The issues related to logging in to the European PC/Mac megaserver have been resolved at this time. If you continue to experience difficulties at login, please restart your client. Thank you for your patience!
We're sorry. The Elder Scrolls Online has quit unexpectedly.
damtotb16_ESO
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For me it's impossible to log into game since last patch. I tried everything 32, 64bit clients, with or without addons, game repair etc.
Is it just me or others have same issue? It is really frustrating as it seems nobody speaks about this issue?
Is it just me or others have same issue? It is really frustrating as it seems nobody speaks about this issue?
2
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KeplerMG✭✭✭I can't get into the game either. I sign in, wait forever on the loading screen, never see character select... game just crashes.1 -
Turelus✭✭✭✭✭
✭✭✭✭✭Have you tried disabling your antivirus?
Friend of mine was failing to launch the game until she turned off AVG, then boom it worked perfectly. I would reccomend using the windows antivirus if it does turn out to be the case.
I have also personally had issues with Fraps crashing the initial launch, from what I could tell this is something to do with overlays.@Turelus - EU PC Megaserver
"Don't count on others for help. In the end each of us is in this alone. The survivors are those who know how to look out for themselves."0 -
ListerJMC✭✭✭✭✭
✭I've had it happen about 3 times since the last patch, but I can still log in and function for the most part (32-bit). Several people I know are having that issue though, yes, and sadly I have heard no solution as to how to fix it
. PC NA & EU || Mammoth Guilds - Victory or Valhalla || Altmer sorcerer main
"Wood Elves aren't made of wood. Sea Elves aren't made of water. M'aiq still wonders about High Elves."0 -
Moonshadow66✭✭✭✭✭
✭"We're sorry. The Elder Scrolls Online has quit unexpectedly."
Let me correct this quickly:
"We're sorry. The Elder Scrolls Online has quit as expected."
XD
Edited by Moonshadow66 on March 15, 2016 10:01AMVenus Ocean - Breton Sorceress VR16, EP, Tamriel Hero | Gixia - Breton Sorceress VR16, EP, Tamriel Hero
Frances Demnevanni - Breton Dragonknight VR16, EP, Tamriel Hero | Raygee - Breton Nightblade VR16, EP, Tamriel Hero
Lady Olivieri - Breton Nightblade VR16, EP, Tamriel Hero | Donna Demnevanni - Breton Templar VR16, DC, Tamriel Hero
Elaine Benes - Breton Templar VR16, EP | Ray McCluck - Breton Sorcerer VR16, EP
Moonshadow Demnevanni - Dunmer Dragonknight Lvl 50, EP | Jamie Stacey - Redguard Templar Lvl 50, EP
Caia Cosades - Imperial Nightblade, EP6 -
ListerJMC✭✭✭✭✭
✭Stupid (but serious) question; is your graphic card DX11 ready?
Mine is, I don't think it's a graphics issue at least in my case. But that's very true, some people can't log in at all due to not being compatible anymore - the game only supports DirectX11 now. If you've got a particularly old computer this could be the problem OP.PC NA & EU || Mammoth Guilds - Victory or Valhalla || Altmer sorcerer main
"Wood Elves aren't made of wood. Sea Elves aren't made of water. M'aiq still wonders about High Elves."0 -
ADarklore✭✭✭✭✭
✭✭✭✭✭Strange how some people experience this problem and the majority don't. I've never had a single problem with crashing or unable to load with ESO, and I built this system in early 2013 with i5 3570K processor and 8GB Ram... although I did upgrade the graphics to nVidia GTX 980 late last year. Still running Win7 too.
CP: 2105 ** ESO+ ** ~~ ***** Strictly a solo PvE quester *****
~~Started Playing: May 2015 | Stopped Playing: July 2025 | Returned: March 2026~~0 -
damtotb16_ESO✭✭✭Marktoneth3 wrote: »
Thank you,
disabled firewall, whole antivirus but can't go past character selection. It was all ok until this morning, I think it has to do with the latest maintenance.
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failkiwib16_ESO✭✭✭✭✭
✭Stupid (but serious) question; is your graphic card DX11 ready?
Mine is, I don't think it's a graphics issue at least in my case. But that's very true, some people can't log in at all due to not being compatible anymore - the game only supports DirectX11 now. If you've got a particularly old computer this could be the problem OP.
I do have DX11 compatibility, however I still can't start the game at all. It crashes when I try to turn on the game. At this point I have almost given up, if I buy a new computer in the nearest future, I will try to install ESO on it ...otherwise the only reason I'm not quitting is my guild atm.
Edited by failkiwib16_ESO on March 15, 2016 1:20PM0 -
Ashtaris✭✭✭✭✭
✭✭One thing you might try is deleting your UserSettings.txt file. It should be located in your /documents/Elder Scrolls Online/live folder. Don't worry, the file is recreated on the fly if it doesn't exist when you start the game. Sometimes this file gets corrupted and this trick has fixed crashing problems on startup for me in the past.Edited by Ashtaris on March 15, 2016 1:07PM0 -
Phinix1✭✭✭✭✭
✭✭✭✭✭I experienced something rather strange, and it turns out several people on my friend list do as well.
I get these crashes, but only on the first load of the game. After that if I run it again it works great, minus the FPS drops since this last patch.
Edited by Phinix1 on March 15, 2016 1:16PM0 -
ListerJMC✭✭✭✭✭
✭failkiwib16_ESO wrote: »Stupid (but serious) question; is your graphic card DX11 ready?
Mine is, I don't think it's a graphics issue at least in my case. But that's very true, some people can't log in at all due to not being compatible anymore - the game only supports DirectX11 now. If you've got a particularly old computer this could be the problem OP.
I do have DX11 compatibility, however I still can't start the game at all. It crashes when I try to turn on the game. At this point I have almost given up, if I buy a new computer in the nearest future, I will try to install ESO on it ...otherwise the only reason I'm not quitting is my guild atm.
I know a few people in the same situation, they meet the new requirements but the game just won't start. Some were even able to log in after the patch, play for a while, then crashed and now can't log in anymore. I have no idea what has happened here but I really hope it's fixed soon! It seems to be rather widespread. PC NA & EU || Mammoth Guilds - Victory or Valhalla || Altmer sorcerer main
"Wood Elves aren't made of wood. Sea Elves aren't made of water. M'aiq still wonders about High Elves."0 -
Tandor✭✭✭✭✭
✭✭✭✭✭Those affected might want to provide their ISP details and where they're playing from, it could be a connection or routing issue. In any event,One thing you might try is deleting your UserSettings.txt file. It should be located in your /documents/Elder Scrolls Online/live folder. Don't worry, the file is recreated on the fly if it doesn't exist when you start the game. Sometimes this file gets corrupted and this trick has fixed crashing problems on startup for me in the past.
Better to move it from the folder rather than delete it. That way you can move it back if you want to.0 -
Elsonso✭✭✭✭✭
✭✭✭✭✭Some people in my guild were saying that they could not get past character select until they uninstalled Master Merchant. Not disabled, uninstalled.XBox EU/NA:@ElsonsoJannus
PC NA/EU: @Elsonso
PSN NA/EU: @ElsonsoJannus
Total in-game hours: 11321
X/Twitter: ElsonsoJannus1 -
EIGHTS✭✭✭✭They release a patch just right now.
I'm downloading it. I hope they fix the problem.
Edited by EIGHTS on March 15, 2016 3:05PMI'm not native speaker in English. I hope that I don't make you misunderstand.0
