ETA for Maint?

magnusthorek · January 2016

But why we have to "pay the price" for whatever happened, could've happened or didn't happen at all to EU Server?

Immortal_Dark410 · January 2016

vamp_emily wrote: »

Waves my magical vampire wand in the air.

Eso severs, turn on, turn on...!

Would be cool if that happened LoL

Tomato · January 2016

kenneth.c.cookb14_ESO wrote: »

ZOS_GinaBruno wrote: »

Just posted an official News thread here: http://forums.elderscrollsonline.com/en/discussion/239530/maintenance-on-pc-na-and-eu-megaservers-1-5-15

Do you plan on comping subscribers with free time?

LOL

The life of a kid

wenchmore420b14_ESO · January 2016

ZOS_GinaBruno wrote: »

Just posted an official News thread here: http://forums.elderscrollsonline.com/en/discussion/239530/maintenance-on-pc-na-and-eu-megaservers-1-5-15

Thank you for the up-date on ETA. I for one wish you all the time you need to do the things needed right.
And thank all of you at Zos for your hard work. There are still some of us who appreciate the great game you have given us.
Huzzah!

BoaNoite · January 2016

Atleast compensate us with like 50k gold for everyone, for the inconvenience...

Palidon · January 2016

This is really pathetic. No maintenance should take this long and now the NA server has to wait until the EU server is re-booted. Priceless.

eli.gbyub17_ESO · January 2016

ZOS_GinaBruno wrote: »

code65536 wrote: »

ZOS_GinaBruno wrote: »

Just posted an official News thread here: http://forums.elderscrollsonline.com/en/discussion/239530/maintenance-on-pc-na-and-eu-megaservers-1-5-15

So EU will go down at 2:30 PM EST for an hour, and NA will come back up after that. So we're looking at 3:30 PM EST or so for NA's restoration?

Roughly, yes. We want to make sure all issues are clear on PC EU first before bringing PC NA back up, so while it may not be exactly an hour, that's a decent estimate at this time.

Sounds to me Gina like you don't have proper redundancies. These downtimes are atrocious. Either your IT server team needs to be replaced, or their budget is a joke. How many years can we continue pretending this is OK?

Pandoraaa · January 2016

BoaNoite wrote: »

Atleast compensate us with like 50k gold for everyone, for the inconvenience...

Brilliant!

Pyr0xyrecuprotite · January 2016

Also, keep in mind that Gina is just the Community Forum person, and giving us the current PLAN. The situation may change without her being informed (until later). There have been similar situations in the past where the order of recovery changed, and the NA megaserver was available for end users sooner than expected. So keep your launcher up anyway, if you have the screenspace

Kilandros · January 2016

Selique wrote: »

Hadan_of_Rift wrote: »

ZOS_GinaBruno wrote: »

Apologies everyone, was stuck in meetings. Xbox One and PS4 NA megaservers are both back online, though we ran into a snag on PC NA that we are working through now. Stand by for additional details...

FYI this is why some of the player base gets frustrated. We hit a "snag" doesn't tell us anything. Your communication style or lack there of sucks.

There are plenty of competent server engineers that you should hire and layoff the current staff. I know if I went to my boss and said "Hey guys sorry no server access today I hit a "snag" last night" I'd be looking for a new job

Just curious here...

What would you do if they posted a huge detailed post regarding how a specific line of code did something unexpected, had to be located, fixed, and then redeployed? How much more "informative" would that be to a common player? Snag is an easier and more efficient way of describing the problem.

No one wants to read a big boring technical post, that has nothing regarding our game play experience in it.

To be fair, I suspect a lot of people would be more forgiving of the developers tossing around terms like "snag" if those developers were more forthcoming with, for example, upcoming class changes, responding to feedback, ETAs on bug fixes, etc.

It's the complete and utter lack of transparency that causes many players to become upset at otherwise trivial things.

Immortal_Dark410 · January 2016

Pyr0xyrecuprotite wrote: »

Also, keep in mind that Gina is just the Community Forum person, and giving us the current PLAN. The situation may change without her being informed (until later). There have been similar situations in the past where the order of recovery changed, and the NA megaserver was available for end users sooner than expected. So keep your launcher up anyway, if you have the screenspace

Yup Its true

LunchBoxChewy · January 2016

ZOS_GinaBruno wrote: »

Thank you for your continued patience and understanding.

I can't help but reading this as complete sarcasm :P

Thornen · January 2016

ZOS_GinaBruno wrote: »

Just posted an official News thread here: http://forums.elderscrollsonline.com/en/discussion/239530/maintenance-on-pc-na-and-eu-megaservers-1-5-15

After reading that post I now imagine this

is how you have the servers powered.

karldavy149b16_ESO · January 2016

lol 2 seperate closed servers that could force buggs on each other .... what is this bioware or zenimax

Ezareth · January 2016

Looks like the hamster powering the server cluster is having a pacemaker installed.

magnusthorek · January 2016

BoaNoite wrote: »

Atleast compensate us with like 50k gold for everyone, for the inconvenience...

Any player can make this in two days, playing casually, just by doing regular quest. Dedicated players, in dedicated trading guilds make much more than that, although maybe not so quickly.

IMHO, a REAL "apology" would be do something REALLY useful for the end-game POV

Atrek · January 2016

Selique wrote: »

Hadan_of_Rift wrote: »

ZOS_GinaBruno wrote: »

Apologies everyone, was stuck in meetings. Xbox One and PS4 NA megaservers are both back online, though we ran into a snag on PC NA that we are working through now. Stand by for additional details...

FYI this is why some of the player base gets frustrated. We hit a "snag" doesn't tell us anything. Your communication style or lack there of sucks.

There are plenty of competent server engineers that you should hire and layoff the current staff. I know if I went to my boss and said "Hey guys sorry no server access today I hit a "snag" last night" I'd be looking for a new job

Just curious here...

What would you do if they posted a huge detailed post regarding how a specific line of code did something unexpected, had to be located, fixed, and then redeployed? How much more "informative" would that be to a common player? Snag is an easier and more efficient way of describing the problem.

No one wants to read a big boring technical post, that has nothing regarding our game play experience in it.

It would be cool to get both an in depth maintenance post and a non-in depth, I'd enjoy reading it.

As for the "snag", I think a Dark Anchor is attached to the NA Megaserver and Zenimax is fighting it off or... somehow the server got turned into cheese!

Weberda · January 2016

This is their solution to lag - shut the whole freakin' thing down.

DaniAngione · January 2016

If the Matrix is real I suppose that new year's eve hangover is the period they 'eclipse' from our heads to perform Humanity Megaserver reboot.

Selique · January 2016

Kilandros wrote: »

Selique wrote: »

Hadan_of_Rift wrote: »

ZOS_GinaBruno wrote: »

Apologies everyone, was stuck in meetings. Xbox One and PS4 NA megaservers are both back online, though we ran into a snag on PC NA that we are working through now. Stand by for additional details...

FYI this is why some of the player base gets frustrated. We hit a "snag" doesn't tell us anything. Your communication style or lack there of sucks.

There are plenty of competent server engineers that you should hire and layoff the current staff. I know if I went to my boss and said "Hey guys sorry no server access today I hit a "snag" last night" I'd be looking for a new job

Just curious here...

What would you do if they posted a huge detailed post regarding how a specific line of code did something unexpected, had to be located, fixed, and then redeployed? How much more "informative" would that be to a common player? Snag is an easier and more efficient way of describing the problem.

No one wants to read a big boring technical post, that has nothing regarding our game play experience in it.

To be fair, I suspect a lot of people would be more forgiving of the developers tossing around terms like "snag" if those developers were more forthcoming with, for example, upcoming class changes, responding to feedback, ETAs on bug fixes, etc.

It's the complete and utter lack of transparency that causes many players to become upset at otherwise trivial things.

But that's not what I'm saying. I'm saying this maintenance has no impact on game changes according to ZoS. So, what would you do if they were to post a big post about a piece of server code, that might be used in all manner of server applications? It wouldn't "clear" anything up for the average ESO player.

And imagine if they were more open. The rage you'd see on the forums for them changing their minds, or not fulfilling their time lines would be so great, even Obi Wan Kenobi would feel the ripples in the force.

vamp_emily · January 2016

Not sure if anyone knows, but ESO's servers are made using Lego's. Maybe that is what is causing lag.

siddique · January 2016

So over 13 hours of downtime, brilliant. Sigh, really sucks. I am not one to complain much, but last time it was over the top, I thought you guys would have learned a thing or two to keep it all somewhat saner.

Absolutely love Elder Scrolls but these downtimes are really getting to me

magnusthorek · January 2016

It's lag-o

slambonker · January 2016

98% of the time the game works very well for me. I play in all areas (PVP/PVE) and at different times. I'm a long way from the servers with average 300ms pings or worse. When I do have problems they are the same (lag, long load screens, disconnected sessions, although crashes are rare).

Then again; Microsoft Office apps work 98% of the time too.

There is a balance between working on new content and fixing problems. I think they have it almost right. Just a little more on the problems to get it to 99% would be awesome!

LunchBoxChewy · January 2016

Better shut down US XboxONE and PS4 servers as well. You wouldnt want the rebooting of the EU PC server to affect them /kappa

Magdalina · January 2016

I wouldn't want to be mean or rude to someone just doing their jobs and all, but I can't help but wonder...maybe it'd better if ZOS did NOT do maintenance at all(well unless actual new content)? They rarely fix anything, frequently break things and well 12 hours is a bit too much for not fixing anything.

twev · January 2016

Thornen wrote: »

ZOS_GinaBruno wrote: »

Just posted an official News thread here: http://forums.elderscrollsonline.com/en/discussion/239530/maintenance-on-pc-na-and-eu-megaservers-1-5-15

After reading that post I now imagine this

is how you have the servers powered.

Needs more smoke.....

Zouni · January 2016

Ode to todays lamentations...

The lag...
the snag...
Its all driving me mad...

My guar will look at me and say..
Where have you been all day...
Server issues was the cause of the delay...

Hmmm...no game and my creativity kicks in...

Kilandros · January 2016

Selique wrote: »

Kilandros wrote: »

Selique wrote: »

Hadan_of_Rift wrote: »

ZOS_GinaBruno wrote: »

Apologies everyone, was stuck in meetings. Xbox One and PS4 NA megaservers are both back online, though we ran into a snag on PC NA that we are working through now. Stand by for additional details...

FYI this is why some of the player base gets frustrated. We hit a "snag" doesn't tell us anything. Your communication style or lack there of sucks.

There are plenty of competent server engineers that you should hire and layoff the current staff. I know if I went to my boss and said "Hey guys sorry no server access today I hit a "snag" last night" I'd be looking for a new job

Just curious here...

What would you do if they posted a huge detailed post regarding how a specific line of code did something unexpected, had to be located, fixed, and then redeployed? How much more "informative" would that be to a common player? Snag is an easier and more efficient way of describing the problem.

No one wants to read a big boring technical post, that has nothing regarding our game play experience in it.

To be fair, I suspect a lot of people would be more forgiving of the developers tossing around terms like "snag" if those developers were more forthcoming with, for example, upcoming class changes, responding to feedback, ETAs on bug fixes, etc.

It's the complete and utter lack of transparency that causes many players to become upset at otherwise trivial things.

But that's not what I'm saying. I'm saying this maintenance has no impact on game changes according to ZoS. So, what would you do if they were to post a big post about a piece of server code, that might be used in all manner of server applications? It wouldn't "clear" anything up for the average ESO player.

And imagine if they were more open. The rage you'd see on the forums for them changing their minds, or not fulfilling their time lines would be so great, even Obi Wan Kenobi would feel the ripples in the force.

But what I'm saying is that regardless of the impact maintenance has on game changes, it's their general lack of transparency that causes people to seize on all of the other ambiguous and meaningless comments. And as for your straw-man argument, I'm sure there's some sort of middle ground between saying "Whoops we hit a snag," and a 50-page technical report of server code detailing the problem.

Actually I can image more openness and I imagine the exact opposite. I think you'd see less rage and more understanding from the players if the developers communicated to them what was happening and why. I think players would be understanding if the developers actually took the time to discuss spellcrafting, for example, and why it doesn't seem to be going anywhere. ZoS might have a perfectly rational reason--but we'll never know because they don't communicate it to us.

twev · January 2016

magnusthorek wrote: »

BoaNoite wrote: »

Atleast compensate us with like 50k gold for everyone, for the inconvenience...

Any player can make this in two days, playing casually, just by doing regular quest. Dedicated players, in dedicated trading guilds make much more than that, although maybe not so quickly.

IMHO, a REAL "apology" would be do something REALLY useful for the end-game POV

Whenever something like this happens - our account 'toons need to get a tabard that says something like:

Thanks to magnusthorek for pointing out the error:
"I survived the maintain-pocalypse of 10/05/16"
"I survived the maintain-pocalypse of 01/05/16"
on it.