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Need a better Customer Support Option

MikeB
MikeB
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I submitted a ticket 2 weeks ago and have yet to receive a response that has anything to do with my ticket. I have received two responses and neither have come close to being helpful. I sent my ticket to support.elderscrollsonline.com as requested but Im asking for a better option. They don't seem to be able to see my account on these forums, so are unable to answer questions about it.

Best Answer

  • Beardimus
    Beardimus
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    On Xbox they have always been mega help full for me, I open the ticket in game, you get the automatic message then a follow up from an agent. Sometimes goes into my email junk folder.
    Xbox One | EU | EP
    Beardimus : VR16 Dunmer MagSorc [RIP MagDW 2015-2018]
    Emperor of Sotha Sil 02-2018 & Sheogorath 05-2019
    1st Emperor of Ravenwatch
    Alts - - for the Lolz
    Archimus : Bosmer Thief / Archer / Werewolf
    Orcimus : Fat drunk Orc battlefield 1st aider
    Scalimus - Argonian Sorc Healer / Pet master

    Fighting small scale with : The SAXON Guild
    Fighting with [PvP] : The Undaunted Wolves
    Trading Guilds : TradersOfNirn | FourSquareTraders

    Xbox One | NA | EP
    Bëardimus : L43 Dunmer Magsorc / BG
    Heals-With-Pets : VR16 Argonian Sorc PvP / BG Healer
    Nordimus : VR16 Stamsorc
    Beardimus le 13iem : L30 Dunmer Magsorc Icereach
  • NewBlacksmurf
    NewBlacksmurf
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    Did you Open the ticket in-game using Help -->submit a ticket?

    If not, I'd suggest doing that first.
    Also, did you link your Xbox live profile to the ZOS account per the first email they sent when you started playing the game?
    -PC (PTS)/Xbox One: NewBlacksmurf
    ~<{[50]}>~ looks better than *501
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