Update 49 is now available for testing on the PTS! You can read the latest patch notes here: https://forums.elderscrollsonline.com/en/categories/pts
Maintenance for the week of January 12:
• [COMPLETE] ESO Store and Account System for maintenance – January 13, 9:00AM EST (14:00 UTC) - 12:00PM EST (17:00 UTC)
• ESO Store and Account System for maintenance – January 14, 9:00AM EST (14:00 UTC) - 12:00PM EST (17:00 UTC)
• [COMPLETE] ESO Store and Account System for maintenance – January 13, 9:00AM EST (14:00 UTC) - 12:00PM EST (17:00 UTC)
• ESO Store and Account System for maintenance – January 14, 9:00AM EST (14:00 UTC) - 12:00PM EST (17:00 UTC)
No Ticket Response For Almost a Week Now
How long does it take to receive a reply from Customer Support?
When I created my ESO account, I was living in Puerto Rico, but have now moved to the continental US. As all my credit cards are now US-based, I need my account's country changed so that the billing address matches the country, allowing me to pay for ESO plus. I also wanted to make St. Valentine's gift purchases...and it's already been five days with no response. Is it this hard to find assistance always?
I just want to spend some money in the store...
When I created my ESO account, I was living in Puerto Rico, but have now moved to the continental US. As all my credit cards are now US-based, I need my account's country changed so that the billing address matches the country, allowing me to pay for ESO plus. I also wanted to make St. Valentine's gift purchases...and it's already been five days with no response. Is it this hard to find assistance always?
I just want to spend some money in the store...
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ZOS_MollyHmodHi @Corbin_Fisher ! Can we please have your ticket number so we can take a look for you?The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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Hey MollyH,
Sure, it's
160210-000017
Incidentally, my husband is also waiting on a ticket for the same reason - we both need our accounts updated to reflect US as a country, so our payment method information reflects correctly, allowing us to pay for ESO plus.
His ticket number is 160211-000136, so I'd appreciate it if you could take a look at that, as well.
Thanks,0