Hi again folks. I'm trying to read and respond to everyone in line here. Its a very early Saturday morning for me here on the east coast, so if I happen to miss one of you, I promise it's not intentional!


@Pyr0xyrecuprotite

Pyr0xyrecuprotite wrote: »

Random noises and static/hissing on 64-bit client (Hews Bane mostly, but I was zapping around to several other zones), was so bad that I switched to using 32bit instead. However, in Hews Bane/Abah's Landing, there are still a lot of mysterious miscellaneous random noises at times. As this is a new zone for me, I don't yet recognize if some or all are intentional environment noises, or bugs. (i.e. on 32-bit client). I suspect that at least some are either unintended, or much louder than they should be.

Thanks for this. As far as we've been able to determine so far, the Static and Random sounds is only occurring on the 64bit client. The new sounds you're hearing in hew's bane are likely coming from the critters that are new in this patch, the Dragon Frog critter, for example makes some very different sounds and also shoots fire occasionally.


@Xantaria

Xantaria wrote: »

Last boss vMoL, whenever somebody get's the red aoe on him that explodes after some time it causes a crushing sound that completely deletes all other sounds for the next 4-5 Seconds.

Happening on both 32 and 64 bit.

Hi Xantaria, what you've described here sounds like a separate issue than any of the others going on here. I've got a hunch as to what is causing this and we're looking into it now. Thank you for this!

@Annalyse

Annalyse wrote: »

*snip* ...but since I went back to the 32 bit I have been having one constantly. When my nightblade attacks with the skill Surprise Attack there is no sound. It used to make an appropriate dagger-attack (she is dual wield with daggers) sound but now there is nothing more than maybe a barely audible woosh. All of her other skills still make the usual sounds so I find it rather bothersome as I keep thinking that the skill isn't working.

This particular audio bug also happened when I was playing the 64 bit, but apparently isn't limited to that client.

Hey Annalyse, thanks for this. What you're describing here sounds to be ability specific. We're looking into this now. Thanks again!

@Highstake

Highstake wrote: »

While using 64bit client, i have strange random sounds....*snip*

Thanks for confirming this while using the 64bit client!


@emeraldbay

emeraldbay wrote: »

For the benefit of the ongoing investigation into these issues, I've recorded a short thing that shows exactly what I deal with when I run the 64 bit client.*snip*...

Hey Emeraldbay, thanks for confirming this on the 64bit client. We're 99.999999% positive at this time that this particular issue is isolated to the 64 bit client, and continuing investigation.


@Arthmoor

Arthmoor wrote: »

The only audio problems I've run into so far were the dialogue lines Malacath was supposed to be delivering when lighting pyres in Old Orsinium. They were getting cut off or only playing the last parts. 64 bit client, and the dungeon was packed with people so that might have had something to do with it.

That's no good! Do you recall roughly how many other people there were in the area with you? Adding this to the list and investigating.

@Epona222

Epona222 wrote: »

@ZOS_CaseyCoffman - interesting thing I noticed today. I get these issues on the NA server only, I played a bit on the EU server today (also using the 64bit client) and had no sound or texture issues whatsoever. On the NA server the audio disturbance is frequent - ranging between every few seconds to every few minutes the audio will do strange things.

For additional information, I am closer to the EU servers than the NA servers (play on both though as I have friends on each) - my ping on the EU server varies between 50-100, and my ping on the NA server is around 150-200. I also have been having some trouble logging in on the NA server since the update earlier this week with "Server connection timed out" errors, but only on the 64bit client. No issue on the 32bit client on NA or either client on EU. So starting to wonder whether the 64bit client is somehow exacerbating latency issues.

Interesting. From what we've been able to determine the random sounds/static issue appears to only occur on 64bit clients, BUT it doesn't always occur. We're still investigating why that is. Thanks for your info! (love the username by the way! )

@Icy

Icy wrote: »

Here's my example from just a few hours ago. This is Trueflame, NA PC/Mac, 32-bit client. The whole party seemed to experience issues at the same time, not just me.

You'll notice that the music continues while the battle combat noises disappear. Eventually the music stops as well if the sound vanishes for long enough. The sound issues occur when two groups come together in close proximity.

Examples at 0:22-1:00, 3:30-4:45 and 10:20-10:40.

Hope this helps! *snip video*

Hi Icy, thanks a bunch for the video. This is great help!

@KhajiitiLizard

KhajiitiLizard wrote: »

The only audio issue that is getting to me is that woosh at the end of combat. As a nightblade it constantly does that because you instagib most mobs.

Hey KhajiitiLizard, are you using a particular ability more often than others when you notice this happening? Let me know, and we can investigate the ability or abilities in question.

@sirinsidiator

sirinsidiator wrote: »

As promised, here are the two videos.

The first one shows the sound cutting out in PVP during a big fight in Trueflame EU (version 2.3.5.1280234).
It always gets back to normal once I leave the area where the fight is.

https://www.youtube.com/watch?v=ObT8XLsoTvw

*snip video 2*

Both were taken with the 64-bit client.

That first video is fantastic, sirinsidiator, Thank you very much!

@nostrudel

nostrudel wrote: »

I am also having a near-constant stream of bizarre sound effects layered over the normal soundtrack since the update. It is most noticeable in Wrothgar, but it's not restricted to that zone. I get flopping noises, weird bird calls, running water, hissing or steam noises, horker calls (where there are no horkers), clicks, skipping record sounds, snatches of music, squishing sounds... you name it. On the other hand, sound effects that I SHOULD be hearing, like attacks or footsteps, are either delayed or are MIA altogether. I put a ticket in and they suggested I reset all my audio settings to default. This appeared to fix it until I logged off then back on. Now they are back in full force. Anything in the works to fix these annoying audio bugs?

Hi nostrudel, for now the best suggestion I can give you is to run the 32bit client instead of the 64. While there are still issues that occur in larger battle settings, the random sounds and static you mention has not yet been encountered or reported to happen on the 32 bit client.

As for anything in the works to fix these, you bet! We're doing everything we can now to get them squashed.

@magnusthorek

magnusthorek wrote: »

show previous quotes

ZOS_CaseyCoffman wrote: »

@magnusthorek
We are currently tracking that, and the issue where a quick burst of static can play as a separate issue than what I've described above for Cyrodiil. Can you tell me if you're using the 64bit client?

Yes I am

Thank you for confirming. For the mean time my suggestion would be to swap to the 32 bit client until we can push a fix for the random sounds/static issue.



Thank you all for submitting info and especially big thanks to those of you contributing videos, this is very helpful!