I have placed a trouble ticket with ESO - and I no one is answering it. It gets an immediate auto-response that does not at all address what was asked and then is marked "solved". As a result...I get a survey asking me how your company did now that my "issue is resolved." Ive addressed it within the survey there a well and have had no response.

What it feels like is that a great importance is placed on the close rate metric for support tickets...and zero focus on the customers using the product. I have practically begged your support division to assist - and have had zero response.

Please reference 160206-000257.

Ive also attempted to reach you via twitter from my verified twitter account.