The Elder Scrolls Online

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https://forums.elderscrollsonline.com/en/discussion/comment/8098811/#Comment_8098811

Can't access my ESO account and have changed ISP so former email address is dead ..HELP!

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Ruffler
Ruffler
✭
I tried to log-on to ESO yesterday while using a VPN so my IP address was different from normal. So I got an Access Code request when I tried to sign-in. The problem I'm facing is I have recently moved and changed my ISP, so my registered email address with ESO is now expired - my bad I didn't change it - and therefore ESO is sending access codes to my now defunct email address. Anybody know how to reach a HUMAN (aka a phone number) so I can unravel this mess? Does anyone have suggestions as to what I should do next?

Thanks for your time & help. It is appreciated.
Edited by Ruffler on December 22, 2015 6:06PM
"It's mind over matter. If I don't mind it don't matter."
Mark Twain
  • Ruffler
    Ruffler
    ✭
    My issue has been resolved - thank you Support Team.

    I went to here https://help.elderscrollsonline.com/app/account_recovery and clicked on the Suspended/Compromised
    box, explained my really difficult problem and by this evening I got an email form Customer Support stating they changed my email and I was able to re-logon to the game.

    I crammed that request with all the account details I could find: date of purchase, UserID & Password, 4 of the 5 character names I'm using, the last 4 digits of my CC used to purchase the game, I didn't know the answer to secret question, Real Name, address, phone #'s you name it they got it!

    In all it took about 8 hours o get all this resolved.

    Thanks again.


    "It's mind over matter. If I don't mind it don't matter."
    Mark Twain
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