Unable to get access code emails

aurlaib14_ESO · November 2015

I need to login to my account, but to do so requires an access code. I havent been able to recieve any of the emails for the access code.

Yes i have checked spam folders, and yes i have checked junk folders, and pretty much every other folder in existence. Then i tried to contact customer support on the website only to need an access code to login and send a message there. Not exactly sure what im supposed to do when i can't login to anything but the forum.

Zaldan · November 2015

aurlaib14_ESO wrote: »

I need to login to my account, but to do so requires an access code. I havent been able to recieve any of the emails for the access code.

Yes i have checked spam folders, and yes i have checked junk folders, and pretty much every other folder in existence. Then i tried to contact customer support on the website only to need an access code to login and send a message there. Not exactly sure what im supposed to do when i can't login to anything but the forum.

good luck, I've been waiting weeks

Blo0dstorm · November 2015

Try adding noreply@mail.elderscrollsonline.com to your senders white list if you got one in your email settings.
Using a 'live.com' email address to fetch zenimax emails, never got a problem so far.
ISP's email boxes are less reliable imho, as they sometimes 'blacklist' some domains, only god knows why.

aurlaib14_ESO · November 2015

I have added that to my senders white list, and still no luck. Hoping i can get some support soon as again, i can't contact support directly without needing an access code.

ZOS_MollyH · November 2015

Hi @aurlaib14_ESO !

You should be able to contact support by using the "I can't log in" option.

Snowdog · November 2015

ZOS_MollyH wrote: »

Hi @aurlaib14_ESO !

You should be able to contact support by using the "I can't log in" option.

Where is that option, I also cant log in due to the access code not showing up .. yet I get all the other emails and can change my PWD .. this is so frustrating. I am disgusted with companies these days wanting out money but no giving any support

Snowdog · November 2015

So I can log in here but am not allowed to log into the game?

Snowdog · November 2015

I wish I never bought this game.

ZOS_MollyH · November 2015

Hi @Snowdog !

Upon investigating your ticket, we see that it is being processed by an agent, and you should have one of our support team members reaching out to you soon.

Snowdog · November 2015

I receive the support reply email on 11/6 requesting my account info and have not heard a thing since then. Please help me

Snowdog · November 2015

ZOS_MollyH wrote: »

Hi @Snowdog !

Upon investigating your ticket, we see that it is being processed by an agent, and you should have one of our support team members reaching out to you soon.

To date I have not had my issue resolved. Please help me. I received 1 email form you guys and then nothing. I did respond with the appropriate info. Why wont anyone help?

Snowdog · November 2015

Will you guys ever resolve this or do you want me to go away and just write off the money I spent ?

Please assist me

Snowdog · November 2015

This is really unacceptable. Why wont you help me?

Snowdog · November 2015

So I send you my cd code, I give you my access info to my account, you can see it comes from the same email address and still not a word from you on fixing my account problems. Not any help at all. What is wrong? Why wont you help ?

pssyfngr3 · November 2015

I am in the same situation... For the past week, I received computer generated responses and false promises to send my issue to the "advanced" team. I feel extremely frustrated that I wasted hundreds of dollars on a game that refuses to let me play because they cannot resend the access code or change my email.

Snowdog · December 2015

This is so unacceptable why would you help any of us?

Snowdog · December 2015

This is really sad. I have the CD, I have the CD key, I had a user name and password and a working account at this address Joe@pb.net. I have been asking for help to get the access code to work at this address. Now I have no account, no user name and no password. I have been asking for help for over a month now and you guys have mostly told me to go away. What do I have to do to get my account back. You can look back and see the addy joe@pb.net was my account, if someone stole you have a responsibility to help me get it back. I can take a picture of my cd and cd code. What do you want from me? why wont you assist me? I am beyond frustrated and do not know what else to do? PLEASE HELP ME! How can you just ignore my requests?