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Login Issues (Timeout)

  • Elsonso
    Elsonso
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    Asata wrote: »
    Hm... new bug. Placing a custom destination on the map (that aqua colored square) is now invisible.
    Asata wrote: »
    Hm... new bug. Placing a custom destination on the map (that aqua colored square) is now invisible.

    Do you recall if that was working before the login outage?



    That has been that way for a while. Since before Update 11, intermittently. I am pretty sure it started after Dark Brotherhood. It has been on my list to see if there is an add on conflict somewhere that might be causing it. Something makes it start working again, too. I have not taken the time to understand that, either.

    (Edit: using a wayshrine seems to make it start working again, at least in limited testing)
    Edited by Elsonso on August 6, 2016 11:22PM
    XBox EU/NA:@ElsonsoJannus
    PC NA/EU: @Elsonso
    PSN NA/EU: @ElsonsoJannus
    Total in-game hours: 11321
    X/Twitter: ElsonsoJannus
  • Soleya
    Soleya
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    Game was working fine for awhile. I just switched characters and after a really long load screen, I get "Unable to connect to game server. Please make sure you a have a valid internet connection."

    3 more attempts and a restart and it's still doing this.
  • bottleofsyrup
    bottleofsyrup
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    Hey, just wanted to say that the clothing survey furrier traps are bugged again, and can be taken by other people.

    Noted and passing this along. Is anyone else also seeing this?

    Sorry to veer slightly off-topic, but I have an issue where the nodes for Blacksmithing Survey I in Wrothgar aren't showing. I even tried giving the survey to another character and still have the issue. Another character was also rewarded that same survey and had the issue, as well. I noticed some other players looking for it somewhat confused, but others appeared to be harvesting theirs with no issue. This all happened last night.

    Also, do you know if Monday's patch fixes the tier 10 surveys to only have tier 10 nodes? If not, many of us will have to stop doing equipment crafting writs.
  • Soleya
    Soleya
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    Game was working fine for awhile. I just switched characters and after a really long load screen, I get "Unable to connect to game server. Please make sure you a have a valid internet connection."

    3 more attempts and a restart and it's still doing this.

    Not just me. My wife can't connect either. She was booted, got back in and booted again. Guild chat was filled with others saying they were booted and there were rollbacks.
  • bottleofsyrup
    bottleofsyrup
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    Asata wrote: »
    Hm... new bug. Placing a custom destination on the map (that aqua colored square) is now invisible.
    Asata wrote: »
    Hm... new bug. Placing a custom destination on the map (that aqua colored square) is now invisible.

    Do you recall if that was working before the login outage?



    That has been that way for a while. Since before Update 11, intermittently. I am pretty sure it started after Dark Brotherhood. It has been on my list to see if there is an add on conflict somewhere that might be causing it. Something makes it start working again, too. I have not taken the time to understand that, either.

    (Edit: using a wayshrine seems to make it start working again, at least in limited testing)

    It's likely a conflict with Lorebooks. It's using some outdated Lib files. Here's the author of Votan's Fisherman's instructions: http://www.esoui.com/downloads/info918-VotansFisherman.html#comments
  • cjthibs
    cjthibs
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    cjthibs wrote: »
    cjthibs wrote: »
    cjthibs wrote: »
    cjthibs wrote: »
    Welp. Endlessly falling through the sky now...and I'm being told every second or so that I can't use /stuck.

    Were you in a Cyrodiil delve perchance?

    Scarp Keep in Orsinium actually.

    Hmm okay. Could you please submit a Support ticket and respond back with the number? One of our Support agents will move you character.

    I submitted one a little while ago, but didn't think to jot down the number. Is there a way to look it up that I'm missing?

    You should have gotten an auto generated email with the ticket number. If you don't see it, let us know.

    Didn't get the e-mail, so I did another.
    The number is 160806-003018.

    Still happening, still no e-mail.
    Is it possible my ticket didn't work?
  • Dark_Aether
    Dark_Aether
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    I was loading on my main crafter in Rawl'kha when the server went down and now I get infinite loading then an error message "Unable to connect to game server. Please make sure you have a valid internet connection" . All other characters work fine.
  • PainfulFAFA
    PainfulFAFA
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    Lucky me for spending the day at the beach and enjoying the view if you know wut i mean ;)
    PC NA
    Aztec | AZTEC | Ahztec | Aztehk | Master of Mnem
    MagDK | Magplar | Magward | Mageblade | Stamsorc

  • Zaldan
    Zaldan
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    cjthibs wrote: »
    cjthibs wrote: »
    cjthibs wrote: »
    cjthibs wrote: »
    cjthibs wrote: »
    Welp. Endlessly falling through the sky now...and I'm being told every second or so that I can't use /stuck.

    Were you in a Cyrodiil delve perchance?

    Scarp Keep in Orsinium actually.

    Hmm okay. Could you please submit a Support ticket and respond back with the number? One of our Support agents will move you character.

    I submitted one a little while ago, but didn't think to jot down the number. Is there a way to look it up that I'm missing?

    You should have gotten an auto generated email with the ticket number. If you don't see it, let us know.

    Didn't get the e-mail, so I did another.
    The number is 160806-003018.

    Still happening, still no e-mail.
    Is it possible my ticket didn't work?

    last ingame ticket I raised took 4 days to get an automated email response :(
    Dovie'andi se tovya sagain.
    Niidro tiid wah fusvok dirkah.

    aka.@Cuthceol
  • ZOS_JessicaFolsom
    ZOS_JessicaFolsom
    Community Manager
    Could those of you who are having trouble logging into certain characters on PC NA please reply with the affected character name(s)?
    Edited by ZOS_JessicaFolsom on August 7, 2016 12:18AM
    Jessica Folsom
    Associate Director of Community - ZeniMax Online Studios
    Facebook | Twitter | Twitch | Tumblr | Instagram | YouTube | Support
    Staff Post
  • Elsonso
    Elsonso
    ✭✭✭✭✭
    ✭✭✭✭✭
    Asata wrote: »
    Hm... new bug. Placing a custom destination on the map (that aqua colored square) is now invisible.
    Asata wrote: »
    Hm... new bug. Placing a custom destination on the map (that aqua colored square) is now invisible.

    Do you recall if that was working before the login outage?



    That has been that way for a while. Since before Update 11, intermittently. I am pretty sure it started after Dark Brotherhood. It has been on my list to see if there is an add on conflict somewhere that might be causing it. Something makes it start working again, too. I have not taken the time to understand that, either.

    (Edit: using a wayshrine seems to make it start working again, at least in limited testing)

    It's likely a conflict with Lorebooks. It's using some outdated Lib files. Here's the author of Votan's Fisherman's instructions: http://www.esoui.com/downloads/info918-VotansFisherman.html#comments

    While I don't doubt the possibility that it is an add on, it is not that one in my case. I don't use it. Possibly another one that is using outdated lib files.
    Edited by Elsonso on August 7, 2016 12:20AM
    XBox EU/NA:@ElsonsoJannus
    PC NA/EU: @Elsonso
    PSN NA/EU: @ElsonsoJannus
    Total in-game hours: 11321
    X/Twitter: ElsonsoJannus
  • Jazbay_Grape
    Jazbay_Grape
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    This game is absolutely unplayable on Xbox tonight. Constant disconnects. Ugh.
  • Soleya
    Soleya
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    Could those of you who are having trouble logging into certain characters on PC NA please reply with the affected character name(s)?

    My wife has been having issues with 2 of her characters.
    Riven Sylvain, Darien Morningstar. Her 3rd character she had issues with but can now get in on that one.

    I was having issues with my character Dayla Longbow. I was able to log into her after trying another character and then her again.

    Edit: After more switching, my wife could log into Darien.
    Edited by Soleya on August 7, 2016 12:32AM
  • ZOS_JessicaFolsom
    ZOS_JessicaFolsom
    Community Manager
    My wife has been having issues with 2 of her characters.
    Riven Sylvain, Darien Morningstar. Her 3rd character she had issues with but can now get in on that one.

    I was having issues with my character Dayla Longbow. I was able to log into her after trying another character and then her again.

    Edit: After more switching, my wife could log into Darien.

    Thanks for the details, @Slayer9292_ESO. Was your wife also able to successfully log into Riven after trying another character?

    Jessica Folsom
    Associate Director of Community - ZeniMax Online Studios
    Facebook | Twitter | Twitch | Tumblr | Instagram | YouTube | Support
    Staff Post
  • ZOS_JessicaFolsom
    ZOS_JessicaFolsom
    Community Manager
    This game is absolutely unplayable on Xbox tonight. Constant disconnects. Ugh.

    Very sorry to hear this, Jaz. :( There are a number of fixes and improvements coming to console with Update 11 that should fix or greatly reduce these types of issues.
    Jessica Folsom
    Associate Director of Community - ZeniMax Online Studios
    Facebook | Twitter | Twitch | Tumblr | Instagram | YouTube | Support
    Staff Post
  • Waseem
    Waseem
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    watching p00rn on the job
    Edited by Waseem on August 7, 2016 12:46AM
  • Soleya
    Soleya
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    My wife has been having issues with 2 of her characters.
    Riven Sylvain, Darien Morningstar. Her 3rd character she had issues with but can now get in on that one.

    I was having issues with my character Dayla Longbow. I was able to log into her after trying another character and then her again.

    Edit: After more switching, my wife could log into Darien.

    Thanks for the details, @Slayer9292_ESO. Was your wife also able to successfully log into Riven after trying another character?

    After more switches back and forth she finally got into Riven.
  • WldKarde
    WldKarde
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    Thanks for giving up your Saturday to keep us informed and to also taking the time to chat with us @ZOS_JessicaFolsom !!!

    You deserve this
    Gold_star.gif

    And same goes for all of the ZOS employees who helped get us back into our favorite game...

    You all are awesome :)

    We may be a unruly bunch to deal with...but we at least know when to say THANK YOU when you go above and beyond!

    Thanks again for giving up your Saturday just so we could play!


    WldKarde
    PC NA
    Characters formally known as Veteran 16:
    Wldkarde, Sir WldKarde , Lil-Miss WldKarde,
    Dame WldKarde Stamplar "Master Angler" "Main" ,
    Shady WldKarde, WldKarde"s Bacon, Jaded WldKarde,
    River Wldkarde
    18 Master Anglers so far
    "Dames and Sirs, take my advice, pull down your pants...and slide on the ice!" Slightly adjusted quote of Dr. Sidney Friedman from M*A*S*H
  • Nebthet78
    Nebthet78
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    Armitas wrote: »
    Jessica....Stop working and enjoy your weekend. You deserve the time off.

    Okay, stepping away for a bit now. ;)

    If anyone else is seeing that Clothier Survey issue again though, please let us know.

    Not having a clothing survey issue, but the new coffers that customer service sent out to replace the ones where people were getting Level 1 items, also contain Level 1 items. Three of my guildmates had this issue this evening too.
    Far too many characters to list any more.
  • Tevalaur
    Tevalaur
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    Sorry to veer slightly off-topic, but I have an issue where the nodes for Blacksmithing Survey I in Wrothgar aren't showing. I even tried giving the survey to another character and still have the issue. Another character was also rewarded that same survey and had the issue, as well. I noticed some other players looking for it somewhat confused, but others appeared to be harvesting theirs with no issue. This all happened last night.

    @bottleofsyrup - You might get together with the person that started this thread to see if you can identify why your characters aren't finding them.
    Edited by Tevalaur on August 7, 2016 1:17AM
    Is Uncle John's band calling you? Do you daydream about Sugar Magnolias? Is your favorite sunflower a China Cat? Tired of Truckin' alone to Terrapin Station? If so, share some Space with other hippies & deadheads in the guild Sunshine Daydream! Send a message in game (PC-NA) to Kaibeth for your invitation.
  • MidknightWolf
    MidknightWolf
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    Anyone else not getting into dungeons with the finder like me?
  • Jazbay_Grape
    Jazbay_Grape
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    This game is absolutely unplayable on Xbox tonight. Constant disconnects. Ugh.

    Very sorry to hear this, Jaz. :( There are a number of fixes and improvements coming to console with Update 11 that should fix or greatly reduce these types of issues.

    Hey, thanks for the update though.
  • LrdRahvin
    LrdRahvin
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    I got dumped too...

    Folks have been notified and are looking into the issue.

    You know you don't have to be here, right? ;)



    Please don't ban me! I couldn't help myself- it was too easy!!! :p
  • ZOS_GinaBruno
    ZOS_GinaBruno
    Community Manager
    Aww I missed all the fun!

    (not that server downtime is fun...)
    Gina Bruno
    Senior Creator Engagement Manager
    Dev Tracker | Service Alerts | ESO Twitter | My Twitter
    Staff Post
  • LrdRahvin
    LrdRahvin
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    Aww I missed all the fun!

    (not that server downtime is fun...)

    :'(
  • MidknightWolf
    MidknightWolf
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    @ZOS_GinaBruno

    We are still experiencing party bugs and the dungeon finder is not working on NA for us either.
  • Lumenn
    Lumenn
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    I have to admit I was impressed with the level of communication here during this. With my job I understand some of the reasons(every word said has the potential to be abused somehow as either a promise, threat, ridiculed etc) but a "crisis" was actually handled well. Definitely a huge step in the right direction. @ZOS_JessicaFolsom @ZOS_GinaBruno and the team thank you.
  • Dark_Aether
    Dark_Aether
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    Could those of you who are having trouble logging into certain characters on PC NA please reply with the affected character name(s)?

    I went on and played on my other characters for a while and I am now able to log into all of them no problem now.
  • WldKarde
    WldKarde
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    Aww I missed all the fun!

    (not that server downtime is fun...)

    True...but you've helped us through many a storm in the past ;)

    Now git back to raising that next Gen ESO player :)
    PC NA
    Characters formally known as Veteran 16:
    Wldkarde, Sir WldKarde , Lil-Miss WldKarde,
    Dame WldKarde Stamplar "Master Angler" "Main" ,
    Shady WldKarde, WldKarde"s Bacon, Jaded WldKarde,
    River Wldkarde
    18 Master Anglers so far
    "Dames and Sirs, take my advice, pull down your pants...and slide on the ice!" Slightly adjusted quote of Dr. Sidney Friedman from M*A*S*H
  • lonewolf26
    lonewolf26
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    lonewolf26 wrote: »
    Our team completed Cradle of Shadows on Veteran Hard Mode last night. Next we're trying for deathless.

    Good luck with getting Deathless! That's a tough one.
    Mission Accomplished. Now enjoying my new Spiderkth skin. :)
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