Add exceptions to your Antivirus suite and Firewall

Each antivirus program is different and we recommend that players view the antivirus developer's website for full instructions on how to add exceptions.

The application files that may require exceptions are:

Bethesda.net_launcher: C:\Program Files (x86)\ZenimaxOnline\Launcher
North American megaserver ESO.exe: C:\Program Files (x86)\ZenimaxOnline\The Elder Scrolls Online\game\client\eso.exe
European megaserver ESO.exe: C:\Program Files (x86)\ZenimaxOnline\The Elder Scrolls Online EU\game\client\eso.exe

Some antivirus programs require entire folders to be selected instead of a single file.When this is the case, the file paths below are what players should use. If required by the anti-virus program, include all subfolders since every file is critical to run the game.

North American megaserver: C:\Program Files (x86)\Zenimax Online\The Elder Scrolls Online\
European megaserver: C:\Program Files (x86)\Zenimax Online\The Elder Scrolls Online EU\

Open your outpound ports for ESO traffic

To best access The Elder Scrolls Online: Tamriel Unlimited, you should configure you routers to open the following outbound ports:

PC / Mac Ports
TCP / UDP Ports 24100 through 24131
TCP / UDP Ports 24500 through 24507
TCP / UDP Ports 24300 through 24331
TCP Port 80
TCP Port 433

If you have any questions about the port forwarding process, you should contact your Internet Service Provider or router manufacturer for additional assistance.

Try switching from a Wi-Fi or Wireless connection to using a direct Ethernet cable connection

By default, computers prioritize a wired connection if an ethernet cable is connected. If you wish to switch back and reconnect to a WiFi/wireless network:

Open Control Panel.
Go to Network and Internet.
Open the Network and Sharing Center.
Select Connect to a network.
If a wireless network is available, players should be able to connect.
If needed, select Troubleshoot problems for further assistance.