k2blader wrote: »

I wouldn't have been so irked if one of the ZOS people hadn't posted the problem was fixed and for anyone still experiencing issues to check with his/her ISP. The problem wasn't/isn't my ISP, ffs. Just totally irresponsible to post something like that.

ViscousSummer88 wrote: »

Greeniewolfub17_ESO wrote: »

ViscousSummer88 wrote: »

me_ming wrote: »

jonjees wrote: »

for eso plus members, it is still a subscription.
for whatever reasons eso is down, compensation needs to be given to subscription users.
in this era where redundancy, high availability and business continuity are all viable solutions, this should not be happening.

likewise down for patching, crashes and what nots, the subs needs to be compensated, because they have paid for the service.

I understand you're frustrated by this, but you're being irrational. It's NOT an ESO/Zenimax issue it's a carrier issue. Meaning if you want compensation go ask Level3.

What customers like yourself don't understand, is that technological devices have down times. They're not perfect. And servers will go down. It's something avoidable, yes, but that doesn't mean that they will work 100% of the time. Telecommunication companies, of course, will try to maintain it, but still you can't fault them for down times. Things happen deal with it.

It's not like you can't play the game for weeks, because of the down time.

And just for your clarification it is a server issue. The carrier which the ESO servers are, is down. That's why you can't access the game. I'm not sure if Zenimax have different carriers for different servers (I am guessing they might, since some of your friends can play the game). To clarify even further Level3 is a (CLEC) carrier, that holds databases for different telecommunication companies, and if their (Level3) systems are down so does everyone that are using that carrier.

I subscribe monthly, and I wouldn't mind for a compensation, but it will be on ESO's discretion. I won't beg for it, because I understand that this was out of their hands.

No, that's completely the wrong mindset to have. Zenimax chose to use Level 3's services therefore they are responsible if their are any issues. Why should we, me and you and everyone else, be given the short straw because of the failure of Zenimaxs third-party supplier? The answer is we shouldn't and we never should be, this goes without saying for all companies you're a customer of!

It's not acceptable for someone or a company to expect their customers to accept down time and a company should have measures in place for such situations if it be directly their service issue of that of their third-party suppliers. I use the term "measures in place" very broadly, from having redundancy to giving, me and you, customer reimbursement and that is something that we as customers should and are allowed to expect, regardless of what a companies ToS states. At the end of it, if they like their customers and appreciate their customers they would understand this and seek reimbursement from their third-party supplier (Level 3) after the fact.

Time is not relevant, it's already been stated that the connections are now going through and that they are now performing maintenance off their own back, you tell me would you class this as their third-parties failure or their failure now? Difficult isn't it? But fundamentally it does not matter. We, as customers, can not be expected to accept are service disruption, regardless of the company, due to their suppliers.

Finally, you should not have to beg, a simple ticket to support or even a phone call expressing that you do not feel the service provided was acceptable, it's a company, you're the customer, raise your concerns- That is not begging, that's called wanting the service you pay for.

1) I actually find it the opposite of a failure that they are doing maintenance now. In fact I would find it a failure were they not to restart everything and make sure it is all running as expected before letting everyone in and possibly finding major issues.

2) You do not understand how Level 3 and the net work. Zos doesn't choose to have level 3's services. I doubt zos deals with level 3 in any real meaningful way. As I explained previously, level 3 is sort of like the isp to the major isps. (okay admittedly that is a drastic oversimplification but still...) That is why large chunks of ATT, Verizon, Comcast, Time Warner and other isps were down. That is why data centers operated by dozens if not hundreds of different companies were down. I'm pretty sure it was one of these third parties that Zos deals with.

First off, I feel that your tone is very rude. Secondly, it's not our job as the customer to have to understand their systems or any systems they use for that matter, that is their problem entirely.

But again, why should we, as customers, be expected to sit back and not have our concerns in regards to downtime, at the end of the day Level 3 are not the only supplier, the data centre they use is not the only data centre. There will be plenty of companies which were not affected. It really does not matter which third-party company you want to point the finger at, they use them in some form if that be the supplier of the date centre or if they be directly related.

But thank you for your "insight".

k2blader wrote: »

djnapstyb14_ESO wrote: »

Solar storm is a good blame

Even Level 3's site doesn't give the reason, but I think you're gonna be right. lol

Still, I think people should stop posting NOAA junk until there's a "confirm" that was cause.

ViscousSummer88 wrote: »

Greeniewolfub17_ESO wrote: »

ViscousSummer88 wrote: »

me_ming wrote: »

jonjees wrote: »

for eso plus members, it is still a subscription.
for whatever reasons eso is down, compensation needs to be given to subscription users.
in this era where redundancy, high availability and business continuity are all viable solutions, this should not be happening.

likewise down for patching, crashes and what nots, the subs needs to be compensated, because they have paid for the service.

I understand you're frustrated by this, but you're being irrational. It's NOT an ESO/Zenimax issue it's a carrier issue. Meaning if you want compensation go ask Level3.

What customers like yourself don't understand, is that technological devices have down times. They're not perfect. And servers will go down. It's something avoidable, yes, but that doesn't mean that they will work 100% of the time. Telecommunication companies, of course, will try to maintain it, but still you can't fault them for down times. Things happen deal with it.

It's not like you can't play the game for weeks, because of the down time.

And just for your clarification it is a server issue. The carrier which the ESO servers are, is down. That's why you can't access the game. I'm not sure if Zenimax have different carriers for different servers (I am guessing they might, since some of your friends can play the game). To clarify even further Level3 is a (CLEC) carrier, that holds databases for different telecommunication companies, and if their (Level3) systems are down so does everyone that are using that carrier.

I subscribe monthly, and I wouldn't mind for a compensation, but it will be on ESO's discretion. I won't beg for it, because I understand that this was out of their hands.

No, that's completely the wrong mindset to have. Zenimax chose to use Level 3's services therefore they are responsible if their are any issues. Why should we, me and you and everyone else, be given the short straw because of the failure of Zenimaxs third-party supplier? The answer is we shouldn't and we never should be, this goes without saying for all companies you're a customer of!

It's not acceptable for someone or a company to expect their customers to accept down time and a company should have measures in place for such situations if it be directly their service issue of that of their third-party suppliers. I use the term "measures in place" very broadly, from having redundancy to giving, me and you, customer reimbursement and that is something that we as customers should and are allowed to expect, regardless of what a companies ToS states. At the end of it, if they like their customers and appreciate their customers they would understand this and seek reimbursement from their third-party supplier (Level 3) after the fact.

Time is not relevant, it's already been stated that the connections are now going through and that they are now performing maintenance off their own back, you tell me would you class this as their third-parties failure or their failure now? Difficult isn't it? But fundamentally it does not matter. We, as customers, can not be expected to accept are service disruption, regardless of the company, due to their suppliers.

Finally, you should not have to beg, a simple ticket to support or even a phone call expressing that you do not feel the service provided was acceptable, it's a company, you're the customer, raise your concerns- That is not begging, that's called wanting the service you pay for.

1) I actually find it the opposite of a failure that they are doing maintenance now. In fact I would find it a failure were they not to restart everything and make sure it is all running as expected before letting everyone in and possibly finding major issues.

2) You do not understand how Level 3 and the net work. Zos doesn't choose to have level 3's services. I doubt zos deals with level 3 in any real meaningful way. As I explained previously, level 3 is sort of like the isp to the major isps. (okay admittedly that is a drastic oversimplification but still...) That is why large chunks of ATT, Verizon, Comcast, Time Warner and other isps were down. That is why data centers operated by dozens if not hundreds of different companies were down. I'm pretty sure it was one of these third parties that Zos deals with.

First off, I feel that your tone is very rude. Secondly, it's not our job as the customer to have to understand their systems or any systems they use for that matter, that is their problem entirely.

But again, why should we, as customers, be expected to sit back and not have our concerns in regards to downtime, at the end of the day Level 3 are not the only supplier, the data centre they use is not the only data centre. There will be plenty of companies which were not affected. It really does not matter which third-party company you want to point the finger at, they use them in some form if that be the supplier of the date centre or if they be directly related.

But thank you for your "insight".

Batavia wrote: »

ViscousSummer88 wrote: »

Greeniewolfub17_ESO wrote: »

ViscousSummer88 wrote: »

me_ming wrote: »

jonjees wrote: »

for eso plus members, it is still a subscription.
for whatever reasons eso is down, compensation needs to be given to subscription users.
in this era where redundancy, high availability and business continuity are all viable solutions, this should not be happening.

likewise down for patching, crashes and what nots, the subs needs to be compensated, because they have paid for the service.

I understand you're frustrated by this, but you're being irrational. It's NOT an ESO/Zenimax issue it's a carrier issue. Meaning if you want compensation go ask Level3.

What customers like yourself don't understand, is that technological devices have down times. They're not perfect. And servers will go down. It's something avoidable, yes, but that doesn't mean that they will work 100% of the time. Telecommunication companies, of course, will try to maintain it, but still you can't fault them for down times. Things happen deal with it.

It's not like you can't play the game for weeks, because of the down time.

And just for your clarification it is a server issue. The carrier which the ESO servers are, is down. That's why you can't access the game. I'm not sure if Zenimax have different carriers for different servers (I am guessing they might, since some of your friends can play the game). To clarify even further Level3 is a (CLEC) carrier, that holds databases for different telecommunication companies, and if their (Level3) systems are down so does everyone that are using that carrier.

I subscribe monthly, and I wouldn't mind for a compensation, but it will be on ESO's discretion. I won't beg for it, because I understand that this was out of their hands.

No, that's completely the wrong mindset to have. Zenimax chose to use Level 3's services therefore they are responsible if their are any issues. Why should we, me and you and everyone else, be given the short straw because of the failure of Zenimaxs third-party supplier? The answer is we shouldn't and we never should be, this goes without saying for all companies you're a customer of!

It's not acceptable for someone or a company to expect their customers to accept down time and a company should have measures in place for such situations if it be directly their service issue of that of their third-party suppliers. I use the term "measures in place" very broadly, from having redundancy to giving, me and you, customer reimbursement and that is something that we as customers should and are allowed to expect, regardless of what a companies ToS states. At the end of it, if they like their customers and appreciate their customers they would understand this and seek reimbursement from their third-party supplier (Level 3) after the fact.

Time is not relevant, it's already been stated that the connections are now going through and that they are now performing maintenance off their own back, you tell me would you class this as their third-parties failure or their failure now? Difficult isn't it? But fundamentally it does not matter. We, as customers, can not be expected to accept are service disruption, regardless of the company, due to their suppliers.

Finally, you should not have to beg, a simple ticket to support or even a phone call expressing that you do not feel the service provided was acceptable, it's a company, you're the customer, raise your concerns- That is not begging, that's called wanting the service you pay for.

1) I actually find it the opposite of a failure that they are doing maintenance now. In fact I would find it a failure were they not to restart everything and make sure it is all running as expected before letting everyone in and possibly finding major issues.

2) You do not understand how Level 3 and the net work. Zos doesn't choose to have level 3's services. I doubt zos deals with level 3 in any real meaningful way. As I explained previously, level 3 is sort of like the isp to the major isps. (okay admittedly that is a drastic oversimplification but still...) That is why large chunks of ATT, Verizon, Comcast, Time Warner and other isps were down. That is why data centers operated by dozens if not hundreds of different companies were down. I'm pretty sure it was one of these third parties that Zos deals with.

First off, I feel that your tone is very rude. Secondly, it's not our job as the customer to have to understand their systems or any systems they use for that matter, that is their problem entirely.

But again, why should we, as customers, be expected to sit back and not have our concerns in regards to downtime, at the end of the day Level 3 are not the only supplier, the data centre they use is not the only data centre. There will be plenty of companies which were not affected. It really does not matter which third-party company you want to point the finger at, they use them in some form if that be the supplier of the date centre or if they be directly related.

But thank you for your "insight".

actually some insight in what is and is not within their control is to be expected.

If you buy a car you are expected to know you need to feed it gassoline and if you drive over a spike strip it is not healthy for your tires. If you get a cab you are also expected to know that they cannot get you across the country within an hour (unless you live in luxemburg). You get a service from zenimax and they are expected to do everything Within reason to deliver that service. However some things are out of their control and that is OK.

Zenimax. Keep up the good work!

daemonios wrote: »

wormfudge wrote: »

This games Player vs. Server content is some of the best I've seen in gaming for a long time. Very challenging.

I especially enjoy the Loading Screen boss. I can kill it most of the time, but every once in a while I must mess up my rotation and get my ass handed to me.

wormfudge wrote: »

Soulsix wrote: »

wormfudge wrote: »

daemonios wrote: »

wormfudge wrote: »

This games Player vs. Server content is some of the best I've seen in gaming for a long time. Very challenging.

I especially enjoy the Loading Screen boss. I can kill it most of the time, but every once in a while I must mess up my rotation and get my ass handed to me.

That guys rough. You've gotta really be prepared for his AoE, or when he pops just right with an "unusually long load time." Get hit with that and there's rarely any coming back

The Dashboard Spell does a number on me, its a one hit deal. Might be my DNS armor they tell me, but i still think my Disconnect Embrace armor holds up good enough. I can use a Green A-button stone to rez usually

Oh my. See I'm on the PS4 version of the game, so I think it's a little tougher than on other systems. It's an everchanging landscape really. Keeps me on the edge of my seat. One minute my squad of four is at odds with the loading screen, then BAM, the boss spawns his adds known as PSN. Pretty unpredictable fight if you ask me. I mean, online it tells me to rearrange my DNS bar, but I just keep asking myself WWDD "what would deltia do?!"

willymchilybily wrote: »

@jonjees would you like some cheese with that whine?

but seriously acording to the EULA by downloading the game you agree to the EULA which includes "terms of service" such terms say things like:

6. AVAILABILITY OF SERVICES AND CONTENT; GAME MAINTENANCE, PATCHES, UPDATES; TERMINATION OF SERVICES

ZeniMax does not guarantee that any Services will be available at all times, in all countries and/or all geographic locations, at any given time, or that ZeniMax will continue to offer any particular Services for any particular length of time.

ergo you have no Entitlement to any compensation, refund or even apology, anything given as such will be at ZOS' discretion. and considering this downtime is not their fault but that of their server provider, who in turn is suffering from an "Act of God" / solar flare what-ever, i disagree that they should even consider giving a refund. and as far as i know the other down times were actually scheduled as "regular maintenance" or resolved in less than 1 hour!! you should be greatful regular maintenance is done its probably just backing up of the mega servers. which considering this down time may be a blessing it happened recently if we have corrupt data on the megaserver it may require a full reset.

Also redundancy and backup... are you serious its called MEGA server for a reason. huge amounts of data, you want them to back up daily so 3 hours every day you cant play? and if not then when there is some unscheduled down time you want them to bring online some server in which you are over a week of progress behind where you were? and then, when the original server comes back you want them to wipe anything you were doing during that downtime and put you back in game, how is this a solution that can be applied to an MMO RPG?

on a different note, i only read 17 pages in, when was the last status update, just curious if my intended weekend of gaming will include eso or not we're 5 or 6 hours in? and i finish work in another 5 or 6, what do we think will that 10 hours of elevator music from Gina out last this period of down time?

AJ_1988 wrote: »

Complaining should get you banned.

Epona222 wrote: »

dodsfardb16_ESO wrote: »

Epona222 wrote: »

I love the fact that some people think contingency planning could not have forseen this eventuality.
I hope no-one ever makes the mistake of employing you for contingency planning, because that is exactly what it is about. A good contingency planner will allow for a direct meteor strike on the server and have a fully costed plan B just in case.

But how much would we have to pay for that? No thanks.

You shouldn't even run a carwash business involving a bucket and some rags without a contingency plan. As to how much to pay? I pay $15 a month.

robwolf666 wrote: »

Down again? Didn't they do maintenance a couple of days ago?

(And no, I didn't read every post, so sorry if there's a reason)