ESO Plus member but no Imp City

dbrand001 · August 2015

I am an eso plus member but I cant access imperial city and it is trying to make me buy it from the crown store first.

ZOS_JessicaFolsom · August 2015

Could you check and see if you have the ESO Plus buff?

dbrand001 · August 2015

ZOS_JessicaFolsom wrote: »

Could you check and see if you have the ESO Plus buff?

Yes I do.

ZOS_JessicaFolsom · August 2015

Hmm okay. Could you show us what you're seeing (screenshot) when you try to access the Imperial City? If it's displaying as locked, could you make sure you have a home campaign assigned and try again?

MisterJimothy · August 2015

Did you trying actually going into Imperial City? The Crown Store Imp City is if you want to buy it out right. If you're a sub, you just get in.

Icy · September 2015

A guild mate had homed to Azura's then guested over to Haderus where I was. The IC gates showed as locked for him on the map, however when he rode down to the gate he could get in.

It may just be a display issue.

Also, make sure you've set a default campaign. I noticed when I was on the PTS when I hadn't set a campaign, but looked at the Cyrodiil map (from outside Cyrodiil) the gates showed as locked. This fixed itself after a campaign was set.

Hope that helps.

billcage · September 2015

Same problem for me . I am %100 sure about joining correct server.

billcage · September 2015

Problem is solved when i restarted the game.

Airavis · September 2015

I am having the same problem. I have been using Imperial city for 2 weeks now as an ESO plus member and today I cant zone in sewers without the game asking me to buy IC from crown store. I just checked my account status and its saying Im active member. Also it take me 6 log in attempts to load ciirodil before I encountered this bug. I had some log in error over and over.

Airavis · September 2015

I just checked my account status again and it does seem that my recurring monthly payment was dropped for no reason. I just renewed my monthly subscription. Hopefully now I can access IC again.

Calans · September 2015

My ESO membership shows active, but it's not showing up on my character screen in-game. I can't get into Imperial City or receive the bonuses for ESO plus.

Crusades · September 2015

Same situation as these guys, current eso plus member but can't get back into city. Also the eso plus buff is not showing up in character screen.

NA-Xbox One

unde4dbread · September 2015

NA- XBOX ONE
No ESO plus buff on character sheet, no crowns, no access to IC.
Been a member for a few months already and I just received a renewal notification so my membership is definitely active.

Any resolution? Because as a monthly subscriber, this is beyond ludicrous.

Spliffo · September 2015

Ok I just signed in and am having the same problem. Checked my subscriptions on my console and it says I am subscribed to eso until next month but if I go onto the Microsoft site it isn't in my subscriptions and I also went through my bank statement and realised I was NOT CHARGED for this months eso plus renewal so it seems that my subscription has been dropped and my console is displaying my subscriptions wrong.

Purchasing ESO Plus membership again fixed my problem and I now have my buff and dlc access back, tho my console still displays that I now have membership until November.

Hope this helps someone

mdziur · September 2015

I'm having the same issue and it is still not resolved!!!!! I HVAE HAD THIS ISSUE NOW SINCE THE IC WAS RELEASE!!!!!!

ESO SUPPORT has been failing. I have been a paying member since game launch on the PC and my ESO membership was working fine before the IC update!!!!

NOW I DO NOT HAVE ESO PLUS BUFFS AND I HAD TO PURCHASE THE IC CONTENT TO GET BACK INTO THE IC!!!

WHY THE *** DO I HAVE TO PAY FOR THE IC IF I AM ALREADY AN ESO PLUS MEMBER AND WTF HAPPENED????!?!?!?!?!?

FIX THIS ***!!!!