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Unable to change account password for weeks.*HELP*

ChocolateFactory
Hi, i have forgotten my password due to not playing for months and so i got an email to reset it sent, once i enter my new password that (trust me) meets every requirement it says; "Your password could not be updated" every single time. I've tried sending a ticket and they have been no help, they have told me what other possible problems it could be but it isn't any of that. They seem incapable in fixing this problem as their only solution seems to be to send me a password reset email which i told them the problem is changing the password not receiving the emails to change my password, so once i click their password reset email and enter my email, the same thing happens. I was wondering if there is any chance you guys can fix this by possibly manually resetting my password if i provide proof of ownership, of something and soon hopefully because i have been dying to play this game for weeks but unable to do so. Thank you for your time.
  • ChocolateFactory
    Ticket - 160618-000355

    [edited to include ref information]
    Edited by ZOS_CoriJ on June 18, 2016 2:33PM
  • ZOS_CoriJ
    ZOS_CoriJ
    ✭✭✭✭✭
    So usually this actually happens when you're using a password that you've used before on your account. Can you try a new password and let us know if you're still having an issue?
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  • ChocolateFactory
    thank you so much for replying, yes i have tried about 20 different ones, problem still exists...
  • ZOS_DaryaK
    ZOS_DaryaK
    admin
    How long are the passwords you're trying to use? If they're very long, try limiting the password to 20 characters or less. If your passwords are short, please let me know.
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  • ChocolateFactory
    I've tried having 10-20 characters, it isn't too long or too short, thank you so much for helping me on this. I don't think the prob;em is the password though. It must be my account or something on your guys side, it seems no matter what i get the same error "Your password could not be updated."
  • ChocolateFactory
    Just wondering if it is possible you guys can tell me my password or manually reset it?
  • ZOS_DaryaK
    ZOS_DaryaK
    admin
    I'm sending you a PM.
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  • ChocolateFactory
    solved ty <3
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