*YAAAWN*

Just woke up, checking internet and everything went all Y2k overnight? Sun storms and global crashes? ESO crashed. Cat and dogs living together, human sacrifices, moon red as blood?

Well, at least it ain't zombies. Hate those things.

NDwarf wrote: »

*YAAAWN*

Just woke up, checking internet and everything went all Y2k overnight? Sun storms and global crashes? ESO crashed. Cat and dogs living together, human sacrifices, moon red as blood?

Well, at least it ain't zombies. Hate those things.

LOL...Well written! Thats good stuff!

Solar storm is a good blame

me_ming wrote: »

jonjees wrote: »

for eso plus members, it is still a subscription.
for whatever reasons eso is down, compensation needs to be given to subscription users.
in this era where redundancy, high availability and business continuity are all viable solutions, this should not be happening.

likewise down for patching, crashes and what nots, the subs needs to be compensated, because they have paid for the service.

I understand you're frustrated by this, but you're being irrational. It's NOT an ESO/Zenimax issue it's a carrier issue. Meaning if you want compensation go ask Level3.

What customers like yourself don't understand, is that technological devices have down times. They're not perfect. And servers will go down. It's something avoidable, yes, but that doesn't mean that they will work 100% of the time. Telecommunication companies, of course, will try to maintain it, but still you can't fault them for down times. Things happen deal with it.

It's not like you can't play the game for weeks, because of the down time.

And just for your clarification it is a server issue. The carrier which the ESO servers are, is down. That's why you can't access the game. I'm not sure if Zenimax have different carriers for different servers (I am guessing they might, since some of your friends can play the game). To clarify even further Level3 is a (CLEC) carrier, that holds databases for different telecommunication companies, and if their (Level3) systems are down so does everyone that are using that carrier.

I subscribe monthly, and I wouldn't mind for a compensation, but it will be on ESO's discretion. I won't beg for it, because I understand that this was out of their hands.

No, that's completely the wrong mindset to have. Zenimax chose to use Level 3's services therefore they are responsible if their are any issues. Why should we, me and you and everyone else, be given the short straw because of the failure of Zenimaxs third-party supplier? The answer is we shouldn't and we never should be, this goes without saying for all companies you're a customer of!

It's not acceptable for someone or a company to expect their customers to accept down time and a company should have measures in place for such situations if it be directly their service issue of that of their third-party suppliers. I use the term "measures in place" very broadly, from having redundancy to giving, me and you, customer reimbursement and that is something that we as customers should and are allowed to expect, regardless of what a companies ToS states. At the end of it, if they like their customers and appreciate their customers they would understand this and seek reimbursement from their third-party supplier (Level 3) after the fact.

Time is not relevant, it's already been stated that the connections are now going through and that they are now performing maintenance off their own back, you tell me would you class this as their third-parties failure or their failure now? Difficult isn't it? But fundamentally it does not matter. We, as customers, can not be expected to accept service disruption, regardless of the company, due to their suppliers.

Finally, you should not have to beg, a simple ticket to support or even a phone call expressing that you do not feel the service provided was acceptable, it's a company, you're the customer, raise your concerns- That is not begging, that's called wanting the service you pay for.

jonjees wrote: »

Greeniewolfub17_ESO wrote: »

jonjees wrote: »

Greeniewolfub17_ESO wrote: »

jonjees wrote: »

players just dont understand that this is a business as well.
eso being an online game needs to stay ONLINE.
15$ a pop for sub and at 10k subs, thats easily 150k a month and im sure theres more than 10k subs.

if this is a free mmo, where i just download and play free with cash shops, i wouldnt give a hoot if its down this much.
also for the console players, we just want to turn it on and play hassle free, thats the entire concept of going console.

6hrs of downtime and a few more hrs for maintenance ..... if i bought eso today as a console playerand tried playing during this time, i am so returning it.

Obviously you don't understand it. That's clear with your statements that totally ignore the fact that as others pointed out Data centers across US and Europe went down today. Some as a result of Level 3 going down, others likely because of the solar storm. Entire cities were without net altogether. No net. At all.
Zos is not as big a company as say Linden Lab, Aeira, Gaia, or EA. At least one of the datacenters LL uses was down today as well. I don't play any of LL's games anymore so I don't know how that outage affected them, but still. I play Starcraft II and Heroes of the Storm. Occasionally battle.net goes down. While battle.net seemed to be largely intact today, many people who had net service were still unable to connect. Outages are a reality in any online game. Unless they stretch on to days, to whine and demand compensation for a downtime of 6 hours that was unexpected and largely unpredictable and tied to outages across not only the US but the entire globe is quite frankly silly.
And furthermore your argument that they need more datacenters in more locations falls flat. One game I play has three datacenters spread across three countries. All three data centers were hit by the Level 3 outage. They all were down longer than ESO has been. IF you want to return ESO do so. But please stop posting the same rant over and over.

wow wait, no net at all?
so tell me, how do u post in this forum?

wait .... forums dont run on datacentres right?

battle net as an example is bad.
because starcraft u can play offline, likewise with diablo and also u dont pay a sub for battle net.

1) Again you appear to need help with your reading comprehension. I pointed out that many cities were (and some still are) without net. My city wasn't one of them.

2) Actually, no, not all forums need datacenters. many are run on private servers or even pcs doubling as servers. I do not know what Zos's forum setup is, nor do I care. It is obviously hosted on a different server than their main site or any of their game servers.

3) battle net was one example. LindenLab however I did pay a sub and I still actually pay for someone else's sub. And I pay a sub for all of my other online mmos I play save one.

4) the sub for this game is optional. no one is forcing you to play it.

1) i can read fine and i have also mentioned my friends were in game during this outage, so maybe 1 of us needs a reading program. btw this game is to service the world not just your city or only in US. think bigger.

2) so u didnt wonder or ask why the forums worked while the game doesnt?

3) can you pay my sub too in the future? i got paypal.

4) yup but i did pay and it has always gone crashing or gone down, lets refer to item 3

1) no you can't as you demonstrated with each and every post including this one.

2) I didn't need to, I just explained why they were up in my previous one. (Hence the proof your reading comphrension skills need work)

3) Nope. I pay for people I feel deserve it. You do not fit that category.

4) hmm aside from regular maintenance, I've experienced very few down times since the issues just after launch. I actually find this to be one of the more stable MMO's out of those that have not had several years to work out the kinks. So again, you're arguments are downright silly.

I guess there is a plus side to all of this, I probably would have spent the last ten hours in a blue screen, or getting zerg dropped. Maybe I'll get a few uninterrupted hours of gameplay when the servers come back online due to less frequency. Idk, fingers crossed though

What would people do if we were thrown into the dark ages? Todays society is so dependant and spoiled. I can see mass hysteria if you had to go outside in the daylight and see real people or read a book....lol

LadyDestiny wrote: »

What would people do if we were thrown into the dark ages? Todays society is so dependant and spoiled. I can see mass hysteria if you had to go outside in the daylight and see real people or read a book....lol

That would be an awful experience, I want my mummy.

k2blader wrote: »

DaffyDilly wrote: »

k2blader wrote: »

I wouldn't have been so irked if one of the ZOS people hadn't posted the problem was fixed and for anyone still experiencing issues to check with his/her ISP. The problem wasn't/isn't my ISP, ffs. Just totally irresponsible to post something like that.

Unfortunately for most if not all MMO'S that is a standard issue response. Expecially early in a server crash.

I guess I think Zeni should know how their servers run and whether or not they are on or offline or having issues. Check their own stuff out first to make sure it's working right. Not blame me and/or my ISP when I know for a fact all my other internet apps and even games are working fine.

Also, I used to subscribe to WoW and never saw Blizz tell folks to check with their ISPs during WoW server outages.

Well, here's the deal, Level3 is actually a 3rd party carrier. It's not ZOS'. It's a carrier for a lot of telecommunication companies, and ZOS is one of them. I'm not saying that Level3 is a crappy carrier, it's not, but they will have down times. I know this because I have worked in a phone company that has Level3 as one of it's carrier and there are rare times that their systems will go down. I know it's really frustrating, and as much as everyone else, I hope their systems don't go down. But again, these are devices there will be some instances were we cannot avoid unfortunate events like this. And believe me, carriers like Level3 are working their butts off trying to resolve this issue, because this does not affect ESO players like us only. And as long as this doesn't happen on a regular basis, I'm good.

ViscousSummer88 wrote: »

me_ming wrote: »

jonjees wrote: »

for eso plus members, it is still a subscription.
for whatever reasons eso is down, compensation needs to be given to subscription users.
in this era where redundancy, high availability and business continuity are all viable solutions, this should not be happening.

likewise down for patching, crashes and what nots, the subs needs to be compensated, because they have paid for the service.

I understand you're frustrated by this, but you're being irrational. It's NOT an ESO/Zenimax issue it's a carrier issue. Meaning if you want compensation go ask Level3.

What customers like yourself don't understand, is that technological devices have down times. They're not perfect. And servers will go down. It's something avoidable, yes, but that doesn't mean that they will work 100% of the time. Telecommunication companies, of course, will try to maintain it, but still you can't fault them for down times. Things happen deal with it.

It's not like you can't play the game for weeks, because of the down time.

And just for your clarification it is a server issue. The carrier which the ESO servers are, is down. That's why you can't access the game. I'm not sure if Zenimax have different carriers for different servers (I am guessing they might, since some of your friends can play the game). To clarify even further Level3 is a (CLEC) carrier, that holds databases for different telecommunication companies, and if their (Level3) systems are down so does everyone that are using that carrier.

I subscribe monthly, and I wouldn't mind for a compensation, but it will be on ESO's discretion. I won't beg for it, because I understand that this was out of their hands.

No, that's completely the wrong mindset to have. Zenimax chose to use Level 3's services therefore they are responsible if their are any issues. Why should we, me and you and everyone else, be given the short straw because of the failure of Zenimaxs third-party supplier? The answer is we shouldn't and we never should be, this goes without saying for all companies you're a customer of!

It's not acceptable for someone or a company to expect their customers to accept down time and a company should have measures in place for such situations if it be directly their service issue of that of their third-party suppliers. I use the term "measures in place" very broadly, from having redundancy to giving, me and you, customer reimbursement and that is something that we as customers should and are allowed to expect, regardless of what a companies ToS states. At the end of it, if they like their customers and appreciate their customers they would understand this and seek reimbursement from their third-party supplier (Level 3) after the fact.

Time is not relevant, it's already been stated that the connections are now going through and that they are now performing maintenance off their own back, you tell me would you class this as their third-parties failure or their failure now? Difficult isn't it? But fundamentally it does not matter. We, as customers, can not be expected to accept are service disruption, regardless of the company, due to their suppliers.

Finally, you should not have to beg, a simple ticket to support or even a phone call expressing that you do not feel the service provided was acceptable, it's a company, you're the customer, raise your concerns- That is not begging, that's called wanting the service you pay for.

1) I actually find it the opposite of a failure that they are doing maintenance now. In fact I would find it a failure were they not to restart everything and make sure it is all running as expected before letting everyone in and possibly finding major issues.

2) You do not understand how Level 3 and the net work. Zos doesn't choose to have level 3's services. I doubt zos deals with level 3 in any real meaningful way. As I explained previously, level 3 is sort of like the isp to the major isps. (okay admittedly that is a drastic oversimplification but still...) That is why large chunks of ATT, Verizon, Comcast, Time Warner and other isps were down. That is why data centers operated by dozens if not hundreds of different companies were down. I'm pretty sure it was one of these third parties that Zos deals with.

3) in another post you stated that you expect a game you pay for to be up at least 90% of the time. Well even with 12 hours out of a month in maintenace time that is still only about .61% down time. 30 days times 24 hours is 720 hours. 12/720 = .0166. or 1.6% lets just say they are out for a whole day this month. That would still mean they are only down 3.33% of the time, which means they are running 96.66% of the time.

wormfudge wrote: »

daemonios wrote: »

wormfudge wrote: »

This games Player vs. Server content is some of the best I've seen in gaming for a long time. Very challenging.

I especially enjoy the Loading Screen boss. I can kill it most of the time, but every once in a while I must mess up my rotation and get my ass handed to me.

That guys rough. You've gotta really be prepared for his AoE, or when he pops just right with an "unusually long load time." Get hit with that and there's rarely any coming back

LOL!

Greeniewolfub17_ESO wrote: »

ViscousSummer88 wrote: »

me_ming wrote: »

jonjees wrote: »

for eso plus members, it is still a subscription.
for whatever reasons eso is down, compensation needs to be given to subscription users.
in this era where redundancy, high availability and business continuity are all viable solutions, this should not be happening.

likewise down for patching, crashes and what nots, the subs needs to be compensated, because they have paid for the service.

I understand you're frustrated by this, but you're being irrational. It's NOT an ESO/Zenimax issue it's a carrier issue. Meaning if you want compensation go ask Level3.

What customers like yourself don't understand, is that technological devices have down times. They're not perfect. And servers will go down. It's something avoidable, yes, but that doesn't mean that they will work 100% of the time. Telecommunication companies, of course, will try to maintain it, but still you can't fault them for down times. Things happen deal with it.

It's not like you can't play the game for weeks, because of the down time.

And just for your clarification it is a server issue. The carrier which the ESO servers are, is down. That's why you can't access the game. I'm not sure if Zenimax have different carriers for different servers (I am guessing they might, since some of your friends can play the game). To clarify even further Level3 is a (CLEC) carrier, that holds databases for different telecommunication companies, and if their (Level3) systems are down so does everyone that are using that carrier.

I subscribe monthly, and I wouldn't mind for a compensation, but it will be on ESO's discretion. I won't beg for it, because I understand that this was out of their hands.

No, that's completely the wrong mindset to have. Zenimax chose to use Level 3's services therefore they are responsible if their are any issues. Why should we, me and you and everyone else, be given the short straw because of the failure of Zenimaxs third-party supplier? The answer is we shouldn't and we never should be, this goes without saying for all companies you're a customer of!

It's not acceptable for someone or a company to expect their customers to accept down time and a company should have measures in place for such situations if it be directly their service issue of that of their third-party suppliers. I use the term "measures in place" very broadly, from having redundancy to giving, me and you, customer reimbursement and that is something that we as customers should and are allowed to expect, regardless of what a companies ToS states. At the end of it, if they like their customers and appreciate their customers they would understand this and seek reimbursement from their third-party supplier (Level 3) after the fact.

Time is not relevant, it's already been stated that the connections are now going through and that they are now performing maintenance off their own back, you tell me would you class this as their third-parties failure or their failure now? Difficult isn't it? But fundamentally it does not matter. We, as customers, can not be expected to accept are service disruption, regardless of the company, due to their suppliers.

Finally, you should not have to beg, a simple ticket to support or even a phone call expressing that you do not feel the service provided was acceptable, it's a company, you're the customer, raise your concerns- That is not begging, that's called wanting the service you pay for.

1) I actually find it the opposite of a failure that they are doing maintenance now. In fact I would find it a failure were they not to restart everything and make sure it is all running as expected before letting everyone in and possibly finding major issues.

2) You do not understand how Level 3 and the net work. Zos doesn't choose to have level 3's services. I doubt zos deals with level 3 in any real meaningful way. As I explained previously, level 3 is sort of like the isp to the major isps. (okay admittedly that is a drastic oversimplification but still...) That is why large chunks of ATT, Verizon, Comcast, Time Warner and other isps were down. That is why data centers operated by dozens if not hundreds of different companies were down. I'm pretty sure it was one of these third parties that Zos deals with.

First off, I feel that your tone is very rude. Secondly, it's not our job as the customer to have to understand their systems or any systems they use for that matter, that is their problem entirely.

But again, why should we, as customers, be expected to sit back and not have our concerns in regards to downtime, at the end of the day Level 3 are not the only supplier, the data centre they use is not the only data centre. There will be plenty of companies which were not affected. It really does not matter which third-party company you want to point the finger at, they use them in some form if that be the supplier of the date centre or if they be directly related.

But thank you for your "insight".

wormfudge wrote: »

daemonios wrote: »

wormfudge wrote: »

This games Player vs. Server content is some of the best I've seen in gaming for a long time. Very challenging.

I especially enjoy the Loading Screen boss. I can kill it most of the time, but every once in a while I must mess up my rotation and get my ass handed to me.

That guys rough. You've gotta really be prepared for his AoE, or when he pops just right with an "unusually long load time." Get hit with that and there's rarely any coming back

The Dashboard Spell does a number on me, its a one hit deal. Might be my DNS armor they tell me, but i still think my Disconnect Embrace armor holds up good enough. I can use a Green A-button stone to rez usually

ViscousSummer88 wrote: »

me_ming wrote: »

jonjees wrote: »

for eso plus members, it is still a subscription.
for whatever reasons eso is down, compensation needs to be given to subscription users.
in this era where redundancy, high availability and business continuity are all viable solutions, this should not be happening.

likewise down for patching, crashes and what nots, the subs needs to be compensated, because they have paid for the service.

I understand you're frustrated by this, but you're being irrational. It's NOT an ESO/Zenimax issue it's a carrier issue. Meaning if you want compensation go ask Level3.

What customers like yourself don't understand, is that technological devices have down times. They're not perfect. And servers will go down. It's something avoidable, yes, but that doesn't mean that they will work 100% of the time. Telecommunication companies, of course, will try to maintain it, but still you can't fault them for down times. Things happen deal with it.

It's not like you can't play the game for weeks, because of the down time.

And just for your clarification it is a server issue. The carrier which the ESO servers are, is down. That's why you can't access the game. I'm not sure if Zenimax have different carriers for different servers (I am guessing they might, since some of your friends can play the game). To clarify even further Level3 is a (CLEC) carrier, that holds databases for different telecommunication companies, and if their (Level3) systems are down so does everyone that are using that carrier.

I subscribe monthly, and I wouldn't mind for a compensation, but it will be on ESO's discretion. I won't beg for it, because I understand that this was out of their hands.

No, that's completely the wrong mindset to have. Zenimax chose to use Level 3's services therefore they are responsible if their are any issues. Why should we, me and you and everyone else, be given the short straw because of the failure of Zenimaxs third-party supplier? The answer is we shouldn't and we never should be, this goes without saying for all companies you're a customer of!

It's not acceptable for someone or a company to expect their customers to accept down time and a company should have measures in place for such situations if it be directly their service issue of that of their third-party suppliers. I use the term "measures in place" very broadly, from having redundancy to giving, me and you, customer reimbursement and that is something that we as customers should and are allowed to expect, regardless of what a companies ToS states. At the end of it, if they like their customers and appreciate their customers they would understand this and seek reimbursement from their third-party supplier (Level 3) after the fact.

Time is not relevant, it's already been stated that the connections are now going through and that they are now performing maintenance off their own back, you tell me would you class this as their third-parties failure or their failure now? Difficult isn't it? But fundamentally it does not matter. We, as customers, can not be expected to accept service disruption, regardless of the company, due to their suppliers.

Finally, you should not have to beg, a simple ticket to support or even a phone call expressing that you do not feel the service provided was acceptable, it's a company, you're the customer, raise your concerns- That is not begging, that's called wanting the service you pay for.

I'm telling you right now, it's not only Zenimax who have Level3 as their carrier, a lot of the big companies have Level3 as their carries. What I'm saying is, Level3 is a known reliable carrier, but of course, technology is not perfect. It has the capacity to go down. You not having the patience to accept this is just plain ignorance to how devices should work.

I know people like yourself too well. You're not really customers who want their money's worth. You just want free stuff. Oh well...