Still waiting for my SotH level 1 item to be replaced

Slammer99uk · August 2016

As title, two of my guildies got theirs last night, can I haz mine please? The said lvl 1 item is sitting in my bank being intimidated by all the CP160 items hanging out there

Is there a pattern to the replacements? The reason I ask is that their replacements were from a dungeon run the following evening from when mine dropped.

wayfarerx · August 2016

I got my replacements and they were all level 1 as well

Have not heard anything since.

idk · August 2016

Yea. The replacements are still level 1.

Runs · August 2016

Slammer99uk wrote: »

As title, two of my guildies got theirs last night, can I haz mine please? The said lvl 1 item is sitting in my bank being intimidated by all the CP160 items hanging out there

Is there a pattern to the replacements? The reason I ask is that their replacements were from a dungeon run the following evening from when mine dropped.

Pattern may have been them looking for the items in character inventory instead of in bank. Mine kept his in inventory and got replacement containers.

Those containers for me all had 160 gear... but

The unopened containers my other characters had still had lvl 1 gear in them

and no replacements were sent for those.

-edit- Thinking about it only one or two were opened, but I got 3 or 4 replacement containers... Maybe the replacement containers sent covered the ones I also hadn't opened yet(which were still lvl 1 items).

Pandorii · August 2016

Noob question: what is SotH?

ZOS_DaryaK · August 2016

Please be sure to submit a ticket to our support team so your item can be replaced.

@wayfarerx, did you submit a ticket, if so, what's the ticket number? Same for you @Giles.floydub17_ESO.

Runs · August 2016

ZOS_DaryaK wrote: »

Please be sure to submit a ticket to our support team so your item can be replaced.

Doing that is not worth the frustration of getting the response "We can not replace deconstructed or deleted items" which will just completely *** me off, as support has been known to do that for some people even though for others they don't. And that was the response they were giving people when Jessica originally told us to contact support to get the items replaced.

It was just easier and more stress free to decon the level 1's and accept the mats as reward.

wayfarerx · August 2016

ZOS_DaryaK wrote: »

wayfarerx, did you submit a ticket, if so, what's the ticket number?

I did not submit a ticket, was kinda drunk by the time I got around to opening those bags

I'll send a ticket tonight though.

idk · August 2016

@ZOS_DaryaK

My original ticket number from the reply email was 160801-003344

They did replace the item with another lvl 1 piece of gear. I've not taken any action since. This secondary situation is fairly wide spread.

Thx for any help you can provide.

fastolfv_ESO · August 2016

why does the entire player base need to submit a ticket for a reward everyone got that was incorrectly set to lvl 1? just send out another wave of properly lvled items

freespirit · August 2016

I got mine about 2 hours ago and it was CP160.

Slammer99uk · August 2016

ZOS_DaryaK wrote: »

Please be sure to submit a ticket to our support team so your item can be replaced.

@ZOS_DaryaK
Incident: 160809-002422 submitted - autobot reply has been replied to to say that "No the incident has not been resolved"

Now the waiting begins....

Vaoh · August 2016

I had misplaced two Legendary swords once. Submitted a ticket saying they were in my inventory and lost upon entering my bank (found them awhile later.... eight character issues

).

My response stated they couldn't replace deconstructed or deleted items. I hate these responses. Had my issue truly been legitimate I would've waited weeks

They're as terrible as Cyrodiil lag

Vaoh · August 2016

fastolfv_ESO wrote: »

why does the entire player base need to submit a ticket for a reward everyone got that was incorrectly set to lvl 1? just send out another wave of properly lvled items

Obviously too complicated.

They're sending people Lvl 1 set gear as compensation for their quest rewards giving Lvl 1 set gear....

Mojmir · August 2016

Honestly mine wasn't worth the headache either,the trait wasnt worth keeping.

DannyLV702 · August 2016

Pandorii wrote: »

Noob question: what is SotH?

@Pandorii it's the new dungeon dlc, which is out for PC, but not yet on console!

IamNoobee · August 2016

my lvl 1 items were replaced with lvl 1 items. and on top of that they also had crappier traits

. i just decon and give up

failkiwib16_ESO · August 2016

Pandorii wrote: »

Noob question: what is SotH?

@Pandorii it stands for Shadows of The Hist (name of DLC).

lardvader · August 2016

Hmmm I must have deconned and forgot about this thing. I have only done the New ones on main so have to pay attention for the next playthroughs.

Katinas · August 2016

I sent a /bug report in-game about a week ago. I believe the bug report number is 8292814 (this is the number I see when logged on to the Support page on the website). My items are yet to be restored.

ZOS_DaryaK · August 2016

Bug and feedback reports submitted from the game are not sent to the customer support team and do not get answered. When you need assistance, please be sure to select the "Ask for help" option.

@Slammer99uk your ticket is in the correct queue, they'll respond as soon as they can
@Katinas your ticket is also in the correct queue now.

Edited to add update: We're aware that some folks received level 1 items as replacements instead of the correct level items. We're working on getting those replaced.