The Elder Scrolls Online

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What the hell?

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Llyw
Llyw
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I am trying to cancel my membership and could not find a cancel button, so I do a search and get



PC/Mac accounts



To cancel your ESO Plus membership on a PC/Mac account, you should log into your The Elder Scrolls Online: Tamriel Unlimited account here, and access the My Account page.

You can remove your ESO Plus membership by clicking on the Manage Membership button on the right, and selecting Cancel Membership.

So I go to account summery click Manage Membership.

Manage Membership

there I see.

1.Select Membership 2.Billing Address


Elder Scrolls Online

Member Since November 21, 2013

Account Status

Active - ESO Plus™ Recurring
That's all no cancel button, no info under billing address. ZOS what did you change and how do I now cancel membership?

  • Thealteregoroman
    Thealteregoroman
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    You can't.
    ****Master Healer...****
  • ThePaleItalian
    ThePaleItalian
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    ESO For life. I think its part of the illuminati
    Conan, what is good in life?
    Crush your enemies. See them driven before you. Hear the lamentations of their women.

    PS4 Screen Name: The_Pale_Italian
    ZweiHandler - Orc DK Tank
    Solstice StormHaven - Magika Sorc
    Oba Nobanaga - Stam NB
  • Llyw
    Llyw
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    Its worse then I though. I sent a ticket to try to resolve this and got Chet.

    Response By (Chet) (08/11/2016 05:14 PM)


    Greetings,

    Thank you for contacting The Elder Scrolls Online team.

    I will be escalating your ticket to our specialized team to assist you further with your issue. They will be in touch once they have reviewed your incident.

    Thank you for your patience in the meantime.

    Warm Regards,
    The Elder Scrolls Online Team

    Now I'm really concerned(if Chet is involved) and am thinking about talking to my credit union to prevent charges to my account since it looks like ZOS high standard of customer service and support(yes sarcasm here) is at work here.
  • Armitas
    Armitas
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    You can check in anytime you like, but you can never leave.
    Retired.
    Nord mDK
  • Robbmrp
    Robbmrp
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    The Cancel ESO + button can be obtained from buying it in the Crown Store.....
    NA Server - Kildair
  • tryia3b14a_ESO
    tryia3b14a_ESO
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    Wtf. I just looked in to this myself. Before under the manage membership options there were different subscription plans, one of them being to cancel ESO+, now there's nothing. It's just blank...

  • Miszou
    Miszou
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    Hail Sithis.
  • GivvumBoane
    GivvumBoane
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    Blood in, blood out
    All hail the prophet that is Mike Judge, for his Idiocracy prophecy is near fruition.
  • Ep1kMalware
    Ep1kMalware
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    Armitas wrote: »
    You can check in anytime you like, but you can never leave.

    love that song
  • Rayya_Blackheart
    Rayya_Blackheart
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    Yeah, I'd contact your financial institution and let them know what's up. They can note your account and reverse charges if it still goes through then.
    PC NA Rayya Blackheart pitiful DPS NB CP160
    PC NA Phaedra Phoenix beast mode Templar Healer CP160
    PC NA lvl6 Mudcrab
  • GivvumBoane
    GivvumBoane
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    Ep1kMalware wrote: »
    Armitas wrote: »
    You can check in anytime you like, but you can never leave.

    love that song

    Only it was, "You can check out anytime you like, but you can never leave." Hotel California
    All hail the prophet that is Mike Judge, for his Idiocracy prophecy is near fruition.
  • Hekaterin
    Hekaterin
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    Was already discusses in this thread - https://forums.elderscrollsonline.com/en/discussion/comment/3256225#Comment_3256225 and zos saying it will be fixed "within a say"... hope so
  • nick59349b14_ESO
    nick59349b14_ESO
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    Incompetence at its best. First the dungeon finder now the cancel button...
  • SleepyTroll
    SleepyTroll
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    Can't you just cancel your recurring payment? Then due the rest of your eso pluss time before they let you go?
  • Massive_Stain
    Massive_Stain
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    Llyw wrote: »
    Its worse then I though. I sent a ticket to try to resolve this and got Chet.

    Response By (Chet) (08/11/2016 05:14 PM)


    Greetings,

    Thank you for contacting The Elder Scrolls Online team.

    I will be escalating your ticket to our specialized team to assist you further with your issue. They will be in touch once they have reviewed your incident.

    Thank you for your patience in the meantime.

    Warm Regards,
    The Elder Scrolls Online Team

    Now I'm really concerned(if Chet is involved) and am thinking about talking to my credit union to prevent charges to my account since it looks like ZOS high standard of customer service and support(yes sarcasm here) is at work here.
    Llyw wrote: »
    Its worse then I though. I sent a ticket to try to resolve this and got Chet.

    Response By (Chet) (08/11/2016 05:14 PM)


    Greetings,

    Thank you for contacting The Elder Scrolls Online team.

    I will be escalating your ticket to our specialized team to assist you further with your issue. They will be in touch once they have reviewed your incident.

    Thank you for your patience in the meantime.

    Warm Regards,
    The Elder Scrolls Online Team

    Now I'm really concerned(if Chet is involved) and am thinking about talking to my credit union to prevent charges to my account since it looks like ZOS high standard of customer service and support(yes sarcasm here) is at work here.

    Hahahahahahahahahahahahaha
    PC: CP 1200+ DroDest, Bringer of light
    PS4: CP 1500+ Dro Dest, SoTN, Bringer of light, CragHMs, EoF, IR, TTT
    Xbox: CP 450 Fungal Grotto 1 HM
  • NovaShadow
    NovaShadow
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    Yep, they've removed the cancel option.

    That's pathetic.
    PC NA - EPHS
  • MisterBigglesworth
    MisterBigglesworth
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    Also missing is the option to setup a subscription in the first place.
    Rest assured this problem will be given PRIORITY ONE status!
    Edited by MisterBigglesworth on August 12, 2016 2:22AM
    Really we do it without like, the musical instruments. This is the only musical: the mouth. And hopefully the brain attached to the mouth. Right? The brain, more important than the mouth, is the brain. The brain is much more important.
  • Ch4mpTW
    Ch4mpTW
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    Bruh! I just noticed this too. WTF is this!? Is ZOS serious? Let me tag some people in here. @ZOS_GinaBruno @ZOS_JessicaFolsom @ZOS_KaiSchober
  • JamieAubrey
    JamieAubrey
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    Did you read the T+S ?

    Section 12: Subsection 2: Paragraph 4: Line One

    Once you buy an Elder Scrolls Online Membership you are bound for life

    Or something to those effects
  • Avenias
    Avenias
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    Idk what to say but to just face palm.
  • Vaoh
    Vaoh
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    I play on PS4.

    My membership is cancelled as soon as there isn't $14.99 or more in my PSN wallet for them to take in exchange for the Sub. If I want to cancel, I don't add money to my wallet. Nothing they can do :)
  • XHandsomexJackX
    XHandsomexJackX
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    Hmm... if your using a bank debit card I guess you can go to the bank and request a new card or tell them to block transactions from eso. Either will work.
    "You may quote me."
  • Mojmir
    Mojmir
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    Shady as ***
  • Afafrenferr
    Afafrenferr
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    I see a lot of angry console threads.... Stop-loss maybe?
    PC/NA
  • altemriel
    altemriel
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    Ch4mpTW wrote: »
    Bruh! I just noticed this too. WTF is this!? Is ZOS serious? Let me tag some people in here. @ZOS_GinaBruno @ZOS_JessicaFolsom @ZOS_KaiSchober

    oh yeah, what da ... iz dat??
  • Garldeen
    Garldeen
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    I can foresee some angry people if their 3 or 6 month sub renews because the owner hasn't been able to cancel it
  • Avenias
    Avenias
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    wonkydog wrote: »
    I can foresee some angry people if their 3 or 6 month sub renews because the owner hasn't been able to cancel it

    In other games u can ask for a refund if a long duration sub just started and u want to cancel it. Its usually within a couple of days after it triggers.
  • Garldeen
    Garldeen
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    Avenias wrote: »
    wonkydog wrote: »
    I can foresee some angry people if their 3 or 6 month sub renews because the owner hasn't been able to cancel it

    In other games u can ask for a refund if a long duration sub just started and u want to cancel it. Its usually within a couple of days after it triggers.

    I've not checked the TOS in this game but it would be very shady if they wouldn't refund people for subs they cannot cancel
  • Avenias
    Avenias
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    wonkydog wrote: »
    Avenias wrote: »
    wonkydog wrote: »
    I can foresee some angry people if their 3 or 6 month sub renews because the owner hasn't been able to cancel it

    In other games u can ask for a refund if a long duration sub just started and u want to cancel it. Its usually within a couple of days after it triggers.

    I've not checked the TOS in this game but it would be very shady if they wouldn't refund people for subs they cannot cancel

    I had a recurring sub in another game and after it triggered, i contacted their cs and they cancelled it plus gave me a refund. That was a one month sub and i called them within 2 days.
  • Garldeen
    Garldeen
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    Avenias wrote: »
    wonkydog wrote: »
    Avenias wrote: »
    wonkydog wrote: »
    I can foresee some angry people if their 3 or 6 month sub renews because the owner hasn't been able to cancel it

    In other games u can ask for a refund if a long duration sub just started and u want to cancel it. Its usually within a couple of days after it triggers.

    I've not checked the TOS in this game but it would be very shady if they wouldn't refund people for subs they cannot cancel

    I had a recurring sub in another game and after it triggered, i contacted their cs and they cancelled it plus gave me a refund. That was a one month sub and i called them within 2 days.

    Other game support departments don't close tickets because they are too busy to answer them... :)

    Not saying they wouldn't refund, just wouldn't bet the mortgage on their ability to deal with the issue - if it occurred
    Edited by Garldeen on August 12, 2016 9:58AM
This discussion has been closed.