Auto closing tickets and surveys

Idielots · January 2016

I submitted a ticket (160126-002469) and the system auto resolved it. Not sure why because the auto reply wasn't relevant. I replied and the status got set to unresolved and added some additional info for clarification. Oddly, I just got a satisfaction survey and the ticket doesn't appear to have been touched and it's still unresolved.

Do I need to submit a new ticket?

ZOS_CoriJ · January 2016

If the ticket is open and not resolved, please standby for further contact. It will be addressed as soon as possible.
If you do not receive a contact within a reasonable amount of time or receive an auto-reply, you are welcome to reply to that email to ask for an update.

Idielots · January 2016

Thanks CoriJ, I'll continue standing by.

Those crowns I haven't received yet are beggin to be put toward a new mount

Idielots · February 2016

ZOS_CoriJ wrote: »

If the ticket is open and not resolved, please standby for further contact. It will be addressed as soon as possible.
If you do not receive a contact within a reasonable amount of time or receive an auto-reply, you are welcome to reply to that email to ask for an update.

I was pleasantly surprised to get my follow-up last night. The issue was all resolved and the only thing I needed to do was send back my thanks for the help.

So, great customer service overall. Just the wait was frustrating.