Need a better Customer Support Option

MikeB

I submitted a ticket 2 weeks ago and have yet to receive a response that has anything to do with my ticket. I have received two responses and neither have come close to being helpful. I sent my ticket to support.elderscrollsonline.com as requested but Im asking for a better option. They don't seem to be able to see my account on these forums, so are unable to answer questions about it.

ZOS_DaryaK

Hello MikeB, I am sorry the response you received did not seem relevant to your query. Please reply to that ticket to re-open it.

Beardimus

On Xbox they have always been mega help full for me, I open the ticket in game, you get the automatic message then a follow up from an agent. Sometimes goes into my email junk folder.

NewBlacksmurf

Did you Open the ticket in-game using Help -->submit a ticket?

If not, I'd suggest doing that first.
Also, did you link your Xbox live profile to the ZOS account per the first email they sent when you started playing the game?