Maintenance for the week of October 13:
· [COMPLETE] NA megaservers for maintenance – October 15, 4:00AM EDT (8:00 UTC) - 12:00PM EDT (16:00 UTC)
· [COMPLETE] EU megaservers for maintenance – October 15, 8:00 UTC (4:00AM EDT) - 16:00 UTC (12:00PM EDT)
· [COMPLETE] ESO Store and Account System for maintenance – October 15, 4:00AM EDT (8:00 UTC) - 12:00PM EDT (16:00 UTC)
· [COMPLETE] NA megaservers for maintenance – October 15, 4:00AM EDT (8:00 UTC) - 12:00PM EDT (16:00 UTC)
· [COMPLETE] EU megaservers for maintenance – October 15, 8:00 UTC (4:00AM EDT) - 16:00 UTC (12:00PM EDT)
· [COMPLETE] ESO Store and Account System for maintenance – October 15, 4:00AM EDT (8:00 UTC) - 12:00PM EDT (16:00 UTC)
DAMSEL IN DISTRESS. PLEASE HELP
TARAFRAKA
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@ZOS_DaryaK
My eso plus is gone. No its not expired. It shows as active on everything else. I submitted a ticket and got no response. I can't do the runs with my guild because I can't go in the area.
I've already called Microsoft and they said it is NOT on their end. The xbone servers are fine. I followed your instructions from another post and it is still not working.
We have had this night planned all week and I as the gm will have to sit out if you can't fix this.
My ticket number is 160618 005116
I have ALREADY restarted and reset. I want my account fixed!
Edited by TARAFRAKA on June 20, 2016 12:59AM My eso plus is gone. No its not expired. It shows as active on everything else. I submitted a ticket and got no response. I can't do the runs with my guild because I can't go in the area.
I've already called Microsoft and they said it is NOT on their end. The xbone servers are fine. I followed your instructions from another post and it is still not working.
We have had this night planned all week and I as the gm will have to sit out if you can't fix this.
My ticket number is 160618 005116
I have ALREADY restarted and reset. I want my account fixed!
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TARAFRAKA✭✭✭✭✭Update. So my ticket has been marked solved even though my issue is CLEARLY not solved. Is this a joke? You guys got my money and I can't even play what I paid for! Why can't I get some customer service?0
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ThulsaDoomDC✭✭✭Hey man, not saying it's a viable excuse bUT you'll probably have to wait for a response til tomorrow. When I needed support it took 2 days. Sucks about your eso plus being gone.XBOX NA - mDK CP 488
Better Dead Than Red0 -
TARAFRAKA✭✭✭✭✭I'm a woman but I get that. What I don't get is I guarantee they won't respond unless this becomes a bigger deal.0
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TARAFRAKA✭✭✭✭✭So I got an email response. It was an automated customer service survey. They don't want me to take that survey believe me. Can I please get some assistance? !0
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SolarCat02✭✭✭✭✭So I got an email response. It was an automated customer service survey. They don't want me to take that survey believe me. Can I please get some assistance? !
The surveys are taken just as seriously as the tickets, in my experience.
Nobody reads either one.Why be normal when you can be better?
Elissandra Ravenwing, Magicka Dragonknight Healer
Lady Kalila, Stamina Templar DPS
Stands-in-Danger, Nightblade Saptank
Zalarah, Stamina Dragonknight DPS0 -
TARAFRAKA✭✭✭✭✭Ouch. I finally got a response and they told me they can't see any transaction records even though I attached them...so they can't do anything and they closed my ticket. I ended calling Microsoft and having my money refunded. This company has the worst service I've ever seen besides Comcast.0
