Need a better Customer Support Option

MikeB · May 2016

I submitted a ticket 2 weeks ago and have yet to receive a response that has anything to do with my ticket. I have received two responses and neither have come close to being helpful. I sent my ticket to support.elderscrollsonline.com as requested but Im asking for a better option. They don't seem to be able to see my account on these forums, so are unable to answer questions about it.

ZOS_DaryaK · May 2016

Hello MikeB, I am sorry the response you received did not seem relevant to your query. Please reply to that ticket to re-open it.

Beardimus · May 2016

On Xbox they have always been mega help full for me, I open the ticket in game, you get the automatic message then a follow up from an agent. Sometimes goes into my email junk folder.

NewBlacksmurf · May 2016

Did you Open the ticket in-game using Help -->submit a ticket?

If not, I'd suggest doing that first.
Also, did you link your Xbox live profile to the ZOS account per the first email they sent when you started playing the game?

The Elder Scrolls Online

Need a better Customer Support Option

Best Answer