The Gold Road Chapter – which includes the Scribing system – and Update 42 is now available to test on the PTS! You can read the latest patch notes here: https://forums.elderscrollsonline.com/en/discussion/656454/
Maintenance for the week of May 6:
• PC/Mac: NA and EU megaservers for patch maintenance – May 6, 4:00AM EDT (8:00 UTC) - 9:00AM EDT (13:00 UTC)
• Xbox: NA and EU megaservers for maintenance – May 8, 6:00AM EDT (10:00 UTC) - 9:00AM EDT (13:00 UTC)
• PlayStation®: NA and EU megaservers for maintenance – May 8, 6:00AM EDT (10:00 UTC) - 9:00AM EDT (13:00 UTC)
• PC/Mac: NA and EU megaservers for patch maintenance – May 6, 4:00AM EDT (8:00 UTC) - 9:00AM EDT (13:00 UTC)
• Xbox: NA and EU megaservers for maintenance – May 8, 6:00AM EDT (10:00 UTC) - 9:00AM EDT (13:00 UTC)
• PlayStation®: NA and EU megaservers for maintenance – May 8, 6:00AM EDT (10:00 UTC) - 9:00AM EDT (13:00 UTC)
Auto closing tickets and surveys
Idielots
Soul Shriven
I submitted a ticket (160126-002469) and the system auto resolved it. Not sure why because the auto reply wasn't relevant. I replied and the status got set to unresolved and added some additional info for clarification. Oddly, I just got a satisfaction survey and the ticket doesn't appear to have been touched and it's still unresolved.
Do I need to submit a new ticket?
Do I need to submit a new ticket?
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ZOS_CoriJ✭✭✭✭✭If the ticket is open and not resolved, please standby for further contact. It will be addressed as soon as possible.
If you do not receive a contact within a reasonable amount of time or receive an auto-reply, you are welcome to reply to that email to ask for an update.The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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No longer available to take PMs or messages: Please defer to another Moderator1 -
IdielotsSoul ShrivenThanks CoriJ, I'll continue standing by.
Those crowns I haven't received yet are beggin to be put toward a new mount
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IdielotsSoul ShrivenIf the ticket is open and not resolved, please standby for further contact. It will be addressed as soon as possible.
If you do not receive a contact within a reasonable amount of time or receive an auto-reply, you are welcome to reply to that email to ask for an update.
I was pleasantly surprised to get my follow-up last night. The issue was all resolved and the only thing I needed to do was send back my thanks for the help.
So, great customer service overall. Just the wait was frustrating.2