ETA for Maint?

Itzlegend · January 2016

Yeah at least let us know IF it will be today sometime.

danno8 · January 2016

Robbmrp wrote: »

So that's how ZOS fixed the Cyro lag.....The server can't lag if we can't log in!!!!!

Division by zero. Undefined amount of lag still counts right?

Entitytoo · January 2016

I just wanna say I just started playing again this week after a LONG time away and I can't wait to get back to my Breton!!

Magdalina · January 2016

DMBCML wrote: »

Palidon wrote: »

Folks if you have not learned by now then I don't know what to say. In the past when ZOS shuts down the server at 4am est then standby for a marathon maintenance that will last the best part of the day. Why folks continue to ask when it will be back up or for an update is a waste of time. Go find something else to do.

Hahah... I did. I made cinnamon rolls. They're raising now. They will be the grandkids' after school snack and I'm sending a virtual one to @Magdalina .

Hahaha, thank you @DMBCML

I guess it's soon™, like all things ZOS. To be honest I have no idea what they're doing for all that time without even a patch. Maybe I just don't understand something since I admittedly have no experience with operating servers but...10 hours for restarting servers?

ZOS_GinaBruno · January 2016

Apologies everyone, was stuck in meetings. Xbox One and PS4 NA megaservers are both back online, though we ran into a snag on PC NA that we are working through now. Stand by for additional details...

TGWarlock · January 2016

kenneth.c.cookb14_ESO wrote: »

TGWarlock wrote: »

Holycannoli wrote: »

9 hour maintenance? That's more than an entire standard work shift.

Are you replacing the servers or something? What maintenance takes 9 hours?

Apparently you don't remember when WoW's scheduled 4 hour maintenance would regularly turn in to 24 hour maintenance. And every once in a blue moon they would schedule 2 day maintenance. 9 hours isn't that bad.

But that doesn't happen anymore, because people understand server architecture now.

Wile the technology has improved, we don't know what the need to fix on the servers. And as with all computers, one fix can lead to two problems.

Who knows, they may be having trouble finding replacement hamsters for the power supplies.

Itzlegend · January 2016

ZOS_GinaBruno wrote: »

Apologies everyone, was stuck in meetings. Xbox One and PS4 NA megaservers are both back online, though we ran into a snag on PC NA that we are working through now. Stand by for additional details...

IE another 10 hours

wenchmore420b14_ESO · January 2016

Infinite12 wrote: »

xerasia wrote: »

INHUMANENATION wrote: »

heres an extra 2 cents on top of the money im already paying to have the privilege to write on this forum.

In a day and age when one has unlimited access to social media, silence speaks volumes. Sure we know you can't tweet when you're up as that would let us look back and see how long and often you are down for. Understandable. Whats upsetting is you own and moderate this forum and therefore should be able to keep us better informed daily. "the server will be up in a few hours and in a few hours you will let us know more"? what the hell is that? Here let me call my work and tell them that nonsense. Its insulting to say the least.

"Hey you got that order filled weve been promising for months?" my boss asks. "Nope. Been really focused on this back end work. Maybe in a few weeks i can give you a better answer then a few weeks"...

I get what you're saying, but when they take down the servers it's expected that it's going to take a few hours. When it takes a long time, they come here and update when asked like Gina did above. Imagine, if they were to commit to a specific time, and they ran into some issues that extended the downtime...imagine the outcry here on the forums. 'YOU SAID IT WOULD BE UP...UNPROFESSIONAL, UNSUBSCRIBE.' It would be ridiculous. I'm not a dev or anything close to it, but I'm guessing that fiddling with the digital guts is more of an art than a science. For the amount of...strong suggestions...that I see here on the forums about how the devs should do their jobs, I can't say I blame them one bit for not committing to a specific time.

Ask and you shall receive. The question was asked and they came back with an ETA.

"A few hours" is reasonable and expected. Half the day, however, is a little much. Also, I'd like to point out that for all the "server maintenance" this game has seen it hasn't helped. Pvp lag and general performance is at an all time worse.

Xerasia is right on the money. I am a in a management position and I often am "vague" on things for that same reason. Look at the whining just for the maintenance, if they set a definitive time, then ran into another issue and it takes longer, they would riot! lol...
Also, Infinite, look at the fact they are doing 3 maintenances today, actually 4 with the prob w/ EU server. They never do all in one day, so gonna take a while. ALSO, they have not done maintenance for almost a month on PC, so chill.. I'm just happy they are doing it.
Not sure how long you have played ESO, but this is not a normal maintenance
nor normal time, so it is an exception. Give em a break. Take extra TLC to give us a game as good as ESO..
And that is MY 2 Septims.... Huzzah!

mazikk · January 2016

A snag /sigh

Pangnirtung · January 2016

ZOS_GinaBruno wrote: »

Apologies everyone, was stuck in meetings. Xbox One and PS4 NA megaservers are both back online, though we ran into a snag on PC NA that we are working through now. Stand by for additional details...

Snag? What snag? Everything was running fine on NA PC/MAC last time I was on there.

No long loading screens. No crashes at crafting stations. No lag in Cyrodiiil. Everything was normal.

MishMash · January 2016

OH NO! the dreaded SNAG!

kyle.wilson · January 2016

Als3rd wrote: »

Taking a long time???
Couldn't be because of the MASSIVE North American layoffs...
Everyone knows how much ZeniMax cares about their players and their people, right?
Yeah, Right...
Google it...

http://www.gameinformer.com/b/news/archive/2015/12/18/zenimax-clarifies-erroneous-reports-of-recent-mass-layoffs-at-ireland-support-location.aspx/
no massive layoff since launch

Hand_Bacon · January 2016

TGWarlock wrote: »

Who knows, they may be having trouble finding replacement hamsters for the power supplies.

Fairly sure I read somewhere that they upgraded to squirrels.

riverdragon72 · January 2016

The xbox/ps servers only make 2 pieces of toast at a time, the PC makes 4. So they need xtra time, it's complicated.

Shelgon · January 2016

lol zos is bad, laggy servers, they do nothing with maintenance, lolol am i cool yet guys

Kilandros · January 2016

ZOS_GinaBruno wrote: »

Apologies everyone, was stuck in meetings. Xbox One and PS4 NA megaservers are both back online, though we ran into a snag on PC NA that we are working through now. Stand by for additional details...

Ah yes, those "meetings" scheduled between 1pm-2pm.

KingSaiz · January 2016

10 hours of maintenance really?

magnusthorek · January 2016

Nah, WWF forbid the use of any kind of animals for labor so they had to go back to lemon batteries

Potenza · January 2016

Snags are OP! Nerf em!

CavalierPrime · January 2016

Everyone being negative here is on that Mojo and needs some milk.
Everyone white knighting Gina here is on that Mojo and needs some milk.

ZoS doing maintenence isn't worth making a mess of yourself over.

Immortal_Dark410 · January 2016

wenchmore420b14_ESO wrote: »

Xerasia is right on the money. I am a in a management position and I often am "vague" on things for that same reason. Look at the whining just for the maintenance, if they set a definitive time, then ran into another issue and it takes longer, they would riot! lol...
Also, Infinite, look at the fact they are doing 3 maintenances today, actually 4 with the prob w/ EU server. They never do all in one day, so gonna take a while. ALSO, they have not done maintenance for almost a month on PC, so chill.. I'm just happy they are doing it.
Not sure how long you have played ESO, but this is not a normal maintenance
nor normal time, so it is an exception. Give em a break. Take extra TLC to give us a game as good as ESO..
And that is MY 2 Septims.... Huzzah!

Couldn't have said it better myself lol

clinkorz · January 2016

Kilandros wrote: »

Ah yes, those "meetings" scheduled between 1pm-2pm.

Playing devil's advocate...they're in Seattle I believe. Meeting going from 10a-11a is normal.

kaithuzar · January 2016

@ZOS_GinaBruno @ZOS_BrianWheeler ,
To be honest, we understand that the software is closed source etc... but you do have many technical people on this forum who would be willing to sign an NDA & dedicate some time to assisting fix the existing setup; but we need to know more specifics about the setup to offer methods for fixing it.

Jaeysa · January 2016

clinkorz wrote: »

Kilandros wrote: »

Ah yes, those "meetings" scheduled between 1pm-2pm.

Playing devil's advocate...they're in Seattle I believe. Meeting going from 10a-11a is normal.

My father works in tech, and because a lot of people work remotely the meetings vary in times so that everyone's inconvenienced equally. Can be anywhere from 6am to 10pm(rarely).

Kilandros · January 2016

clinkorz wrote: »

Kilandros wrote: »

Ah yes, those "meetings" scheduled between 1pm-2pm.

Playing devil's advocate...they're in Seattle I believe. Meeting going from 10a-11a is normal.

Except that they're not in Seattle--they're in Maryland.

siddique · January 2016

Last time they hit a snag we had what almost two days of downtime? Damn..

slambonker · January 2016

ZOS_GinaBruno wrote: »

Apologies everyone, was stuck in meetings. Xbox One and PS4 NA megaservers are both back online, though we ran into a snag on PC NA that we are working through now. Stand by for additional details...

Thanks Gina. Frankly I appreciate you taking time to put an update here. Like many, I love to spend my downtime playing games like ESO. It's run on complex technology and frustrating when things don't go to plan. Keeping customers in the loop as much as possible, like you are doing, makes it less frustrating.

Ixtyr · January 2016

clinkorz wrote: »

Kilandros wrote: »

Ah yes, those "meetings" scheduled between 1pm-2pm.

Playing devil's advocate...they're in Seattle I believe. Meeting going from 10a-11a is normal.

To clarify, ZOS's offices are in Bethesda, MD.

That said, meetings between 1-2p ET are not that uncommon. . .the amount of QQ for the sake of QQ on these forums continues to astound me. Yeesh.

kyle.wilson · January 2016

And the larger the company is, the more meeting they have. Its not unusual to have a team meeting, a supervisors meeting, and then a mangers meting. All discussing the same things.

Hadan_of_Rift · January 2016

ZOS_GinaBruno wrote: »

Apologies everyone, was stuck in meetings. Xbox One and PS4 NA megaservers are both back online, though we ran into a snag on PC NA that we are working through now. Stand by for additional details...

FYI this is why some of the player base gets frustrated. We hit a "snag" doesn't tell us anything. Your communication style or lack there of sucks.

There are plenty of competent server engineers that you should hire and layoff the current staff. I know if I went to my boss and said "Hey guys sorry no server access today I hit a "snag" last night" I'd be looking for a new job.

And as far as "this isn't normal" yeah it is normal. Not this long but it is a bad habit that ZOS says x will take y time and they rarely meet that time table. Also, I don't care if they are on the money 100% of the time before this (they are not by a wide margin) it's this situation and the serious BS they shovel that is annoying.