Maintenance for the week of September 15:
• PC/Mac: NA and EU megaservers for patch maintenance – September 15, 4:00AM EDT (8:00 UTC) - 9:00AM EDT (13:00 UTC)
• Xbox: NA and EU megaservers for patch maintenance – September 16, 6:00AM EDT (10:00 UTC) - 12:00PM EDT (16:00 UTC)
• PlayStation®: NA and EU megaservers for patch maintenance – September 16, 6:00AM EDT (10:00 UTC) - 12:00PM EDT (16:00 UTC)

Login Issues (Timeout)

  • SRIBES
    SRIBES
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    Passifest wrote: »
    Also the mail giving me the fixed level item for the sap and stone still gave me a level 1 item lmao.

    Really? :/ Sending you a PM.

    Is there a phone number I can call for account problems instead of email?
  • Taia
    Taia
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    Victus wrote: »
    Yikes bit of a rollback too :neutral:

    Yeah, some pretty significant rollbacks if you were playing before the crash. :#
  • ZOS_JessicaFolsom
    ZOS_JessicaFolsom
    Community Manager
    Asata wrote: »
    Hm... new bug. Placing a custom destination on the map (that aqua colored square) is now invisible.

    Do you recall if that was working before the login outage?
    Jessica Folsom
    Associate Director of Community - ZeniMax Online Studios
    Facebook | Twitter | Twitch | Tumblr | Instagram | YouTube | Support
    Staff Post
  • ZOS_JessicaFolsom
    ZOS_JessicaFolsom
    Community Manager
    SRIBES wrote: »
    Is there a phone number I can call for account problems instead of email?

    No, unfortunately our Support team is not available via phone. What problem are you experiencing?
    Jessica Folsom
    Associate Director of Community - ZeniMax Online Studios
    Facebook | Twitter | Twitch | Tumblr | Instagram | YouTube | Support
    Staff Post
  • Ilsabet
    Ilsabet
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    *sees "rollback"*

    *panics*

    *checks rare fish tracker, sees Yokudan Cod still registered*

    *un-panics*

    That fish, man...
  • Blumog
    Blumog
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    Greetings ZOS ppl... and thank you for taking care (you're awesome!) ;)
    My hands are still burning (way too much pvp) but well... new bandages on monday, lol.

    Have a great weekend! ESO time!!! :D
    Edited by Blumog on August 7, 2016 2:58AM
    "Your pain is the breaking of the shell that encloses your understanding." - Kahlil Gibran

    Keeper Blumoxith-Ei <> (EP Argonian - Healer / NB) <> ESO Plus <> NA-Server.
    Morimol <> (EP Wood Elf - DPS / Warden) <> ESO Plus <> EU-Server.
  • InfiniteGamer
    Victus wrote: »
    Yikes bit of a rollback too :neutral:

    Yeah it was a few minutes for me as well, but at least we can play again :)
  • Asata
    Asata
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    Asata wrote: »
    Hm... new bug. Placing a custom destination on the map (that aqua colored square) is now invisible.

    Do you recall if that was working before the login outage?

    It was but it seems to have corrected itself on its own now.
  • ZOS_JessicaFolsom
    ZOS_JessicaFolsom
    Community Manager
    Asata wrote: »
    Asata wrote: »
    Hm... new bug. Placing a custom destination on the map (that aqua colored square) is now invisible.

    Do you recall if that was working before the login outage?

    It was but it seems to have corrected itself on its own now.

    Okay, good. Might have been a result of everything spinning back up.
    Jessica Folsom
    Associate Director of Community - ZeniMax Online Studios
    Facebook | Twitter | Twitch | Tumblr | Instagram | YouTube | Support
    Staff Post
  • Epona222
    Epona222
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    Asata wrote: »
    Asata wrote: »
    Hm... new bug. Placing a custom destination on the map (that aqua colored square) is now invisible.

    Do you recall if that was working before the login outage?

    It was but it seems to have corrected itself on its own now.

    Interesting, when I first logged back in my costume (wedding dress dyed 2 shades of pink with the lace in atmoran bronze) was mostly invisible, but putting it away then putting it back on again made it work ok.
    GM - Ghost Sea Trading Co - NA PC

    Epona was a Romano-Celtic goddess dating back to around 1800 to 2000 years before computer games were invented.
  • jrodriguez
    jrodriguez
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    Thanks for the support and forum presences ZOS. Really appreciate all your hard work to make this awesome game!
  • Epona222
    Epona222
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    jrodriguez wrote: »
    Thanks for the support and forum presences ZOS. Really appreciate all your hard work to make this awesome game!

    Agreed, I know I sometimes have a bit of a moan about communication, but on this occasion the quick response on the forums was most welcome!
    GM - Ghost Sea Trading Co - NA PC

    Epona was a Romano-Celtic goddess dating back to around 1800 to 2000 years before computer games were invented.
  • Garldeen
    Garldeen
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    I agree too. I grumble in other threads about lack of communication so only seems right to say thanks and good job when we do get good service :)
  • MasterSpatula
    MasterSpatula
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    A bit more of a rollback than I expected, but c'est la vie.
    "A probable impossibility is preferable to an improbable possibility." - Aristotle
  • Elmour0Fudd
    Elmour0Fudd
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    well got back in to find i'd lost the 3 pieces i'd just collected and cost several soul gems am ch 110 ty for that
    Try Cat herding it's fun thay said you'll love it it's a good honest job........ bollock's you need Silverweave body armour to stop em fighting, but a stuffed mouse on a string can help!


    • Snarrffffff


    [/PC NA mainly dead Breton magic sorcerer b]

    https://1drv.ms/i/s!Alg5EQDPhr8CemxApWeDYYkydrc

    oh what fun
  • cjthibs
    cjthibs
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    Welp. Endlessly falling through the sky now...and I'm being told every second or so that I can't use /stuck.
  • ZOS_JessicaFolsom
    ZOS_JessicaFolsom
    Community Manager
    cjthibs wrote: »
    Welp. Endlessly falling through the sky now...and I'm being told every second or so that I can't use /stuck.

    Were you in a Cyrodiil delve perchance?
    Jessica Folsom
    Associate Director of Community - ZeniMax Online Studios
    Facebook | Twitter | Twitch | Tumblr | Instagram | YouTube | Support
    Staff Post
  • cjthibs
    cjthibs
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    cjthibs wrote: »
    Welp. Endlessly falling through the sky now...and I'm being told every second or so that I can't use /stuck.

    Were you in a Cyrodiil delve perchance?

    Scarp Keep in Orsinium actually.
  • ZOS_JessicaFolsom
    ZOS_JessicaFolsom
    Community Manager
    cjthibs wrote: »
    cjthibs wrote: »
    Welp. Endlessly falling through the sky now...and I'm being told every second or so that I can't use /stuck.

    Were you in a Cyrodiil delve perchance?

    Scarp Keep in Orsinium actually.

    Hmm okay. Could you please submit a Support ticket and respond back with the number? One of our Support agents will move you character.
    Jessica Folsom
    Associate Director of Community - ZeniMax Online Studios
    Facebook | Twitter | Twitch | Tumblr | Instagram | YouTube | Support
    Staff Post
  • Dolgubon
    Dolgubon
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    Hey, just wanted to say that the clothing survey furrier traps are bugged again, and can be taken by other people.
    Relthion: CP810 DK Tank - vMOL HM, vHOF HM, vAS HM, vCR +2
    Malorson: CP810 Mag Sorc - vMOL HM, vHOF, vAS HM

    Addons:
    Dolgubon's Lazy Writ Crafter
    Dolgubon's Lazy Set Crafter
  • cjthibs
    cjthibs
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    cjthibs wrote: »
    cjthibs wrote: »
    Welp. Endlessly falling through the sky now...and I'm being told every second or so that I can't use /stuck.

    Were you in a Cyrodiil delve perchance?

    Scarp Keep in Orsinium actually.

    Hmm okay. Could you please submit a Support ticket and respond back with the number? One of our Support agents will move you character.

    I submitted one a little while ago, but didn't think to jot down the number. Is there a way to look it up that I'm missing?
  • ZOS_JessicaFolsom
    ZOS_JessicaFolsom
    Community Manager
    Hey, just wanted to say that the clothing survey furrier traps are bugged again, and can be taken by other people.

    Noted and passing this along. Is anyone else also seeing this?
    Jessica Folsom
    Associate Director of Community - ZeniMax Online Studios
    Facebook | Twitter | Twitch | Tumblr | Instagram | YouTube | Support
    Staff Post
  • WyndStryke
    WyndStryke
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    Asata wrote: »
    Asata wrote: »
    Hm... new bug. Placing a custom destination on the map (that aqua colored square) is now invisible.

    Do you recall if that was working before the login outage?

    It was but it seems to have corrected itself on its own now.

    Okay, good. Might have been a result of everything spinning back up.


    Ironically I was getting this problem before the server went down, and after it came back up it's working.

    But it wasn't a major deal anyway - you can't see the destination marker on the map, but it does show up on the compass.
    Edited by WyndStryke on August 6, 2016 10:54PM
  • Epona222
    Epona222
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    cjthibs wrote: »
    cjthibs wrote: »
    cjthibs wrote: »
    Welp. Endlessly falling through the sky now...and I'm being told every second or so that I can't use /stuck.

    Were you in a Cyrodiil delve perchance?

    Scarp Keep in Orsinium actually.

    Hmm okay. Could you please submit a Support ticket and respond back with the number? One of our Support agents will move you character.

    I submitted one a little while ago, but didn't think to jot down the number. Is there a way to look it up that I'm missing?

    I'm not Jessica, but you may have a customer service auto-response in your email.
    GM - Ghost Sea Trading Co - NA PC

    Epona was a Romano-Celtic goddess dating back to around 1800 to 2000 years before computer games were invented.
  • ZOS_JessicaFolsom
    ZOS_JessicaFolsom
    Community Manager
    cjthibs wrote: »
    cjthibs wrote: »
    cjthibs wrote: »
    Welp. Endlessly falling through the sky now...and I'm being told every second or so that I can't use /stuck.

    Were you in a Cyrodiil delve perchance?

    Scarp Keep in Orsinium actually.

    Hmm okay. Could you please submit a Support ticket and respond back with the number? One of our Support agents will move you character.

    I submitted one a little while ago, but didn't think to jot down the number. Is there a way to look it up that I'm missing?

    You should have gotten an auto generated email with the ticket number. If you don't see it, let us know.
    Jessica Folsom
    Associate Director of Community - ZeniMax Online Studios
    Facebook | Twitter | Twitch | Tumblr | Instagram | YouTube | Support
    Staff Post
  • cjthibs
    cjthibs
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    cjthibs wrote: »
    cjthibs wrote: »
    cjthibs wrote: »
    Welp. Endlessly falling through the sky now...and I'm being told every second or so that I can't use /stuck.

    Were you in a Cyrodiil delve perchance?

    Scarp Keep in Orsinium actually.

    Hmm okay. Could you please submit a Support ticket and respond back with the number? One of our Support agents will move you character.

    I submitted one a little while ago, but didn't think to jot down the number. Is there a way to look it up that I'm missing?

    You should have gotten an auto generated email with the ticket number. If you don't see it, let us know.

    Didn't get the e-mail, so I did another.
    The number is 160806-003018.
  • baratron
    baratron
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    Friends and I have been theorycrafting on how to deal with the achievement for killing Kephidaen (sorry if I mangled her name) without lighting the braziers. Everything else we either think we can do, or have done it. Super pumped to have dungeon achievements to work on again, and kudos to the dungeon team on making two really fun ones! Oh, and Heem-Jas is one of my favorite NPCs for being Butt Monkey of the Year.

    How's your weekend going? Have you earned your Hist-Shadow title? :D

    Sleeping in, I remember what that was like before having my daughter. Now I wake up between 6 and 7AM to a foot in my face, a finger up my nose, or my hair being pulled. XD (Wouldn't trade it for anything, though.) Glad to hear you and others in this thread have already conquered Vet mode for both new dungeons and are having fun! Heem-Jas is pretty awesome. Some of us affectionately refer to her as the Argonian Stibbons. ;)
    Wait, Heem-Jas is female?!

    Oh dear. I don't know how I'm going to break this news to the gay friend who has a crush on him her.


    Guildmaster of the UESP Guild on the North American PC/Mac Server 2350+ CP & also found on the European PC/Mac Server 1700+ CP

    These characters are on both servers:
    Alix de Feu - Breton Templar Healer level 50
    Brings-His-Own-Forest - Argonian Warden Healer level 50
    Hrodulf Bearpaw - Nord Warden Bear Friend & identical twin of Bjornolfr level 50
    Jadisa al-Belkarth - Redguard Arcanist Damage Dealer level 50

    NA-only characters:
    Martin Draconis - Imperial Sorceror Healer (Aldmeri Dominion) level 50
    Arzhela Petit - Breton Dragonknight Healer (Daggerfall Covenant) level 50
    Bjornolfr Steel-Shaper - Nord Dragonknight Crafter (Ebonheart Pact) level 50 EAGERLY AWAITING HIS BEAR
    Verandis Bloodraven - Altmer Nightblade Healer & clone of Count Verandis Ravenwatch (Aldmeri Dominion) level 50
    Gethin Oakrun - Bosmer Nightblade Thief (Ebonheart Pact) level 50
  • ZOS_JessicaFolsom
    ZOS_JessicaFolsom
    Community Manager
    baratron wrote: »
    Oh dear. I don't know how I'm going to break this news to the gay friend who has a crush on him her.

    No, my mistake. I was getting him mixed up with Hides-the-Ashes. (Edited my comment to avoid further confusion.) Sorry!
    Edited by ZOS_JessicaFolsom on August 6, 2016 11:11PM
    Jessica Folsom
    Associate Director of Community - ZeniMax Online Studios
    Facebook | Twitter | Twitch | Tumblr | Instagram | YouTube | Support
    Staff Post
  • Armitas
    Armitas
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    Jessica....Stop working and enjoy your weekend. You deserve the time off. :)
    Edited by Armitas on August 6, 2016 11:17PM
    Retired.
    Nord mDK
  • ZOS_JessicaFolsom
    ZOS_JessicaFolsom
    Community Manager
    Armitas wrote: »
    Jessica....Stop working and enjoy your weekend. You deserve the time off.

    Okay, stepping away for a bit now. ;)

    If anyone else is seeing that Clothier Survey issue again though, please let us know.
    Jessica Folsom
    Associate Director of Community - ZeniMax Online Studios
    Facebook | Twitter | Twitch | Tumblr | Instagram | YouTube | Support
    Staff Post
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