Account Password Reset

old-red · March 2016

This is not about the Forum Password, I can access it fine, I am unable to access my account where I can download the game.

So far I have installed every browser and done everything needed to reset my password, but so far I've gotten NONE, Nothing in my e-mail which pertains to the account. I don't know what to do now except post here for help. I've answered the security question that I set and know my username, but the password isn't working.

I purchased the game when you had to and I'm not 100% willing to make a new one to make it easier for someone. I am asking for one of your staff or customer service to try and reset my password or send me a e-mail with the ability to do so, this is ridiculous.

Thank you when someone assists in this issue.

old-red · March 2016

I would rather speak with someone, but your phone support is gone to my knowledge

old-red · March 2016

USER ID: Old-Red

ZOS_CoriJ · March 2016

We are also unable to make this adjustment for you at this time. As such, if you are still unable to receive your password reset, we would advise contacting customer support for an update on your account status. They can also assist with making any changes that will allow you to receive your email if necessary.

You can go to Support to submit a ticket. If you do not receive a response in a timely manner, feel free to leave the ticket number here on this thread.

old-red · March 2016

Here's my ticket, please look after it

160316-001394.

old-red · March 2016

Updated with Ticket Number

old-red · March 2016

Any updates? I haven't seen a thing or heard a thing about it.

old-red · March 2016

I had to make a new ticket because the first one did not resolve it completely, I'm still not receiving the password reset link in the mail although being told it was sent to me. I'm afraid someone took over my account without my authorization, please please help. Same account @old-red

160316-002651

old-red · March 2016

Solved