Using Quest Items by Pressing E is Broken. The Initiate Quest is not working.

Taisynn · June 2016

Edit: This bug can be bypassed by going into inventory, going to the quest items tab, right clicking the quest item, and pressing 'use.' I have changed this thread title to reflect the fact the E trigger is broken. Please keep this thread alive and remind ZOS to fix this. Continue to send tickets in for every quest you encounter that is broken like this, and link support to this thread so they can start telling people about this work around.

Original Post inside Spoiler:

I want them to fix The Initiate quest. I've sent in multiple tickets that this major quest in Cadwell's Silver storyline is broken. But ZOS keeps closing my ticket, even though I've done everything they've asked (all the steps, including moving Elder Scrolls Online folder from Documents to Desktop) and reset my game. Still doesn't work, and I replied to my ticket to tell them that. Twice!

All I got is their survey... Until today when they FINALLY responded.

I'm super annoyed at their lack of response. I press E over and over again and she still doesn't drink the potion. (This is a major quest in the Ailikir Desert.)

I want to get Cadwell's done so I can get my motif and hat, but the quest is broken; and it couldn't be my addons or settings, because I moved my folder, restarted the game, ran it with the newly recreated folder and pure settings, and it STILL didn't work.

And I've canceled and retaken the quest three times. Nothing. ReloadedUI, changed zones, etc. This bug is entirely on their end.

@ZOS_JessicaFolsom

ConeOfSilence · June 2016

Thats a bummer, done the opening quest twice now no probs.

Taisynn · June 2016

ConeOfSilence wrote: »

Thats a bummer, done the opening quest twice now no probs.

This isn't the opening quest. It's Cadwell's Silver - the extended veteran quests where you go into the other faction territories.

Caligamy_ESO · June 2016

I ran into several bugged quests in Cadwell Gold on my DC char since DB release as well, supposedly fixed in this latest patch.. guess I'll check in on that.

Edit (for update) Nope, my quest is still bugged as well.. fun fun fun

Coatmagic · June 2016

I am trying to figure out what quest you are referring to because:

Required for Cadwell's Almana in Alik'r Desert

Sentinel — Investigate the Necromancers' plot in Sentinel.
Rise of the Dead: Investigate reports of the Withered Hand for King Fahara'jad.
The Impervious Vault: Stop the Withered Hand from raiding the Impervious Vault.

Tu'whacca's Throne — Stop Uwafa from raising the dead at Tu'whacca's Throne.
Tu'whacca's Breath: Help the Throne Keeper cleanse Tu'whacca's temple.
A Reckoning with Uwafa: Destroy the defiler of Tu'whacca's sacred grounds.

Tava's Blessing — Stop the Withered Hand plot at Tava's Blessing.
Alasan's Plot: Stop a powerful necromancer from becoming a lich.

Motalion Necropolis — Defeat Shiri and reclaim the final Ansei Ward.
Amputating the Hand: End the threat of the Withered Hand in Alik'r.

is all that is required for Caldwell's. I have main lined many an alt after having done every quest on my main, and have not run across any game breakers in the mandatories.

(I use http://www.uesp.net/wiki/Online:Cadwell's_Almanac exclusively for main lining.)

velocidad · June 2016

I recently have done this quest without any issue.

Just for the record, with this or any other "bugged" quest I usually follow this steps:

1- Be sure the quest is on the quest traker (use T untill the quest is marked)
2- Get out/in the quest zone or province if needed
3- leave quest and take again

Following this simple steps I've done several quest that at start seems to be bugged.

GrumpStump · June 2016

velocidad wrote: »

I recently have done this quest without any issue.

Just for the record, with this or any other "bugged" quest I usually follow this steps:

1- Be sure the quest is on the quest traker (use T untill the quest is marked)
2- Get out/in the quest zone or province if needed
3- leave quest and take again

Following this simple steps I've done several quest that at start seems to be bugged.

None of those actually help the quests that are bugged after DB. I've had problems with quite a few quests. Seems that using "E" on certain objectives just won't work. Support has been less than helpful.

GrumpStump

Epona222 · June 2016

Did you try opening your inventory and using the potion there? (It should be in the quest item tabs). Note that you will still have to be standing in the correct place at the camp.

Caligamy_ESO · June 2016

GrumpStump wrote: »

velocidad wrote: »

I recently have done this quest without any issue.

Just for the record, with this or any other "bugged" quest I usually follow this steps:

1- Be sure the quest is on the quest traker (use T untill the quest is marked)
2- Get out/in the quest zone or province if needed
3- leave quest and take again

Following this simple steps I've done several quest that at start seems to be bugged.

None of those actually help the quests that are bugged after DB. I've had problems with quite a few quests. Seems that using "E" on certain objectives just won't work. Support has been less than helpful.

GrumpStump

Like this one?

I've tried everything to complete this one, periodically checking back in on it over the past 1/2 week.

Disabled addons
reloaded game
logged off for a day and came back later
abandoned quest and restarted it... nothing works

No matter what the prompt to push E and search them never comes up.

phairdon · June 2016

Caligamy_ESO wrote: »

GrumpStump wrote: »

velocidad wrote: »

I recently have done this quest without any issue.

Just for the record, with this or any other "bugged" quest I usually follow this steps:

1- Be sure the quest is on the quest traker (use T untill the quest is marked)
2- Get out/in the quest zone or province if needed
3- leave quest and take again

Following this simple steps I've done several quest that at start seems to be bugged.

None of those actually help the quests that are bugged after DB. I've had problems with quite a few quests. Seems that using "E" on certain objectives just won't work. Support has been less than helpful.

GrumpStump

Like this one?

I've tried everything to complete this one, periodically checking back in on it over the past 1/2 week.

Disabled addons
reloaded game
logged off for a day and came back later
abandoned quest and restarted it... nothing works

No matter what the prompt to push E and search them never comes up.

There were problems in the past when the interact button did not work properly for various quests. Sometime you need to crouch to interact, stand back a certain distance or at an odd angle.

Darlon · June 2016

phairdon wrote: »

Caligamy_ESO wrote: »

GrumpStump wrote: »

velocidad wrote: »

I recently have done this quest without any issue.

Just for the record, with this or any other "bugged" quest I usually follow this steps:

1- Be sure the quest is on the quest traker (use T untill the quest is marked)
2- Get out/in the quest zone or province if needed
3- leave quest and take again

Following this simple steps I've done several quest that at start seems to be bugged.

None of those actually help the quests that are bugged after DB. I've had problems with quite a few quests. Seems that using "E" on certain objectives just won't work. Support has been less than helpful.

GrumpStump

Like this one?

I've tried everything to complete this one, periodically checking back in on it over the past 1/2 week.

Disabled addons
reloaded game
logged off for a day and came back later
abandoned quest and restarted it... nothing works

No matter what the prompt to push E and search them never comes up.

There were problems in the past when the interact button did not work properly for various quests. Sometime you need to crouch to interact, stand back a certain distance or at an odd angle.

The quest with Guars seen above in the image has been confirmed by ZOS to be broken... So those suggestions won't work...

ADarklore · June 2016

There are SEVERAL quests still bugged even after the patch. I was just doing "Serpent's Beacon" with my new alt and could not use the 'teleportation scroll'... it just would NOT work. Kept saying "item not yet ready" and no matter where I moved in that tower, pressing 'E' would not activate the scroll- the only way I got out was to jump out of the window and die, then res with soul gem. @ZOS_JessicaFolsom I am seriously getting frustrated with this game now, this has never happened before DB update, and I've run numerous alts through these quests. Now, since DB, so many quests that involve interactives are bugged, pressing 'E' doesn't activate the item... yet other players have no problem. Makes me wonder if this is somehow related to VR>CP conversion and if these quest interactives have some sort of 'level check' and it's failing because it cannot recognize the level. Just a thought.

Whatever it is, PLEASE PLEASE get the team assigned to this to go through EVERY quest that involves interactives and make sure they're working properly because clearly many of them out there still aren't working.

Epona222 · June 2016

ADarklore wrote: »

There are SEVERAL quests still bugged even after the patch. I was just doing "Serpent's Beacon" with my new alt and could not use the 'teleportation scroll'... it just would NOT work. Kept saying "item not yet ready" and no matter where I moved in that tower, pressing 'E' would not activate the scroll- the only way I got out was to jump out of the window and die, then res with soul gem. @ZOS_JessicaFolsom I am seriously getting frustrated with this game now, this has never happened before DB update, and I've run numerous alts through these quests. Now, since DB, so many quests that involve interactives are bugged, pressing 'E' doesn't activate the item... yet other players have no problem. Makes me wonder if this is somehow related to VR>CP conversion and if these quest interactives have some sort of 'level check' and it's failing because it cannot recognize the level. Just a thought.

Whatever it is, PLEASE PLEASE get the team assigned to this to go through EVERY quest that involves interactives and make sure they're working properly because clearly many of them out there still aren't working.

I did that quest yesterday, you are right that pressing E doesn't work. If you go into your inventory and use the teleport scroll from the inventory, it works.

The thing that is broken, for almost every quest that uses this type of activator, is that if the quest item is in your inventory, pressing E when prompted on screen will not work. Using the item from your inventory works.

@ZOS_JessicaFolsom - any chance of an indication that the devs know about this and intend to fix it? It has effectively broken many quests, and many players do not realise that some of these glitches can be worked around from the inventory UI (nor should they have to really, if prompted on screen to press E to do something, it ought to work).

ADarklore · June 2016

Epona222 wrote: »

ADarklore wrote: »

There are SEVERAL quests still bugged even after the patch. I was just doing "Serpent's Beacon" with my new alt and could not use the 'teleportation scroll'... it just would NOT work. Kept saying "item not yet ready" and no matter where I moved in that tower, pressing 'E' would not activate the scroll- the only way I got out was to jump out of the window and die, then res with soul gem. @ZOS_JessicaFolsom I am seriously getting frustrated with this game now, this has never happened before DB update, and I've run numerous alts through these quests. Now, since DB, so many quests that involve interactives are bugged, pressing 'E' doesn't activate the item... yet other players have no problem. Makes me wonder if this is somehow related to VR>CP conversion and if these quest interactives have some sort of 'level check' and it's failing because it cannot recognize the level. Just a thought.

Whatever it is, PLEASE PLEASE get the team assigned to this to go through EVERY quest that involves interactives and make sure they're working properly because clearly many of them out there still aren't working.

I did that quest yesterday, you are right that pressing E doesn't work. If you go into your inventory and use the teleport scroll from the inventory, it works.

The thing that is broken, for almost every quest that uses this type of activator, is that if the quest item is in your inventory, pressing E when prompted on screen will not work. Using the item from your inventory works.

@ZOS_JessicaFolsom - any chance of an indication that the devs know about this and intend to fix it? It has effectively broken many quests, and many players do not realise that some of these glitches can be worked around from the inventory UI (nor should they have to really, if prompted on screen to press E to do something, it ought to work).

Thank you for posting this... I was not aware that these things go into your inventory like that, never had to look there before; this information could have saved me a lot of time and angst. However, this is only a 'work-around' until the devs can get this issue resolved.

Epona222 · June 2016

ADarklore wrote: »

Epona222 wrote: »

ADarklore wrote: »

There are SEVERAL quests still bugged even after the patch. I was just doing "Serpent's Beacon" with my new alt and could not use the 'teleportation scroll'... it just would NOT work. Kept saying "item not yet ready" and no matter where I moved in that tower, pressing 'E' would not activate the scroll- the only way I got out was to jump out of the window and die, then res with soul gem. @ZOS_JessicaFolsom I am seriously getting frustrated with this game now, this has never happened before DB update, and I've run numerous alts through these quests. Now, since DB, so many quests that involve interactives are bugged, pressing 'E' doesn't activate the item... yet other players have no problem. Makes me wonder if this is somehow related to VR>CP conversion and if these quest interactives have some sort of 'level check' and it's failing because it cannot recognize the level. Just a thought.

Whatever it is, PLEASE PLEASE get the team assigned to this to go through EVERY quest that involves interactives and make sure they're working properly because clearly many of them out there still aren't working.

I did that quest yesterday, you are right that pressing E doesn't work. If you go into your inventory and use the teleport scroll from the inventory, it works.

The thing that is broken, for almost every quest that uses this type of activator, is that if the quest item is in your inventory, pressing E when prompted on screen will not work. Using the item from your inventory works.

@ZOS_JessicaFolsom - any chance of an indication that the devs know about this and intend to fix it? It has effectively broken many quests, and many players do not realise that some of these glitches can be worked around from the inventory UI (nor should they have to really, if prompted on screen to press E to do something, it ought to work).

Thank you for posting this... I was not aware that these things go into your inventory like that, never had to look there before; this information could have saved me a lot of time and angst. However, this is only a 'work-around' until the devs can get this issue resolved.

No problem - sadly you're almost certain to come across other quests that are broken by this bug (I've come across 4 or 5 quests so far) before they get around to fixing it - in your inventory look for the quest items tab, in there you will find stuff like the teleport scroll you need for that quest and can use the item from the inventory, same way as you can use a consumable from inventory. You'll also find notes for any active quests (like the "Note from Jessen" for the FG quest) that you can read from that tab. The items disappear when the quest is completed, and nothing in that tab takes up an inventory slot.

Taisynn · June 2016

@Epona222 I will try using the potion from my inventory. You are suggesting better solutions than Customer Support did.

Thank you so much; I will try this as soon as I log in for the day.

Taisynn · June 2016

I am curious - what other quests are broken by the E trigger not working. We already have confirmed two do not work

magictucktuck · June 2016

Are u sure u just don't need to go in the tent by the sleeping rug to drink the potion?

Taisynn · June 2016

magictucktuck wrote: »

Are u sure u just don't need to go in the tent by the sleeping rug to drink the potion?

I was right there on it

Epona222 · June 2016

Taisynn wrote: »

I am curious - what other quests are broken by the E trigger not working. We already have confirmed two do not work

The one I first had trouble with that caused me to notice the issue, was the one at Pelin's Graveyard in Bangkorai - for one part of the quest you have to pour blessed water in 4 crypts. Normally you go into the crypt and near the bottom of the stairs you get the "Press E" message, pressing E pours the water - but it just wasn't working, I had to do all 4 via the inventory. The quest is called "The Walking Darkness" I think.

Then on another character I had issues with the quest at the South Beacon lighthouse in Auridon, quest name "The Serpent's Beacon" and started to realise there was a bit of a pattern about what wasn't working.

Also there was a thread right after the DB update dropped where someone was having a problem blowing the warhorn in "Keeper of Bones", the quest given by Dringoth in Grahtwood - that was before I had experienced any problems myself and I haven't actually tried the quest recently, but I wouldn't mind betting it's the same issue.

Taisynn · June 2016

Epona222 wrote: »

Taisynn wrote: »

I am curious - what other quests are broken by the E trigger not working. We already have confirmed two do not work

The one I first had trouble with that caused me to notice the issue, was the one at Pelin's Graveyard in Bangkorai - for one part of the quest you have to pour blessed water in 4 crypts. Normally you go into the crypt and near the bottom of the stairs you get the "Press E" message, pressing E pours the water - but it just wasn't working, I had to do all 4 via the inventory. The quest is called "The Walking Darkness" I think.

Then on another character I had issues with the quest at the South Beacon lighthouse in Auridon, quest name "The Serpent's Beacon" and started to realise there was a bit of a pattern about what wasn't working.

Also there was a thread right after the DB update dropped where someone was having a problem blowing the warhorn in "Keeper of Bones", the quest given by Dringoth in Grahtwood - that was before I had experienced any problems myself and I haven't actually tried the quest recently, but I wouldn't mind betting it's the same issue.

You are a life saver and a way better person to go to for support than ZOS customer service agents. They should hire you and fire them.

You fixed my quest; using it from inventory worked! It seems the E trigger is completely broken for these quests.

Press I (for inventory, go to quest tab, right click item, use for PC.)

GrumpStump · June 2016

Epona222 wrote: »

ADarklore wrote: »

There are SEVERAL quests still bugged even after the patch. I was just doing "Serpent's Beacon" with my new alt and could not use the 'teleportation scroll'... it just would NOT work. Kept saying "item not yet ready" and no matter where I moved in that tower, pressing 'E' would not activate the scroll- the only way I got out was to jump out of the window and die, then res with soul gem. @ZOS_JessicaFolsom I am seriously getting frustrated with this game now, this has never happened before DB update, and I've run numerous alts through these quests. Now, since DB, so many quests that involve interactives are bugged, pressing 'E' doesn't activate the item... yet other players have no problem. Makes me wonder if this is somehow related to VR>CP conversion and if these quest interactives have some sort of 'level check' and it's failing because it cannot recognize the level. Just a thought.

Whatever it is, PLEASE PLEASE get the team assigned to this to go through EVERY quest that involves interactives and make sure they're working properly because clearly many of them out there still aren't working.

I did that quest yesterday, you are right that pressing E doesn't work. If you go into your inventory and use the teleport scroll from the inventory, it works.

The thing that is broken, for almost every quest that uses this type of activator, is that if the quest item is in your inventory, pressing E when prompted on screen will not work. Using the item from your inventory works.

@ZOS_JessicaFolsom - any chance of an indication that the devs know about this and intend to fix it? It has effectively broken many quests, and many players do not realise that some of these glitches can be worked around from the inventory UI (nor should they have to really, if prompted on screen to press E to do something, it ought to work).

Thank you for this! I've finally been able to complete 4 different quests that had stalled because of this bug. You were far more help than support was. They were terrible this time. I've had good luck in the past with them, but this time they were very....snarky.

Thanks again!

GrumpStump

Taisynn · June 2016

GrumpStump wrote: »

Epona222 wrote: »

ADarklore wrote: »

There are SEVERAL quests still bugged even after the patch. I was just doing "Serpent's Beacon" with my new alt and could not use the 'teleportation scroll'... it just would NOT work. Kept saying "item not yet ready" and no matter where I moved in that tower, pressing 'E' would not activate the scroll- the only way I got out was to jump out of the window and die, then res with soul gem. @ZOS_JessicaFolsom I am seriously getting frustrated with this game now, this has never happened before DB update, and I've run numerous alts through these quests. Now, since DB, so many quests that involve interactives are bugged, pressing 'E' doesn't activate the item... yet other players have no problem. Makes me wonder if this is somehow related to VR>CP conversion and if these quest interactives have some sort of 'level check' and it's failing because it cannot recognize the level. Just a thought.

Whatever it is, PLEASE PLEASE get the team assigned to this to go through EVERY quest that involves interactives and make sure they're working properly because clearly many of them out there still aren't working.

I did that quest yesterday, you are right that pressing E doesn't work. If you go into your inventory and use the teleport scroll from the inventory, it works.

The thing that is broken, for almost every quest that uses this type of activator, is that if the quest item is in your inventory, pressing E when prompted on screen will not work. Using the item from your inventory works.

@ZOS_JessicaFolsom - any chance of an indication that the devs know about this and intend to fix it? It has effectively broken many quests, and many players do not realise that some of these glitches can be worked around from the inventory UI (nor should they have to really, if prompted on screen to press E to do something, it ought to work).

Thank you for this! I've finally been able to complete 4 different quests that had stalled because of this bug. You were far more help than support was. They were terrible this time. I've had good luck in the past with them, but this time they were very....snarky.

Thanks again!

GrumpStump

I have to agree... their support had me doing so many run arounds, like it was a problem on my end, but really it was theirs. I'm pretty sure eventually they would have had me reinstall before they even considered it was a problem with the E trigger on their programming. Absolutely ridiculous. It would have been a total waste of time.

@ZOS_JessicaFolsom @ZOS_GinaBruno Any chance you can relay this information to the right people? Support was entirely unhelpful in figuring out this go around. The issue is with the E trigger not using the quest's object, and people have to go into inventory, right click, and use it to continue their quests.

Taisynn · June 2016

Sigh, another vicitim of this really, really stupid bug... How many tickets and threads before this situation is fixed?

https://forums.elderscrollsonline.com/en/discussion/271342/cant-use-quest-items

hingarthuub17_ESO · September 2016

I've done this quest on several characters and have not had a problem until now. The potion won't activate, period. I've abandoned/retook the quest, /reloadui(ed), re-logged, disabled add-ons, repaired, .. you get the idea. Opening a support ticket was nothing short of useless as there was no hint of anything helpful there. I'm trying to complete Cadwell's gold on this character and am unable to move forward until this issue is resolved.

jmgrant44ub17_ESO · September 2016

Still broken.

malchior · October 2016

Hi OP

I had the same issue until a ZOS Support removed 'effects' on my character. I had the same issue on 2 other quests. My character had an immune to stun effect from previous quests that never got removed. And since my character did not die at all (not even once), it remained. The issue was fixed after it went to 3 different support staff. Apparently when you use E, the game 'stuns' you before initiating a different action, since my character had immunity to stun, it did not do anything.

The support staff, said, should I ever encounter the same issue, I have to kill my character to remove the effect.

Hope this helps you.

Taisynn wrote: »

Edit: This bug can be bypassed by going into inventory, going to the quest items tab, right clicking the quest item, and pressing 'use.' I have changed this thread title to reflect the fact the E trigger is broken. Please keep this thread alive and remind ZOS to fix this. Continue to send tickets in for every quest you encounter that is broken like this, and link support to this thread so they can start telling people about this work around.

Original Post inside Spoiler:
I want them to fix The Initiate quest. I've sent in multiple tickets that this major quest in Cadwell's Silver storyline is broken. But ZOS keeps closing my ticket, even though I've done everything they've asked (all the steps, including moving Elder Scrolls Online folder from Documents to Desktop) and reset my game. Still doesn't work, and I replied to my ticket to tell them that. Twice!

All I got is their survey... Until today when they FINALLY responded.

I'm super annoyed at their lack of response. I press E over and over again and she still doesn't drink the potion. (This is a major quest in the Ailikir Desert.)

I want to get Cadwell's done so I can get my motif and hat, but the quest is broken; and it couldn't be my addons or settings, because I moved my folder, restarted the game, ran it with the newly recreated folder and pure settings, and it STILL didn't work.

And I've canceled and retaken the quest three times. Nothing. ReloadedUI, changed zones, etc. This bug is entirely on their end.

@ZOS_JessicaFolsom