Maintenance for the week of September 15:
• PC/Mac: NA and EU megaservers for patch maintenance – September 15, 4:00AM EDT (8:00 UTC) - 9:00AM EDT (13:00 UTC)
• Xbox: NA and EU megaservers for patch maintenance – September 16, 6:00AM EDT (10:00 UTC) - 12:00PM EDT (16:00 UTC)
• PlayStation®: NA and EU megaservers for patch maintenance – September 16, 6:00AM EDT (10:00 UTC) - 12:00PM EDT (16:00 UTC)
• PC/Mac: NA and EU megaservers for patch maintenance – September 15, 4:00AM EDT (8:00 UTC) - 9:00AM EDT (13:00 UTC)
• Xbox: NA and EU megaservers for patch maintenance – September 16, 6:00AM EDT (10:00 UTC) - 12:00PM EDT (16:00 UTC)
• PlayStation®: NA and EU megaservers for patch maintenance – September 16, 6:00AM EDT (10:00 UTC) - 12:00PM EDT (16:00 UTC)
PC Unable to Connect to Game Server
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vek892_ESO wrote: »ZOS_GinaBruno wrote: »Still investigating, we'll let you know as soon as we have some news.
Thanks! Could it be some of us are still 'logged in'? I know I had to force quit the client then the error I was getting started. (Tried to logout normally but hitting the button did nothing & everyone around me looked like they were 'frozen' in time in Davon's Watch.)
Character Name: Cruril Chorster
Thats my guess, my guild sees me as logged in for a few hours now since it started0 -
Mujuro✭✭✭✭ZOS_GinaBruno wrote: »Are you guys on NA or EU?
I'm on NA, the toon that got booted while in Coldharbor is Mujuro of Kimone; I don't get to the character selection screen and, instead, just get the "unable to connect to game server" message.0 -
ZOS_GinaBrunoCommunity ManagerOk, we've determined the issue and it does appear to be affecting only Coldharbour and Stonefalls on NA, and also isn't affecting everyone. Unfortunately, the fix we need to implement requires many teams that aren't available right now and, honestly, is too risky to do without them. We will address this first thing in the morning, and it likely won't take very long. In the meantime, we encourage you to log into alts that are in other zones, if possible. We apologize that this is happening, and will keep an eye out for further issues.7 -
ZOS_GinaBruno wrote: »Ok, we've determined the issue and it does appear to be affecting only Coldharbour and Stonefalls on NA, and also isn't affecting everyone. Unfortunately, the fix we need to implement requires many teams that aren't available right now and, honestly, is too risky to do without them. We will address this first thing in the morning, and it likely won't take very long. In the meantime, we encourage you to log into alts that are in other zones, if possible. We apologize that this is happening, and will keep an eye out for further issues.
Better to fix it right then make it worse. Off to the Commonwealth I go!2 -
Endenium✭✭✭Thank you for addressing the issue. Not a problem waiting. Its just good to know what is going on.0
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Vals_Fan✭✭✭ZOS_GinaBruno wrote: »Ok, we've determined the issue and it does appear to be affecting only Coldharbour and Stonefalls on NA, and also isn't affecting everyone. Unfortunately, the fix we need to implement requires many teams that aren't available right now and, honestly, is too risky to do without them. We will address this first thing in the morning, and it likely won't take very long. In the meantime, we encourage you to log into alts that are in other zones, if possible. We apologize that this is happening, and will keep an eye out for further issues.
I can't even get to character select.
This welcome back is almost as bad as the last one, where I couldn't even get the game installed before it was over due to impossibly slow download speeds. I was in beta, and have tried twice since then to give this game another try, but I can honestly say I know very little about the actual game, because of one issue or another. I have spent hours fixing problems, and waiting for answers.
I was optimistic and actually planning on buying this game next week if I enjoyed this weekend. Right now I just have a headache.1 -
Atrek✭✭ZOS_GinaBruno wrote: »Ok, we've determined the issue and it does appear to be affecting only Coldharbour and Stonefalls on NA, and also isn't affecting everyone. Unfortunately, the fix we need to implement requires many teams that aren't available right now and, honestly, is too risky to do without them. We will address this first thing in the morning, and it likely won't take very long. In the meantime, we encourage you to log into alts that are in other zones, if possible. We apologize that this is happening, and will keep an eye out for further issues.
Thanks for the update. Unfortunately I can't seem to get to the character selection screen to log into another alt. All of mine are out of Coldharbour and in their respective starting areas.NA-PC MegaServer
Atrek - Imperial Templar (DC)
Cruril the Sage - Brenton Sorc. (DC)0 -
Looks like a good night to load Skyrim since I too am unable to get to the character screen but thank you for letting us know what is happening.0
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Krymon✭ZOS_GinaBruno wrote: »Ok, we've determined the issue and it does appear to be affecting only Coldharbour and Stonefalls on NA, and also isn't affecting everyone. Unfortunately, the fix we need to implement requires many teams that aren't available right now and, honestly, is too risky to do without them. We will address this first thing in the morning, and it likely won't take very long. In the meantime, we encourage you to log into alts that are in other zones, if possible. We apologize that this is happening, and will keep an eye out for further issues.
I would love to beable to do this, but as I cannot even get to the char selection screen, this is not an option...
the game still says I am online.0 -
Atrek✭✭ZOS_GinaBruno wrote: »Ok, we've determined the issue and it does appear to be affecting only Coldharbour and Stonefalls on NA, and also isn't affecting everyone. Unfortunately, the fix we need to implement requires many teams that aren't available right now and, honestly, is too risky to do without them. We will address this first thing in the morning, and it likely won't take very long. In the meantime, we encourage you to log into alts that are in other zones, if possible. We apologize that this is happening, and will keep an eye out for further issues.
I can't even get to character select.
This welcome back is almost as bad as the last one, where I couldn't even get the game installed before it was over due to impossibly slow download speeds. I was in beta, and have tried twice since then to give this game another try, but I can honestly say I know very little about the actual game, because of one issue or another. I have spent hours fixing problems, and waiting for answers.
I was optimistic and actually planning on buying this game next week if I enjoyed this weekend. Right now I just have a headache.
I was also a Beta/Stress Tester & am in the same boat character select wise and with the same goal for the free weekend as you (to see if I want to purchase the game since subscriptions are gone & can dedicate some time to playing ESO:TU). Given that this is still day #1 of 'free weekend' and they are going to fix it ASAP you should still be able to play.NA-PC MegaServer
Atrek - Imperial Templar (DC)
Cruril the Sage - Brenton Sorc. (DC)0 -
Ellorra✭✭✭I am having a similar problem, but I am attributing it to being stupid enough to leave my main in Stonefalls on the eve of a free-to-play weekend. I have no trouble logging into my alt, who is in Shadowfen.0
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Darlgon✭✭✭✭✭
✭ZOS_GinaBruno wrote: »Ok, we've determined the issue and it does appear to be affecting only Coldharbour and Stonefalls on NA, and also isn't affecting everyone. Unfortunately, the fix we need to implement requires many teams that aren't available right now and, honestly, is too risky to do without them. We will address this first thing in the morning, and it likely won't take very long. In the meantime, we encourage you to log into alts that are in other zones, if possible. We apologize that this is happening, and will keep an eye out for further issues.
Gina.. I know you have nothing to do about this geting fixed.. but.. to say.. "just wait 12 hours until our day shift gets in"?
@ZOS_RichLambert
The answer.. for a company who SUPPOSEDLY supports a worldwide game?
Makes me feel like this:
But, I am afraid, this is the real message from ZoS:
Power level to CP160 in a week:
Where is the end game? You just played it.
Why don't I have 300+ skill points? Because you skipped content along the way.
Where is new content? Sigh.3 -
bsmorrowb14_ESO✭✭✭ZOS_GinaBruno wrote: »Ok, we've determined the issue and it does appear to be affecting only Coldharbour and Stonefalls on NA, and also isn't affecting everyone. Unfortunately, the fix we need to implement requires many teams that aren't available right now and, honestly, is too risky to do without them. We will address this first thing in the morning, and it likely won't take very long. In the meantime, we encourage you to log into alts that are in other zones, if possible. We apologize that this is happening, and will keep an eye out for further issues.
Just to clarify, I'm unable to log into any alts or anything. The character load screen never loads. Glad to hear you'll have people on it in the morning though. Thanks for your attn in this matter. Have a good evening.0 -
GhostOfAnEra✭✭✭Yeah, my character in Stonefalls won't load, either. I thought it was because my game was taking forever to load the addons I added in my game, but no prevail
The odd thing though is that my character loaded just fine when I removed all of the addons, so I'm not sure what's entirely going on o.o1 -
Holycannoli✭✭✭✭✭
✭✭Apparently this is affecting DC's Hall of Heroes too. None of us can enter, we all get infinite loading screens. Since we aren't actually in that zone though we can reload the game and reappear in Bangkorai.0 -
Vals_Fan✭✭✭vek892_ESO wrote: »ZOS_GinaBruno wrote: »Ok, we've determined the issue and it does appear to be affecting only Coldharbour and Stonefalls on NA, and also isn't affecting everyone. Unfortunately, the fix we need to implement requires many teams that aren't available right now and, honestly, is too risky to do without them. We will address this first thing in the morning, and it likely won't take very long. In the meantime, we encourage you to log into alts that are in other zones, if possible. We apologize that this is happening, and will keep an eye out for further issues.
I can't even get to character select.
This welcome back is almost as bad as the last one, where I couldn't even get the game installed before it was over due to impossibly slow download speeds. I was in beta, and have tried twice since then to give this game another try, but I can honestly say I know very little about the actual game, because of one issue or another. I have spent hours fixing problems, and waiting for answers.
I was optimistic and actually planning on buying this game next week if I enjoyed this weekend. Right now I just have a headache.
I was also a Beta/Stress Tester & am in the same boat character select wise and with the same goal for the free weekend as you (to see if I want to purchase the game since subscriptions are gone & can dedicate some time to playing ESO:TU). Given that this is still day #1 of 'free weekend' and they are going to fix it ASAP you should still be able to play.
At least I will try to play, but I am not holding my breath. This is not the first time I have tried in vain to get into the game, just to have some issue or another make it impossible. Not really keen on paying for customer service who's idea of ASAP is to wait 3 hours before they even acknowledge the issue anyway. Its going to take a lot of good faith on their part to change my mind, I just feel like I keep getting slapped in the face by them over and over.
They took something I loved and turned it into a practical joke.0 -
Jofish✭✭✭Geez, Gina... this should be posted at the top and not in thread... took me scavenging around to find any kind of response.... put these messages on top please!... btw, all 8 of my toons live in stonefalls; but, hey
Edited by Jofish on December 11, 2015 5:14AM0 -
Thornen✭✭✭✭✭ZOS_GinaBruno wrote: »Ok, we've determined the issue and it does appear to be affecting only Coldharbour and Stonefalls on NA, and also isn't affecting everyone. Unfortunately, the fix we need to implement requires many teams that aren't available right now and, honestly, is too risky to do without them. We will address this first thing in the morning, and it likely won't take very long. In the meantime, we encourage you to log into alts that are in other zones, if possible. We apologize that this is happening, and will keep an eye out for further issues.
Happening in Shadowfen as well tried entering a delve and dun game broke.
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Kenny_McCormick✭✭✭GhostOfAnEra wrote: »Yeah, my character in Stonefalls won't load, either. I thought it was because my game was taking forever to load the addons I added in my game, but no prevail
The odd thing though is that my character loaded just fine when I removed all of the addons, so I'm not sure what's entirely going on o.o
IT WORKED!
disable all ur addons and u can play! just disabled mine before i logged in and now i can play! TY @GhostOfAnEra TYVM!!!!!
so @ZOS_GinaBruno it may be an addon problem if people can login after disabling them..also it would see their creators havnt updated them to current patch nor has minion updated it either!Edited by Kenny_McCormick on December 11, 2015 6:36AM0 -
KerinKor✭✭✭✭✭
✭
Professional 24/7 service providers use what's called an 'on call' system, maybe ZOS should look into such things.ZOS_GinaBruno wrote: »Ok, we've determined the issue and it does appear to be affecting only Coldharbour and Stonefalls on NA, and also isn't affecting everyone. Unfortunately, the fix we need to implement requires many teams that aren't available right now and, honestly, is too risky to do without them
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Kenny_McCormick wrote: »GhostOfAnEra wrote: »Yeah, my character in Stonefalls won't load, either. I thought it was because my game was taking forever to load the addons I added in my game, but no prevail
The odd thing though is that my character loaded just fine when I removed all of the addons, so I'm not sure what's entirely going on o.o
IT WORKED!
disable all ur addons and u can play! just disabled mine before i logged in and now i can play! TY @GhostOfAnEra TYVM!!!!!
so @ZOS_GinaBruno it may be an addon problem if people can login after disabling them..also it would see their creators havnt updated them to current patch nor has minion updated it either!
The only way I can get rid of addons is to delete them from the add on folder which I did. Did not work for me
Still getting cannot connect to server error. I am happy to hear it worked for others though 
Edited by avalonarcana on December 11, 2015 7:26AM0 -
rodolfofunariub17_ESO2Soul ShrivenSame problem here.
I was in Coldharbour, got a disconnect
Now when i try to login:
"Unable to connect to game server. Please make sure you have a valid internet connection."
I tried to remove all add-ons, still same error. I cant view my chars
Ticket Number: 151210-002806
Edited by rodolfofunariub17_ESO2 on December 11, 2015 1:56PM1 -
wafcatb14_ESO✭✭✭rodolfofunariub17_ESO2 wrote: »Same problem here.
I was in Coldharbour, got a disconnect
Now when i try to login:
"Unable to connect to game server. Please make sure you have a valid internet connection."
I tried to remove all add-ons, still same error. I cant view my chars
Ticket Number: 151210-002806
Same thing here, however I have been having that issue of not being able to login, since 800pm CST last night. having the same issue today.
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viggys✭Maybe you can use your fancy new window that pops up to let the community know there is a issue and not to try and load in any alts in these zones instead of trying to sell me Bears for a broken game.Edited by viggys on December 11, 2015 3:24PM0
