The issues related to Epic players logging in to the North American and European PC/Mac megaservers have been resolved at this time. If you continue to experience difficulties at login, please restart your client. Thank you for your patience!
Your coders simply aren't up to the task
Bam_Bam
✭✭✭✭✭
✭
✭
4 times (at least) during the last 2-3 weeks, the EU server has collapsed leaving people unable to play. Sound issues, supposedly corrected, still make the game hideous with many people having to play with the sound off. Lag and rubber-banding still seriously affecting the game to the point were an entire community (PvP) has been decimated, either taking a break from the game or playing something else.
ZOS - this is not good work. Many of us pay a subscription and are more than happy to do so. We realise that subscriptions help to support the development of the game. Only, the bugs are piling up.
I can appredciate that there must be a certain amount of loyalty to the staff, but this is a recurring issue and it's absolutely destroying player morale. An effective production manager should be on top of these problems and making the big decisions needed to get this fantastic game back on track.
People are paying in advance for a broken service. I would rather ZOS say "we are going to take the game offline for 7-14 days while we intensively address the issues that are impeding performance right across the game." - if you said that I would actually be happier because it would prove to me how invested you are in the game and the playerbase; the community. Having the server drop off and losing a days subscription is incredibly disheartening. The previous 3 times I've been [snip] happens!". But this repeateded failing - someone has to be called to account for this.
Either make the necessary changes and get in someone who knows how to fix the problem or take the server offline for a week or two and test, retest, retest, retest, until the game is stable and the performance issues minimised. You are happy to take our subscription, so give us a game we can be proud of again. I KNOW you can do it!
[Edit to remove censor bypass]
Edited by ZOS_GregoryV on April 13, 2016 6:57PM ZOS - this is not good work. Many of us pay a subscription and are more than happy to do so. We realise that subscriptions help to support the development of the game. Only, the bugs are piling up.
I can appredciate that there must be a certain amount of loyalty to the staff, but this is a recurring issue and it's absolutely destroying player morale. An effective production manager should be on top of these problems and making the big decisions needed to get this fantastic game back on track.
People are paying in advance for a broken service. I would rather ZOS say "we are going to take the game offline for 7-14 days while we intensively address the issues that are impeding performance right across the game." - if you said that I would actually be happier because it would prove to me how invested you are in the game and the playerbase; the community. Having the server drop off and losing a days subscription is incredibly disheartening. The previous 3 times I've been [snip] happens!". But this repeateded failing - someone has to be called to account for this.
Either make the necessary changes and get in someone who knows how to fix the problem or take the server offline for a week or two and test, retest, retest, retest, until the game is stable and the performance issues minimised. You are happy to take our subscription, so give us a game we can be proud of again. I KNOW you can do it!
[Edit to remove censor bypass]
Joined January 2014
PC EU - PvE & BGs & PvP (Vivec)
Grand Master Crafter
#DiscordHypeSquad
Stream
Lims Kragm'a
Bam Bam Bara
PC EU - PvE & BGs & PvP (Vivec)
Grand Master Crafter
#DiscordHypeSquad
Stream
Lims Kragm'a
Bam Bam Bara
76
-
Shader_Shibes✭✭✭✭✭
✭4 times (at least) during the last 2-3 weeks, the EU server has collapsed leaving people unable to play. Sound issues, supposedly corrected, still make the game hideous with many people having to play with the sound off. Lag and rubber-banding still seriously affecting the game to the point were an entire community (PvP) has been decimated, either taking a break from the game or playing something else.
ZOS - this is not good work. Many of us pay a subscription and are more than happy to do so. We realise that subscriptions help to support the development of the game. Only, the bugs are piling up.
I can appredciate that there must be a certain amount of loyalty to the staff, but this is a recurring issue and it's absolutely destroying player morale. An effective production manager should be on top of these problems and making the big decisions needed to get this fantastic game back on track.
People are paying in advance for a broken service. I would rather ZOS say "we are going to take the game offline for 7-14 days while we intensively address the issues that are impeding performance right across the game." - if you said that I would actually be happier because it would prove to me how invested you are in the game and the playerbase; the community. Having the server drop off and losing a days subscription is incredibly disheartening. The previous 3 times I've been "sh*t happens!". But this repeateded failing - someone has to be called to account for this.
Either make the necessary changes and get in someone who knows how to fix the problem or take the server offline for a week or two and test, retest, retest, retest, until the game is stable and the performance issues minimised. You are happy to take our subscription, so give us a game we can be proud of again. I KNOW you can do it!
Even if they do that, which i doubt very much, you just know somewhere down the line they are going to *** it up again, and we'll be back to square one.12 -
Bam_Bam✭✭✭✭✭
✭Shader_Shibes wrote: »
Even if they do that, which i doubt very much, you just know somewhere down the line they are going to *** it up again, and we'll be back to square one.
Oh, I know. I work as a manager for the retail customer services department of a bank in the UK. I know that if the software our teams use goes a bit wonky, I will temporarily stop the entire office and get it fixed, otherwise my teams are then trying to do their jobs with one hand tied behind their back. And then the customers may kick off because it affects them. Luckily it has never gotten to that stage because I will make big , tough decisions if I have to. And if it is to benefit the customers, then it is an absolute must.Joined January 2014
PC EU - PvE & BGs & PvP (Vivec)
Grand Master Crafter
#DiscordHypeSquad
Stream
Lims Kragm'a
Bam Bam Bara13 -
b92303008rwb17_ESO✭✭✭✭✭They have the best writers, audio and content designers as well as the worst coders and combat designers in the industey.
PvP team? PvP in ESO was dead a long time ago. When ws the last time Brian Wheeler made any major comment or announcment?30 -
Shader_Shibes✭✭✭✭✭
✭Shader_Shibes wrote: »
Even if they do that, which i doubt very much, you just know somewhere down the line they are going to *** it up again, and we'll be back to square one.
Oh, I know. I work as a manager for the retail customer services department of a bank in the UK. I know that if the software our teams use goes a bit wonky, I will temporarily stop the entire office and get it fixed, otherwise my teams are then trying to do their jobs with one hand tied behind their back. And then the customers may kick off because it affects them. Luckily it has never gotten to that stage because I will make big , tough decisions if I have to. And if it is to benefit the customers, then it is an absolute must.
Maybe ZOS should hire you as head of CS. You seem to have a better understanding than them what CS means.4 -
Universe✭✭✭✭✭
✭✭I wouldn't mind if they will take down the servers for a month if they would be able to fix the cyrodiil lag, performance issues, fps issue etc.Edited by Universe on April 13, 2016 11:42AMSome videos I recorded for fun: Main character:
PC EU main: Universe - AD magicka Sorcerer, Former Emperor, Grand Overlord, The Merciless, Trial Bosses Solo Champion
Top alts: Genius(stamina/sagicka Dragonknight) The Force(stamina Nightblade) and other chars.
PC NA main: The Magic - AD magicka Sorcerer
Started playing ESO in beta & early access
User_ID: Daedric_Prince5 -
iTzStevey✭✭✭It really is a shame, when the pvp in this game works properly it's the most fun I've ever had in a multiplayer environment. However the game is in a sad state. All thats left is the vicious proxy det zergs. 2.2 performance was MUCH better, let's hope they can improve things BEFORE dark brotherhood.9
-
Reykice✭✭✭✭✭They are most likely overworked plus nobody is testing anything.
We are the testers...
From launch we had bots taking over, duping and etc. Its what ruined the game and made sure it never grows, most people left due to one bug too many or lag or some exploit.
Now they don`t even bother and launch patches and DLC`s with known bugs they never fix but are "actively investigating" or "working on it". Yet nothing is fixed and stuff gets worse every day.
The only reason they can do it is because there are no laws yet about this kind of crap, if it were another type of product everyone would be getting full refunds and then they would care enough not to let it get this bad.25 -
Horker✭✭✭✭@FENGRUSH made this very clear about ZOS and how they DONT care for their customers in his last live review:
https://youtube.com/watch?v=IzFS4RKA5ucROSES ARE RED, VIOLETS ARE BLUE, TRINIMAC IS DEAD, MALACATH IS TRUE8 -
Sindala✭✭✭✭✭You have to remember that the F2P move was not agreed or welcomed by everyone on the team.
A majority left as they did not want to be associated with the kind of betrayal that Zos did to the then paying community.
Unfortunately these were mostly the original developers with the intimate knowledge of the coding ESO uses, they took that knowledge with them and the ones that were left were basically the interns or the ones that you wouldn't head-hunt.
You can tell this is true by every patch that's happened since F2P and the fact they cannot even keep the servers up for more than a week now without a cascade failure.
Soo much money......wasted.
Being First is not the prize, it just mean's everyone can stab you in the back.15 -
vontariel✭✭✭
This is certainly true.You have to remember that the F2P move was not agreed or welcomed by everyone on the team.
And this is not.A majority left as they did not want to be associated with the kind of betrayal that Zos did to the then paying community.
Life as game dev is not as bright and colourful as it seems. And while It would be beautiful if what you say is true reality is probably much darker.
There is popular saying in dev industry, that any task (even impossible ones) can be done by finite number of interns. But joking aside, i think biggest problems with game are not devs fault, but their higher-ups. They have way too much work to do.Unfortunately these were mostly the original developers with the intimate knowledge of the coding ESO uses, they took that knowledge with them and the ones that were left were basically the interns or the ones that you wouldn't head-hunt.
Since they post no info about that, we don't know what are the problems with servers. It could be their net code or it could be 3rd party issue with hosting service.You can tell this is true by every patch that's happened since F2P and the fact they cannot even keep the servers up for more than a week now without a cascade failure.
Most devs look at their work with pride, and want for it to be as good as possible. I'm sure same thing is at ZoS. I think source of problems and bugs is elsewhere...Soo much money......wasted.
9 -
Elsonso✭✭✭✭✭
✭✭✭✭✭4 times (at least) during the last 2-3 weeks, the EU server has collapsed leaving people unable to play. Sound issues, supposedly corrected, still make the game hideous with many people having to play with the sound off. Lag and rubber-banding still seriously affecting the game to the point were an entire community (PvP) has been decimated, either taking a break from the game or playing something else.
ZOS - this is not good work. Many of us pay a subscription and are more than happy to do so. We realise that subscriptions help to support the development of the game. Only, the bugs are piling up.
I can appredciate that there must be a certain amount of loyalty to the staff, but this is a recurring issue and it's absolutely destroying player morale. An effective production manager should be on top of these problems and making the big decisions needed to get this fantastic game back on track.
People are paying in advance for a broken service. I would rather ZOS say "we are going to take the game offline for 7-14 days while we intensively address the issues that are impeding performance right across the game." - if you said that I would actually be happier because it would prove to me how invested you are in the game and the playerbase; the community. Having the server drop off and losing a days subscription is incredibly disheartening. The previous 3 times I've been "sh*t happens!". But this repeateded failing - someone has to be called to account for this.
Either make the necessary changes and get in someone who knows how to fix the problem or take the server offline for a week or two and test, retest, retest, retest, until the game is stable and the performance issues minimised. You are happy to take our subscription, so give us a game we can be proud of again. I KNOW you can do it!
Just to be clear, mainly because it is not fair to anyone if things are too distorted, the EU server has been a target of DDoS attacks. I do not know if those continue, but they will certainly impact performance, can cause lag, probably rubberbanding as the server and client resync. When this is happening (or being mitigated) it can make it prone to disconnects (when they do not sync) and difficulty connecting. I am sure that the DDoS people want nothing more than to drive people away from the game.
While I am not saying this is the only cause of this, one does have to recognize that there are multiple factors involved here. Yes, there is "The Lag" problem, but on EU, any DDoS attack is going to make that much much worse.
The audio problems are not supposed to be corrected as of the 2.3.9 patch. At least, nothing they have said indicates that they are fixed. This looks to be one of those long term incremental fixes where they knock off a few things each patch. I mention this merely to remind people. For me, the audio fixes are more important than any lag or performance fixes, not to say it wouldn't be nice if the mobs I kill would stop standing there for 2-3 seconds before falling over dead. I want the audio fix as bad as anyone, but the patch notes don't say it is fixed.
In an even more personal note.. I am not paying in advance for anything. I am paying for what I am getting today. If people are treating ESO like some sort of investment, they need to think differently. The investment phase is far in the past.
XBox EU/NA:@ElsonsoJannus
PC NA/EU: @Elsonso
PSN NA/EU: @ElsonsoJannus
Total in-game hours: 11321
X/Twitter: ElsonsoJannus7 -
Garldeen✭✭✭✭Just to be clear, mainly because it is not fair to anyone if things are too distorted, the EU server has been a target of DDoS attacks. I do not know if those continue, but they will certainly impact performance, can cause lag, probably rubberbanding as the server and client resync. When this is happening (or being mitigated) it can make it prone to disconnects (when they do not sync) and difficulty connecting. I am sure that the DDoS people want nothing more than to drive people away from the game.
While I am not saying this is the only cause of this, one does have to recognize that there are multiple factors involved here. Yes, there is "The Lag" problem, but on EU, any DDoS attack is going to make that much much worse.
A lot of businesses get hit by DDOS attacks, supermarkets, online banks, Amazon etc. The difference here seems to be that they take action to try and stop it happening again. Here it appears that they wait it out and then ignore it until it happens again.
I host a number of websites and if my network was suffering from attacks this often then I would be looking for a new network manager or a new hosting provider. Probably both within hours of it happening for a second time in a short while12 -
NewBlacksmurf✭✭✭✭✭
✭✭✭✭✭so they are hiring....just gonna keep throwing that out there.
It seems they are taking actions to get the right talent
I've often seen a few postings over the last 3 years so....maybe its leadership hiring the wrong talent or maybe the environment is not conducive to the talent needed....like pay, work conditions and or products and support availability to get the job done right.
Its a group of ppl involved so as changes occur...maybe throw these postings out there so good folks come over.
https://jobs.zenimax.com/-PC (PTS)/Xbox One: NewBlacksmurf
~<{[50]}>~ looks better than *5012 -
Zheg✭✭✭✭✭
✭✭✭✭It's not just their coders, have you seen the gems that Wrobel and Wheeler produce as lead devs? Broken balance, band-aid fixes, neglect, poorly thought out changes, and zero communication.15 -
Titansteele✭✭✭✭✭Shader_Shibes wrote: »Shader_Shibes wrote: »
Even if they do that, which i doubt very much, you just know somewhere down the line they are going to *** it up again, and we'll be back to square one.
Oh, I know. I work as a manager for the retail customer services department of a bank in the UK. I know that if the software our teams use goes a bit wonky, I will temporarily stop the entire office and get it fixed, otherwise my teams are then trying to do their jobs with one hand tied behind their back. And then the customers may kick off because it affects them. Luckily it has never gotten to that stage because I will make big , tough decisions if I have to. And if it is to benefit the customers, then it is an absolute must.
Maybe ZOS should hire you as head of CS. You seem to have a better understanding than them what CS means.
Funny I have yet to encounter any UK bank that has good CS. That sounds like the kind of knee jerked reaction that is in no way in line with the severity of the issues at hand.
Guild Leader of The Twelve Knights, AD PVE, PVP and Trading Guild on the EU Mega Server
"That which does not kill us makes us stronger"2 -
Praeficere✭✭✭✭Don't think you can complain about PvP servers crashing with the decimation elite mega zerg running aroundThough the shadow has moved not,
A thousand miles I’ve passed –
Ageless as the mountains but forgetting not the past.
Are you Resolute?
PC EU Progression Guild1 -
Garldeen✭✭✭✭Titansteele wrote: »Funny I have yet to encounter any UK bank that has good CS. That sounds like the kind of knee jerked reaction that is in no way in line with the severity of the issues at hand.
Talking of banks, you think CS is bad here. Try getting the bank to change the name of your limited company on their system!!! after 3 months, and at least 100 man hours I gave up trying, so went and opened a new account at another bank in the correct name
1 -
Titansteele✭✭✭✭✭I 100% get and share the frustration around certain aspects of this game however for every 1 frustration there are 10 inspirations this game provides.
I have had more hours of enjoyment from this game than I care to count, I have had more than my moneys worth which for me says the coders have done a great job. What they have created is not perfect but saying they are not up to the task is ignorant at best.
Then using a bank as an example of a guiding light? Thats a vote for Trump right there.Guild Leader of The Twelve Knights, AD PVE, PVP and Trading Guild on the EU Mega Server
"That which does not kill us makes us stronger"3 -
Drishtan✭✭✭SO true they MUST OUTSOURCE THERE CODING!!!! No other explanation to how a game that has been out for 2 years and stil has bugs that have not been fixed or EVEN ADDRESSED for over a year!!!
WAY TO GO ZOS!!!!1 -
Pomaikai✭✭✭✭✭
✭I'm just curious which country ZOS has outsourced its coding to. It would certainly explain the lack of QA, as patches arrive at the last minute with no time to vet them, so they're just shoved out the door for us, their paying customers, to test.1 -
Autolycus✭✭✭✭✭
✭What?! I'm so surprised at this... and here I thought this whole time it was me not playing the game properly. You mean to tell me that crashing upon login every day for 4 weeks straight is not an intended feature? Where the hell have I been?!3 -
Garldeen✭✭✭✭What?! I'm so surprised at this... and here I thought this whole time it was me not playing the game properly. You mean to tell me that crashing upon login every day for 4 weeks straight is not an intended feature? Where the hell have I been?!
You must have got the special edition with bonus features5 -
Lysette✭✭✭✭✭
✭✭✭✭✭What?! I'm so surprised at this... and here I thought this whole time it was me not playing the game properly. You mean to tell me that crashing upon login every day for 4 weeks straight is not an intended feature? Where the hell have I been?!
You must have got the special edition with bonus features
Yeah, login bingo - which error code will it be next, do we have a winner yet?
1 -
Hurika✭✭✭✭Remember also that it's probably management deciding what gets resources - bugs from beta or new content that generates crown sales and income. Also they probably make the call to deploy with x number of "defects" to make a deadline, etc. I don't think the issue is solely with devs though.Edited by Hurika on April 13, 2016 3:23PM0
-
Sallington✭✭✭✭✭
✭✭✭✭PvP is borderline broken, and PvE is mediocre at best. Without the Elder Scrolls name behind it, this is a run of the mill F2P MMO at this point.Daggerfall Covenant
Sallington - Templar - Stormproof - Prefect II
Cobham - Sorcerer - Stormproof - First Sergeant II
Shallington - NightBlade - Lieutenant |
Balmorah - Templar - Sergeant ||10 -
Merlight✭✭✭✭✭
Thank you, made my day
So what exactly is stopping us from doing this?
Geometry.
Just ignore it!
EU ‣ Wabbajack nostalgic ‣ Blackwater Blade defender ‣ Kyne wanderer
The offspring of the root of all evil in ESO by DeanTheCat
Why ESO needs a monthly subscription
When an MMO is designed around a revenue model rather than around fun, it doesn’t have a long-term future. ― Richard A. Bartle
Their idea of transparent, at least when it comes to communication, bears a striking resemblance to a block of coal. ― lordrichter
... in the balance of power between the accountants and marketing types against the artists, developers and those who generally want to build and run a good game then that balance needs to always be in favour of the latter - because the former will drag the game into the ground for every last bean they can squeeze out of it. ― Santie Claws0 -
Egonieser✭✭✭✭✭
✭
The only reason they can do it is because there are no laws yet about this kind of crap, if it were another type of product everyone would be getting full refunds and then they would care enough not to let it get this bad.
There are in the UK now, and very recently passed (half a year ago iirc)
If ZoS was a UK company, they would get shut down or in some very major lawsuits ATM and forced (by law) to either issue refunds or fix the crap.
Corporate American ToS wouldn't work over here as there was a law specifically brought in place for DRM and digital goods in general so they can't do this crap over here and users are entitled to full refund or call the company out. Also ToS can't be made disregarding consumer rights, but instead have to follow government guidelines, instead of all this "We can do anything at any time without anybody's consent or permission and you as the user have no right to question us." Which is basically what most US based Publishers/Developers have in their ToS as there's no government law preventing it.
We as the consumers have purchased the right to play and access these services - so they as the service providers are obliged the services are running and smooth, or your money back. This should be brought in everywhere in the world considering we live in a digital age now - you would see that content and game quality would significantly improve as it would be required so by law.
Sometimes, I dream about...cheese...
Dermont - v16 Pompous Altmer Sorcerer (With a very arrogant face!)
Egonieser - v16 Nord Stamina Dragonborn Wannabe
Endoly - v16 Tiny Redguard Sharpened MaceBlade
Egosalina - v16 Breton Cheesus Beam Specialist
Egowen - v16 Dunmer Whipping Expert (Riding crops eluded her)
(Yes, I had to grind all these to v16)
Akamanakh - lvl 22 Khajiit GankBlade (Inspired by Top Cat)
Targos Icewind - lvl 34 Imperial (Future) Jabplar
(CP 830+)
PC - EU8 -
WalkingLegacy✭✭✭✭✭
✭Agreed OP.
Would like to hear what Matt Firor has to say but he is off in lala land praising all the brown nosers on Reddit that pretend nothing is wrong with the game.5 -
Elsonso✭✭✭✭✭
✭✭✭✭✭
A lot of businesses get hit by DDOS attacks, supermarkets, online banks, Amazon etc. The difference here seems to be that they take action to try and stop it happening again. Here it appears that they wait it out and then ignore it until it happens again.
I host a number of websites and if my network was suffering from attacks this often then I would be looking for a new network manager or a new hosting provider. Probably both within hours of it happening for a second time in a short while
You are proceeding under the assumption that they are doing nothing, in the face of statements to the contrary.XBox EU/NA:@ElsonsoJannus
PC NA/EU: @Elsonso
PSN NA/EU: @ElsonsoJannus
Total in-game hours: 11321
X/Twitter: ElsonsoJannus0
