believes you’re the leader of a group, but in reality, you’re not. This will also be addressed in 2.5.7.
    Note that these issues are also likely impacting groups forming through the Grouping Tool in situations where groups appear to be formed, but are immediately disbanded and hit with the 15 minute debuff.

    Until these fixes are published next week, make sure you leave or disband your current group before logging off, especially if you’re the group leader. This will help ensure you won’t get stuck in a state where you cannot join future groups. If you’re already in a state where you cannot join a group, this should be remedied on Monday with the new patch.

    Great news on this saturday morning. I was really enjoying the dungeon finder until it quit working most of the time for me. Glad to hear we are trying something. It gets discouraging when a part of the game you enjoy isnt working and no one is even talking about it.
  • saf227_ESO
    saf227_ESO
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    Sorry guys, don't want to give you excuses for keeping you all hanging, so let's just get to the meat of the post:

    We do have some additional fixes going into Monday’s PC incremental patch, and are also working toward implementing these fixes on console for next week’s update as well. Just to make sure we’re all on the same page, below are a couple examples of the issues we’re tracking:
    1. Player A sends a group invite to Player B. Player B accepts the group invite. Player A doesn’t see that Player B has joined the group, but both players are still essentially grouped.
      • This was partially fixed in PC patch 2.5.6, and we’ll have additional fixes in 2.5.7. You can try going to a different zone or relogging to see if that helps you in the meantime.
    2. Player A sends a group invite to Player B. Player B accepts the group invite. Neither player is placed into a group.
      • This is largely an issue with the group leader; the game believes you’re the leader of a group, but in reality, you’re not. This will also be addressed in 2.5.7.
    Note that these issues are also likely impacting groups forming through the Grouping Tool in situations where groups appear to be formed, but are immediately disbanded and hit with the 15 minute debuff.

    Until these fixes are published next week, make sure you leave or disband your current group before logging off, especially if you’re the group leader. This will help ensure you won’t get stuck in a state where you cannot join future groups. If you’re already in a state where you cannot join a group, this should be remedied on Monday with the new patch.

    For the first time since last Monday's patch, I had the original grouping issue - which doesn't seem to be addressed in your post.
    To wit, I (Player A) invite someone to group (Player B ). Player A sees Player B accept & then leave the group - and sees no group (even though they are grouped). Player B sees the group just fine.
    This happened a lot before last Monday's patch. It hadn't happened since, but it happened to me last night.
    Edited by saf227_ESO on August 13, 2016 4:28PM
  • exeeter702
    exeeter702
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    Sorry guys, don't want to give you excuses for keeping you all hanging, so let's just get to the meat of the post:

    We do have some additional fixes going into Monday’s PC incremental patch, and are also working toward implementing these fixes on console for next week’s update as well. Just to make sure we’re all on the same page, below are a couple examples of the issues we’re tracking:
    1. Player A sends a group invite to Player B. Player B accepts the group invite. Player A doesn’t see that Player B has joined the group, but both players are still essentially grouped.
      • This was partially fixed in PC patch 2.5.6, and we’ll have additional fixes in 2.5.7. You can try going to a different zone or relogging to see if that helps you in the meantime.
    2. Player A sends a group invite to Player B. Player B accepts the group invite. Neither player is placed into a group.
      • This is largely an issue with the group leader; the game believes you’re the leader of a group, but in reality, you’re not. This will also be addressed in 2.5.7.
    Note that these issues are also likely impacting groups forming through the Grouping Tool in situations where groups appear to be formed, but are immediately disbanded and hit with the 15 minute debuff.

    Until these fixes are published next week, make sure you leave or disband your current group before logging off, especially if you’re the group leader. This will help ensure you won’t get stuck in a state where you cannot join future groups. If you’re already in a state where you cannot join a group, this should be remedied on Monday with the new patch.

    So just to be clear, do you guys feel the issues you have mentioned are directly effecting the grouping tool in the form of queues taking sinply not poping after multiple hours of waiting?
  • disintegr8
    disintegr8
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    Still doesn't sound like anything that will fix the long queue times on console. Considering I cannot get into a group to even encounter the above mentioned issues, looks like nothing changes for me.
    Australian on PS4 NA server.
    Everyone's entitled to an opinion.
  • Arthmoor
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    saf227_ESO wrote: »
    For the first time since last Monday's patch, I had the original grouping issue - which doesn't seem to be addressed in your post.
    To wit, I (Player A) invite someone to group (Player B ). Player A sees Player B accept & then leave the group - and sees no group (even though they are grouped). Player B sees the group just fine.
    This happened a lot before last Monday's patch. It hadn't happened since, but it happened to me last night.

    This is the same issue my guildmates and I have been running into ever since Update 11. I don't see how this is being addressed either since the post doesn't mention this scenario. I guess we'll all find out tomorrow night.
  • vyndral13preub18_ESO
    vyndral13preub18_ESO
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    disintegr8 wrote: »
    Still doesn't sound like anything that will fix the long queue times on console. Considering I cannot get into a group to even encounter the above mentioned issues, looks like nothing changes for me.

    I'm trying to remain positive, even though they still avoid answering anything directly about the group finder. Which leads me to think they either have no idea what's wrong, or have no idea how to fix it.
  • ZOS_GinaBruno
    ZOS_GinaBruno
    Community Manager
    exeeter702 wrote: »
    Sorry guys, don't want to give you excuses for keeping you all hanging, so let's just get to the meat of the post:

    We do have some additional fixes going into Monday’s PC incremental patch, and are also working toward implementing these fixes on console for next week’s update as well. Just to make sure we’re all on the same page, below are a couple examples of the issues we’re tracking:
    1. Player A sends a group invite to Player B. Player B accepts the group invite. Player A doesn’t see that Player B has joined the group, but both players are still essentially grouped.
      • This was partially fixed in PC patch 2.5.6, and we’ll have additional fixes in 2.5.7. You can try going to a different zone or relogging to see if that helps you in the meantime.
    2. Player A sends a group invite to Player B. Player B accepts the group invite. Neither player is placed into a group.
      • This is largely an issue with the group leader; the game believes you’re the leader of a group, but in reality, you’re not. This will also be addressed in 2.5.7.
    Note that these issues are also likely impacting groups forming through the Grouping Tool in situations where groups appear to be formed, but are immediately disbanded and hit with the 15 minute debuff.

    Until these fixes are published next week, make sure you leave or disband your current group before logging off, especially if you’re the group leader. This will help ensure you won’t get stuck in a state where you cannot join future groups. If you’re already in a state where you cannot join a group, this should be remedied on Monday with the new patch.

    So just to be clear, do you guys feel the issues you have mentioned are directly effecting the grouping tool in the form of queues taking sinply not poping after multiple hours of waiting?

    It's not likely, no, but we are actively investigating the cause for the long queue times. It may be as simple as not enough players using it for the specific dungeon you're trying to run, but it may be something else. We'll let you know if we hear anything more definitive.
    Gina Bruno
    Principal Creator Engagement Manager
    Dev Tracker | Service Alerts | ESO Twitter | My Twitter
    Staff Post
  • vyndral13preub18_ESO
    vyndral13preub18_ESO
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    Guess it is the we don't know. So much for the remaining positive. Been broken since DB launched, and we don't know why yet. Fantastic.

    I would encourage your team to try it during prime time. That seems to be when it is going haywire the most. Which seems to run counter to the idea that it would be a fewer people problem... Since people can get a dungeon when there are in fact fewer people playing...

    Or I'm sure you have seen the post from people taking 4 people and filling all the roles and all queuing seperate and as prime time approaches the successful find time gets larger and larger until it stops finding within an hour. How can 4 people filling all the roles ever have to wait at all? Even if no one else was in the queue they should at least see each other.

    Anyway hopefully we get somewhere. I really enjoy the random dungeon finder. It is one of my favorite parts of the game. So I Would like to see something most people consider a pretty standard mmo feature working properly.

    Now I'm going to go drink myself to sleep. Warm milk. It makes me sleepy.

    Maybe we will get lucky and we will accidently fix it when trying to fix grouping.
    Edited by vyndral13preub18_ESO on August 15, 2016 10:35AM
  • Synfaer
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    exeeter702 wrote: »
    Sorry guys, don't want to give you excuses for keeping you all hanging, so let's just get to the meat of the post:

    We do have some additional fixes going into Monday’s PC incremental patch, and are also working toward implementing these fixes on console for next week’s update as well. Just to make sure we’re all on the same page, below are a couple examples of the issues we’re tracking:
    1. Player A sends a group invite to Player B. Player B accepts the group invite. Player A doesn’t see that Player B has joined the group, but both players are still essentially grouped.
      • This was partially fixed in PC patch 2.5.6, and we’ll have additional fixes in 2.5.7. You can try going to a different zone or relogging to see if that helps you in the meantime.
    2. Player A sends a group invite to Player B. Player B accepts the group invite. Neither player is placed into a group.
      • This is largely an issue with the group leader; the game believes you’re the leader of a group, but in reality, you’re not. This will also be addressed in 2.5.7.
    Note that these issues are also likely impacting groups forming through the Grouping Tool in situations where groups appear to be formed, but are immediately disbanded and hit with the 15 minute debuff.

    Until these fixes are published next week, make sure you leave or disband your current group before logging off, especially if you’re the group leader. This will help ensure you won’t get stuck in a state where you cannot join future groups. If you’re already in a state where you cannot join a group, this should be remedied on Monday with the new patch.

    So just to be clear, do you guys feel the issues you have mentioned are directly effecting the grouping tool in the form of queues taking sinply not poping after multiple hours of waiting?

    It's not likely, no, but we are actively investigating the cause for the long queue times. It may be as simple as not enough players using it for the specific dungeon you're trying to run, but it may be something else. We'll let you know if we hear anything more definitive.

    If its of any use, myself & 3 other guild members did a test and joined the group finder for a normal random dungeon as a tank, healer and 2 dps. We queued separately, not as a group.
    We were still waiting for a dungeon to pop 40 minutes later.
    We did this test 3 days ago at 10pm AEST (aussie eastern std time) and all of us have ESO+ subs.
    Also we had 2 Nords, A Khajiit and an Argonian....just in case is a racial exclusion thing ;)

    I have also queued for a total of about 6 hours over the past 4 days as tank for a random normal dungeon and have not had 1 dungeon pop. Before the SoH DLC, queues would rarely be for more than 15 minutes using the same criteria.

  • Tanis-Stormbinder
    Tanis-Stormbinder
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    Player A invites player B to group, but player A can't see player B in group. this happen twice to me, quick fix for me was to reload the UI
  • DeadDealer
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    can anyone confirm its the same after patch of today?
  • MissBizz
    MissBizz
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    exeeter702 wrote: »
    Sorry guys, don't want to give you excuses for keeping you all hanging, so let's just get to the meat of the post:

    We do have some additional fixes going into Monday’s PC incremental patch, and are also working toward implementing these fixes on console for next week’s update as well. Just to make sure we’re all on the same page, below are a couple examples of the issues we’re tracking:
    1. Player A sends a group invite to Player B. Player B accepts the group invite. Player A doesn’t see that Player B has joined the group, but both players are still essentially grouped.
      • This was partially fixed in PC patch 2.5.6, and we’ll have additional fixes in 2.5.7. You can try going to a different zone or relogging to see if that helps you in the meantime.
    2. Player A sends a group invite to Player B. Player B accepts the group invite. Neither player is placed into a group.
      • This is largely an issue with the group leader; the game believes you’re the leader of a group, but in reality, you’re not. This will also be addressed in 2.5.7.
    Note that these issues are also likely impacting groups forming through the Grouping Tool in situations where groups appear to be formed, but are immediately disbanded and hit with the 15 minute debuff.

    Until these fixes are published next week, make sure you leave or disband your current group before logging off, especially if you’re the group leader. This will help ensure you won’t get stuck in a state where you cannot join future groups. If you’re already in a state where you cannot join a group, this should be remedied on Monday with the new patch.

    So just to be clear, do you guys feel the issues you have mentioned are directly effecting the grouping tool in the form of queues taking sinply not poping after multiple hours of waiting?

    It's not likely, no, but we are actively investigating the cause for the long queue times. It may be as simple as not enough players using it for the specific dungeon you're trying to run, but it may be something else. We'll let you know if we hear anything more definitive.

    This is very unfortunate, I was hoping that the group finder was also getting fixed. I (as I think many others) were under the impression that fixing included the group finder. Hopefully we will see it fixed before the next DLC, or else that will be 3 DLC's it's not working right for.
    Lone Wolf HelpFor the solo players who know, sometimes you just need a hand.PC | NA | AD-DC-EP | Discord
  • bunnytrix
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    Another week, another patch and still the grouping problems and grouping tool have not been fixed.
    It is exactly the same today as before the patch. Nothing has been "fixed."
    Another bunch of lies in the patch notes and another bunch of excuses above.
    Yet no fixes and no information on when we can expect to form groups without all the problems.

    Stop lying. Stop making excuses.
    Fix it.
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