Maintenance for the week of June 23:
• PC/Mac: No maintenance – June 23
• PC/Mac: NA and EU megaservers for maintenance – June 25, 12:00AM EDT (4:00 UTC) - 6:00PM EDT (22:00 UTC)
The issues on the European console megaservers have been resolved at this time. If you continue to experience difficulties at login, please restart your client. Thank you for your patience!

Basic Lessons in Real LIfe Business (for whiners/complainers)

  • Minno
    Minno
    ✭✭✭✭✭
    ✭✭✭✭✭
    Client : a person or group that uses the professional advice or services of a lawyer, accountant, advertising agency, architect, etc.

    Consumer : a person or organization that uses a commodity or service.

    Depends where you got your definition from.

    Normally consumers can use the products as they see fit without infringing upon the IP of the design (repair soles of shoes, fix table legs, etc.) But software and other digital products are weirdly classified.

    In order to combat the boom of torrent downloads/CD copying, companies had to declare that you did not own the information on the discs/software only the physical portion. So while you, the consumer bought the game as a product, you are using the software as a license. Hence game developers are providing a service to consumers because you are buying a license to use software not own as per normal consumer laws.

    In Europe, games = products and are subject to resale. They have more rights if things go south.
    scorpiodog wrote: »
    Villious wrote: »
    If the OP actually has a business (which I seriously doubt),I can imagine that, with his attitude, it's not a very successful one. What I really believe is this is the best stealth-troll post ever.

    Just because some people are wondering ...

    I work in a profession and I have a side business. In both I provide specialized problem solving services that many need, but few have the patience, knowledge and organization to solve. I make enough money in my profession to live the way I want to live, and my side business is "gravy". This is different from ESO as a product, so it's not really relevant to the discussion.

    But yes, in my current situation I try to get rid of A-hole clients, cheap *** and shady characters all the time. I quote unreasonable amounts, arbitrarily raise their bill, don't answer if they leave rude messages, don't reschedule people who habitually don't show for appointments, or just tell them how to do it themselves but leave out a few tricks that they need to actually do it. Don't get me wrong - *I* am never rude or unprofessional, but I know how to get rid of unwanted clients. Also I very often choose not to pursue a potential "whale" client if things don't feel right.

    That give me more time and less stress to focus on clients who don't waste my time and I can solve more problems, resulting in more happy clients. It's not even really about money - If someone is nice and in trouble but doesn't have the money, I give them a break with a low income-adjusted fee and even let them set up a payment plan.

    Again, not really relevant to the discussion and I don't think ESO should do things "my way", but a few people were asking and it is what it is.

    In years past I've been a manager over about 30 people and constantly had to balance the "cost -vs- conflicting customer demands" issues, and I've also had to fire people because of BS customer politics and the head honcho didn't want to face the employees himself when they start crying, begging or wanting to fight. IMO being a manager sucks for so many reasons the money isn't worth it.

    As a lad in the 90's I also did a long stint teaching English in Europe. Fun stuff. There, too I had both a day job teaching 20-ish students, and a side business teaching mostly private lessons to businessmen and executives.

    But I don't think any of this means my OP is any more or less true or untrue.

    Or ... maybe I AM the best STEALTH TROLL EVER. Yeah whatever (sarcasm).

    I think it continues to be a good discussion for people who actually read it.

    Interesting! In my field, no response means no business as I take my services elsewhere. Example:

    - I specify architectural lighting. My clients are architects yet I jump fences to meet with project owners. I specify manufacturers I know can supply a product within a 4-6 weeks lead-time after submittal reviews are approved.
    - if a client doesn't get a fixture in 4-6 weeks, I get a nasty call. You cant ignore it because projects work on strict schedules with signed proposals and documents. Client also loses money on rents, contractors force additional service fees, etc if a project is late.
    - my field differs from game design in that there's a physical product integrated with a design. But there are also strict signed contracts to follow; failure to meet design codes or services clients signed for result in lawsuits or loss of future work.

    So I have more at stake and more protections to insure projects meet 100% completion.

    My grip with gaming is that players do not have the same protections as a pure consumer or pure client; our role as purchaser tilts between one who uses a software service and one that buys a product. Because of this, gamers are forced to use their wallet as voice, and I find that very abusive within a healthy consumer based system.
    Edited by Minno on March 23, 2016 3:22PM
    Minno - DC - Forum-plar Extraordinaire
    - Guild-lead for MV
    - Filthy Casual
  • scorpiodog
    scorpiodog
    ✭✭✭✭✭
    Interesting! In my field, no response means no business as I take my services elsewhere. Example:

    - I specify architectural lighting. My clients are architects yet I jump fences to meet with project owners. I specify manufacturers I know can supply a product within a 4-6 weeks lead-time after submittal reviews are approved.
    - if a client doesn't get a fixture in 4-6 weeks, I get a nasty call. You cant ignore it because projects work on strict schedules with signed proposals and documents. Client also loses money on rents, contractors force additional service fees, etc if a project is late.
    - my field differs from game design in that there's a physical product integrated with a design. But there are also strict signed contracts to follow; failure to meet design codes or services clients signed for result in lawsuits or loss of future work.

    So I have more at stake and more protections to insure projects meet 100% completion.

    My grip with gaming is that players do not have the same protections as a pure consumer or pure client; our role as purchaser tilts between one who uses a software service and one that buys a product. Because of this, gamers are forced to use their wallet as voice, and I find that very abusive within a healthy consumer based system.

    Of course I also make sure my projects are 100% complete - which is why I screen clients. I'm sure you don't take EVERY person who walks in of the street.

    @Minno
    So let's take this analogy:

    What would you do if a client demanded you fire one of your managers because the new state-of the art LED lighting he recommended didn't come out as good as the client thought it should and was too bright and focused. It was partly the manager's fault, but also a very tricky project in a new area of lighting still developing and the Manager is otherwise highly skilled.

    Then the client who has a youtube video publicly trashes your company and tries to get other clients to leave, and makes more demands about how your company is run and how you should prioritize your workload, what features you should offer clients, and a slew of other things that are technically impossible because the technology in that area is still developing.


    Edited by scorpiodog on March 23, 2016 7:49PM
  • Minno
    Minno
    ✭✭✭✭✭
    ✭✭✭✭✭
    scorpiodog wrote: »
    Interesting! In my field, no response means no business as I take my services elsewhere. Example:

    - I specify architectural lighting. My clients are architects yet I jump fences to meet with project owners. I specify manufacturers I know can supply a product within a 4-6 weeks lead-time after submittal reviews are approved.
    - if a client doesn't get a fixture in 4-6 weeks, I get a nasty call. You cant ignore it because projects work on strict schedules with signed proposals and documents. Client also loses money on rents, contractors force additional service fees, etc if a project is late.
    - my field differs from game design in that there's a physical product integrated with a design. But there are also strict signed contracts to follow; failure to meet design codes or services clients signed for result in lawsuits or loss of future work.

    So I have more at stake and more protections to insure projects meet 100% completion.

    My grip with gaming is that players do not have the same protections as a pure consumer or pure client; our role as purchaser tilts between one who uses a software service and one that buys a product. Because of this, gamers are forced to use their wallet as voice, and I find that very abusive within a healthy consumer based system.

    Of course I also make sure my projects are 100% complete - which is why I screen clients. I'm sure you don't take EVERY person who walks in of the street.

    @Minno
    So let's take this analogy:

    What would you do if a client demanded you fire one of your managers because the new state-of the art LED lighting he recommended didn't come out as good as the client thought it should and was too bright and focused. It was partly the manager's fault, but also a very tricky project in a new area of lighting still developing and the Manager is otherwise highly skilled.

    Then the client who has a youtube video publicly trashes your company and tries to get other clients to leave, and makes more demands about how your company is run and how you should prioritize your workload, what features you should offer clients, and a slew of other things that are technically impossible because the technology in that area is still developing.


    That anology doesn't work. As a professional I'm not submitting a design to a client that doesn't work as per my design intent.

    If the LED fixture doesn't perform, I'll find out from a fixture sample way before Construction Documents are issued. And if it's super-experimental, I'll use it on small jobs before using it on my best clients/projects.

    If any of my final work doesn't match the expectation of my clients, I throw bro-bono work/try to release scoped work in less time to compensate. But I don't make it a habit to initially release buggy LED fixtures that fry under normal operating hours...

    And most of all, I tell my clients if the design requires an addendum or extra week of work prior to submission.
    Minno - DC - Forum-plar Extraordinaire
    - Guild-lead for MV
    - Filthy Casual
  • Vangy
    Vangy
    ✭✭✭✭✭
    Minno wrote: »
    scorpiodog wrote: »
    Interesting! In my field, no response means no business as I take my services elsewhere. Example:

    - I specify architectural lighting. My clients are architects yet I jump fences to meet with project owners. I specify manufacturers I know can supply a product within a 4-6 weeks lead-time after submittal reviews are approved.
    - if a client doesn't get a fixture in 4-6 weeks, I get a nasty call. You cant ignore it because projects work on strict schedules with signed proposals and documents. Client also loses money on rents, contractors force additional service fees, etc if a project is late.
    - my field differs from game design in that there's a physical product integrated with a design. But there are also strict signed contracts to follow; failure to meet design codes or services clients signed for result in lawsuits or loss of future work.

    So I have more at stake and more protections to insure projects meet 100% completion.

    My grip with gaming is that players do not have the same protections as a pure consumer or pure client; our role as purchaser tilts between one who uses a software service and one that buys a product. Because of this, gamers are forced to use their wallet as voice, and I find that very abusive within a healthy consumer based system.

    Of course I also make sure my projects are 100% complete - which is why I screen clients. I'm sure you don't take EVERY person who walks in of the street.

    @Minno
    So let's take this analogy:

    What would you do if a client demanded you fire one of your managers because the new state-of the art LED lighting he recommended didn't come out as good as the client thought it should and was too bright and focused. It was partly the manager's fault, but also a very tricky project in a new area of lighting still developing and the Manager is otherwise highly skilled.

    Then the client who has a youtube video publicly trashes your company and tries to get other clients to leave, and makes more demands about how your company is run and how you should prioritize your workload, what features you should offer clients, and a slew of other things that are technically impossible because the technology in that area is still developing.


    That anology doesn't work. As a professional I'm not submitting a design to a client that doesn't work as per my design intent.

    If the LED fixture doesn't perform, I'll find out from a fixture sample way before Construction Documents are issued. And if it's super-experimental, I'll use it on small jobs before using it on my best clients/projects.

    If any of my final work doesn't match the expectation of my clients, I throw bro-bono work/try to release scoped work in less time to compensate. But I don't make it a habit to initially release buggy LED fixtures that fry under normal operating hours...

    And most of all, I tell my clients if the design requires an addendum or extra week of work prior to submission.

    +1 ZOS needs to hire this person.
    Edited by Vangy on March 24, 2016 2:15AM
    (2)V16 Dk- stam dps/stam tank/mag dps
    (2)V16 Sorc- mag dps/stam dps
    (2)V16 nb- stam dps/mag dps
    (1)v16 temp- mag tank/mag dps
    CP: 610 and counting

    PAWS (Positively Against Wrip-off Stuff) - Say No to Crown Crates! Viva la revolutionz
  • Minno
    Minno
    ✭✭✭✭✭
    ✭✭✭✭✭
    Vangy wrote: »
    Minno wrote: »
    scorpiodog wrote: »
    Interesting! In my field, no response means no business as I take my services elsewhere. Example:

    - I specify architectural lighting. My clients are architects yet I jump fences to meet with project owners. I specify manufacturers I know can supply a product within a 4-6 weeks lead-time after submittal reviews are approved.
    - if a client doesn't get a fixture in 4-6 weeks, I get a nasty call. You cant ignore it because projects work on strict schedules with signed proposals and documents. Client also loses money on rents, contractors force additional service fees, etc if a project is late.
    - my field differs from game design in that there's a physical product integrated with a design. But there are also strict signed contracts to follow; failure to meet design codes or services clients signed for result in lawsuits or loss of future work.

    So I have more at stake and more protections to insure projects meet 100% completion.

    My grip with gaming is that players do not have the same protections as a pure consumer or pure client; our role as purchaser tilts between one who uses a software service and one that buys a product. Because of this, gamers are forced to use their wallet as voice, and I find that very abusive within a healthy consumer based system.

    Of course I also make sure my projects are 100% complete - which is why I screen clients. I'm sure you don't take EVERY person who walks in of the street.

    @Minno
    So let's take this analogy:

    What would you do if a client demanded you fire one of your managers because the new state-of the art LED lighting he recommended didn't come out as good as the client thought it should and was too bright and focused. It was partly the manager's fault, but also a very tricky project in a new area of lighting still developing and the Manager is otherwise highly skilled.

    Then the client who has a youtube video publicly trashes your company and tries to get other clients to leave, and makes more demands about how your company is run and how you should prioritize your workload, what features you should offer clients, and a slew of other things that are technically impossible because the technology in that area is still developing.


    That anology doesn't work. As a professional I'm not submitting a design to a client that doesn't work as per my design intent.

    If the LED fixture doesn't perform, I'll find out from a fixture sample way before Construction Documents are issued. And if it's super-experimental, I'll use it on small jobs before using it on my best clients/projects.

    If any of my final work doesn't match the expectation of my clients, I throw bro-bono work/try to release scoped work in less time to compensate. But I don't make it a habit to initially release buggy LED fixtures that fry under normal operating hours...

    And most of all, I tell my clients if the design requires an addendum or extra week of work prior to submission.

    +1 ZOS needs to hire this person.

    Can't code so I would be useless :(
    Minno - DC - Forum-plar Extraordinaire
    - Guild-lead for MV
    - Filthy Casual
  • qrichou
    qrichou
    ✭✭✭
    scorpiodog wrote: »
    I see so many absurd comments on this forum and in Youtube videos I feel the need for a basic lesson in the realities of Business:

    People invest in a business to make money. Yes, it would be nice if any company actually cared more about their customers than their bottom line, but that just isn't going to happen. Whole Foods, WallMart, Blizzard, Wizzards of the Coast - they all operate with shareholders as their first, second, and third priority. At best they try to PRETEND they care about you more than their bottom line, but they don't. If you can' accept that you have a very disappointing future ahead of you. Heck, even Greenpeace is more concerned about revenues than actually solving environmental problems and they aren't even a for-profit organization. Try telling Greenpeace how they can improve and see how far you get, lmao.

    Every Cost and Risk must be assessed for expected gain "It would be cool if" is not a reason to expend R&D. If you want a company to change something, you have to explain how that up-front expenditure will turn a profit.

    Purchasing a product does not give you any "say" Try writing a strongly worded letter to any fast food joint that you are a customer and as such, you suggest they use romaine lettuce instead of iceberg lettuce. There is no question that romaine makes a tastier burger - no question at all, but that doesn't mean they will do what you say just because you bought a few burgers there. Pick any other company and any other product and it is the same - just because you purchase a product does not mean you have ANY say in management decisions, marketing, right to protest on their property against them, or whatever.

    Freedom of speech is a right, but so is refusal of service Frankly if someone comes to my place of business IRL and starts loudly complaining I show them the door. If they have legitimate concerns and bring them up in a mature way, I deal with them. But if they start getting an attitude or think I owe them anything they can bring their unprofitable problems to my competitors and good riddance. You are customers, not members of a cooperative.

    Old customers are not more profitable than new customersWith ESO I would say the opposite is true. They have already made a product they can sell to new customers, but for older customers they have to incur new costs. The least profitable customers are those that play the most, and the most profitable are the casual players. In addition to using CPU processing time and bandwidth, high usage players demand more new content sooner, post uninformed BS rant videos to youtube and forums, and often ruin the experience for new customers. Personally if it were my business I'd try to get rid of you at all costs. Again - bring your unprofitable problems to the competition and good riddance.

    If you could do it better, you would have alreadyThere may be a few ESO customers who can put together million-dollar deals and convince investors to put money into a "cool idea" for a video game, but more than likely if they cold they would have already and we would be playing your game. That means that in all likelihood your "cool idea" is only that - cool - but not profitable or technically workable.

    The customer is always right Hahahahahahaha - HA! If you actually believe companies when they tell you this, well ... let's just say I never want to eat in a restaurant with you. You probably don't realize the crimes against humanity that are being inflicted upon your seven-course meal when you send your soup back for being too hot.

    Now, nothing in this post is meant to say that legitimate concerns and problems are not valid reasons to complain - submit a ticket and it will either be solved or it won't and then you can make a decision to leave or to stay. I'm just tired of seeing so much MMO VETERAN CRYBABY talk. If you are going to leave because your every whim isn't catered to - then leave. Nobody probably cares because you are a problem customer and worst sin of all, unprofitable. Stop blowing through a year's worth of good RPG content in less than a week and then complaining no one is making content to meet your special snowflake needs. And stop talking about you were here "from the beginning". Yeah, and I played Daggerfall in the 1990s - no one cares if you started ESO in 2014 or how many thousands of hours you've played since then. Right now you're not helping.

    This might be true in America but in The Netherlands if you dont deliver your promise you are out of bussines fast i dont know about the rest of Europe but i think its pretty much the same in germany and uk
    because its possible
  • scorpiodog
    scorpiodog
    ✭✭✭✭✭
    qrichou wrote: »
    scorpiodog wrote: »
    I see so many absurd comments on this forum and in Youtube videos I feel the need for a basic lesson in the realities of Business:

    People invest in a business to make money. Yes, it would be nice if any company actually cared more about their customers than their bottom line, but that just isn't going to happen. Whole Foods, WallMart, Blizzard, Wizzards of the Coast - they all operate with shareholders as their first, second, and third priority. At best they try to PRETEND they care about you more than their bottom line, but they don't. If you can' accept that you have a very disappointing future ahead of you. Heck, even Greenpeace is more concerned about revenues than actually solving environmental problems and they aren't even a for-profit organization. Try telling Greenpeace how they can improve and see how far you get, lmao.

    Every Cost and Risk must be assessed for expected gain "It would be cool if" is not a reason to expend R&D. If you want a company to change something, you have to explain how that up-front expenditure will turn a profit.

    Purchasing a product does not give you any "say" Try writing a strongly worded letter to any fast food joint that you are a customer and as such, you suggest they use romaine lettuce instead of iceberg lettuce. There is no question that romaine makes a tastier burger - no question at all, but that doesn't mean they will do what you say just because you bought a few burgers there. Pick any other company and any other product and it is the same - just because you purchase a product does not mean you have ANY say in management decisions, marketing, right to protest on their property against them, or whatever.

    Freedom of speech is a right, but so is refusal of service Frankly if someone comes to my place of business IRL and starts loudly complaining I show them the door. If they have legitimate concerns and bring them up in a mature way, I deal with them. But if they start getting an attitude or think I owe them anything they can bring their unprofitable problems to my competitors and good riddance. You are customers, not members of a cooperative.

    Old customers are not more profitable than new customersWith ESO I would say the opposite is true. They have already made a product they can sell to new customers, but for older customers they have to incur new costs. The least profitable customers are those that play the most, and the most profitable are the casual players. In addition to using CPU processing time and bandwidth, high usage players demand more new content sooner, post uninformed BS rant videos to youtube and forums, and often ruin the experience for new customers. Personally if it were my business I'd try to get rid of you at all costs. Again - bring your unprofitable problems to the competition and good riddance.

    If you could do it better, you would have alreadyThere may be a few ESO customers who can put together million-dollar deals and convince investors to put money into a "cool idea" for a video game, but more than likely if they cold they would have already and we would be playing your game. That means that in all likelihood your "cool idea" is only that - cool - but not profitable or technically workable.

    The customer is always right Hahahahahahaha - HA! If you actually believe companies when they tell you this, well ... let's just say I never want to eat in a restaurant with you. You probably don't realize the crimes against humanity that are being inflicted upon your seven-course meal when you send your soup back for being too hot.

    Now, nothing in this post is meant to say that legitimate concerns and problems are not valid reasons to complain - submit a ticket and it will either be solved or it won't and then you can make a decision to leave or to stay. I'm just tired of seeing so much MMO VETERAN CRYBABY talk. If you are going to leave because your every whim isn't catered to - then leave. Nobody probably cares because you are a problem customer and worst sin of all, unprofitable. Stop blowing through a year's worth of good RPG content in less than a week and then complaining no one is making content to meet your special snowflake needs. And stop talking about you were here "from the beginning". Yeah, and I played Daggerfall in the 1990s - no one cares if you started ESO in 2014 or how many thousands of hours you've played since then. Right now you're not helping.

    This might be true in America but in The Netherlands if you dont deliver your promise you are out of bussines fast i dont know about the rest of Europe but i think its pretty much the same in germany and uk

    So Windows 95 was never released in the Netherlands?

    Interesting
  • Cathexis
    Cathexis
    ✭✭✭✭✭
    All I heard when I read the op was a potential Zen employee.

    Keep up that attitude and I'm sure you'll grab a PR job sooner or later, you are just their type.
    Tome of Alteration Magic I - Reality is an Ancient Dwemer Construct: Everything You Need to Know About FPS
    https://forums.elderscrollsonline.com/en/discussion/520903/tomb-of-fps-alteration-magic-everything-you-need-to-know-about-fps

    Tome of Alteration Magic II - The Manual of the Deceiver: A Beginner's Guide to Thieving
    https://forums.elderscrollsonline.com/en/discussion/462509/tome-of-alteration-mastery-ii-the-decievers-manual-thieving-guide-for-new-characters

    Ultrawide ESO Adventure Screenshots - 7680 x 1080 Resolution
    https://forums.elderscrollsonline.com/en/discussion/505262/adventures-in-ultra-ultrawide-an-ongoing-series
  • anitajoneb17_ESO
    anitajoneb17_ESO
    ✭✭✭✭✭
    ✭✭✭✭✭
    Cathexis wrote: »
    All I heard when I read the op was a potential Zen employee.

    Just another version of the "fanboyism" argument, without anything to back it up. Empty.

    .

  • Minno
    Minno
    ✭✭✭✭✭
    ✭✭✭✭✭
    scorpiodog wrote: »
    qrichou wrote: »
    scorpiodog wrote: »
    I see so many absurd comments on this forum and in Youtube videos I feel the need for a basic lesson in the realities of Business:

    People invest in a business to make money. Yes, it would be nice if any company actually cared more about their customers than their bottom line, but that just isn't going to happen. Whole Foods, WallMart, Blizzard, Wizzards of the Coast - they all operate with shareholders as their first, second, and third priority. At best they try to PRETEND they care about you more than their bottom line, but they don't. If you can' accept that you have a very disappointing future ahead of you. Heck, even Greenpeace is more concerned about revenues than actually solving environmental problems and they aren't even a for-profit organization. Try telling Greenpeace how they can improve and see how far you get, lmao.

    Every Cost and Risk must be assessed for expected gain "It would be cool if" is not a reason to expend R&D. If you want a company to change something, you have to explain how that up-front expenditure will turn a profit.

    Purchasing a product does not give you any "say" Try writing a strongly worded letter to any fast food joint that you are a customer and as such, you suggest they use romaine lettuce instead of iceberg lettuce. There is no question that romaine makes a tastier burger - no question at all, but that doesn't mean they will do what you say just because you bought a few burgers there. Pick any other company and any other product and it is the same - just because you purchase a product does not mean you have ANY say in management decisions, marketing, right to protest on their property against them, or whatever.

    Freedom of speech is a right, but so is refusal of service Frankly if someone comes to my place of business IRL and starts loudly complaining I show them the door. If they have legitimate concerns and bring them up in a mature way, I deal with them. But if they start getting an attitude or think I owe them anything they can bring their unprofitable problems to my competitors and good riddance. You are customers, not members of a cooperative.

    Old customers are not more profitable than new customersWith ESO I would say the opposite is true. They have already made a product they can sell to new customers, but for older customers they have to incur new costs. The least profitable customers are those that play the most, and the most profitable are the casual players. In addition to using CPU processing time and bandwidth, high usage players demand more new content sooner, post uninformed BS rant videos to youtube and forums, and often ruin the experience for new customers. Personally if it were my business I'd try to get rid of you at all costs. Again - bring your unprofitable problems to the competition and good riddance.

    If you could do it better, you would have alreadyThere may be a few ESO customers who can put together million-dollar deals and convince investors to put money into a "cool idea" for a video game, but more than likely if they cold they would have already and we would be playing your game. That means that in all likelihood your "cool idea" is only that - cool - but not profitable or technically workable.

    The customer is always right Hahahahahahaha - HA! If you actually believe companies when they tell you this, well ... let's just say I never want to eat in a restaurant with you. You probably don't realize the crimes against humanity that are being inflicted upon your seven-course meal when you send your soup back for being too hot.

    Now, nothing in this post is meant to say that legitimate concerns and problems are not valid reasons to complain - submit a ticket and it will either be solved or it won't and then you can make a decision to leave or to stay. I'm just tired of seeing so much MMO VETERAN CRYBABY talk. If you are going to leave because your every whim isn't catered to - then leave. Nobody probably cares because you are a problem customer and worst sin of all, unprofitable. Stop blowing through a year's worth of good RPG content in less than a week and then complaining no one is making content to meet your special snowflake needs. And stop talking about you were here "from the beginning". Yeah, and I played Daggerfall in the 1990s - no one cares if you started ESO in 2014 or how many thousands of hours you've played since then. Right now you're not helping.

    This might be true in America but in The Netherlands if you dont deliver your promise you are out of bussines fast i dont know about the rest of Europe but i think its pretty much the same in germany and uk

    So Windows 95 was never released in the Netherlands?

    Interesting

    Not sure what Windows 95 has to do with this but not much you could do when only 2 companies offered viable cost effective operating systems. (Not much consumer protection under such limited competition.)
    Minno - DC - Forum-plar Extraordinaire
    - Guild-lead for MV
    - Filthy Casual
  • scorpiodog
    scorpiodog
    ✭✭✭✭✭
    Minno wrote: »
    scorpiodog wrote: »
    qrichou wrote: »
    scorpiodog wrote: »
    I see so many absurd comments on this forum and in Youtube videos I feel the need for a basic lesson in the realities of Business:

    People invest in a business to make money. Yes, it would be nice if any company actually cared more about their customers than their bottom line, but that just isn't going to happen. Whole Foods, WallMart, Blizzard, Wizzards of the Coast - they all operate with shareholders as their first, second, and third priority. At best they try to PRETEND they care about you more than their bottom line, but they don't. If you can' accept that you have a very disappointing future ahead of you. Heck, even Greenpeace is more concerned about revenues than actually solving environmental problems and they aren't even a for-profit organization. Try telling Greenpeace how they can improve and see how far you get, lmao.

    Every Cost and Risk must be assessed for expected gain "It would be cool if" is not a reason to expend R&D. If you want a company to change something, you have to explain how that up-front expenditure will turn a profit.

    Purchasing a product does not give you any "say" Try writing a strongly worded letter to any fast food joint that you are a customer and as such, you suggest they use romaine lettuce instead of iceberg lettuce. There is no question that romaine makes a tastier burger - no question at all, but that doesn't mean they will do what you say just because you bought a few burgers there. Pick any other company and any other product and it is the same - just because you purchase a product does not mean you have ANY say in management decisions, marketing, right to protest on their property against them, or whatever.

    Freedom of speech is a right, but so is refusal of service Frankly if someone comes to my place of business IRL and starts loudly complaining I show them the door. If they have legitimate concerns and bring them up in a mature way, I deal with them. But if they start getting an attitude or think I owe them anything they can bring their unprofitable problems to my competitors and good riddance. You are customers, not members of a cooperative.

    Old customers are not more profitable than new customersWith ESO I would say the opposite is true. They have already made a product they can sell to new customers, but for older customers they have to incur new costs. The least profitable customers are those that play the most, and the most profitable are the casual players. In addition to using CPU processing time and bandwidth, high usage players demand more new content sooner, post uninformed BS rant videos to youtube and forums, and often ruin the experience for new customers. Personally if it were my business I'd try to get rid of you at all costs. Again - bring your unprofitable problems to the competition and good riddance.

    If you could do it better, you would have alreadyThere may be a few ESO customers who can put together million-dollar deals and convince investors to put money into a "cool idea" for a video game, but more than likely if they cold they would have already and we would be playing your game. That means that in all likelihood your "cool idea" is only that - cool - but not profitable or technically workable.

    The customer is always right Hahahahahahaha - HA! If you actually believe companies when they tell you this, well ... let's just say I never want to eat in a restaurant with you. You probably don't realize the crimes against humanity that are being inflicted upon your seven-course meal when you send your soup back for being too hot.

    Now, nothing in this post is meant to say that legitimate concerns and problems are not valid reasons to complain - submit a ticket and it will either be solved or it won't and then you can make a decision to leave or to stay. I'm just tired of seeing so much MMO VETERAN CRYBABY talk. If you are going to leave because your every whim isn't catered to - then leave. Nobody probably cares because you are a problem customer and worst sin of all, unprofitable. Stop blowing through a year's worth of good RPG content in less than a week and then complaining no one is making content to meet your special snowflake needs. And stop talking about you were here "from the beginning". Yeah, and I played Daggerfall in the 1990s - no one cares if you started ESO in 2014 or how many thousands of hours you've played since then. Right now you're not helping.

    This might be true in America but in The Netherlands if you dont deliver your promise you are out of bussines fast i dont know about the rest of Europe but i think its pretty much the same in germany and uk

    So Windows 95 was never released in the Netherlands?

    Interesting

    Not sure what Windows 95 has to do with this but not much you could do when only 2 companies offered viable cost effective operating systems. (Not much consumer protection under such limited competition.)

    Well - DOS, windows '95 and Vista (and some argue Windows 8) were crap products and Windows continues to be successful after releasing broken software again and again. Remember DOS Stack errors? the Win95 Blue Screen? Trying to configure hardware with a limited number of I/O slots? The 72-long hour Vista Updates?

    My point is that "customer satisfaction" isn't the all-powerful absolute that many people seem to think it is. Even in the Netherlands. Of course companies have to consider what their customers say they want, but not every company or to the degree that many people seem to think.

    Ironically enough the only reason I have Windows on my Home computer is because of ESO - I knew before purchasing ESO they would be pushing the technological envelope and instead of playing a more stable game using older technology that could work on LINUX, I decided to buy ESO and Windows 10.
    Edited by scorpiodog on March 25, 2016 7:49PM
  • Spacemonkey
    Spacemonkey
    ✭✭✭✭✭
    OMG How did I not see this thread before??!! Where did I put my Popcorn!!!!
  • Troneon
    Troneon
    ✭✭✭✭✭
    ✭✭✭
    OP could not be more white knight defender if he tried....

    Sorry ZOS have completely run out of excuses and time.

    Nice try though lol.
    PC EU AD
    Master Crafter - Anything you need!!
    High Elf Magicka Templar Healer/DPS/Tank
    Trials / Dungeons / PVP / Everything
  • Benie
    Benie
    ✭✭✭
    As consumers, we help to finance the product. If it wasn't for the consumers, the product would be pointless (as the developers will see wasting their hard-earned money was pointless) and it would shut down. Blizzard is feeling that pinch with losing subscribers left and right after the downfall of WoD.

    I'm not saying a development team should cater to a consumer's every whim to make sure to keep them paying to finance the game further. It was the consumer's choice for wanting to get into the product (and even paying for it). But the consumer also has the right to back off and take their money elsewhere, if they don't feel they're getting their money's worth.
    The consumer does, however, expect the developer to use this money to make the product as good as humanly possible. They also hope to expect the developer to talk with the consumer of any current or future changes to the product, and feel unsure of the developer if they don't.

    Yet the consumer also must understand, that if the developer takes the time to speak to the consumer, it takes away time for them to work on making the game better. But there still needs to be a balance between communication and development. Some Indy devs have actually mastered this quite well, which makes the consumer feel like it was worth investing their time and money into the product.

    In short, if I'm not happy, I'll take my money elsewhere. And I know the developer doesn't exactly care as they have millions of other loyal consumers willing to pay.
    I just wish greed wasn't a thing, and developers would fully care for their customers instead of how much money they're raking in from them. But all the wishing in the world, will never make it come true. Even if you were to remove all forms of currency, devs will still find ways to milk their customers out of all of their money.

    This is just my two cents, to the OP.
    Edited by Benie on March 25, 2016 8:10PM
    --Char info updated as of March 23rd, 2016 - PC NA--
    Benie - VR1 Argonian Stam DragonKnight (2H Sword/Bow/WW)
    Beniee - VR3 Nord Mag Sorcerer (Destruction Staff)

    Well-known hotbar button spammer
  • Minno
    Minno
    ✭✭✭✭✭
    ✭✭✭✭✭
    scorpiodog wrote: »
    Minno wrote: »
    scorpiodog wrote: »
    qrichou wrote: »
    scorpiodog wrote: »
    I see so many absurd comments on this forum and in Youtube videos I feel the need for a basic lesson in the realities of Business:

    People invest in a business to make money. Yes, it would be nice if any company actually cared more about their customers than their bottom line, but that just isn't going to happen. Whole Foods, WallMart, Blizzard, Wizzards of the Coast - they all operate with shareholders as their first, second, and third priority. At best they try to PRETEND they care about you more than their bottom line, but they don't. If you can' accept that you have a very disappointing future ahead of you. Heck, even Greenpeace is more concerned about revenues than actually solving environmental problems and they aren't even a for-profit organization. Try telling Greenpeace how they can improve and see how far you get, lmao.

    Every Cost and Risk must be assessed for expected gain "It would be cool if" is not a reason to expend R&D. If you want a company to change something, you have to explain how that up-front expenditure will turn a profit.

    Purchasing a product does not give you any "say" Try writing a strongly worded letter to any fast food joint that you are a customer and as such, you suggest they use romaine lettuce instead of iceberg lettuce. There is no question that romaine makes a tastier burger - no question at all, but that doesn't mean they will do what you say just because you bought a few burgers there. Pick any other company and any other product and it is the same - just because you purchase a product does not mean you have ANY say in management decisions, marketing, right to protest on their property against them, or whatever.

    Freedom of speech is a right, but so is refusal of service Frankly if someone comes to my place of business IRL and starts loudly complaining I show them the door. If they have legitimate concerns and bring them up in a mature way, I deal with them. But if they start getting an attitude or think I owe them anything they can bring their unprofitable problems to my competitors and good riddance. You are customers, not members of a cooperative.

    Old customers are not more profitable than new customersWith ESO I would say the opposite is true. They have already made a product they can sell to new customers, but for older customers they have to incur new costs. The least profitable customers are those that play the most, and the most profitable are the casual players. In addition to using CPU processing time and bandwidth, high usage players demand more new content sooner, post uninformed BS rant videos to youtube and forums, and often ruin the experience for new customers. Personally if it were my business I'd try to get rid of you at all costs. Again - bring your unprofitable problems to the competition and good riddance.

    If you could do it better, you would have alreadyThere may be a few ESO customers who can put together million-dollar deals and convince investors to put money into a "cool idea" for a video game, but more than likely if they cold they would have already and we would be playing your game. That means that in all likelihood your "cool idea" is only that - cool - but not profitable or technically workable.

    The customer is always right Hahahahahahaha - HA! If you actually believe companies when they tell you this, well ... let's just say I never want to eat in a restaurant with you. You probably don't realize the crimes against humanity that are being inflicted upon your seven-course meal when you send your soup back for being too hot.

    Now, nothing in this post is meant to say that legitimate concerns and problems are not valid reasons to complain - submit a ticket and it will either be solved or it won't and then you can make a decision to leave or to stay. I'm just tired of seeing so much MMO VETERAN CRYBABY talk. If you are going to leave because your every whim isn't catered to - then leave. Nobody probably cares because you are a problem customer and worst sin of all, unprofitable. Stop blowing through a year's worth of good RPG content in less than a week and then complaining no one is making content to meet your special snowflake needs. And stop talking about you were here "from the beginning". Yeah, and I played Daggerfall in the 1990s - no one cares if you started ESO in 2014 or how many thousands of hours you've played since then. Right now you're not helping.

    This might be true in America but in The Netherlands if you dont deliver your promise you are out of bussines fast i dont know about the rest of Europe but i think its pretty much the same in germany and uk

    So Windows 95 was never released in the Netherlands?

    Interesting

    Not sure what Windows 95 has to do with this but not much you could do when only 2 companies offered viable cost effective operating systems. (Not much consumer protection under such limited competition.)

    Well - DOS, windows '95 and Vista (and some argue Windows 8) were crap products and Windows continues to be successful after releasing broken software again and again. Remember DOS Stack errors? the Win95 Blue Screen? Trying to configure hardware with a limited number of I/O slots? The 72-long hour Vista Updates?

    My point is that "customer satisfaction" isn't the all-powerful absolute that many people seem to think it is. Even in the Netherlands. Of course companies have to consider what their customers say they want, but not every company or to the degree that many people seem to think.

    Ironically enough the only reason I have Windows on my Home computer is because of ESO - I knew before purchasing ESO they would be pushing the technological envelope and instead of playing a more stable game using older technology that could work on LINUX, I decided to buy ESO and Windows 10.

    Thanks for explanation!

    Comparison might be harder with OS since there are only a few companies providing software. Competition unlikely especially if Microsoft's business model from early 90's was to get their software into every market possible.

    My counter-argument is that many markets have no choice and therefore Microsoft can supply buggy versions at zero financial impact. Highly needed in early days of personal computing, but might be considered highly abusive in today's standards.
    Minno - DC - Forum-plar Extraordinaire
    - Guild-lead for MV
    - Filthy Casual
  • Troneon
    Troneon
    ✭✭✭✭✭
    ✭✭✭
    Joined February 13

    HAHAHAHAAAAAAAAAA

    nice try OP...
    PC EU AD
    Master Crafter - Anything you need!!
    High Elf Magicka Templar Healer/DPS/Tank
    Trials / Dungeons / PVP / Everything
  • MoeCoastie
    MoeCoastie
    ✭✭✭
    There is value to what the OP is saying...but, imo, he sorta goes off the beaten path the further along in his post he gets.

    His point is proven if you watch some of these youtubers. If you knew nothing of ESO, you'd think the guy on the video was some psychotic lunatic who contradicts himself at times, can't elaborate on their thoughts and often thinks that "its stupid" is reason enough.

    There are issues with this game but they are nothing I havent experienced in other games.

    -lag
    -abilities not functioning the way they are described
    -other tech issues like loading screens, graphical glitches, etc.

    These are things that clients/consumers are entitled to and should voice their opinions about.

    now crap like:
    -aoe caps
    -healing being stupid proof
    -general balance issues (ive ask many people to elaborate on some of these issues...most often the reply is "if I need to tell you, then youre a n00b")

    among other things, these are all subjective, not a definitive in their impact if changed. These are all things that ZOS has every right to decide on their own without any help from community. Its their game, their vision, their 9 years dedicated to this project and forgive me for saying this, they've done a pretty damn good job minus some tech issues. God forbid ZOS listen to one of these kids and the change ends up bad (i.e. no-CP campaign which none of these guys even play on). Who's accountable? ZOS! Said youtuber is just gonna dust his hands off and move on to the next game without a second thought. Imagine if I made a youtube channel/blog/twitch complaining how I think McD's french fries should have pepper. This is request that would only account for my personal taste. If I did such a thing, I'd look like a fool! Instead, a normal person would just go to Rally's and have all the fries with pepper they want.

    P.S.
    Ppl need to stop harping on the 200ppl on screen without lag statement. ZoS has since stated MANY times (more often than was stated about the 200ppl) that correcting the lag is an ongoing battle and it will not be a quick fix. For some reason people ignore the latter statements as if they were never spoken. Selective hearing...sorta like my 14 year old daughter.
  • Minno
    Minno
    ✭✭✭✭✭
    ✭✭✭✭✭
    MoeCoastie wrote: »
    There is value to what the OP is saying...but, imo, he sorta goes off the beaten path the further along in his post he gets.

    His point is proven if you watch some of these youtubers. If you knew nothing of ESO, you'd think the guy on the video was some psychotic lunatic who contradicts himself at times, can't elaborate on their thoughts and often thinks that "its stupid" is reason enough.

    There are issues with this game but they are nothing I havent experienced in other games.

    -lag
    -abilities not functioning the way they are described
    -other tech issues like loading screens, graphical glitches, etc.

    These are things that clients/consumers are entitled to and should voice their opinions about.

    now crap like:
    -aoe caps
    -healing being stupid proof
    -general balance issues (ive ask many people to elaborate on some of these issues...most often the reply is "if I need to tell you, then youre a n00b")

    among other things, these are all subjective, not a definitive in their impact if changed. These are all things that ZOS has every right to decide on their own without any help from community. Its their game, their vision, their 9 years dedicated to this project and forgive me for saying this, they've done a pretty damn good job minus some tech issues. God forbid ZOS listen to one of these kids and the change ends up bad (i.e. no-CP campaign which none of these guys even play on). Who's accountable? ZOS! Said youtuber is just gonna dust his hands off and move on to the next game without a second thought. Imagine if I made a youtube channel/blog/twitch complaining how I think McD's french fries should have pepper. This is request that would only account for my personal taste. If I did such a thing, I'd look like a fool! Instead, a normal person would just go to Rally's and have all the fries with pepper they want.

    P.S.
    Ppl need to stop harping on the 200ppl on screen without lag statement. ZoS has since stated MANY times (more often than was stated about the 200ppl) that correcting the lag is an ongoing battle and it will not be a quick fix. For some reason people ignore the latter statements as if they were never spoken. Selective hearing...sorta like my 14 year old daughter.

    Yea some points are fluff although AOE caps is suspected for more than just balance.

    People shouldn't stop citing lag concerns until launch style battles are achieved again. Those of us remember those times and if it was possible at launch, it must be possible now.

    I played on and championed for the non-cp campaign till I decided to leave ESO due to performance, lack of Templar class consistency, and devalued emphasis on competitive PVP as viable end-game.

    Non CP campaign was the closest thing to competition but ESO had rest of the population hooked on "needing" CP/progression.
    Minno - DC - Forum-plar Extraordinaire
    - Guild-lead for MV
    - Filthy Casual
  • Vangy
    Vangy
    ✭✭✭✭✭
    Minno wrote: »
    scorpiodog wrote: »
    Minno wrote: »
    scorpiodog wrote: »
    qrichou wrote: »
    scorpiodog wrote: »
    I see so many absurd comments on this forum and in Youtube videos I feel the need for a basic lesson in the realities of Business:

    People invest in a business to make money. Yes, it would be nice if any company actually cared more about their customers than their bottom line, but that just isn't going to happen. Whole Foods, WallMart, Blizzard, Wizzards of the Coast - they all operate with shareholders as their first, second, and third priority. At best they try to PRETEND they care about you more than their bottom line, but they don't. If you can' accept that you have a very disappointing future ahead of you. Heck, even Greenpeace is more concerned about revenues than actually solving environmental problems and they aren't even a for-profit organization. Try telling Greenpeace how they can improve and see how far you get, lmao.

    Every Cost and Risk must be assessed for expected gain "It would be cool if" is not a reason to expend R&D. If you want a company to change something, you have to explain how that up-front expenditure will turn a profit.

    Purchasing a product does not give you any "say" Try writing a strongly worded letter to any fast food joint that you are a customer and as such, you suggest they use romaine lettuce instead of iceberg lettuce. There is no question that romaine makes a tastier burger - no question at all, but that doesn't mean they will do what you say just because you bought a few burgers there. Pick any other company and any other product and it is the same - just because you purchase a product does not mean you have ANY say in management decisions, marketing, right to protest on their property against them, or whatever.

    Freedom of speech is a right, but so is refusal of service Frankly if someone comes to my place of business IRL and starts loudly complaining I show them the door. If they have legitimate concerns and bring them up in a mature way, I deal with them. But if they start getting an attitude or think I owe them anything they can bring their unprofitable problems to my competitors and good riddance. You are customers, not members of a cooperative.

    Old customers are not more profitable than new customersWith ESO I would say the opposite is true. They have already made a product they can sell to new customers, but for older customers they have to incur new costs. The least profitable customers are those that play the most, and the most profitable are the casual players. In addition to using CPU processing time and bandwidth, high usage players demand more new content sooner, post uninformed BS rant videos to youtube and forums, and often ruin the experience for new customers. Personally if it were my business I'd try to get rid of you at all costs. Again - bring your unprofitable problems to the competition and good riddance.

    If you could do it better, you would have alreadyThere may be a few ESO customers who can put together million-dollar deals and convince investors to put money into a "cool idea" for a video game, but more than likely if they cold they would have already and we would be playing your game. That means that in all likelihood your "cool idea" is only that - cool - but not profitable or technically workable.

    The customer is always right Hahahahahahaha - HA! If you actually believe companies when they tell you this, well ... let's just say I never want to eat in a restaurant with you. You probably don't realize the crimes against humanity that are being inflicted upon your seven-course meal when you send your soup back for being too hot.

    Now, nothing in this post is meant to say that legitimate concerns and problems are not valid reasons to complain - submit a ticket and it will either be solved or it won't and then you can make a decision to leave or to stay. I'm just tired of seeing so much MMO VETERAN CRYBABY talk. If you are going to leave because your every whim isn't catered to - then leave. Nobody probably cares because you are a problem customer and worst sin of all, unprofitable. Stop blowing through a year's worth of good RPG content in less than a week and then complaining no one is making content to meet your special snowflake needs. And stop talking about you were here "from the beginning". Yeah, and I played Daggerfall in the 1990s - no one cares if you started ESO in 2014 or how many thousands of hours you've played since then. Right now you're not helping.

    This might be true in America but in The Netherlands if you dont deliver your promise you are out of bussines fast i dont know about the rest of Europe but i think its pretty much the same in germany and uk

    So Windows 95 was never released in the Netherlands?

    Interesting

    Not sure what Windows 95 has to do with this but not much you could do when only 2 companies offered viable cost effective operating systems. (Not much consumer protection under such limited competition.)

    Well - DOS, windows '95 and Vista (and some argue Windows 8) were crap products and Windows continues to be successful after releasing broken software again and again. Remember DOS Stack errors? the Win95 Blue Screen? Trying to configure hardware with a limited number of I/O slots? The 72-long hour Vista Updates?

    My point is that "customer satisfaction" isn't the all-powerful absolute that many people seem to think it is. Even in the Netherlands. Of course companies have to consider what their customers say they want, but not every company or to the degree that many people seem to think.

    Ironically enough the only reason I have Windows on my Home computer is because of ESO - I knew before purchasing ESO they would be pushing the technological envelope and instead of playing a more stable game using older technology that could work on LINUX, I decided to buy ESO and Windows 10.

    Thanks for explanation!

    Comparison might be harder with OS since there are only a few companies providing software. Competition unlikely especially if Microsoft's business model from early 90's was to get their software into every market possible.

    My counter-argument is that many markets have no choice and therefore Microsoft can supply buggy versions at zero financial impact. Highly needed in early days of personal computing, but might be considered highly abusive in today's standards.

    You can repeat this all day long and some people here are still going to be oblivious to the simple truth that is: If I as a customer can get what I want elsewhere (at a better rate/satisfaction), I am GOING to. Microsoft is the stupidest comparison possible. For OS'es, what do we even have?, linux (which less then 20% of people use, as far as i know only tech junky friends of mine use this for customization/security or so they tell me, i wouldnt know), mac (gives me so much trouble with so many things...).... Thats 3 companies supplying software to the whole damned world. Its not the same as ESO. Well... for now ESO is one of a kind and imo not many other MMOS out there are competing. But time will bring more MMOs into the picture and if any of these mmos offer what ESO has to offer without the bugs and crap, you can be assured customers are going to hop right out of ESO. Comparing ESO to microsoft is like telling yourself your MMO is never going to die out cos a multi-billion dollar company with a monopoly hasnt died out because they sometimes (sometimes often) release trashy patches/upgrades. If this were true, no MMO would have ever gone out of business ever... Just like microsoft... See where the analogy falls apart?

    If you still don't buy it, just look at Nokia. These guys were the frigging GIANTS of mobile phones not too long ago. Now thyre nerfed into oblivion and Apple came crashing through with a wrecking ball. Some kids today dont even know what the heck a nokia is. I still recall the days I was using the Nokia N series and the whole college class thought I was cool cos I had one of the best phones from the BEST mobile phone company.... And nokia made amazing phones... not like the buggy crap ESO has to offer. Even they went out of favour with the market cos they couldnt keep up with what customers wanted. They kept believing that their "superior brand" would keep enticing customers even though apple and android were cranking out smart phones through their butt hole. They assumed customers were stupid poo-faces who would keep buying their crap even though other companies were making better stuff.... They got complacent and didnt embrace the era of smart phones which was what customers wanted. Where did that get them? buried 6 feet under boys.
    Edited by Vangy on March 28, 2016 2:59AM
    (2)V16 Dk- stam dps/stam tank/mag dps
    (2)V16 Sorc- mag dps/stam dps
    (2)V16 nb- stam dps/mag dps
    (1)v16 temp- mag tank/mag dps
    CP: 610 and counting

    PAWS (Positively Against Wrip-off Stuff) - Say No to Crown Crates! Viva la revolutionz
  • WalkingLegacy
    WalkingLegacy
    ✭✭✭✭✭
    scorpiodog wrote: »
    Minno wrote: »
    scorpiodog wrote: »
    qrichou wrote: »
    scorpiodog wrote: »
    I see so many absurd comments on this forum and in Youtube videos I feel the need for a basic lesson in the realities of Business:

    People invest in a business to make money. Yes, it would be nice if any company actually cared more about their customers than their bottom line, but that just isn't going to happen. Whole Foods, WallMart, Blizzard, Wizzards of the Coast - they all operate with shareholders as their first, second, and third priority. At best they try to PRETEND they care about you more than their bottom line, but they don't. If you can' accept that you have a very disappointing future ahead of you. Heck, even Greenpeace is more concerned about revenues than actually solving environmental problems and they aren't even a for-profit organization. Try telling Greenpeace how they can improve and see how far you get, lmao.

    Every Cost and Risk must be assessed for expected gain "It would be cool if" is not a reason to expend R&D. If you want a company to change something, you have to explain how that up-front expenditure will turn a profit.

    Purchasing a product does not give you any "say" Try writing a strongly worded letter to any fast food joint that you are a customer and as such, you suggest they use romaine lettuce instead of iceberg lettuce. There is no question that romaine makes a tastier burger - no question at all, but that doesn't mean they will do what you say just because you bought a few burgers there. Pick any other company and any other product and it is the same - just because you purchase a product does not mean you have ANY say in management decisions, marketing, right to protest on their property against them, or whatever.

    Freedom of speech is a right, but so is refusal of service Frankly if someone comes to my place of business IRL and starts loudly complaining I show them the door. If they have legitimate concerns and bring them up in a mature way, I deal with them. But if they start getting an attitude or think I owe them anything they can bring their unprofitable problems to my competitors and good riddance. You are customers, not members of a cooperative.

    Old customers are not more profitable than new customersWith ESO I would say the opposite is true. They have already made a product they can sell to new customers, but for older customers they have to incur new costs. The least profitable customers are those that play the most, and the most profitable are the casual players. In addition to using CPU processing time and bandwidth, high usage players demand more new content sooner, post uninformed BS rant videos to youtube and forums, and often ruin the experience for new customers. Personally if it were my business I'd try to get rid of you at all costs. Again - bring your unprofitable problems to the competition and good riddance.

    If you could do it better, you would have alreadyThere may be a few ESO customers who can put together million-dollar deals and convince investors to put money into a "cool idea" for a video game, but more than likely if they cold they would have already and we would be playing your game. That means that in all likelihood your "cool idea" is only that - cool - but not profitable or technically workable.

    The customer is always right Hahahahahahaha - HA! If you actually believe companies when they tell you this, well ... let's just say I never want to eat in a restaurant with you. You probably don't realize the crimes against humanity that are being inflicted upon your seven-course meal when you send your soup back for being too hot.

    Now, nothing in this post is meant to say that legitimate concerns and problems are not valid reasons to complain - submit a ticket and it will either be solved or it won't and then you can make a decision to leave or to stay. I'm just tired of seeing so much MMO VETERAN CRYBABY talk. If you are going to leave because your every whim isn't catered to - then leave. Nobody probably cares because you are a problem customer and worst sin of all, unprofitable. Stop blowing through a year's worth of good RPG content in less than a week and then complaining no one is making content to meet your special snowflake needs. And stop talking about you were here "from the beginning". Yeah, and I played Daggerfall in the 1990s - no one cares if you started ESO in 2014 or how many thousands of hours you've played since then. Right now you're not helping.

    This might be true in America but in The Netherlands if you dont deliver your promise you are out of bussines fast i dont know about the rest of Europe but i think its pretty much the same in germany and uk

    So Windows 95 was never released in the Netherlands?

    Interesting

    Not sure what Windows 95 has to do with this but not much you could do when only 2 companies offered viable cost effective operating systems. (Not much consumer protection under such limited competition.)

    Well - DOS, windows '95 and Vista (and some argue Windows 8) were crap products and Windows continues to be successful after releasing broken software again and again. Remember DOS Stack errors? the Win95 Blue Screen? Trying to configure hardware with a limited number of I/O slots? The 72-long hour Vista Updates?

    My point is that "customer satisfaction" isn't the all-powerful absolute that many people seem to think it is. Even in the Netherlands. Of course companies have to consider what their customers say they want, but not every company or to the degree that many people seem to think.

    Ironically enough the only reason I have Windows on my Home computer is because of ESO - I knew before purchasing ESO they would be pushing the technological envelope and instead of playing a more stable game using older technology that could work on LINUX, I decided to buy ESO and Windows 10.

    Windows is the one operating system that is available to the masses. Most software is soley built on Windows.

    Comparing ESO to a damn near monopoly OS company is pretty irrelevant to the fact that customers have a bad experience, and it extrapolates the loss of customers. We have choices in games, not very many operating systems to choose from.
  • Marktoneth3
    Marktoneth3
    ✭✭✭
    lol this child play

    real world business is much differ
Sign In or Register to comment.