The Gold Road Chapter – which includes the Scribing system – and Update 42 is now available to test on the PTS! You can read the latest patch notes here: https://forums.elderscrollsonline.com/en/discussion/656454/
Maintenance for the week of April 22:
• [IN PROGRESS] PC/Mac: NA megaserver for maintenance – April 25, 6:00AM EDT (10:00 UTC) - 2:00PM EDT (18:00 UTC)
https://forums.elderscrollsonline.com/en/discussion/comment/8098811/#Comment_8098811
• [IN PROGRESS] PC/Mac: NA megaserver for maintenance – April 25, 6:00AM EDT (10:00 UTC) - 2:00PM EDT (18:00 UTC)
https://forums.elderscrollsonline.com/en/discussion/comment/8098811/#Comment_8098811
No one appears to be answering my trouble tickets
ArthurBDent
Soul Shriven
I have placed a trouble ticket with ESO - and I no one is answering it. It gets an immediate auto-response that does not at all address what was asked and then is marked "solved". As a result...I get a survey asking me how your company did now that my "issue is resolved." Ive addressed it within the survey there a well and have had no response.
What it feels like is that a great importance is placed on the close rate metric for support tickets...and zero focus on the customers using the product. I have practically begged your support division to assist - and have had zero response.
Please reference 160206-000257.
Ive also attempted to reach you via twitter from my verified twitter account.
What it feels like is that a great importance is placed on the close rate metric for support tickets...and zero focus on the customers using the product. I have practically begged your support division to assist - and have had zero response.
Please reference 160206-000257.
Ive also attempted to reach you via twitter from my verified twitter account.
[PST me in game to ask about joining "Knights of The Green" Guild. Store, TS3 server, and more.]
0
-
ArthurBDentSoul ShrivenIts kind of like the unanswered responses here...[PST me in game to ask about joining "Knights of The Green" Guild. Store, TS3 server, and more.]0
-
Glycer✭✭Same with my tickets, don't think they read support tickets anymore.
It's because of the "snow".0