XINPUT1_3.dll is missing

nat_northb16_ESO · October 2015

FadedJeans wrote: »

Yusuf wrote: »

i had the same problem too but managed to work around it.
i "fixed" it after manually installing the xbox360 controller driver for windows 7 even though i'm running windows 10 64-bit.

This worked for me as well. I downloaded the XBox 360 drivers from Microsoft for Windows 7, 64 bit, and installed them without a hitch. PTS now runs.

https://www.microsoft.com/hardware/en-us/d/xbox-360-controller-for-windows

Had the same issue but the above also worked for me! Cheers!

Aionna · October 2015

Downloading Xbox 360 drivers as posted above solved it for me too.

Enodoc · October 2015

I have the error but I can't run Windows Update to see if DirectX needs updating. Once I've got Windows Update working I'll see if there's a new version of DirectX available.

However, even if this issue can be fixed by doing something with DirectX, something needs to be done to address this before Orsinium goes Live. The error message doesn't make it clear what needs to be reinstalled, so people may waste time reinstalling ESO when what is actually needed is some obscure DirectX thing (DirectX isn't even mentioned in the error message).

ADarklore · October 2015

I think this is more related to the XBOX 360 controller driver versus DirectX... because this is all occurring because of the addition of controller support for the PC. Seems that this missing .dll must be included in both the DirectX update and the XBOX 360 driver as updating/installing either seems to resolve the problem.

Enodoc · October 2015

Whatever the cause/solution of the issue, ZOS need to make sure that it doesn't transfer to Live. Or if that's unavoidable, they at least need to make it VERY clear, through numerous channels (Patch Notes, social media, support article, etc), how to address it.

For example, DirectX 11.2 is included with Windows 8.1, which I have. But dxdiag doesn't show version increments, so it shows as DirectX 11. I don't know if 11.3 is out yet, but if it is, it should automatically be downloaded by Windows Update. And you aren't supposed to download DX updates without Windows Update. Logically therefore, there should be no problem, and I should have the latest DirectX. So where is this problem coming from? Is XInput missing from some releases of DX? Is it an optional extra, that ESO therefore shouldn't be asking for if there's no Xbox controller driver present on the system?

And yes, it is entirely related to controller support, but that doesn't mean that everyone should be forced to download an Xbox controller driver just to continue playing without one. (Did you know that the X- in X-Box stands for DirectX?)

ZOS_RyanRuzich · October 2015

Can you link your UserSettings.txt file here, save it to a safe spot (copy it somewhere) and then delete it?

Enodoc · October 2015

@ZOS_RyanRuzich Here's my PTS UserSettings.txt. Haven't really got anywhere to upload it to in order to link it, so it's just copy-pasted in here:

SET MouseRawInput "1"
SET MouseSensitivityFirstPerson "0.50000000"
SET MouseSensitivityThirdPerson "1.00000000"
SET MouseSmoothing "0"
SET InvertMouseWheel "1"
SET InvertMouseY "1"
SET InvertMouseX "1"
SET DistantFoliageEnabled "1"
SET MAGELIGHT_LIGHTS_VISIBLE "1"
SET PFX_SUPPRESS_DISTANCE_v2 "50.00000000"
SET PFX_GLOBAL_MAXIMUM "1024"
SET MULTI_GPU_CHECK "1"
SET CachedRLREnabled "0"
SET CachedReflectionResolution "0"
SET CachedShadowFiltering "4"
SET ScreenshotFormat.2 "PNG"
SET PregameScreenAdjustEnabled "0"
SET PregameGammaCheckEnabled "0"
SET HardwareCheckEnabled.3 "0"
SET SUB_SAMPLING "2"
SET REFLECTION_QUALITY_v3 "0"
SET PARTICLE_DENSITY "1"
SET HIGH_RESOLUTION_SHADOWS "0"
SET SHADOWS "2"
SET GAMMA_ADJUSTMENT "113"
SET VIEW_DISTANCE "2.00000000"
SET GPUSmoothingFrames "10"
SET MIP_LOAD_SKIP_LEVELS "1"
SET RAIN_WETNESS "1"
SET LENS_FLARE "1"
SET GOD_RAYS_v2 "1"
SET ANTI_ALIASING_v2 "1"
SET AMBIENT_OCCLUSION "1"
SET COLOR_GRADING_v1 "0"
SET BLOOM "1"
SET DEPTH_OF_FIELD "0"
SET TONE_MAPPING "1"
SET COLOR_CORRECTION "1"
SET SOFT_ALPHA "1"
SET DISTORTION "1"
SET CHARACTER_LIGHTING "1"
SET DIFFUSE_2_MAPS "1"
SET DETAIL_MAPS "1"
SET NORMAL_MAPS "1"
SET SPECULAR_MAPS "1"
SET CLUTTER_2D "1"
SET SIMPLE_SHADERS "0"
SET WATER_FOAM "1"
SET VSYNC_INTERVAL "1"
SET VSYNC "0"
SET MAX_ANISOTROPY "1"
SET PreferMaximizedWindow "0"
SET PreferExclusiveFullscreen "0"
SET FULLSCREEN_v5 "1"
SET FullscreenHeight "1000"
SET FullscreenWidth "1776"
SET WindowedHeight "768"
SET WindowedWidth "1024"
SET SiegeCameraChoice "0"
SET IsServerSelected "0"
SET SelectedServer "0"
SET OverscanHeightAdjustment "0"
SET OverscanWidthAdjustment "0"
SET OverscanYOffset "0"
SET OverscanXOffset "0"
SET CharacterSelectForceAllCharacterPreloads "0"
SET PlayerStandInsMaxPerFrame "8"
SET PlayerStandInsEnabled.2 "0"
SET FOVChangesAllowed "1"
SET AgreedToPEGI "1"
SET LuaMemoryLimitMB "64"
SET GamepadSensitivityFirstPerson.2 "0.72000003"
SET GamepadSensitivityThirdPerson.2 "0.85000002"
SET GamepadInvertX "0"
SET GamepadInvertY "0"
SET GamepadVibrationEnabled "1"
SET SOUND_ENABLED "1"
SET FOOTSTEPS_VOLUME "50.00000000"
SET FOOTSTEPS_ENABLED "1"
SET SPEAKER_SETUP "0"
SET VOICE_CHAT_VOLUME "65.00000000"
SET BACKGROUND_AUDIO "1"
SET VO_VOLUME "70.00000000"
SET VO_ENABLED "1"
SET UI_VOLUME "70.00000000"
SET UI_ENABLED "1"
SET AMBIENT_VOLUME "70.00000000"
SET AMBIENT_ENABLED "1"
SET SFX_VOLUME "70.00000000"
SET SFX_ENABLED "1"
SET MUSIC_VOLUME "70.00000000"
SET MUSIC_ENABLED "1"
SET AUDIO_VOLUME "100.00000000"
SET AUDIO_ENABLED "1"
SET TooltipFilter "-1"
SET TooltipNumOptions "2"
SET Language.2 "en"
SET GraphicsDriver.7 "D3D11"
SET PatchDataPath "game:/GameData/"
SET CacheDataPath "machine:/Cache/"
SET ViewedAddOnEULAVersion "5"
SET AcceptedAddOnEULAVersion "5"
SET AcceptedCodeOfConductVersion "1"
SET AcceptedPrivacyPolicyVersion "2"
SET AcceptedTOSVersion "1"
SET AcceptedEULAVersion "3"
SET DirectionalDamageIndictorVisibleInThirdPerson "0"
SET CameraFramingTransitionEnabled "1"
SET SkipPregameVideos "0"
SET HasPlayedPregameVideo "1"
SET RangedKillCamera "0"
SET PlayerKillCamera "1"
SET LastMonsterKillCamera "1"
SET MinFrameTime.2 "0.01000000"
SET ParticlesEnabled "1"
SET RequestedNumJobThreads "-1"
SET RequestedNumWorkerThreads "-1"
SET FreeUnusedGrannyFileSections.2 "0"
SET IsTrustedMachine "1"
SET RememberAccountName "1"
SET AccountName "Enodoc"
SET LastRealm "PTS"
SET CustomUIScale "1.00000000"
SET UseCustomUIScale.2 "0"
SET RollDodgeDoubleTapEnabled "1"
SET RollDodgeDoubleTapTimeWindow.2 "185"
SET ClampGroundTargetEnabled "1"
SET MonsterTellsEnabled "1"
SET CameraZoomDistancesSynced "1"
SET SiegeCameraZoomDistance "6.00000000"
SET WeaponsOutCameraZoomDistance "6.50000000"
SET WeaponsSheathedCameraZoomDistance "6.50000000"
SET MaxNetworkWriteBuffer "10485760"
SET MaxNetworkReadBuffer "10485760"

Deleting it didn't do anything.

Enodoc · October 2015

So I downloaded the "DirectX End-User Runtime Web Installer" https://www.microsoft.com/en-gb/download/details.aspx?id=35&40ddd5bd-f9e7-49a6-3526-f86656931a02=True which seems to have back-credited my (fully up-to-date) DirectX 11.2 with components of DX 9.0c, and now it's working fine.

So why is something that is not in the recent release (and therefore presumably deprecated) needed for controller support, and how do we explain to people that they need to download components of old DirectX versions to get ESO working again if this issue goes Live? (It would be better if ESO only searched for this XInput file if there was already a controller driver installed.)

Slurg · October 2015

FadedJeans wrote: »

Yusuf wrote: »

i had the same problem too but managed to work around it.
i "fixed" it after manually installing the xbox360 controller driver for windows 7 even though i'm running windows 10 64-bit.

This worked for me as well. I downloaded the XBox 360 drivers from Microsoft for Windows 7, 64 bit, and installed them without a hitch. PTS now runs.

https://www.microsoft.com/hardware/en-us/d/xbox-360-controller-for-windows

It never would have occurred to me to do this so I'm glad I checked the forum as soon as I got that error message. Installing this solved my error message problem immediately.

LadyShadowAse · October 2015

Hi all,

I also have the same issue on Windows 8.1. All my updates are up to date. Submitted a ticket to support, few people already tried to help me but without results. Please help. I really want to try PTS.

Enodoc · October 2015

@LadyShadowAse Did you try the "DirectX End-User Runtime Web Installer" https://www.microsoft.com/en-gb/download/details.aspx?id=35&40ddd5bd-f9e7-49a6-3526-f86656931a02=True?

LadyShadowAse · October 2015

@Enodoc thank you so much! You saved my day! It is working! I am so grateful! Thanks again

Preyfar · October 2015

FadedJeans wrote: »

Yusuf wrote: »

i had the same problem too but managed to work around it.
i "fixed" it after manually installing the xbox360 controller driver for windows 7 even though i'm running windows 10 64-bit.

This worked for me as well. I downloaded the XBox 360 drivers from Microsoft for Windows 7, 64 bit, and installed them without a hitch. PTS now runs.

https://www.microsoft.com/hardware/en-us/d/xbox-360-controller-for-windows

Just wanting to confirm this fixed the issue for me as well (Windows 10, 64-bit -- downloaded the Windows 7 64-bit driver). The installer complained the software was already installed on my system, but that xinput1_3.dll was missing all the same.

blueparrotb14_ESO · October 2015

This fix is to install the DirectX Runtime June 2010 SDK... This is a optional package of DirectX files, one of which happens to be the one you need...

After downloading the full package, double click on it. This will prompt the package to self-extract...

Be sure to take note of where it is saved...

Then open the folder and double click DXSETUP, and you should be good to go...
Here's the link... It will start the download from Microsoft...

http://www.microsoft.com/en-us/download/confirmation.aspx?id=8109

Enodoc · October 2015

blueparrotb14_ESO wrote: »

This fix is to install the DirectX Runtime June 2010 SDK... This is a optional package of DirectX files, one of which happens to be the one you need...

After downloading the full package, double click on it. This will prompt the package to self-extract...

Be sure to take note of where it is saved...

Then open the folder and double click DXSETUP, and you should be good to go...
Here's the link... It will start the download from Microsoft...

http://www.microsoft.com/en-us/download/confirmation.aspx?id=8109

For reference purposes, and for people who are wondering what the difference is, this is basically the same DX Runtime that I linked above, but this version gives a package download as supposed to being a web-based install.

violetarc · October 2015

Preyfar wrote: »

FadedJeans wrote: »

Yusuf wrote: »

i had the same problem too but managed to work around it.
i "fixed" it after manually installing the xbox360 controller driver for windows 7 even though i'm running windows 10 64-bit.

This worked for me as well. I downloaded the XBox 360 drivers from Microsoft for Windows 7, 64 bit, and installed them without a hitch. PTS now runs.

https://www.microsoft.com/hardware/en-us/d/xbox-360-controller-for-windows

Just wanting to confirm this fixed the issue for me as well (Windows 10, 64-bit -- downloaded the Windows 7 64-bit driver). The installer complained the software was already installed on my system, but that xinput1_3.dll was missing all the same.

This also worked for me. I am also running Win10 and downloaded the Win7 64bit and it fixed my problem. Thanks!

pema · October 2015

thanks for the fix

ZOS_GinaBruno · October 2015

Just a quick update - this will be fixed in the next PTS patch, so it won't be a problem once we go live on November 2nd.

Enodoc · October 2015

ZOS_GinaBruno wrote: »

Just a quick update - this will be fixed in the next PTS patch, so it won't be a problem once we go live on November 2nd.

Brilliant! Unfortunately I don't think we'll be able to test whether it's fixed or not, as there doesn't seem to be any way to remove DX Runtime once it's been installed

GTech_1 · October 2015

ZOS_GinaBruno wrote: »

Just a quick update - this will be fixed in the next PTS patch, so it won't be a problem once we go live on November 2nd.

Excellent! Now I won't need to hand-hold all my guildies through a DX 9.0.c install.

Also: Ditto on the "it's untestable" factor. DX runtime versions cannot be uninstalled.

stevenbennett_ESO · October 2015

Since I just updated my rig to Windows 10 and have NOT yet tried the PTS on it (and thus not installed the DX Runtime), I should be able to test this next week after the new patch. I'm sure there are plenty of others who'll be able to test this too.

Enodoc · October 2015

stevenbennett_ESO wrote: »

Since I just updated my rig to Windows 10 and have NOT yet tried the PTS on it (and thus not installed the DX Runtime), I should be able to test this next week after the new patch. I'm sure there are plenty of others who'll be able to test this too.

@stevenbennett_ESO Sounds good. It would be good to check that the error does appear now (pre-patch) so we know that your rig is definitely missing the file.

ZOS_GinaBruno · October 2015

stevenbennett_ESO wrote: »

Since I just updated my rig to Windows 10 and have NOT yet tried the PTS on it (and thus not installed the DX Runtime), I should be able to test this next week after the new patch. I'm sure there are plenty of others who'll be able to test this too.

That'd be great, thank you!

stevenbennett_ESO · October 2015

Enodoc wrote: »

stevenbennett_ESO wrote: »

Since I just updated my rig to Windows 10 and have NOT yet tried the PTS on it (and thus not installed the DX Runtime), I should be able to test this next week after the new patch. I'm sure there are plenty of others who'll be able to test this too.

@stevenbennett_ESO Sounds good. It would be good to check that the error does appear now (pre-patch) so we know that your rig is definitely missing the file.

Good point. I'll check it later tonight.

stevenbennett_ESO · October 2015

And... unfortunately, it looks like I'm not seeing this issue with my rig on the current PTS. Possibly because I updated from 8.1? So it looks like I won't be a good test for this on Monday after all.

Enodoc · October 2015

stevenbennett_ESO wrote: »

And... unfortunately, it looks like I'm not seeing this issue with my rig on the current PTS. Possibly because I updated from 8.1? So it looks like I won't be a good test for this on Monday after all.

Ha, never mind

I managed to find where the file lives (C:\Windows\SysWOW64) so I can move it in and out of the Recycle Bin to test this myself.